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Sending Email
Sending Email
When you forward a call to an extension and it is returned on time out, you have the option to send an 
email to the person to provide important information about the call. The shortcut key for sending email 
is Ctrl-M. Alternatively you can select a contact with a Right mouse click and from the Contact sub 
menu there is an option to Send Email.
NoteThere has to...

 
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Contact Properties
The Calls columns are described in Ta b l e 3 - 6. 
You can also answer any ringing call by clicking the   Answer button.
Contact Properties
Each directory contact will have relevant pieces of information attached to it. Some information will be 
displayed in the directory area. To see more information for a specific contact a Contact Details form 
can be displayed by...

 
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Contact Properties
Email Contact
If the email address of the contact person is added in the Contact Details, then Cisco Unified Attendant 
Console can mail the contact from this window. It will open the mail client configured on your machine. 
You can click the   to write an email. Figure 3-7 displays the Contact Details window.
Figure 3-7 Contact Details Tab  

 
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Contact Properties
Use Number
In the Contact Numbers tab of the Contact Details window, you can select an external phone number 
of the contact person, by clicking in the respective number and then click the Use Number button to 
automatically dial the number.
Figure 3-8 Contact Numbers Tab 
To edit contact properties using the mouse, perform the following steps:
Step 1,Select a contact from...

 
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Adding Absent Message and Contact Information
Adding Absent Message and Contact Information
It is also possible to add Absent Messages and General Contact Information through the Notes tab. 
Contact Information - Add extra information to any of the contacts in the directories. This 
information will be displayed with the contact as tool tip.
Absent Message - Add an absent message with any of...

 
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Microsoft Presence Status
Microsoft Presence Status
Cisco Unified Attendant Console can view Microsoft Presence Information for contacts that have been 
added to the local copy of Microsoft Office Communicator. This allows you to manage calls efficiently 
since it reflects the status that the contact has set regarding their availability.
Where a contact status has been set, the following...

 
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Cisco Unified Presence Status
Cisco Unified Presence Status
Cisco Unified Attendant Console can view CUP (Cisco Unified Presence) Information for all contacts. 
IP Phone users can now set a status for themselves that is reflected onto the Attendant Console Directory 
area. This allows you to manage calls efficiently since it can be easily found out whether a particular 
contact is available...

 
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APPENDIXA
Glossary 
Absent MessageA little note about the extension when it is not to 
be disturbed or absent.
Busy Lamp FieldSet of Internal Extensions assigned to the 
Operator. Operator can monitor their status 
through Cisco Unified Attendant Console.
Call OriginWhether the call is an internal or external call. 
(INT or EXT).
Call Parking DevicesVirtual devices where calls can be held 
temporarily and picked from any other call centre...

 
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Chapter A      Glossary