Cisco Touch 8 User Guide
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11 About Placing Calls Tap Dial, as outlined, to invoke the numerical dialpad.Type the IP address. Tap and hold * to type the point sign used in IP- addresses. When you are ready to place the call, tap the green Call button. Place Call Using an IP Address You may call someone who is not listed in your list of contacts by keying in their name, address or number using the virtual keyboard of the Touch pad. Anyone you have previously called will appear in the Recents list (until you clear that list) and you may then transfer any of them to your list of Favorites. This is described in the section Contacts. Calling extensions. Sometimes you may be urged to enter numbers during a call, typically to reach extensions or to provide a pin code. Tap Keypad (this button appears as soon as the call is placed) to invoke the keypad needed for this. Place Call D1458221 User Guide Cisco TelePresence Profile Series, Codec C-series, Quick Set C20 SX20 Quick Set, MX200, MX300 Produced: December 2014 for TC7.3 All contents
12 Tap Dial, as outlined, to invoke the numerical dialpad. Place Call Using NumberAbout Placing Calls You may call someone who is not listed in your list of contacts by keying in their name, address or number using the virtual keyboard of the Touch pad. Anyone you have previously called will appear in the Recents list (until you clear that list) and you may then transfer any of them to your list of Favorites. This is described in the section Contacts. Calling extensions. Sometimes you may be urged to enter numbers during a call, typically to reach extensions or to provide a pin code. Tap Keypad (this button appears as soon as the call is placed) to invoke the keypad needed for this. Type the number.When you are ready to place the call, tap the green Call button. Place Call D1458221 User Guide Cisco TelePresence Profile Series, Codec C-series, Quick Set C20 SX20 Quick Set, MX200, MX300 Produced: December 2014 for TC7.3 All contents
13 Receive Call • If someone calls you, you may accept, decline or ignore the call. • If you decline the call, busy information will be sent to the calling party. • If you ignore the call, the calling party will perceive this as if you were absent (you did not pick up the call. • You may want to set your system to respond automatically to an incoming call ( Auto Answer). This is described in “Administrator Settings—Call Details” on page 67 . Observe that your video support team may have password protected this menu. • If you choose to activate Auto Answer you may want to mute the microphone to preserve privacy. This must be set up manually every time. If you set up the system to respond to incoming calls automatically (Auto Answer) you may want to mute the system microphone(s), to preserve privacy. Microphone(s) are muted if this symbol is illuminated. To mute / unmut e the microphone(s), tap the symbol. If Someone Calls You Receive Call D1458221 User Guide Cisco TelePresence Profile Series, Codec C-series, Quick Set C20 SX20 Quick Set, MX200, MX300 Produced: December 2014 for TC7.3 All contents
14 Receive Call While in Another Call Add: If your system is equipped with the MultiSite option you may merge the incoming call with the existing. For systems without MultiSite installed, the incoming call may still be merged, but as an audio-only call (not shown). Decline the incoming call and carry on as you have been doing. Accept the incoming call, while ending the current call or group of calls. Accept the incoming call, while holding the current call or group of calls. The identity of the new incoming call. If you already are in a call, you may accept another incoming call under certain circumstances. About the Options Receive Call D1458221 User Guide Cisco TelePresence Profile Series, Codec C-series, Quick Set C20 SX20 Quick Set, MX200, MX300 Produced: December 2014 for TC7.3 All contents
15 Transfer Basically, you have two options when transferring calls; viz. unattended and consultative transfer. The scenario described on this page is the unattended transfer, where you transfer the call to someone else without consulting that person before the transfer is carried out. If you consult the person first, you will transfer after having used the swap feature—see the next page for more on this. About Transfer Place the call in the usual way. In a call tap Transfer, as outlined. Locate whom to call in the usual way. Tap Complete transfer—see also text in side bar. The call will be transferred. Transfer Call D1458221 User Guide Cisco TelePresence Profile Series, Codec C-series, Quick Set C20 SX20 Quick Set, MX200, MX300 Produced: December 2014 for TC7.3 All contents
16 This feature allows you to be in a call with two parties, but one at a time only. You may swap whom you are in call with, and you may connect the two together, while you leave the call. About Consult and Transfer Locate whom to call in the usual way. Assume that you are in a call. Tap Hold, as outlined. Tap + Place New Call, as outlined, or tap Resume to go back to the one you were in call with (to undo your action). Place the call in the usual way. You are now in the new call while the one you were in call with still is on hold.Tap Swap to go between the two parties and Transfer to connect the two together, while you leave the call. Consult and Transfer Transfer Call D1458221 User Guide Cisco TelePresence Profile Series, Codec C-series, Quick Set C20 SX20 Quick Set, MX200, MX300 Produced: December 2014 for TC7.3 All contents
17 Disconnect Yourself From Call End Call To disconnect yourself from a call, tap End, as outlined. Tapping End in a call will disconnect yourself from a call. In a call with two parties only, this will then terminate the call. In a conference call with multiple participants tapping End will terminate your participation only if you are a regular participant. However, if you are the host of such a conference, i.e. the one who initiated it, tapping End will cause the entire conference to terminate. About Disconnecting Yo u r s e l f D1458221 User Guide Cisco TelePresence Profile Series, Codec C-series, Quick Set C20 SX20 Quick Set, MX200, MX300 Produced: December 2014 for TC7.3 All contents
18Mute Call A few words on microphone behavior and privacy The Mute button has an LED indicating whether the microphone is transmitting or muted. The microphone will transmit only when the green LED is illuminated! D1458221 User Guide Cisco TelePresence Profile Series, Codec C-series, Quick Set C20 SX20 Quick Set, MX200, MX300 Produced: December 2014 for TC7.3 All contents
19Hold Put Call on Hold and Resume a Call on Hold Assume that you are in a call. Tap Hold, as outlined.Tap Resume to go back to the one you were in call with (to undo your action). Putting someone on hold is typically something you do as an initial step when transferring someone to another person, but it may also be used when you need to consult a person or as an alternative to muting also including stopping the video transmission. About Putting on Hold D1458221 User Guide Cisco TelePresence Profile Series, Codec C-series, Quick Set C20 SX20 Quick Set, MX200, MX300 Produced: December 2014 for TC7.3 All contents
20Call Rate Change Call Rate Change the call rate by moving the slider, as outlined.This can be done before you call someone only. Tap More ( ) to gain access to the options, as outlined. Tap Call Rate, as outlined. Call rate is the term used to express the amount of bandwidth allocated to the call and is measured in kbps (kilobits per second). The higher the call rate is, the better the quality will be, but on the expense of higher bandwidth consumption. The system comes with a default call rate. This is set by your video support team as a part of the Administrator Settings (password protected). Why would you like to temporarily change this setting? In most cases you will use it to avoid choking the video call when you try to call someone at a higher rate than their system and connection support. Call rate cannot be changed during a call, but you may change it just before you place a call, as outlined here. About Call Rate D1458221 User Guide Cisco TelePresence Profile Series, Codec C-series, Quick Set C20 SX20 Quick Set, MX200, MX300 Produced: December 2014 for TC7.3 All contents