Cisco Touch 8 User Guide

							1
User Guide
Cisco TelePresence   
Profile Series 
Codec C
-series 
Quick Set C20 
SX20 Quick Set  MX200 
MX300
T C 7.3 
D1458221 User Guide Cisco TelePresence
Profile Series, Codec C-series, Quick Set C20 
SX20 Quick Set, MX200, MX300
Produced: December 2014 for TC7.3
All contents 
						

							2
What’s in this guide
Contents
Introduction to Video Conferencing
Best Practice
 ........................................................................\
4
T

our the touch screen
 .......................................................... 5
L

og Onto a System with Your Own Credentials
 ................... 6
V

ideo Calls
Place Call From Contact List
 ................................................ 8
E

dit a Contact List Entry, then Place the Call
 ....................... 9
P

lace Call Using Name
 ........................................................ 10
P

lace Call Using an IP Address
 ........................................... 11
P

lace Call Using Number
 ..................................................... 12
R

eceive Call
 ........................................................................\
. 13
R

eceive Call While in Another Call
 ...................................... 14
Tr

ansfer
 ........................................................................\
........
 15
Consult and Transfer
 ...........................................................

16
Disconnect Yourself From Call
 ............................................ 1

7
A few words on microphone behavior and privacy
 ............. 18
P

ut Call on Hold and Resume a Call on Hold
 ...................... 19
Cha

nge Call Rate
 ................................................................ 20
E

nable Do Not Disturb
 ......................................................... 21
E

nable Standby
 ................................................................... 22
V

iew Keypad While in a Call
 ............................................... 23
A

dd Additional Participants to Existing Call
 ........................ 24
A

dd Incoming Call to Existing Call
 ...................................... 25
V

iew Meeting Participant List
 ............................................. 26
M

anage Conference Call Layout
 ........................................ 27
L

ock Speaker
 ...................................................................... 28
Di

sconnect Participant from Call
 ........................................ 29
S

hare Content
Start and Stop Presentation in a Call
 ................................... 31
Cha

nge Presentation Layout
 .............................................. 32
P

resentation Outside Calls
 ................................................. 33
S

cheduled Meetings
View Meeting List
 ............................................................... 35
J

oin Scheduled Meeting
 ..................................................... 36
P

arallel Meetings
 ................................................................ 37
Co

ntacts
Directory
 ........................................................................\
..... 39
C

all Recents ........................................................................\
 40
Favorites
 ........................................................................\
...... 41
A

dd Someone to Favorites, While in a Call
 ........................ 42Cam

era
View Camera Settings
 ........................................................ 4

4
Add Camera Position Preset
 .............................................. 45
Ed

it Existing Camera Position Preset..................................46
Control Own Camera
 .......................................................... 47
S

peaker Tracking
 ................................................................48
M

anage Selfview
 ................................................................49
Re

size the Selfview PiP
 ......................................................50
M

ove the Selfview PiP
 .........................................................51
C

ontrol the Camera of the Other Participant
 ......................52
S

ettings
Gain Access to the Settings
 ............................................... 54
R

ingtone & Sound
 ...............................................................55
Ca

mera Control
 ..................................................................56
M

ain Source Selection
 .......................................................57
D

isplay
 ........................................................................\
........58
Se

lect Language
 ................................................................59
S

ystem Information
 .............................................................60
C

all Status
 ........................................................................\
...61
D

iagnostic Mode
 .................................................................62
R

estart System
 ...................................................................63
Ad

ministrator
 ......................................................................64
Ad

ministrator Settings—Tracking
 .........................................65
Ad

ministrator Settings—Set Date and Time
 ........................66
Ad

ministrator Settings—Call Details
 ....................................67
A

dministrator Settings—Provisioning Wizard
 ......................68
Adm

inistrator Settings—Multipoint Mode
 ............................69
Ad

ministrator Settings—Pairing
 ...........................................70
A

dministrator Settings—IP & VLAN, Codec
 .........................7

1
Administrator Settings—Network Status Codec
 ................. 72
A

dministrator Settings—IP & VLAN, Touch..........................73
Administrator Settings—Network Status Touch
 ................... 74
Adm

inistrator Settings—SIP
 ................................................75
Ad

ministrator Settings—H323
 .............................................7

6
Administrator Settings—EMC Resilience Mode
 ................... 77
A

dministrator Settings—Factory Reset
 ................................78All entries in the table of cont

ents are 
clickable hyperlinks that will take you 
to the corresponding article.
To go between chapters, you may  also click on the corresponding icons in the sidebar. 
Note! Some of the features described 
in this user guide are optional and 
they may therefore not be present on 
your system. 
D1458221 User Guide Cisco TelePresence
Profile Series, Codec C-series, Quick Set C20 
SX20 Quick Set, MX200, MX300
Produced: December 2014 for TC7.3
All contents 
						

							3
Introduction to Video 
Conferencing
i 
D1458221 User Guide Cisco TelePresence
Profile Series, Codec C-series, Quick Set C20 
SX20 Quick Set, MX200, MX300
Produced: December 2014 for TC7.3
All contents 
						

							4
A successful video conference provides a 
face-to-face meeting, even if the partici-
pants are miles or continents apart. Keep 
in mind that it still is a meeting—normal eti -
quette and dress code apply even here.
General
• Consider setting the unit to Automatic 
Answer . 
• Do not forget to rehearse “the noble 
art of operating a video system” to the 
extent needed.
In the Meeting Room
• Make sure the microphone is placed at 
the front of the table to ensure that all 
speech will be detected. The best position 
is at least 2
 m (6

.5’) in front of the system, 
on a flat surface with at least 0.3
 m (1

’) of 
table in front.
• Directive microphones should point 
away from the video system.
• Make sure that no speaking participant 
experience obstacles blocking the view 
to the microphone at all times. 
• Microphones should always be placed 
away from noise sources like computer 
and projector fans placed on the table. 
The noise from such sources is often 
perceived as surprisingly loud by the 
remote participants. 
• If you use a document or whiteboard 
camera try to arrange the participants 
so that the camera is close to the leader 
of the meeting, or alternatively, close to 
a designated controller. 
• When a whiteboard is used, the meeting 
will be perceived as better to the remote 
participants if the whiteboard is visible 
through the main camera, as well as 
through a dedicated whiteboard camera.  
Broadcasting companies normally do 
this to let viewers see that the presenter 
actually is in the same room.
• Remember to arrange all the peripherals 
so that one participant can reach each 
of them to point, change the display, 
record or perform other functions during 
the conference.
• To help ensure the most natural meeting 
environment, position the camera on 
the top center of the receiving monitor, 
if possible. The camera should point 
directly at the meeting participants to 
guarantee eye contact with those at the 
far end. Check this out by means of the 
Selfview feature of your video system. 
The Selfview shows what the remote 
party can see from your system (the 
outgoing video).
• If you are going to share content you will 
normally make use of duo video. That 
implies the use of two video streams,  one showing the presentation and the 
other showing the presenter—or the 
group of presenters. Smaller systems 
may force you to choose between 
showing the presentation or the pre
-
senter. 
• For duo video some attention is needed. 
Duo video is sometimes shown side–by–
side with half the screen showing the 
presentation and the other half showing 
the presenter. Provide the impression 
that you seem to look towards the pre -
sentation instead of the impression that 
you sit with your back towards it, when 
all is viewed on the remote monitor. If in 
doubt, look straight into the camera to 
avoid this situation.
Ease of Use
• To help meeting participants dial, add 
presentations and use other functionality 
during a call, consider stationing 
a poster, table tent or other quick-
reference guide in the room.
Other Tips
Use Camera Presets
Cisco TelePresence systems let you  create predefined zoom and camera pointing directions (pan and tilt). 
Use these to zoom into the person  speaking, if appropriate. Do not for -
get to zoom out again afterwards. 
Loudspeaker Volume
The audio system will use the loud- speakers built into the monitor or the 
Cisco Digital Natural Audio Module. 
For some systems you can set the 
default volume level by adjusting 
the volume on the monitor with the  monitor remote.
Brightness Control
To adjust brightness, colors or other  settings of the monitor, use the 
monitor’s own remote control. Adjust 
the monitor to suit the conditions of 
the conference room. The monitors  supplied by Cisco have on-screen 
menus that are very easy to use. For 
more information on configuring the 
monitor as such, see the corre- sponding user guides and adminis -
tration manuals.
Best Practice
Introduction to Video Conferencing 
D1458221 User Guide Cisco TelePresence
Profile Series, Codec C-series, Quick Set C20 
SX20 Quick Set, MX200, MX300
Produced: December 2014 for TC7.3
All contents 
						

							5
When set to Do Not Disturb, ringtones are muted and call 
attempts made by others to reach 
you will appear as missed calls.
You may, however, place calls as  much as you like. 
As default, there is a 60 minutes  timeout on the Do not disturb (after 
which the system will return to  normal operation), but this may have 
been changed to a different setting 
by your Video Support Team.
Introduction to Video Conferencing
Tour the touch screenAbout Do not disturb
Tap Dial to 
invoke the dial  pad. Ta p
 Contacts 
to invoke the 
list of contacts 
including Favorites,  Directory and Recents. Tap Meetings 
to invoke a list 
of upcoming  scheduled  meetings. Tap 
Messages 
to invoke the 
voice mail 
system, if 
applicable. Tap 
Presentation 
to start sharing 
content and 
conduct  presentations. Any messages to you 
while you were away 
will be indicated by the little icon in the lower 
right corner. Use the Volume 
bar to adjust 
volume here (tap 
and drag).
Press the  Microphone 
button  to  mute
 / unmut
 e 
microphone.
Time of day.
Tap the 
Camera icon  to activate 
self-view and 
camera settings.
Tap the ? 
to access 
Help desk, 
if available.
Tap the touch screen  
to wake up the system,  
if needed. Tap a button 
to activate its 
function.Scroll in lists  
as outlined.
Tap here to activate
 /deactivat

e the 
Do not disturb feature, to activate
 /
deactivat
 e the Standby feature, and 
to access the Settings. 
D1458221 User Guide Cisco TelePresence
Profile Series, Codec C-series, Quick Set C20 
SX20 Quick Set, MX200, MX300
Produced: December 2014 for TC7.3
All contents 
						

							6
Video systems located in meeting rooms and quiet rooms and running under CUCM (Cisco Unified 
Communications Manager) may  allow you to log in to the video system with your own personal 
credentials.
CUCM will then route all incoming  calls destined for you to that specific 
video system.
About Hot-deskingLog Onto a System with Your Own Credentials
Introduction to Video Conferencing
The system will confirm a  successful sign-in. You will 
now receive calls destined 
for you.
Input your  
credentials  
and tap Sign In, as outlined.
Tap Sign In, as 
outlined.
Select your profile,  
as outlined.
To sign out tap 
Sign-out, as 
outlined.  You will be prompted 
to confirm your 
intentions. 
D1458221 User Guide Cisco TelePresence
Profile Series, Codec C-series, Quick Set C20 
SX20 Quick Set, MX200, MX300
Produced: December 2014 for TC7.3
All contents 
						

							7
Video Calls 
D1458221 User Guide Cisco TelePresence
Profile Series, Codec C-series, Quick Set C20 
SX20 Quick Set, MX200, MX300
Produced: December 2014 for TC7.3
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							8
Place Call From Contact List
Place Call
Your lists of Contacts consist of three parts:
Favorites. These contacts have 
put there by you. These entries 
will typically be someone you call  frequently or otherwise need to access in a swift and convenient  manner from time to time. 
Directory will typically be a corporate 
directory installed on your system by 
your video support team.
Recents is a list of calls you have 
placed, received or missed earlier.
You may clear the Recents list for  privacy reasons, see “Call Recents” 
on page 40.
The following options apply:
• You may key in a name, number or  an IP address and the system will look in all lists for you.
• You may tap a tab and then scroll  through the list or key in a name or number. Your search will then be 
restricted to that specific list.
• You may add the entry to the list of  Favorites ; edit aspects of the entry 
before calling; change the call 
rate and remove the entry from 
Recents.
About the Lists of 
Contacts
Alternatively, tap the Search 
or Dial field, as outlined. 
This will invoke the virtual 
keyboard.
Tap Contacts, as 
outlined.
To search 
for someone 
in a  specific list 
(Favorites, Directory or  Recents), tap that list (a) and  then scroll down (b) to locate 
the entry.
Key in the name, 
number, or IP address.
Matches will appear as  you type. There is an 
extended 
numerical mode  available, which  also contains 
special characters. 
To toggle between 
the alphanumerical 
mode and the extended numerical  mode tap the key in the lower left 
corner of the keyboard, as outlined. When you are 
ready to place the 
call, tap the green 
Call button. 
D1458221 User Guide Cisco TelePresence
Profile Series, Codec C-series, Quick Set C20 
SX20 Quick Set, MX200, MX300
Produced: December 2014 for TC7.3
All contents 
						

							9Place Call
Edit a Contact List Entry, then Place the Call
Apply your editing 
and tap the green CALL 
button, as outlined, to place  the call.
Tap Edit & Call, 
as outlined. This 
will invoke the 
virtual keyboard.
Tap More  
() to gain 
access to the 
options, as 
outlined.
About Entry Edits
You may have to edit an entry in one 
of the Contact lists before you place 
the call. There may be a need to add 
a prefix, a suffix or otherwise alter 
the entry to ensure success.  
D1458221 User Guide Cisco TelePresence
Profile Series, Codec C-series, Quick Set C20 
SX20 Quick Set, MX200, MX300
Produced: December 2014 for TC7.3
All contents 
						

							10
Tap Dial, as outlined, 
to invoke the numerical 
dialpad.Tap Keyboard  
(), as outlined 
to invoke the virtual  keyboard. Key in the name. 
Matches will appear as  you type.
There is an extended numerical mode 
available, which also  contains special 
characters. 
To toggle between the  alphanumerical mode 
and the extended 
numerical mode tap the key in the  lower left corner of the keyboard, as 
outlined.When you are 
ready to place the 
call, tap the green 
Call button.
Place Call Using NameAbout Placing Calls
You may call someone who is not 
listed in your list of contacts by 
keying in their name, address or 
number using the virtual keyboard of 
the Touch pad.
Anyone you have previously called  will appear in the Recents list (until 
you clear that list) and you may then  transfer any of them to your list of 
Favorites. This is described in the  section Contacts.
Calling extensions. Sometimes 
you may be urged to enter numbers  during a call, typically to reach 
extensions or to provide a pin code.
Tap Keypad (this button appears as  soon as the call is placed) to invoke 
the keypad needed for this.
Place Call 
D1458221 User Guide Cisco TelePresence
Profile Series, Codec C-series, Quick Set C20 
SX20 Quick Set, MX200, MX300
Produced: December 2014 for TC7.3
All contents