Christie Projector Mirage S+/HD/WU User Manual

							Section 5 
Troubleshooting 
 
Mirage S+/HD/WU, Matrix S+/HD/WU, Christie HD/DS+/DW, DLV User Manual  5-1 020-100001-07 Rev. 1 (11-2009) 
 
If the projector does not appear to be operating properly, note the symptoms present and use the following guide to 
assist you. If you cannot resolve the problems yourself, contact your dealer for assistance. 
NOTE: A Christie accredited service technician
 is required when opening the projector to diagnose any “probable 
cause”. 
 
 
The projector is on but there’s no display... 
1. Was a lens cover accidentally left on? Remove lens cover. 
2. Ensure the shutter is OPEN. 
3. Is the lamp ignited? Check for interlock problems such as an open lamp door OR 
check for light spillage out the back. 
4. Is the correct input selected? Check cable connections. 
5. Check if menus appear on screen. 
6. Can you access test patterns? Ensure a full black test pattern has not been selected 
for display—press 
Menu  to access test patterns, then cycle patterns with 
 keys. Check your source connections again. 
Severe motion artifacts… 
1. Most likely there is a synchronization problem with reversed 3/2 pull-down in 
60Hz-to-24Hz film-to-digital conversion in your source. Correct at the source. 
Image appears “squeezed” or vertically stretched into center of screen 
1. Check your Resizing selection. 
The display is jittery or unstable… 
1. If the display is jittery or blinking erratically, ensure that the source is properly 
connected and of adequate quality for detection. With a poor quality or 
improperly connected source, the projector will repeatedly attempt to display an 
image, however briefly. 
2. The horizontal or vertical scan frequency of the input signal may be out of range 
for the projector. Refer to Section 6, Specifications for scan frequency ranges. 
3. The sync signal may be inadequate. Correct the source problem. 
5.1 Displays 
 Symptom 
  CAUSE / REMEDY: 
 Symptom 
  CAUSE / REMEDY: 
 Symptom 
  CAUSE / REMEDY: 
 Symptom 
  CAUSE / REMEDY:  
						

							Section 5: Troubleshooting  
5-2  Mirage S+/HD/WU, Matrix S+/HD/WU, Christie HD/DS+/DW, DLV User Manual  020-100001-07 Rev. 1 (11-2009) 
 
The display is faint… 
1. Brightness and/or contrast and/or gamma may be set incorrectly.  
2. The source may be double terminated. Ensure the source is terminated only once. 
3. The source (if non-video) may need a different sync tip clamp location. 
The upper portion of the display is waving, tearing or jittering… 
1. This can sometimes occur with video or VCR sources. Check your source. 
Portions of the display are cut off or wrap to the opposite edge… 
1. Resizing and/or blanking may need adjustment. 
2. The horizontal or vertical scan frequency of the input signal may be out of range 
for the projector. Refer to Section 6, Specifications for scan frequency ranges. 
The display appears compressed … 
1. The frequency of the pixel-sampling clock is incorrect for the current source. 
2. Resizing, vertical stretch and positioning options may be improperly adjusted for 
the incoming source signal. 
Data is cropped from edges 
1. Check settings for Blanking. 
2. If incoming data is still missing from the image, reduce the image size to within 
the display area available in the projector.  
Display quality appears to drift from good to bad, bad to good… 
1. The source input signal may be of low quality. 
2. The H or V frequency of the input may have changed at the source end. 
The display has suddenly frozen… 
1. It’s possible that excessive voltage noise on the AC or ground input has 
interrupted the projector’s ability to lock on to a signal. Power down the projector 
and disconnect from AC. Then plug in again and power up as usual. 
Colors in the display are inaccurate… 
1. Try Auto Setup. 
2. The color, tint, color space, color temperature and/or other settings may require 
adjustment. 
3. Ensure signal connections are correct. 
4. Ensure the proper channel for this source is being used. 
Values in Color Saturation slide bars vary over time… 
1. Once defined, Color Saturation slide bar values fluctuate over time and will likely 
be different upon subsequent visits to this menu. This is normal and should be 
ignored, as these changes do not redefine the x/y coordinates or color gamut. 
The display is not rectangular… 
1. Check leveling of the projector. Ensure the lens surface and screen is as parallel to 
each other as possible. 
2. Is the vertical offset correct? Adjust as necessary using the vertical offset knob.   Symptom 
  CAUSE / REMEDY: 
 Symptom 
  CAUSE / REMEDY: 
 Symptom 
  CAUSE / REMEDY: 
 Symptom 
  CAUSE / REMEDY: 
 Symptom 
  CAUSE / REMEDY: 
 Symptom 
  CAUSE / REMEDY: 
 Symptom 
  CAUSE / REMEDY: 
 Symptom 
  CAUSE / REMEDY: 
 Symptom 
  CAUSE / REMEDY: 
 Symptom 
  CAUSE / REMEDY:  
						

							  Section 5: Troubleshooting 
Mirage S+/HD/WU, Matrix S+/HD/WU, Christie HD/DS+/DW, DLV User Manual  5-3 020-100001-07 Rev. 1 (11-2009) 
The display is “noisy”… 
1. Display adjustment at your input source may be required. Adjust pixel tracking, 
phase and filter. Noise is particularly common on YPbPr signals from a DVD 
player. (If using a PC source, adjust using a high-frequency test pattern with one 
pixel on/off throughout.) 
2. The video input may not be terminated. Ensure the video input is terminated 
(75). If it is the last connection in a loop-through chain, the video input should 
be terminated at the last source input only. 
3. The input signal and/or signal cables carrying the input signal may be of poor 
quality. 
4. If the distance between the input source device and the projector is greater than 25 
feet, signal amplification/conditioning may be required. 
5. If the source is a VCR or off-air broadcast, detail may be set too high. 
 
 
1. If the lamp won’t ignite, there may be an interlock failure such as an open lamp 
door, or failed lamp fan. An error code will display on the status LED display 
located on the built in keypad. 
2. If a temperature is too high (e.g. “DMD over critical temp limit”), the lamp will 
not ignite until the temperature is low enough. Cool the projector and try again. 
3. For suspected communication failures, power-down the projector and try again.  
4. If the lamp does not ignite after a second and third try, replace the lamp. 
1. Try increasing the lamp power. 
2. The DMDs may be overheated. 
3. Replace the lamp. 
1. Increase lamp power, if possible. 
2. Replace the lamp. 
1. Ensure the “Intensity” is selected in the Lamp menu. Other lamp modes disable 
LiteLOC. 
2. If the lamp power has increased to its maximum in order to maintain a LiteLOC 
setting, LiteLOC is automatically terminated. If the values shown in the Lamp 
menu indicate that the lamp power has reached this “over-drive” state, either 
reduce your LiteLOC setting or install a new lamp. 
 
1. Ensure the Ethernet settings are valid for your site—all network devices should 
have the same subnet mask and unique IP addresses. 
2. Ensure any address changes have been saved, and re-boot to implement.  
If you still have trouble establishing communications with a projector added to an 
existing Ethernet network, the projector’s IP address is likely in conflict with 
another address already in use. Contact your network administrator. 
 
   S
ymptom 
  CAUSE / REMEDY: 
5.2 Lamp 
 Lamp Does Not Ignite 
 Lamp Suddenl
y 
Turns Off 
 Flicker, Shadows 
Or Dimness 
 LiteLOC
 Does Not 
  Seem To Wor
k 
5.3 Ethernet  
						

							Section 5: Troubleshooting  
5-4  Mirage S+/HD/WU, Matrix S+/HD/WU, Christie HD/DS+/DW, DLV User Manual  020-100001-07 Rev. 1 (11-2009) 
 
 
System Error Code 1E… 
1. Cable not connected to specified Sync Input. 
2. Connect cable. 
System Error Code 1F… 
1. Sync is present, but out of range. 
2. Previous hook up to projector was sending Sync to Emitter. Change 3D Sync 
Output to Next. 
 5.4  3D Sync Input 
 Symptom 
  CAUSE / REMEDY: 
 Symptom 
  CAUSE / REMEDY:  
						

							Section 6 
Specifications 
 
Mirage S+/HD/WU, Matrix S+/HD/WU, Christie HD/DS+/DW, DLV User Manual  6-1 020-100001-07 Rev. 1 (11-2009) 
 
NOTES: 1) Due to continuing research, specifications are subject to change without notice. 
2) Specifications apply to all models unless otherwise noted. 
 
Resolution 
SXGA+ (1400 x 1050) for DS+6K-5Kc-8K/MirageS+3K-6K-8K/Matrix S+2K- 5K 
and DLV1400-DX 
HD (1920 x 1080, widescreen) for HD6K-5Kc-8K-7Kc/Matrix HD2-HD4-
HD7/DLV1920-DX, HD3K, HD2Kc/Mirage HD3, HD6, HD8, Matrix 4000, WUXGA 
(1920 x 1200, widescreen) for Matrix WU2-WU5/Mirage WU3-WU7 
HD2 (1280 x 720, widescreen) for DW5K-4Kc/DW8K-6Kc 
Achievable Brightness (ANSI lumens 9 point, fully open aperture) 
500W    Min. Nom. Max.
 
Mirage S+3K 2000  3000 3500 
DLV1400-DX 2000 3000 3500 
Matrix S+2K  2000 3000 3500 
Matrix WU2  2000 3000 3500 
Mirage HD3 2000 2700 3500 
Mirage WU3 2000 2700 3500 
Matrix HD2  1900 2500 3200  
DLV1920-DX  2000 2700 3500 
Christie HD3K 2500  2900 3500 
Christie HD2Kc  1900 2300 2800 
 
1000W 
Christie DS+6K 5500   6500  7500 
Christie DS+5Kc 5500 6500 7500  
Mirage S+6K 5500 6500 7500  
Matrix S+5K 4320 5200 5800  
Matrix 4000  4320 5200 5800 
Christie DW5K 4000 4500  6800 
Christie DW4Kc 3350 4250 5700  
Mirage HD6 5300 5900 7500 
Matrix HD4 4320 5200 5800  
Christie HD5Kc 4320 5200 5800 
Christie HD6K 5300 5900 7500 
Matrix WU5 4320 5200 5800  
Mirage WU7 5300 5900 7500  
 
  
 
 
6.1 Specifications 
  Display   
						

							Section 6: Specifications  
6-2  Mirage S+/HD/WU, Matrix S+/HD/WU, Christie HD/DS+/DW, DLV User Manual  020-100001-07 Rev. 1 (11-2009) 
Achievable Brightness (ANSI lumens 9 point, fully open aperture) 
1200W 
Christie DS+8K  7000 8000 8800  
Mirage S+8K 7000 8000 8800  
Christie DW8K 6600 7500 8500  
Christie DW6Kc 5500   6300  7150 
Christie HD8K  7000 7800 8800  
Christie HD7Kc  5580 6200 7000 
Mirage HD8   7000 7800 8800 
Matrix HD7   5580 6200 7000 
Contrast Ratio (ANSI, full field, min.) 
450:1 ANSI 
1500:1 full field for SXGA+, 1500-2000:1 full field for HD, 2000:1 full field for 
Matrix S+5K only 
 
Color Primaries (nominal) 
Without Yellow Notch Filter  With Yellow Notch Filter 
 X Y  X Y 
R 0.660 0.330 R 0.680 0.320 
G 0.310 0.640 G 0.265 0.690 
B 0.145 0.065 B 0.145 0.060 
Colors and Gray Scale 
Resolution   10 bits  
Displayable colors  1.1billion 
Color Temperature 
Default 5800K +950K/-650K 
HD Default  6300K +/- 500K  
Range of Adjustment (see Note 1)  3200K – 9300K 
NOTE 1: Via electronic controls, with Comprehensive Color Adjustment
 turned off. 
 
NOTES: 1) 0% offset is equal to half the image above and below lens center OR half the image to the left or right of lens 
center. 2) Offsets are subject to a 
 7% centering tolerance. 
 
Lenses Lenses 
 
Offsets (Movement) Max. Amount of Display Above or Below Lens Center Max. Amount of Display Left or Right of Lens Center  or   or  
SX+ Offsets  
0.73:1 Fixed 40% 25%   735 pixels  or   70%    875 pixels  or  62.5% 
1.25-1.6:1 Zoom 73% 45% 908 pixels  or  86% 1015 pixels  or  73% 
All other SX+lenses 100% 50% 1050 pixels  or  100% 1050 pixels  or  75% 
 
HD Offsets  
.67:1 Fixed HD 47% 19%   794 pixels  or  73% 1142 pixels  or  59% 
1.16-1.49:1 Zoom HD 102% 40%   1091 pixels  or  100% 1344 pixels  or  70% 
All other HD lenses 119% 42% 1183 pixels  or  100% 1363 pixels  or  71% 
 
WU Offsets  
.67:1 Fixed HD 22% 6% 732 pixels  or  61% 1018 pixels  or  53% 
1.16-1.49:1 Zoom HD 82% 38% 1092 pixels  or  91% 1325 pixels  or  69% 
All other HD lenses 112% 54% 1272 pixels  or  100% 1478 pixels  or  77%  
						

							 Section 6: Specifications 
Mirage S+/HD/WU, Matrix S+/HD/WU, Christie HD/DS+/DW, DLV User Manual  6-3 020-100001-07 Rev. 1 (11-2009) 
Standard Analog RGB or YPbPr (Interlaced or Progressive Scan Format) 
Horizontal Frequency Range  31 – 120 kHz 
Vertical Frequency Range (See Note 2)  23.97 – 150 Hz 
Scan format  Interlaced or progressive 
Pixel Clock Rate (max.)  220 MHz max  
Signal Format  Analog RGB, YPbPr, Composite (on 
“G/Y/CVBS” input and S-video 
(luma on “R/Pr/Y” input and chroma 
on “B/Pb/C” input) 
Input Levels   R, G, B, - with sync:  1.0V
p-p 2 dB 
      R, G, B, - without sync:  0.7V
p-p 2 dB 
     Pb, Pr  0.7
p-p 2 dB 
Nominal Impedance   75 ohms 
 
NOTE 2: Value specifies frame rate of non-interlaced sources and field rate for 
interlaced sources. Frame/field rates higher than the maximum refresh rate of the 
panels will be displayed at a lower rate (i.e., frames will be dropped). 
 
Sync 
(Interlaced or Progressive Scan Format) 
Horizontal Frequency Range  31 – 120 kHz 
Vertical Frequency Range (See Note 3)  23.97 – 150 Hz 
Sync Type  Separate H and V, direct or swapped 
 Composite 
(bi-level, tri-level, XOR, OR) 
 Sync-On-Green/luma 
(bi-level, tri-level) 
 
Serration and /or Equalization pulses 
MacroVision for standard & 
progressive video 
Polarity (See Note 3)  Positive or Negative 
Input Levels (See Note 3)    0.5V
pp – 4.0Vpp 
DC Offset (See Note 3) 3V 
Nominal Impedance (See Note 3)  75 ohms 
Horizontal Sync Duty Cycle  3% min, 20% max 
NOTE 3: Does not apply to sync-on-green/luma. 
Composite Video and S-Video 
Signal Formats  Composite-video 
(CVBS), S-video (Y/C)  
Video Standards    NTSC, NTSC 4.43, PAL, PAL M, 
  PAL N, PAL60, SECAM 
 
Input Levels  Composite-video:  1.0 Vp-p 3 db (including sync tip) 
  S-video luma (Y):  1.0 Vp-p 3 dB (including sync tip) 
  S-video chroma I:  630 mV nominal (burst) 
DC Offset 2 V 
Nominal Impedance  75 ohms 
Return Loss (VSWR)  20 dB min (1.2:1 max.) @ 6 MHz   In
puts  
						

							Section 6: Specifications  
6-4  Mirage S+/HD/WU, Matrix S+/HD/WU, Christie HD/DS+/DW, DLV User Manual  020-100001-07 Rev. 1 (11-2009) 
DVI-I Input 
Interface Standard  DDWG DVI 1.0 
Signal Types  - RGB (Analog or Digital 
      - YPbPr (Analog) 
      - YCbCr (Digital) 
Color Space  RGB or YPbPr 
Horizontal Frequency Range  31 – 120 kHz 
Vertical Frequency Range  23.97 – 150 Hz 
Pixel Clock Rate  25 – 165 MHz 
Scan Format  interlaced or progressive 
Active Pixels per scan line  640 min., 2048 max. 
Active Lines per field / non-interlaced frame  200 min., 1536 max 
Connector type  DVI-I 
NOTE: HDCP compatible. (
 Not supported in  v1.1 s/w) 
RS-232 Serial Input 
Connector Type  One female 9-pin Dsub (RS232 IN) 
    One male 9-pin Dsub (RS232 OUT) 
RS-422 Serial Input 
Connector Type  One female 9-pin Dsub   
GPIO 
Connector Type  One male 9-pin Dsub   
Number of I/O lines  7 
(each individually assignable as input or output) 
Power Output    +12VDC @ 200mA max. 
Output sink current (logic low)  100mA @ 1V 
Ethernet 
Connector Type  One female RJ45 
Maximum throughput  115.2kbps 
 
Remote Control 
Number of sensors  Two 
Type  IR with wired ability 
Range (using std. keypad)  100 feet 
Battery type (2 required)  AA, 1.5 V Alkaline 
Laser Diode (laser pointer)  Wavelength  670nm 
   Max. Output  1mW 
Wired Control  
Connector type  3.5mm RCA jack 
Input levels  High:  2.2 V – 5.6 V (or open)  
  Low:  -0.6 V – 0.9 V @ 1 mA 
 
 
 
 
 
  
						

							 Section 6: Specifications 
Mirage S+/HD/WU, Matrix S+/HD/WU, Christie HD/DS+/DW, DLV User Manual  6-5 020-100001-07 Rev. 1 (11-2009) 
 Voltage range  
 500W models 100 – 240VAC 
 1000W models
 100 – 240VAC 
 1200W models 200 – 240VAC 
Line frequency   50 Hz – 60 Hz nominal 
Max. Inrush current  60A max. 
Current rating  
 500W models  10A @ 100V 
 1000W models
 10.4A @ 100V 
 1200W models  10A @ 200V 
Power consumption  
 500W models  1000 W max. 
 1000W models
 1600 W max. 
 1200W models  2000 W max. 
Current rating or AC input connector   15A 
Type of Connector (back of projector)  IEC 320 C14 
 Line Cords  
 500W models   heavy duty 10’, 100VAC 15A 
 1000W models
 heavy duty 10’, 100VAC 15A 
 1200W models
 heavy duty 12’, 220VAC 15A  
 Plugs 
 500W models NEMA 5-15P 
 1000W models
 NEMA 5-15P 
 1200W models
  NEMA 6-15P 
 
Type CERMAX
 Xenon 
Power    
 Mirage S+3K, Matrix S+2K, Christie HD3K, DLV1400-DX, 500W 
    DLV1920-DX, Christie HD2Kc, Mirage HD3 
Mirage WU3, Matrix HD2, Matrix WU2  
 Mirage S+6K, Mirage HD6, Mirage WU7, Christie DS+6K/5Kc,  
   Christie HD6K/5Kc, Christie DW5K/DW6Kc, Matrix S+5K, 
 Matrix HD4, Matrix WU5, Matrix 4000 1000W 
 Mirage S+8K, Christie DS+8K, Mirage HD8 
   Christie HD8K/7Kc, Matrix HD7,  
   Christie DW8K/DW6Kc 1200W  
 
Adjustment Ranges  
 500W models 350 – 500W 
 1000W models 700 – 1000W 
 1200W models 800 – 1200W 
Lamp Life (typ.) 
 500W models 2500 hrs @ 500W 
 1000W models 1500 hrs 
 1200W models 1500 hrs 
 
Call for warranty information   Power Re
quirements 
Lam
ps    
						

							Section 6: Specifications  
6-6  Mirage S+/HD/WU, Matrix S+/HD/WU, Christie HD/DS+/DW, DLV User Manual  020-100001-07 Rev. 1 (11-2009) 
Operating position   Full rotation allowed about the lamp 
 axis,   15 degrees minimum tilt of 
  lamp axis from horizontal 
Warm up to full brightness  10 minutes max. 
Dimensions (without lens)  26.0” x 22.3” x 12.3”  
(Including feet at min. height position) 660mm x 566mm x 313mm  
 
Weight  (without lens) 
 500W models  75 lb. Max 
 1000W models  75 lb. Max 
 1200W models  80 lb. Max 
UL 60950-1 1
st edition and CAN/CSA C22.2 No. 60950-1-03 1st edition 
IEC 60950-1:2001 
IEC 60825 for laser in IR remote controller 
 
FCC CFR47, Part 15, Subpart B, Class A — Unintentional Radiation 
CISPR 22/ EN55022— Radio disturbance characteristics for ITE 
 
CISPR 24 / EN55024 (all parts of immunity characteristics for ITE) 
 
Temperature 5C to 35C (41F to 95F) 
Humidity  20% to 80%, non-condensing  
Altitude   0 – 3000 meters 
 
Temperature -40C to 70C (-40F to 149F) 
Humidity (non-condensing)  0% to 95%  
IR keypad (includes two, 1.5V AA batteries and a mini-stereo cable for conversion to 
wired) 
Line Cord  
3D Stereo Sync Cable (Mirage products only) 
Wired remote keypad  Ethernet, RS-232 and RS-422 communication cables 
Two-way remote controller  KoRE Librarian for downloading new software 
Remote IR sensor Ceiling Mount 
Ceiling Mount Extension Stacking Frame 
Service Manual    Size and Wei
ght 
 Safet
y 
 
 EMC Emissions 
 EMC Immunit
y 
 O
perating Environment 
 Non-Operating  
 Environment 
 Standard Com
ponents 
 O
ptional Accessories 