Christie Projector Roadster, Matrix WU, Mirage S+/HD/WU User Manual

							Section 5 
Troubleshooting 
 
Roadster, Matrix WU, Mirage S+/HD/WU User Manual 5-1 020-100002-05 Rev. 1 (02-2010)  
If the projector does not appear to be operating properly, note the symptoms present 
and use the following guide to assist you. If you cannot resolve the problems 
yourself, contact your dealer for assistance. 
NOTE: A Christie accredited service technician
 is required when opening the 
projector to diagnose any “probable cause”. 
 
 
 
Blank screen, no display of image… 
1. Confirm all power connections are still OK. 
2. Ensure the lens cap has been removed. 
3. Ensure the shutter is OPEN. 
4. Ensure a full black test pattern has not been selected for display—press 
Menu 
 to access test patterns, then cycle patterns with  keys. 
5. Is the input selected? Check connections. 
Blacklevels seem too high 
Reduce Brightness setting. 
Image appears “squeezed” or vertically stretched into center of screen 
1. Check your Resizing selection. 
2. The anamorphic lens (optional) may be needed for this source. 
The projector is on but there’s no display... 
1. Was a lens cover accidentally left on? Remove lens cover. 
2. Ensure the shutter is OPEN. 
3. Is the lamp ignited? Check for interlock problems such as an open lamp door. 
4. Is the correct input selected? 
5. Is the source connected properly? Check the cable connections and ensure the 
correct source is selected. 
6. Is AC power connected? 
7. Can you access test patterns? If so, check your source connections again. 
 
 
5.1 Displays 
 Symptom 
 CAUSE/REMEDY: 
 Symptom 
 Symptom 
  CAUSE / REMEDY: 
 Symptom 
  CAUSE / REMEDY:  
						

							Troubleshooting  
5-2 Roadster, Matrix WU, Mirage S+/HD/WU User Manual    020-100002-05 Rev. 1 (02-2010) 
The display is jittery or unstable… 
1. If the display is jittery or blinking erratically, ensure that the source is properly 
connected and of adequate quality for detection. With a poor quality or 
improperly connected source, the projector will repeatedly attempt to display an 
image, however briefly. 
2. The horizontal or vertical scan frequency of the input signal may be out of range 
for the projector. Refer to Section 6, Specifications for scan frequency ranges. 
3. The sync signal may be inadequate. Correct the source problem. 
The display is faint… 
1. Brightness and/or contrast may be set very low.  
2. The source may be double terminated. Ensure the source is terminated only once. 
3. The source (if non-video) may need a different sync tip clamp location. 
The upper portion of the display is waving, tearing or jittering… 
1. This can sometimes occur with video or VCR sources. Check your source. 
Portions of the display are cut off or wrap to the opposite edge… 
1. Resizing and/or blanking may need adjustment. 
The display appears compressed (vertically stretched)… 
1. The frequency of the pixel-sampling clock is incorrect for the current source. 
2. Resizing, vertical stretch and positioning options may be improperly adjusted for 
the incoming source signal. 
3. You may need an anamorphic lens for sources that have been supplied in a re-
sized and vertically stretched format. 
Data is cropped from edges 
1. Check settings for Blanking. 
2. If incoming data is still missing from the image, reduce the image size to within 
the display area available in the projector.  
Display quality appears to drift from good to bad, bad to good… 
1. The source input signal may be of low quality. 
2. The H or V frequency of the input may have changed at the source end. 
The display has suddenly frozen… 
1. If the screen blacks out inexplicably, it is possible that excessive voltage noise on 
the AC or ground input has interrupted the projector’s ability to lock on to a 
signal. Power down the projector and disconnect from AC. Then plug in again 
and power up as usual. 
Colors in the display are inaccurate… 
1. The color, tint, color space, color temperature and/or other settings may require 
adjustment. 
2. Ensure the proper channel for this source is being used. 
   Symptom 
  CAUSE / REMEDY: 
 Symptom 
  CAUSE / REMEDY: 
 Symptom 
  CAUSE / REMEDY: 
 Symptom 
  CAUSE / REMEDY: 
 Symptom 
  CAUSE / REMEDY: 
 Symptom 
  CAUSE / REMEDY: 
 Symptom 
  CAUSE / REMEDY: 
 Symptom 
  CAUSE / REMEDY: 
 Symptom 
  CAUSE / REMEDY:  
						

							 Troubleshooting 
Roadster, Matrix WU, Mirage S+/HD/WU User Manual 5-3 020-100002-05 Rev. 1 (02-2010) 
Values in Color Saturation slidebars vary over time 
1. Once defined, Color Saturation slidebar values fluctuate over time and will likely 
be different upon subsequent visits to this menu. This is normal and should be 
ignored, as these changes do not redefine the x/y coordinates or color gamut. 
The display is not rectangular… 
1. Check leveling of the projector. Ensure the lens surface and the screen is parallel 
to each other as possible. 
2. Is the vertical offset correct? Adjust as necessary using the vertical offset knob. 
The display is “noisy”… 
1. Display adjustment at your input source may be required. Adjust pixel tracking, 
phase and filter. Noise is particularly common on YPbPr signals from a DVD 
player. (If using a PC source, adjust using a high-frequency test pattern with one 
pixel on/off throughout.) 
2. The video input may not be terminated. Ensure the video input is terminated 
(75). If it is the last connection in a loop-through chain, the video input should 
be terminated at the last source input only. 
3. The input signal and/or signal cables carrying the input signal may be of poor 
quality. 
4. If the distance between the input source device and the projector is greater than 
25 feet, signal amplification/conditioning may be required. 
5. If the source is a VCR or off-air broadcast, detail may be set too high. 
 
1. If the lamp won’t ignite, there may be an interlock failure such as an open lamp 
door, or failed lamp fan. An error code will display on the status LED display 
located on the built in keypad. 
2. If a temperature is too high (“DMD over critical temp limit”, e.g.), the lamp will 
not ignite until the temperature is low enough. Cool the projector and try again. 
3. For suspected communication failures, power-down the projector and try again.  
4. If the lamp does not ignite after a second and third try, replace the lamp. 
 
1. Try increasing the lamp power. 
2. The DMDs may be overheated. 
3. Replace the lamp. 
1. Increase lamp power, if possible. 
 
1. Ensure “Intensity” is selected in the Lamp menu. Other lamp modes disable 
LiteLOC. 
2. If the lamp power has increased to its maximum in order to maintain a 
LiteLOC setting, LiteLOC is automatically terminated. If the values shown 
in the Lamp menu indicate that the lamp power has reached this “over-drive” 
state, either reduce your LiteLOC setting or install a new lamp.   S
ymptom 
  CAUSE / REMEDY: 
 Symptom 
  CAUSE / REMEDY: 
 Symptom 
  CAUSE / REMEDY: 
5.2 Lamp 
 Lamp Does Not Ignite 
 Lamp Suddenly 

Turns Off 
 Flicker, Shadows 


Or Dimness 
 LiteLOC
 Does Not 
  Seem To Work  
						

							Troubleshooting  
5-4 Roadster, Matrix WU, Mirage S+/HD/WU User Manual    020-100002-05 Rev. 1 (02-2010) 
1. Ensure the Ethernet settings are valid for your site—all network devices should 
have the same subnet mask and unique IP addresses. 
2. Ensure the projector is connected to a network before you attempt to change its 
IP address, and always cycle power (off-on) to implement the new IP address. 
3. Ensure address changes have been saved, and re-boot to implement.  
4. If you still have trouble establishing communications with a projector added to an 
existing Ethernet network, the projector’s IP address is likely in conflict with 
another address already in use. Contact your network administrator. 
 
 
 
 
System Error Code 1E… 
1. Cable not connected to specify Sync Input. 
2. Connect cable. 
System Error Code 1F… 
1. Sync is present, but out of range. 
2. Previous hook up to projector was sending Sync to Emitter. Change 3D Sync 
Output to Next. 
 
 
 
   S
ymptom 
  CAUSE / REMEDY: 
 Symptom 
  CAUSE / REMEDY: 
5.4  3D Sync Input 
5.3 Ethernet  
						

							Section 6 
Specifications 
 
Roadster, Matrix WU, Mirage S+/HD/WU User Manual 6-1 020-100002-05 Rev. 1 (02-2010) 
 
NOTE: 1) Due to continuing research, specifications are subject to change without 
notice. 2) 3D available in Mirage series only. 
Panel Resolution and Refresh Rate 
Pixel format (H x V) on 3 DMDs 
 1400 x 1050 (SXGA+) 
1920 x 1080 (HD) 
1920 x 1200 (WUXGA) 
Refresh rate 
 Roadster HD Series 
 Roadster S+ Series 
 Mirage S+ 14K 
 Mirage HD 
 Matrix WU 
 Mirage WU  
23.97 – 120 Hz 
23.97 – 92 Hz 
92 – 115 Hz 
92 – 120 Hz 
23.97 – 60.03 Hz 
92 – 120 Hz 
 
Brightness 
ANSI 9 point measurement, with fully open optical aperture 
 Roadster S+12K 
 Matrix WU12 
 MirageHD12 
 Mirage WU12 
 Roadster S+16K   
 Mirage S+ 14K 
 Roadster HD18K  
 Mirage HD18 
 Mirage WU18 
 Roadster S+20K 12,000 ANSI lumens 
12,000 ANSI lumens 
12,000 ANSI lumens 
12,000 ANSI lumens 
16,000 ANSI lumens 
16,000 ANSI lumens 
16,000 ANSI lumens 
18,000 ANSI lumens 
18,000 ANSI lumens 
18,000 ANSI lumens 
20,000 ANSI lumens 
Contrast Ratio  
450 ANSI
1600 – 2000:1 Full Field 
Colors and Gray Scale 
Default Optical Color temperature (at grays)  5150K – 6750K 
Range of adjustment  3200K – 9300K 
Displayable colors  1.1 billion min. 
Gray scale resolution  10 bits (non-linear) min. 
Color Primaries (nominal)  X  Y 
Red 
Green 0.660 ±0.025 
0.310 ±0.040 0.330 ±0.025 
0.670 ±0.040 
6.1 Specifications 
 Display  
						

							Specifications  
6-2 Roadster, Matrix WU, Mirage S+/HD/WU User Manual  020-100002-05 Rev. 1 (02-2010)  Blue  0.145 ±0.020  0.065 ±0.025 
 
Lens Offsets   

 
NOTES: 1) 0% offset is equal to half the image above and below lens center OR half the image to the left or right of lens 
center. 2) Offsets are subject to a 
 7% centering tolerance. 
 
Roadster/HD Series 
 
 
Matrix Series 
 
Mirage Series 
 Five standard inputs including a Dual 
SD/HD-SDI 
One input module slot 
Four standard inputs 
Two input module slots 
Four standard inputs 
Two input module slots 
 
Analog: RGB / YPbPr 
(5 BNCs at INPUT 1) 
Signal types / color spaces   RGB  
 YPbPr 
 Component video (CVBS), S-video 
(Y/C) 
Horizontal frequency range  15 – 120 kHz  
Vertical frequency range 
  23.97 – 150 Hz 
Scan format  Interlaced or progressive 
Pixel clock rate  220 MHz max. 
Active pixels per scan line (H)  640 – 2048  
Active lines per field/ frame (V)  200 – 1536 
A/D conversion resolution  10-bit 
Input levels 
  R, B, G, Y — with sync 
  R, G, B — without sync 
 Pb, Pr  
1.0V
p-p ±2 dB (0.79Vp-p – 1.26Vp-p) 
0.7V
p-p ±2 dB (0.56Vp-p – 0.88Vp-p) 
0.7V
p-p ±2 dB (0.56Vp-p – 0.88Vp-p) 
DC offset  ± 5V 
Nominal impedance  75 ohms 
Max. return loss (VSWR)  1.2:1 dB @ 200 MHz 
 Specifies frame rate for non-interlaced sources and field rate for interlaced sources. Input frequencies higher 
than the maximum panel refresh rate are displayed at a lower rate. 
Lenses 
 
Offsets (Movement) Max. Amount of Display Above or Below Lens Center Max. Amount of Display Left or Right of Lens Center  or   or  
SX+ Offsets  
0.73:1 Fixed 40% 25%   735 pixels  or   70%    875 pixels  or  62.5% 
1.25-1.6:1 Zoom 73% 45% 908 pixels  or  86% 1015 pixels  or  73% 
All other SX+lenses 100% 50% 1050 pixels  or  100% 1050 pixels  or  75% 
 
HD Offsets  
.67:1 Fixed HD 47% 19%   794 pixels  or  73% 1142 pixels  or  59% 
1.16-1.49:1 Zoom HD 102% 40%   1091 pixels  or  100% 1344 pixels  or  70% 
All other HD lenses 119% 42% 1183 pixels  or  100% 1363 pixels  or  71% 
 
WU Offsets  
.67:1 Fixed HD 22% 6% 732 pixels  or  61% 1018 pixels  or  53% 
1.16-1.49:1 Zoom HD 82% 38% 1092 pixels  or  91% 1325 pixels  or  69% 
All other HD lenses 112% 54% 1272 pixels  or  100% 1478 pixels  or  77% 
  Inputs  
						

							 Specifications 
Roadster, Matrix WU, Mirage S+/HD/WU User Manual 6-3 020-100002-05 Rev. 1 (02-2010) 
 
Analog: Video 
(INPUTS 3 and 4) 
Signal formats  Composite-video (CVBS), S-Video (Y/C) 
Connectors 
• Composite Video 
(INPUT 3) 
• S-Video (INPUT 4)  
BNC 
4-pin miniature DIN 
Video standards  NTSC, NTSC 4.43, PAL, PAL-M, 
PAL-N, PAL-60 & SECAM 
A/D conversion resolution  8-bit 
Input levels 
   Composite 
    S-Video, Luma (Y) 
    S-Video, Chroma ©  
1.0 V
p-p  ± 3dB (including sync tip) 
1.0 Vp-p  ± 3dB (including sync tip) 
630 mVp-p nominal (burst) 
DC offset  ± 2V 
Nominal impedance  75 ohms 
Maximum return loss (VSWR)  1.2:1 dB @ 6 MHz 
 
 
Analog: Sync 
(INTERLACED OR PROGRESSIVE SCAN FORMAT) 
Input levels (for composite or separate H & V) 0.5Vp-p – 4.0Vp-p  
Impedance 
(for composite or separate H & V) 75 ohms 
Sync type 
(for composite or separate H & V)  Separate H and V 
 Bi-level or tri-level sync-on-
green 
 Bi-level or tri-level composite 
 Serrations and/or Equalization 
pulses 
 MacroVision for stnd. & prog. 
video 
Polarity 
(for composite or separate H & V) Positive or negative 
 
DVI-I 
(INPUT 2, STANDARD WITH MIRAGE HD MODEL) 
Interface standard  DDWG DVI 1.0 
Signal types / color spaces  
 RGB (digital or analog) 
 YPbPr (analog) 
 YCbCr
 (digital) 
Pixel clock rate  25 – 165 MHz 
Analog sync input impedance  1 kohms 
Maximum cable length  5 meters (16 ft.) 
Supports EDID and HDCP   
For all other DVI specifications, see Analog: RGB / YPbPr. not supported in  v1.1 s/w 
 
 
Dual SD/HD-SDI 
(INPUT STANDARD WITH ROADSTER MODELS)  
Number of inputs  Two, each with active loop-through 
Connector type  BNCs, 75 ohms  
Supported interface standards  SMPTE 259M 
(13.5 MHz clock modes only) 
SMPTE 292M 
SMPTE 372M 
Signal types / color spaces  Serial digital YCbCr 
(4:2:2 only), RGB 
4:4:4
Pixel clock rates supported 13.5 MHz, 74.25 MHz, 74.25/1.001 MHz
  
						

							Specifications  
6-4 Roadster, Matrix WU, Mirage S+/HD/WU User Manual  020-100002-05 Rev. 1 (02-2010) 
Remote Keypad 
Keypad Type  IR with cable for converting to wired 
Connector type*  3.5 mm phono jack (2) 
Input levels  • High = 2.2 V – 5.6 V (or open) 
• Low = -0.6V – 0.9V @ 1mA 
Voltage output  +5VDC ±5%  
Current output  100 mA nominal, 250 mA max. 
* The Roadster “Brick” rental staging – Standard IR Remote includes a 3.5mm phono 
jack and a three-pin connector.
 
IR Remote Sensors 
Number of IR sensors on projector.  Two (front and rear) 
Wavelength of peak sensitivity  950 nm @ 38kHz, 870 nm @ 455 kHz 
Modulation (carrier) frequency  38 kHz and 455 kHz 
Encoding method  Bi-phase 
IR reception range   100 ft. 
Ethernet 
Number of ports  One 
Standard   100Base-TX 
Connector type  Female RJ-45 
Maximum throughput  115.2 kbps 
RS-232 Serial Input 
Number of ports  Two 
Connectors  One female 9-pin Dsub (IN) 
One male 9-pin Dsub (OUT) 
Maximum bit rate  115.2 kbps 
Flow control  Xon/Xoff 
RS-422 Serial Input 
Number of connectors  One 
Connector type   Female 9-pin Dsub  
Maximum bit rate  115.2 kbps 
GPIO Input 
Number of I/O lines  Seven (each individually assignable as 
input or output) 
Connector type  9-pin male D-sub 
Type of connection  Dry contact 
Output sink current 
(logic low)  100 mA @ 1V 
Power output  +12VDC @ 200 mA max. 
 
 
 
 
 
 
   Control 
 
						

							 Specifications 
Roadster, Matrix WU, Mirage S+/HD/WU User Manual 6-5 020-100002-05 Rev. 1 (02-2010) 
General  
  Voltage rating  200 – 240 VAC ±10%  
  Line frequency rating  50 – 60 Hz 
  Inrush current rating  60 A max. 
 Current rating 
(@ 200VAC) 
Roadster S+12K 
Roadster HD12K 
Matrix WU12 
Mirage HD12 
Mirage WU12 
Roadster S+16K 
Mirage S+14K 
Mirage HD18 
Mirage WU18 
Roadster HD18K 
Roadster S+ 20K  
12 A 
12 A 
12 A 
12 A 
12 A 
16 A 
16 A 
24 A 
24 A 
24 A 
24 A 
  
Max. power consumption 
Roadster S+12K 
Roadster HD12K 
Matrix WU12 
Mirage HD12 
Mirage WU12 
Roadster S+16K 
Mirage S+14K 
Mirage HD18 
Mirage WU18 
Roadster HD18K 
Roadster S+ 20K  
 
2400 W 
2400 W 
2400 W 
2400 W 
2400 W 
3200 W 
3200 W 
4800 W 
4800 W 
4800 W 
4800 W 
 
Current rating of AC input coupler 
Roadster S+12K 
Roadster HD12K 
Matrix WU12 
Mirage HD12 
Mirage WU12 
Roadster S+16K 
Mirage S+14K 
Mirage HD18 
Mirage WU18 
Roadster HD18K 
Roadster S+ 20K  
 
15 A 
15 A 
15 A 
15 A 
15 A 
20 A 
20 A 
30 A 
30 A 
30 A 
30 A 
 
Type of connector @ projector 
Roadster S+12K 
Roadster HD12K 
Matrix WU12 
Mirage HD12 
Mirage WU12 
Roadster S+16K 
Mirage S+14K 
Mirage HD18 
Mirage WU18 
Roadster HD18K 
Roadster S+ 20K  
 
IEC320-C14 
IEC320-C14 
IEC320-C14 
IEC320-C14 
IEC320-C14 
IEC320-C19 
IEC320-C19 
n/a — not detachable from projector 
n/a — not detachable from projector 
n/a — not detachable from projector 
n/a — not detachable from projector 
 
  
 
 Power  
						

							Specifications  
6-6 Roadster, Matrix WU, Mirage S+/HD/WU User Manual  020-100002-05 Rev. 1 (02-2010)  Line Cords (3 conductors) 
Roadster S+12K 
Roadster HD12K 
Matrix WU12 
Mirage HD12 
Mirage WU12 
Roadster S+16K 
Mirage S+14K 
Mirage HD18 
Mirage WU18 
Roadster HD18K 
Roadster S+ 20K  
Heavy duty, 14 AWG 
Heavy duty, 14 AWG 
Heavy duty, 14 AWG 
Heavy duty, 14 AWG 
Heavy duty, 14 AWG 
Heavy duty, 12 AWG 
Heavy duty, 12 AWG 
Heavy duty, 12 AWG 
Heavy duty, 12 AWG 
Heavy duty, 12 AWG 
Heavy duty, 12 AWG 
 
Plugs 
Roadster S+12K 
Roadster HD12K 
Matrix WU12 
Mirage HD12 
Mirage WU12 
Roadster S+16K 
Mirage S+14K 
Mirage HD18 
Mirage WU18 
Roadster HD18K 
Roadster S+ 20K  
 
NEMA 6-15P, 15 A, 250 VAC 
NEMA 6-15P, 15 A, 250 VAC 
NEMA 6-15P, 15 A, 250 VAC 
NEMA 6-15P, 15 A, 250 VAC 
NEMA 6-15P, 15 A, 250 VAC 
NEMA 6-20P, 20 A, 250 VAC 
NEMA 6-20P, 20 A, 250 VAC 
NEMA L6-30, 30 A, 250 VAC 
NEMA L6-30, 30 A, 250 VAC 
NEMA L6-30, 30 A, 250 VAC 
NEMA L6-30, 30 A, 250 VAC 
 
 
(3kW model plugs not shown)