Comdial Digitech Digital Telephone System Attendant Supplament Instructions Manual

							Digital Telephone System 
Attendant’s Supplement 
COMDWL ’ 
Made rigb in the USA  
						

							This user guide is applicable for the following system and 
telephone models: 
System Models: 
CO408, C0816, and Cl632 
(with software release 10 [SW 101 or later) 
Telephone Model: 
77OOS-+* Rev. I and later 
77143~++ Rev. I and later 
7714X-++ Rev. I and later  
						

							Table Of Contents 
LCD Display Abbreviations ......................... iV 
Using This Supplement .............................. 1 
Programming The Attendant Features ................ .2 
Creating The LCD Response Messages .............. 
.2 
Direct Inward Station Dialing ...................... .6 
Naming The System Telephones .................... .7 
SettingTheMusicOnHoldFeature ................ 
.lO 
Setting The Night Transfer Of Ringing Mode ........ 
.12 
Setting The System Clock ........................ 
.14 
Station Message Detail Accounting (SMDA) Printout .. .15 
Storing The System Speed Dial Numbers ........... 
.16 
System Alarm Reporting ......................... 
.20 
Transferring Calls To The Voice Mail System ........ .22 
Transferring Recalls To A Secondary 
AttendantTelephone........................... 4 
Understanding The LCD Displays ................... 
.25 
Glossary Of Terms ................................. 33 
Index ............................................ 36 
. . . 
111  
						

							LW visplay Abbreviations 
LCD Display Abbreviations 
This cha 
display. ll 
- I identifies the abbreviations that appear in your LCD 
ADIAL Automatic Dial 1 
ALL 
All 
ANS Answer 
ARDL Automatic Redial 
BGM Background Music 
BKSP Back Space 
BLOCK Block 
CAMP 
Camp 
CFWD Call Forward 
CLBK Call Back 
CLEAR clear 
DSS 
EXIT 
FEAT Direct Station Select 
Exit 
Feature 
FWD 
Forward 
G (followed by a number) Group 
HOLD Hold 
. . MSG Message 
NEXT Next Display 
OVER Override 
P (followed by a number) Port 
PERS Personal 
PREV Previous Display 
RECALL Recall 
RECON Reconnect 
RING Ring Tone 
S (followed by a number) Staticn 
SAVE Save Number 
SDIAL Speed Dial 
SEND Send Transfer 
SET 
SOHVA 
TIMER 
TKMSG 
VAB 
Voice Ann. Block Set 
Secure Off-Hook Voice 
Announcement 
Timer 
Take Message 
Voice Announce Block 
Voice Announce Block 
iV  
						

							Using This Supplement 
To help you use your attendant’s telephone to its fullest capacity, this 
supplement to the-DigiTech system user’s guide describes the 
attendant’s telephone and tells you how to use it. 
You can program special features on your telephone that are unique to 
attendant station operation. The instructions for programming these fea- 
tures are included in the section titled 
l Programming The Attendant Features 
For your convenience, a display summary, a glossary of terms and an 
index are included in the back of this supplement. 
The operation sections of the accompanying user’s guide define often- 
used features and provide instructions for their use. Please refer to the 
following sections of the user’s guide (publication GCA 70-220 or 
GCA 70-221, provided separately) for more information about your 
telephone’s basic functions: 
l 
b 
0 
. 
b 
. 
. 
. 
l 
0 
. 
l 
b Knowing Your Telephone 
Understanding What The Lights Mean 
Using Your Telephone To Answer Calls 
Using Your Telephone To Make Calls 
Using Your Telephone To Place Calls On Hold 
Using Your Telephone To Transfer Calls 
Using Your Telephone For Conference Calls 
Using The Other Telephone Features 
Sending And Receiving Non-Verbal Messages 
Using The Auxiliary Jack 
Programming Your Telephone 
Using Your Quick Reference Guide 
Troubleshooting Your Telephone  
						

							Creating The LCD Response Messages 
When you are busy or are away from your desk, you can set a message 
at your telephone that will be received by any LCD speakerphone 
within your system. Your system provides two default messages: 
“Back at . . .‘I and “Call . . .” 
In addition, you can add eight customized 
messages, or you can create up to ten messages if you choose not to use 
the two default messages. 
Note: If you intend to create a response message to a voice announce, 
remember that this is also a message, and that it uses one of 
your message locations. 
To store the LCD messages, proceed as follows: 
write your messages on the chart on page 5 (each message can 
have up to 16 characters), 
use the letter code table (on page 4) to assign a number to each let- 
ter, 
write these numbers on the chart line beside the message letters, 
press ITCM, 
dial+##O 5, 
dial a message location number (l-O), 
dial # to clear current message, 
compose your messages by dialing the two-digit codes that relate 
to the letters, 
dial +# to save message, 
dial next location number, #to clear it, two-digit codes for the 
message, and +# to save, 
repeat previous step until all messages are stored, 
press SPKR to end. 
Example: Create a message that will read as “TAKE MESSAGE” and 
program it into message location number 3. 
- press ITCM, dial + # 0 5, 
- dial 3 #, 
- dial +1,11,22,22 12 
61, 32,73, 73;21,41 32 
space M E S S A G’E 
- dial #, and press SPKR to end. 
2  
						

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When you are finished creating and programming messages, fill in the 
list on page 5 of this guide. Make a list of the stored messages and 
their location numbers, and give each station user a copy. 
00 00 
00 00 
00 
0 
00 0 
@---pg @@@ 
0 0 0 0 0 0 
000000 
I 
Y 
000000 
000000 
Im muI 
,SPKR 
Button 
Antercom 
Light 
-ITCM 
Button 
Continued on the following page . 
3  
						

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Letter Code Table 
4  
						

							LCD Message List 
5  
						

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Direct Inward Station Dialing 
The direct inward station dialing (DISD) feature allows an external 
party to call an intercom station directly without assistance from the at- 
tendant if the call is made over a line programmed for that purpose. As 
the system attendant, you may instruct callers to make DISD calls when 
necessary. 
For example, if a caller regularly dials a number that rings at the 
attendant’s station for service, you may give the caller the DISD line 
number and the extension number associated with the station he is 
trying to reach. Future calls from the caller to a specific party will not 
have to be serviced at the attendant’s station, although a ring-no answer 
or busy condition at the called party’s station will result in the system’s 
handling the call in another manner (described below). 
When a caller makes a DISD call from an outside line, he or she will in- 
itially hear ringing. The system will answer the call with a DISD con- 
tinuous dial tone; the caller can then dial an extension number. 
- If called station is idle, a tone is sounded and called station rings. 
- If the 
call is answered by another station user, the caller can ask for 
transfer to desired station. 
- If 
ringing stops and dial tone sounds again, the caller can dial another 
extension number. 
- If called station has callforward feature set, forward station rings. 
- If calied’station is busy, call is placed on hold and camped-on at busy 
station. If 
camp-on is not answered within a transfer recall timeout 
period, busy tone is given, followed by a DISD dial tone. 
Note: The system will return the caller to DISD dial tone two additional times 
and then drop the line. 
- If called station is busy but ispartof a huntgroup, DISD call is routed 
to idle station in hunt group, if available; otherwise, the call is camped- 
on at dialed station. Hunt group is not followed when caller hears 
ringing but receives no answer. 
- If an invalid extension number is dialed, an error tone is sounded 
before DISD dial tone is returned (caller can redial). If 
mistake in 
dialing is made, 
caller can dial +K for new DISD dial tone. 
Note: The system will return the caller to DISD dial tonetwo additional times 
and then drop the line. 
- If extension number dialing is not completed within the programmed 
dial time limit, 
call is routed to DISD assist station if available; 
otherwise, the line is dropped. 
6