Canon Wux450, Wx520 Multimedia Projector Users Manual

							
281
Troubleshooting
Appendix
Other Information
■You Cannot Project an  Image Appropriately
■ The Projector Power Turns Off
Cause Countermeasure
The projected image is 
inverted in the vertical or 
horizontal direction. The ceiling mounted / rear projection setting is 
incorrect. Check the [Image flip H/V] setting in the 
[Install settings] menu. (
P143)
The dot clock of the input 
signal is higher than 162 
MHz with a BNC cable. Set the signal dot clock to 162 MHz or less on your 
computer.
A computer cable is 
used in which some pins 
are not connected. Use a computer cable in which all pins are 
connected.
Cause Countermeasure
The air intake or exhaust 
vent is blocked. Check whether the air intake or exhaust vent is 
blocked. If the air intake or exhaust vent is blocked, 
the temperature inside the projector will increase and 
the power is automatically turned off to protect the 
projector. (The [WARNING] indicator and [TEMP] 
indicator are lit.) Wait until the projector temperature 
drops, then make sure that the intake and exhaust 
vents are not blocked and turn on the projector. (
P36, 
P50 )
The air filter is dirty. Check whether the air filter is clogged with dust. If the air filter is clogged, clean or replace the air filter. 
(P195 )
The lamp has broken 
(or there is a lamp 
malfunction). Check whether the lamp has broken.
If the lamp has broken, follow the instructions on 
page 26
. If the lamp has not broken, there may be a 
malfunction with the lamp. Check the lamp by 
replacing it with a spare lamp if you have one. ( P27, 
P197 , P198 )
The operating 
temperature is 
inappropriate. Check whether the operating temperature is between 
0°C and 40°C. (
P29)
If you use the projector at
 2,300 m (7,545.8) or 

higher above sea level, contact the Canon Customer 
Support Center. 
						

							
Troubleshooting
282
■You Cannot Operate  the Remote Control
■ You Cannot Control Networked Multi-Projection
If the above causes cannot be identif ied, the projector may be damaged. 
Contact the Canon Customer Support Center as soon as possible.
Cause Countermeasure
Batteries are not 
installed properly or they 
have run out. Check whether batteries are installed correctly. If 
batteries are installed correctly, replace them with 
new batteries. (
P33)
You are operating the 
remote control from the 
outside of the remote 
control operating range. Check whether you are operating the remote control 
within the remote control operating range of the main 
unit of the projector. (
P34)
There is an obstacle 
between the projector 
and the remote control. Remove the obstacle between the infrared remote 
receiver of the main unit of the projector and the 
remote control or point the remote control in an 
obstacle-free path.
You are operating the 
remote control in an 
unsuitable operating 
environment. Check whether the infrared remote receiver of the 
main unit of the projector is exposed to direct sunlight 
or strong light of lighting apparatus. (
P34)
The channel setting of 
the remote control does 
not match the setting of 
the projector. Check whether the channel setting of the remote 
control has been changed. You can check the 
[Remote control channel] setting in the [System 
settings] menu. (
P 111)
The key lock function is 
preventing operation of 
the remote control. Check whether [Key lock] is enabled to disable the 
remote control operation.
In the [System settings] menu, set [Key lock] to [Off]. 
(
P110 )
Cause Countermeasure
The application cannot 
be installed. Confirm that the monitor resolution is at least 
1024x768.
Check the system requirements (
P206).
Administrator privileges are required when inst alling NMPJ from the universal installer. 
The following message is displayed when you are logged in as a regular user: 
“Installation program of Network Multi Pr ojection requires administrator privileges.” 
						

							
283
Appendix
Other Information
Relationship between Aspect and Screen Aspect
This section describes the relationship between screen aspect ( P57) and aspect 
( P63 ).
Select an optimum aspect ratio of the projected image (screen aspect) or an 
optimum screen mode (aspect) according to  the aspect ratio of the screen, type of 
input image signal and so on for the projection to make best use of the screen size.
• If a computer image with an aspect ratio of 16:9 is not projected correctly when 
the setting is [Auto], select [16:9] as the screen aspect.
• For a 16:9 image with black borders at  the top and bottom, such as a terrestrial 
broadcast movie, you can project the 16:9 image area so that it is projected on 
the entire screen by selecting [Zoom] in [Aspect].
There may be some cases that [Zoom] cannot be selected depending on the 
input signal and/or resolution.
• For keystone correction ( P65), select an option other than [4:3 D. image shift] or 
[16:9 D. image shift] for [Screen aspect].
■ When the image is proj ected on a 16:10 screen
Aspect ratio of 
connected device Screen aspect 
setting ( P57) Aspect setting (
P63) Screen image
(16:10)
1920 x 1200
1440 x 900
1280 x 800
[16:10][16:10]
[Auto]
(16:9)
1920 x 1080
1280 x 720 [16:10]
(4:3)
1600 x 1200
1400 x 1050
640 x 480 [16:10] 
						

							
Relationship between Aspect and Screen Aspect
284
■When the image is proj ected on a 16:9 screen
■ When the image is pr ojected on a 4:3 screen
Aspect ratio of 
connected device Screen aspect 
setting ( P57) Aspect setting (
P63) Screen image
(16:10)
1920 x 1200
1440 x 900
1280 x 800 [16:9][16:9 
D. image shift] [16:9]
(16:9)
1920 x 1080
1280 x 720 [16:9]
[Auto]
(4:3)
1600 x 1200
1400 x 1050
640 x 480 [16:9]
Aspect ratio of 
connected device Screen aspect 
setting ( P57) Aspect setting (
P63) Screen image
(16:10)
1920 x 1200
1440 x 900
1280 x 800 [4:3][4:3 
D. image shift] [4:3]
(16:9)
1920 x 1080
1280 x 720 [4:3]
(4:3)
1600 x 1200
1400 x 1050
640 x 480 [4:3]
[Auto] 
						

							
285
Relationship between Aspect and Screen Aspect
Appendix
Other Information
■When projecting on a 16:10 scr een in the aspect ratio of 
the connected device
■ When projecting on a 16:9 scre en in the aspect ratio of 
the connected device
Aspect ratio of 
connected device Screen aspect 
setting ( P57) Aspect setting (
P63) Screen image
(16:10)
1920 x 1200
1440 x 900
1280 x 800
[16:10][16:10]
[Auto]
(16:9)
1920 x 1080
1280 x 720 [16:9]
[Auto]
(4:3)
1600 x 1200
1400 x 1050
640 x 480 [4:3]
[Auto]
Aspect ratio of 
connected device Screen aspect 
setting ( P57) Aspect setting (
P63) Screen image
(16:10)
1920 x 1200
1440 x 900
1280 x 800 [16:9][16:9 
D. image shift] [Auto]
(16:9)
1920 x 1080
1280 x 720 [16:9]
[Auto]
(4:3)
1600 x 1200
1400 x 1050
640 x 480 [4:3]
[Auto] 
						

							
Relationship between Aspect and Screen Aspect
286
■When projecting on a 4:3 scre en in the aspect ratio of the 
connected device
Aspect ratio of 
connected device Screen aspect 
setting ( P57) Aspect setting (
P63) Screen image
(16:10)
1920 x 1200
1440 x 900
1280 x 800 [4:3][4:3 
D. image shift] [Auto]
(16:9)
1920 x 1080
1280 x 720 [16:9]
[Auto]
(4:3)
1600 x 1200
1400 x 1050
640 x 480 [4:3]
[Auto] 
						

							
287
Appendix
Other Information
Displayed Test Patterns
The test pattern can be displayed by pressing the TEST PATTERN button. Use this 
when there is no image signal, etc.
While the test pattern is displayed, you can use the [ ] / [ ] buttons to change to a 
different test pattern. Also, if there is an option pattern available, you can use the 
[ ] / [ ] buttons to switch pattern. A dialog box is shown during test pattern display 
that identifies the current test pattern and provides operating instructions.
The following test patterns can be displayed.
Use [ ] / [ ] to 
switch patternsUse [ ] / [ ] to switch 
option patterns
Raster 100%
(White / red / green / blue)
Raster 50%
(White / red / green / blue)
Color bar
(1)
(2)
(3)
(4)
(5)
(6)
(7)
(8)
(9)
(10)
(11)
(12)
Stairstep H
Stairstep V
Cross Hatch
Border Focus Multi Checker
Stairstep color
Character 
						

							
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Supported Signal Types
This projector supports the following signal types.
If your computer or AV equipment is compatible with any one of these signal types, 
the projector’s Auto PC function selects the input signal type to project an image 
appropriately.
Analog PC
Digital PC
Resolution (dots)  Signal type Horizontal frequency 
(kHz) Vertical frequency (Hz)
640 x 480 VGA 31.469 59.940
720 x 480 – 31.469 59.940
720 x 576 – 31.250 50.000
800 x 600 SVGA 37.879 60.317
848 x 480 – 31.020 60.000
1024 x 768 XGA 48.363 60.004
1280 x 720 – 45.000*
260.000*2
1280 x 768
WXGA47.776 59.870
47.396 59.995
1280 x 800 49.702 59.810
49.306 59.910
1280 x 960 – 60.000 60.000
1280 x 1024 SXGA 63.981 60.020 1366 x 768 – 47.712 59.790
1400 x 1050 SXGA+ 64.744 59.948
65.317 59.978
1440 x 900 WXGA+ 55.935 59.887
55.469 59.901
1600 x 900 – 60.000 60.000
1600 x 1200 UXGA 75.000 60.000
1680 x 1050 WSXGA+ 64.674 59.883
65.290 59.954
1920 x 1080 – 56.250 50.000
67.500 60.000
1920 x 1200 WUXGA 74.038*
159.950*1
Resolution (dots) Signal type Horizontal frequency 
(kHz) Vertical frequency (Hz)
640 x 480 D-VGA 31.469 59.940
720 x 480 – 31.469 59.940
720 x 576 – 31.250 50.000
800 x 600 D-SVGA 37.879 60.317
1024 x 768 D-XGA 48.363 60.004
1280 x 720 – 37.500 50.000
45.000 60.000
1280 x 800 D-WXGA 49.702 59.810
49.306 59.910
1280 x 1024 D-SXGA 63.981 60.020 1366 x 768 – 47.712 59.790
1400 x 1050 D-SXGA+ 64.744 59.948
65.317 59.978
1440 x 900 D-WXGA+ 55.935 59.887
55.469 59.901
1600 x 900 – 60.000 60.000
1600 x 1200 D-UXGA 75.000 60.000
1680 x 1050 D-WSXGA+ 64.674 59.883
65.290 59.954
1920 x 1080 – 27.000 24.000
56.250 50.000
67.500 60.000 
						

							
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Supported Signal Types
Appendix
Other Information
HDMI
Connecting to a computer
Connecting with AV equipment
Component
*1: WUX450, *2: WX520
* The specifications in the table above are subject to change without notice.
* This projector does not support any computer output  signal with a dot clock of higher than 162 MHz.
* Use a computer cable in which all pins are connected . If the cable is a type in which all pins are not 
connected, the image may not be correctly displayed. 1080PsF
(1920 x 1080i) –27.000 24.000
28.125 25.000
33.750 30.000
1920 x 1200 D-WUXGA 74.038*
159.950*1
Resolution (dots) Signal type Horizontal frequency 
(kHz) Vertical frequency (Hz)
640 x 480 VGA 31.469 59.940
800 x 600 SVGA 37.879 60.317
1024 x 768 XGA 48.363 60.004
1280 x 800 WXGA 49.702 59.810
49.306 59.910
1280 x 1024 SXGA  63.981 60.020 1366 x 768 – 47.712 59.790
1400 x 1050 SXGA+ 64.744 59.948
65.317 59.978
1440 x 900 WXGA+ 55.935 59.887
55.469 59.901
1600 x 900 – 60.000 60.000
1600 x 1200 UXGA 75.000 60.000
1680 x 1050 WSXGA+ 64.674 59.883
65.290 59.954
1920 x 1200 WUXGA 74.038*
159.950*1
Signal type Horizontal frequen cy (kHz) Vertical frequency (Hz)
480p 31.469 59.940
576p 31.250 50.000
720p 37.500 50.000
45.000 60.000
1080i 28.125 50.000
33.750 60.000
1080p 27.000 24.000
56.250 50.000
67.500 60.000
Signal type Horizontal frequen cy (kHz) Vertical frequency (Hz)
480i 15.734 59.940
480p 31.469 59.940
576i 15.625 50.000
576p 31.250 50.000
720p 37.500 50.000
45.000 60.000
1080i 28.125 50.000
33.750 60.000
1080p 56.250 50.000
67.500 60.000
1080PsF 27.000 24.000
28.125 25.000
33.750 30.000
Resolution (dots) Signal type
Horizontal frequency 
(kHz) Vertical frequency (Hz) 
						

							
290
Product Specifications
■Projector
Model name WUX450 WX520
Display system RGB liquid crystal system
Optical system Color separation by dichroic mirror / polarizing beam splitter 
and color composition by prism
Display device
Type Reflective liquid crystal panel
Size / Aspect ratio 0.71 x 3 / 16:10 0.70 x 3 / 16:10
Drive system Active matrix system
Number dots / Total 
number dots2,304,000 (1920 x 1200) x 
3 panels / 6,912,000 1,296,000 (1440 x 900) x 
3 panels / 3,888,000
Projection lens
Zoom ratio / Focal length / 
F value
1.8x / 21.7 – 39.0 mm / f2.8
Zooming / Focusing 
system Manual / Manual
Lens shift V: 0% to +60% (manual)
H: ±10% (manual) V: 0% to +62% (manual)
H: ±10% (manual)
Light source 250-NSHA 260 W
Image size (projection 
distance) 40 to 300 (1.2 to 16.2 m)  40 to 300 (1.2 to 16.6 m)
Number of colors 16,770,000 colors (full color)
Brightness*
2 (in presentation 
mode) 4500 lumen 5200 lumen
Contrast ratio*
22000:1 (Fully white:fully black, presentation mode, Iris [On])
Ratio of brightness at 
periphery to center*
290%
Speaker 5W monaural x 1
Maximum input resolution 1920 x 1200 dots 1920 x 1080 dots
Video signals
Analog PC input WUXGA*1 / WSXGA+ / UXGA / WXGA+ / SXGA+ / SXGA / 
WXGA / XGA / SVGA / VGA
Digital PC input D-WUXGA*
1 / D-WSXGA+ / D-UXGA / D-WXGA+ / D-SXGA+ / 
D-SXGA / D-WXGA / D-XGA / D-SVGA / D-VGA
HDMI input From connected computers:
WUXGA*
1 / WSXGA+ / UXGA / WXGA+ / SXGA+ / SXGA / 
WXGA / XGA / SVGA / VGA
From connected AV equipment:
1080p / 1080i / 720p / 576p / 480p
Component video input 1080PsF / 1080p / 1080i / 720p / 576p / 576i / 480p / 480i
Input terminal
DVI-I terminal Analog PC, Digita l PC (29-pin DVI connector)
HDMI terminal Digital PC, digital video input (deep color only)
ANALOG PC / 
COMPONENT terminal Analog PC, Component (mini D-sub 15-pin)
LAN terminal Networked multi-projection (RJ-45)
USB Port JPEG images (USB Mass Storage Class)
CONTROL terminal RS-232C (D-sub 9-pin)
REMOTE terminal Wired remote control (3.5ø stereo mini jack)
AUDIO IN terminal Audio signal (3.5ø stereo mini jack x 2)
AUDIO OUT terminal Audio signal (3.5ø stereo mini jack)