Comdial Digitech Digital Telephone System Attendant Supplament Instructions Manual

							Display Type When Displayed 
Display Contrast Adjustment 
v 
Display after holding down Mute 
~$d%&i;; y ds. 
Do Not Disturb 
-1 Display shows “Do Not Disturb” 
when feature is active. 
Hold Recall 
When a timed hold recall occurs, 
display shows the recalling line. 
Last Number Redial 
When last number dialed is 
display shows dialed 
Line Queuing 
Line Selection 
When line is selected for calling OI 
when ringing line is answered. 
Lines can be programmed to dis- 
play numbers or names, i.e. WATS 
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							Display Type 
Mute 
When Displayed 
Display shows when feature is ac- 
Music on Hold 
After you press ITCM * # 0 4; 
Line 2 will display MOH DIS- 
ABLED if music on hold feature 
is off. 
After you press 2 to disable (press 
1 to enable feature; press Al to al- 
ternate feature on and off). 
Night ‘Ikansfer of Ringing 
After you press Al or 1 to enable 
(press 2 to disable feature; press 
Al to alternate feature on and off). 
Display for zone paging (paging 
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							Display Type When Displayed 
Programming for Autodialing and Station 
Speed Dialing 
-1 After you press 
ITCM f t 1, this 
appears in the display. 
-1 After you enter location, this ap- 
pears in display. 
-1 in display.  After you enter line, this appears 
-1 
Display after you dial the number. 
Programming System Speed Dialing 
After you press ITCM +k # 0 2, 
this appears in the display. 
-1 After you enter location, this ap- 
pears in display. 
-1 After you enter # to clear, this ap- 
pears in display. 
Display after you enter the line 
-1 number, 
piEq 
Display after you dial the number. 
Saved Number Redial 
When a number is saved, display 
shows that feature is active. When 
saved number is dialed, display 
shows selected line, then shows 
dialed number. 
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							Display Type When Displayed 
Service Observing 
When using service observing, the 
names or extension numbers of 
two stations show up in display. 
Station Message Detail Accounting (SMDA) 
Printout 
After you press ITCM +k # 0 7, 
this appears in the display. The fol- 
lowing report names will appear 
in Line 2 as you enter the number 
corresponding to each one: 
1 = station report 
2 = line report 
3 = SMDA department report 
4 = account code report 
5 = automatic reports 
6 = print ah reports 
7 = delete SMDA reports 
8 = number of free records 
remaining in system 
9 = abort printing 
0 = Departmental Call Distribution 
Report (DCD) 
Station Identification 
Pressing SPKR when your station 
is idle causes your extension num- 
ber, port number and station name 
to show up in the display. 
X = extension number 
Y = port number 
2 = station name 
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							Display Type When Displayed 
Station Name Programming 
After you press ITCM +N # 0 6. 
After you dial number of station to 
be named (if station is already 
named, a name will appear in Line 
2; the name will be removed if 
you press *). 
As you press two-digit number 
codes corresponding to letters in 
the station name, the letters will 
appear in Line 2 of the display. 
X = statjon name. 
System Alarm Reporting 
After you press and hold +# for 
five seconds, the display will 
remain unchanged if there are no 
system alarms to report. 
After you press and hold f for 
five seconds, one of the following 
will appear: 
When there has been a station dis- 
When there has been communica- 
tions difficulty between a station 
and the common equipment. 
When the printer has been taken 
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							Display Type When Displayed 
System Clock And Calendar 
Always displayed as top line of 
71 display. 
NOTE: Date and time are set by 
attendant as part 
of system 
programming. 
Setting the System Clock and Calendar 
After you press ITCM +# # 0 1, 
this appears in the display. 
After you enter two-digit codes 
for year, month, day, hour, and 
minutes, this appears in display. 
YY = year hh = hour 
MM = month mm = minutes 
DD = day 
After you enter the clock and 
calendar information, Line 2 will 
go blank. Press SPKR to save. 
Transfer Recall 
When a timed transfer recall oc- 
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							Glossary 
A 
All-call paging: Paging through the intercoms of all stations in 
the system. 
Assist button: 
A button that you can program that will let you 
send a message requesting assistance to the LCD of another 
telephone. 
Automatic callback: System will ring a calling telephone when 
a busy called telephone becomes idle. 
Automatic dialing (or Autodialing): Using programmable but- 
tons to store numbers for one- or two-button dialing. 
Automatic redialing: Turning on a program that automatically 
redials the last number dialed once a minute for 10 minutes. 
C 
Call forward: Designating another telephone to receive inter- 
com calls normally directed to the user’s telephone. 
Call park: Placing an active call at a particular telephone in sys- 
tem hold (park orbit) and retrieving it by any telephone. 
Call pickup: Answering a call at one telephone when it is ring- 
ing at another telephone. 
Call transfer: Transferring a call from one station to another. 
The transfer can be screened, i.e., you find out who is calling and 
announce them to the party being called; or unscreened, i.e., you 
transfer the call without identifying the calling party to the called 
Pam. 
Central message desk: A station that has been assigned to con- 
trol message waiting lights and deliver messages to other stations 
in the system. 
Class of Service programming: Customized programming of 
your system by the installer that establishes the basic operating 
parameters of the system and individual stations. 
D 
Departmental station operation: The operation of stations that 
are organized into departments. 
Direct Inward Station Dialing (DISD): This feature allows an 
outside party to call an intercom station directly without an 
attendant’s assistance. 
Direct Station Selection/Busy Lamp Field (DSS/BLF): Using 
one button to place intercom calls; the button is sometimes 
referred to as a DSS button. Busy lamp field or BLF is a term for 
a 
light that identifies current call status of DSS station. 
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							Do not disturb: A mode that disables incoming call ringing and 
intercom calling. 
Dual Tone Multiple Frequency (DTMF): The tones made by 
your telephone when you dial. 
Dynamic line button: System temporarily assigns a normally 
unassigned line to an idle line button for certain call handling 
operations. 
E 
Exclusive hold: Only the telephone placing the call on hold can 
retrieve it. 
Executive override: Breaking into a conversation at a busy 
called telephone. This intrusion is announced by several quick 
tone bursts over the conversation. 
H 
Handsfree answer inhibit: A telephone can be set to block 
voice calls sent to it over the speaker. 
Hookflash: Action that occurs when the TAP button is pressed. 
Needed for activating host system features. 
Hookswitch: The switch on a telephone which, when depressed 
manually or by the handset, disconnects a call. 
K 
Keypad: Buttons 0 through 9, + and # used for dialing. 
L 
Last number redialing: Automatically dialing the last number 
dialed. 
M 
Messaging: Turning on a telephone lamp to let the user know 
that a message awaits pickup and leaving a message on the dis- 
play of a telephone that gives information on your status. 
Mute: A fixed feature button that keeps a distant party from 
hearing your conversation. This button also lets you adjust the 
telephone display contrast from light to dark. 
N 
Night transfer: Transferring incoming calls to a particular sta- 
tion(s) for off-hour answering. 
P 
Personal ringing tones: A telephone can be arranged to ring in 
one of six distinctive tones. 
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							Prime line: A line designated to a particular telephone and auto- 
matically selected when the handset is lifted. 
Programmable buttons: Each telephone or station has buttons 
that can be user-programmed for autodialing numbers or feature 
codes, or other special purpose dialing requirements. 
Pulse/Tone switching: Changing from pulse/rotary dial signals 
to tone/DTMP signals. 
R 
Response messaging: Responding non-verbally to a calling sta- 
tion by pressing a programmed button that sends a message to 
the calling station’s display. 
Ringing line preference: An automatic connection to any out- 
side line ringing at the station when the station handset is taken 
off-hook. 
S 
Saved number redialing: Saving a last manually dialed number 
for later autodialing. 
Secure off-hook voice announce: A private announcement that 
can be made to a busy party which they hear through the receiver 
of their handset. 
Speed dialing: Autodialing using the keypad buttons. Speed 
dialing can be station calls (personal and accessed by only one 
specific user) or system calls (numbers used and accessed by 
anyone in the system). 
System alarm reporting: Allows you to view (through an LCD 
telephone display) the various system alarms and the stations 
with which those alarms are associated. 
T 
TAP: Depending on your system’s programming, this button 
gives you a fresh dial tone or activates a hookflash. 
Tone call: A ringing intercom call. 
TransKonfi A fixed feature button that allows you to transfer 
outside calls and set up conference calls. 
v 
Voice call: A verbal intercom call. 
Voice announce blocking: A telephone can be set to block 
voice calls sent to it over the speaker. 
Z 
Zone paging: Paging through the intercoms of some stations or 
departments in the system. 
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							Abbreviations, LCD Display .......................... iv 
AlarmReporting .............................. ..2 0 
Attendant Features, Progr anuningThe .................... .2 
Clot k. system ................................. .14 
Direct Inward Station Dialing ......................... 6 
Glossary .................................... .33 
LCD Display Abbreviations .......................... 
iv 
LCD Dispalys, Understanding The ...................... .25 
LCDMessages, Creating ............................ 2 
MusicOnHoldFeature,SettingThe ..................... .lO 
Naming The System Telephones ........................ 7 
Night Transfer Of Ringing Mode, Setting The ................ .12 
progranuning The Attendant Features ..................... 2 
Secondary Attendant Telephone, Transferring Recalls To A ......... .24 
SMDAPrintout ................................ .15 
Station Names .................................. 7 
Station Message Detail Accounting (SMDA) F’rintout ............ .15 
SystemSpeedDialNumbers,St&ngThe .................. .16 
System Telephones, Naming .......................... 7 
System Clot k. Setting The .......................... 
.14 
System Alarm Reporting ........................... 
.20 
Transferring Calls To Voice Mail ....................... .22 
Transferring Recalls To A Secondary Attendant Telephone ......... 
.24 
Using This Supplement ............................. 1 
Voice Mail, Transferring Calls To ...................... .22 
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