Christie Projector J Series 1000W & 1200W User Manual
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Section 5: Maintenance J Series 1000W and 1200W User Manual5-7020-100706-02 Rev. 1 (03-2014) 5.3 Cleaning the Lens Check periodically. A small amount of dust or dirt on the lens has minimal effect on image quality. To avoid the risk of scratching the lens, clean only if absolutely necessary . Dust: 1. Brush most of the dust from the lens with a camel -hair brush and/or blow dust away with a dust-free blower. 2. Fold a microfibre cloth smooth and gently wipe rema ining dust particles from the lens. Wipe evenly with the smooth portion of the cloth that has no folds or creases. Do not apply pressure with your fingers - use the tension in the folded cl oth itself to collect dust. 3. If significant dust is still bound to the surface, dampen a clean microfibre cloth with coated optics cleaning solution (damp, not dripping ). Wipe gently until clean. Fingerprints, smudges, or oil: 1. Brush most of the dust from the lens with a camel -hair brush and/or blow dust away with a dust-free blower. 2. Roll a lens tissue around a swab and soak it in coat ed optics cleaning solution. Tissue should be damp, but not dripping. 3. Gently wipe the surface using a figure-8 motion. Repeat this mo tion until the blemish is removed. 5.4 Power Cord and Attachments Use only the AC power cord supplied. Do not attempt operation if the AC supply and cord are not within the specified voltage and power range. Refer to 7 Specifications. • Only use attachments or accessories recommended by Ch ristie, such as the specific power cord supplied. Use of other attachments or accessories with this projec tor may result in the risk of fire, shock or personal injury. • Do not allow anything to rest on the power cord. Locate the projector where persons walking on it or objects rolling over it cannot abuse the cord. • Operate the projector at the specific voltage only. Do not overload power outlets and extension cords as this can result in fire or shock hazards. • The projector is equipped with a 3-wire plug having a third (grounding) pin. This is a safety feature. If you are unable to insert the plug into th e outlet, contact and electrician to ha ve the outlet replaced. Do not defeat the safety purpose of the grounding type plug. WARNING
5-8J Series 1000W and 1200W User Manual020-100706-02 Rev. 1 (03-2014) Section 5: Maintenance 5.5 Ventilation Slots and vents in the projector provide ventilation. Never block or cover these openings. This ensures reliable operation of the projector and prevents overheating. • Do not place the projector over a radiator or heat regist er. The projector should not be placed in an enclosure unless proper ventilation is provided. • Do not insert objects into the ven tilation openings of the projector. Th ey may touch dangerous voltages or short out components resulting in a fire or shock hazard. Do not spill liquids of any kind into the projector. Should an accidental spill occur, immediately unplug the projector and have it serviced by a qualified service technician. 5.6 Replacing Keypad Batteries The IR remote keypad requires 2 AA size , 1.5V batteries (preferably alkaline). To install new batteries: 1. Open the battery compartmen t at the backside of the remote by placing your thumb/finger in the oval depression and sliding the cover out about 1/2 inch. Remote the old batteries and properly discard. Wait a minute or two. 2. Place the new batteries in the compartment, orienting the positive/negative of eac h battery according to the labels in the compartment. 3. When the batteries are in place, replace the cover by placing the cover 1/2 inch from its closed position and slide it into place. NOTE: Do not force the cover closed. 5.7 Servicing Requirements If any of the following conditions ex ist, immediately unplug the projector from the power outlet and refer service to Christie accredited service personnel. • The power cord has been damaged • The internal cooling fans do not come on within two minutes after the projector is first turned on • Liquid has been spilled into the projector • The projector has been exposed to excessive moisture • The projector does not operate normally • The projector has been dropped or the case has been damaged • Projector performance has deteriorated
J Series 1000W and 1200W User Manual6-1020-100706-02 Rev. 1 (03-2014) 6 Troubleshooting If the projector is not operating properly, note the symptoms and use this section as a guide to resolve the problem. If the problem cannot be resolv ed, contact your dealer for assistance. NOTE: A Christie accredited service technician is required when opening an enclosure to diagnose any “probable cause”. 6.1 Power 6.1.1 Projector Does Not Power ON 1.Ensure projector is plugged in? Check power switch above power cord is in the ON position. 2. Check that the Status LEDs are ON. While the projector is busy initializing, the LEDs should be cycling. When finished initializing, the Power and Shutter LEDs (the two on the right) should be on. 3. Check the LCD. While the projector is busy initializing, the display should show “Please wait”. When finished initializing, the displa y should show “Standby mode”. 4. Check the LCD for any warnings or errors. NOTE: A condition occurs on the first power on after a software upgrade, and is indicated by all the following: • The Status LEDs are cycling green • The LCD displays the warning Image Processor Upgrading • The LED on the Image Processor card flashes green • The Web page shows a warning that th e Image processor card is upgrading. When this occurs, the projector sh ould not be AC power cycled and the Image Processor card should not be removed. This operation may take as long as 5 minutes to complete. 6.2 Lamp 6.2.1 Lamp Does Not Ignite 1.Is there an interlock failure? Check the LCD for an error. The inte rlock failure could be an open lamp door or a failed lamp fan. 2. For suspected communication failures, power-down the projector and try again. 3. If the lamp does not ignite after step 2 above, then replace the lamp.
6-2J Series 1000W and 1200W User Manual020-100706-02 Rev. 1 (03-2014) Section 6: Troubleshooting 6.2.2 Lamp Suddenly Turns OFF 1. Check lamp power through the remote keypad checking the Lamp menu or from the web user interface Advanced: Lamp menu. Try increasing lamp power. 2. Check for an alarm condition on the LCD keypad display. 3. Replace the lamp. 6.2.3 Flicker, Shadows Or Dimness 1. Check lamp power through th e remote keypad checking the Lamp menu or from the web user interface Advanced: Lamp menu. Try increasing lamp power. 2. Replace the lamp. 6.3 LCD 6.3.1 Blank Screen, No Menu Displaying 1. Press any arrow key on the built-in keypad. The backlight on the LCD and the backlight for the built-in keypad should turn on. If the LCD is still blank, restart the projector. 6.4 Remote Keypad 6.4.1 Remote Keypad Does Not Seem to Work 1. Replace the batteries. 2. Check if IR signals are received by the projector. Pressing any key on the remote control towards the front or rear sensor, the Status LED will blink, regardle ss if any command is executed. If the LED does not blink, restart the projector. 3. Ensure the remote keypad is enabled. If the project or is powered, using the built-in keypad, open the OSD menu and go to the Main Menu>Configuration>Communication submenu and check the check boxes for Front IR Enabled and Rear IR Enabled are checked. En able them if they were disabled and try again. 4. Projector is busy. If the projector is busy in a warm-up mode or in a cool-down mode, the commands from the remote keypad may be ignored. Wait until the project or reaches a stable state (Power ON or Stand By) and try again. 5. Press the PROJ key on the remote keypad. If this brings up a pop-up box on the OSD, ensure that the check box is marked to enable the projector. 6. Using the XLR connector, use the remote as a “wired” keypad. If it does work and all the IR sensors have been enabled, then there may be a problem with the IR sensors.
Section 6: Troubleshooting J Series 1000W and 1200W User Manual6-3020-100706-02 Rev. 1 (03-2014) 6.5 OSD 6.5.1 The OSD Menu does not display 1. Using the LCD, ensure that OSD menu is enabled, scroll-down until the item OSD appears. The LCD shows “OSD: off”. Press and hold the OSD soft key on the built-in keypad. The LCD now shows “OSD on” then press the menu key on the remote keypad. OR 2. Press and hold the OSD key on the remote keypad for 2-3 seconds, then press the menu key. 6.6 Ethernet 6.6.1 Trouble Establishing Communication with Projector 1. Ensure any address changes have been saved, and reboot to implement. If you still have trouble establishing communications with a projector added to an existing Ethernet network, the projector IP address is likely in conflict with another address al ready in use. Contact your network administrator. 2. Ensure Ethernet settings are valid for the site. All devices should have the same subnet mask yet unique IP addresses. 6.7 Displays 6.7.1 The projector is on but there is no display 1. Was a lens cover accidently left on? Remove lens cover. 2. On the LCD display, check that th e shutter is open. This will also be indicated by the shutter LED being green. 3. Is the correct input selected. Check cable connections. 4. Check if menus appear on the screen. 5. Can you access test pattern? Ensure a full black test pa ttern has not been selected for display, press Menu to access test patterns, then cycle patterns w ith keys. Check your source connections again. 6.7.2 Severe Motion Artifacts 1. Most likely there is a synchronization problem with reversed 3-2 pull-down in 60Hz-to-24Hz film-to- digital conversion in your so urce. Correct at the source. 2. Adjust the Film Mode Detect contro l to correct the artifact. Refer to Section 3.7 Image Settings Menu, VIDEO OPTIONS - Submenu, Film Mode Detect. If unsuccessful, return the Film Mode Detect control to Auto. 3. Set the projector to run in Free ru n. Open OSD menu and go to Input Sw itching & PIP. Ensure that running mode is set to Free run not to Frame Lock. 4. Display a test pattern on the screen, pressing the Test button on the remote keypad. The test pattern should be displayed correctly. If not, contact your dealer for assistance.
6-4J Series 1000W and 1200W User Manual020-100706-02 Rev. 1 (03-2014) Section 6: Troubleshooting 6.7.3 Image Appears ‘Squeezed’ or Vertically Stretched into Center of Screen 1. Run auto setup, pressing Auto button on the remote keypad. 2. Check your Resizing selection. 6.7.4 The Display is Jittery or Unstable 1. If the display is jittery or blinking erratically, ensure that the source is properly connected and of adequate quality for detection. With poor quality or improperly connected so urce, the projector will repeatedly attempt to display an image, however briefly. 2. The horizontal and vertical scan frequency of the inpu t signal may be out of range for the projector. Refer to Section 7 Specifications for scan frequency ranges. 3. The sync signal may be inadequate . Correct the problem at the source. 6.7.5 The Display is Faint 1. Brightness and/or contrast and/or gamma may be set incorrectly. 2. The source may be double terminated. En sure the source is terminated only once. 3. The source (if analog) may need a differ ent sync tip clamp location. Refer to 3.7 Image Settings Menu, INPUT LEVELS - Submenu, Clamp Location . 6.7.6 The Upper Portion of the Display is Waving, Tearing or Jittering This can occur with video or VCR sources. Check your source. 6.7.7 Portions of the Display are Cut Off or Warped to the Opposite edge Resizing may need adjustment. Adjust until entire image is visible and centered. 6.7.8 Display Appears Compressed (Vertically Stretched) 1. The frequency of the pixel sampling cl ock is incorrect for the current source. 2. Sizing and positioning options may be adjusted poorly for the incoming source signal. 3. Use an anamorphic lens for typical HDTV and anam orphic DVD sources that have been re-sized and vertically stretched, via 3rd-party software. 6.7.9 Data is Cropped from Edges To display the missing material, reduce image size to fill the display area available in the projector, then stretch vertically to fill the screen fro m top to bottom. Add the anamorph ic lens to regain image width. 6.7.10 Display Quality Appears to Dr ift from Good to Bad, Bad to Good 1. The source input signal may be of low quality. 2. The H or V frequency of the input may have changed at the source end.
Section 6: Troubleshooting J Series 1000W and 1200W User Manual6-5020-100706-02 Rev. 1 (03-2014) 6.7.11 Display has Suddenly Frozen If the screen blacks out inexplicably, it is possible that excessive voltage noise on the AC or ground input has interrupted the projector ability to lock on to a signal. Power down the projector and disconnect from AC. Then plug in again and power up as usual. 6.7.12 Colors in the Display are Inaccurate 1. The color, tint, color space and/or color temperature settings may require adjustment at your input source. 2. Try Auto Setup. 3. Ensure signal conn ections are correct. 4. Ensure the proper channel fo r this source is being used. 6.7.13 Display is Not Rectangular 1. Check leveling of the projector. Ensure the lens surface and screen are parallel to one another. 2. Is the vertical offset correct? Make the necessary ad justments to the vertical offset on the lens mount. 6.7.14 Display is “Noisy” 1. Display adjustment at the input so urce may be required. Adjust pixel tracking, phase and filter. Noise is particularly common on YPbPr signals from a DVD player. 2. Ensure the video input is terminat ed (75 ohms). If it is the last connection in a loop-through chain, the video input should be terminated at the last source input only. 3. The input signal and/or sign al cables carrying the input signal may be of poor quality. 4. If the distance between the input source device and th e projector is greater than 25 feet, signal amplifica- tion/conditioning ma y be required. 5. If the source is a VCR or off-air broadcast, detail may be set too high.
6-6J Series 1000W and 1200W User Manual020-100706-02 Rev. 1 (03-2014) Section 6: Troubleshooting 6.8 Web Interface 6.8.1 After upgrading the projector software, the Web pages do not display correctly 1. After upgrading, the temporary internet files and cookies must be cleared from the Web Internet Browser to ensure that Web UI changes can take effect. 2. Using the Internet Explorer menu bar, select To o l s> Internet Options. Click Delete from the Browsing history option. Click Delete files. Once the Delete Files window displays, click Ye s. Then click Delete cookies . Once the Delete Cookies window displays, click Ye s then click Close. Click OK to close the Internet Options window. 3. Close the browser and re-open be fore connecting to the projector. 6.8.2 A backup or Interrogator file cannot be saved After performing a backup of Interrogator, you may be prompted from a pop-up window before saving the file. If you have not specifically set Internet Explorer to au tomatically open/save the file without prompting, and if pop-up windows have been disabled (by enabling the pop-up blocker), then you will not be able to save the file . Disable the pop-up blocker from Main>Tools>Pop-up Blocker . NOTE: Different types of toolbars have the potential to block pop-ups. OR as shown in Figure 6-1: 1. Using the Internet Explorer menu bar, select To o l s>Internet Options to open the Internet Options window. 2. Select Internet, then click Custom Level to open the Security Settings-Internet Zone window. 3. Scroll down the list until you see “Dow nloads” option setting. Ensure the “Automatic promting for file downloads ” and “File Download ” options are enabled, then click OK. Once the Wa r ni n g window displays, click OK. 4. Using the Internet Option window, select Local intranet, then click Custom Level . Repeat Step 3.
Section 6: Troubleshooting J Series 1000W and 1200W User Manual6-7020-100706-02 Rev. 1 (03-2014) FIGURE 6-1