Canon scanner imageFORMULA DRG1100 User Manual

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Chapter 5   Maintenance
CAUTION
Do not touch the metal contacts on the ink cartridge. Doing so may 
cause poor connections, resulting in poor print quality.Imprinter TestingAfter replacing an ink cartridge or cleaning the print head, perform 
a test print to confirm proper printing. Test printing is performed by 
the “Imprinter Test” User Mode selection.
IMPORTANT
Before performing an Imprinter Test, load a sheet of paper into the 
Document Feed Tray.■Performing an Imprinter Test
Use the following procedure to execute the Imprinter Test.
1.
Load a sheet of paper into the Document Feed Tray 
for test printing.
2.
Press the Menu key on the control panel.
The User Mode is activated.
3.
Press the [ ] key once to display “Imprinter Test”.
4.
Press [Enter].
Menu KeyEnter Key 
						

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Chapter 5   Maintenance
The Imprinter Test is enabled.
5.
Press the [ ] key to select [OK], and press [Enter].
The test print is executed.
IMPORTANT
If no paper is loaded for test printing, the imprinter test finishes 
without printing.
6.
Press the [Stop] key to exit the User Mode. 
						

							Chapter 6   Practical Examples
1. Messages ........................................................ 6-2Status Display .......................................................6-2
Error Messages .....................................................6-32. Troubleshooting ............................................... 6-5Trouble Categories................................................6-5
Problem and Solution ............................................6-53. Uninstalling the Software................................. 6-9 
						

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Chapter 6   Practical Examples
1.
Messages
There are two types of display panel messages: “status indicator messages” and “error messages” that appear when the scanner 
encounters a problem.Status DisplayThe following messages appear on the display panel to 
indicate the scanner’s operating state:■Counting...
Status: Operating in Count-Only mode.
■Press Start Key
Status: Waiting. Load a document and press the Start key.
■Ready
Status: The scanner is ready to use.
■Scanning...
Status: Scanning is in progress.
■Sleeping...
Status: The scanner is in Sleep Mode. Press any key to 
recover.
■Please wait...
Status: The scanner is busy processing. Wait until the 
display changes.
■Verifying…
Status: The scanner is verifying a scan.
■Replace Roller
Status: It is time to replace the rollers (the number of fed 
pages has exceeded 450,000). (See “Roller Replacement 
Cycle” on p. 5-7.) 
						

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Chapter 6   Practical Examples
Error MessagesWhen one of the following messages appears on the display 
panel, an error has occurred in the scanner. Follow the 
indicated procedure to resolve the error. ■Check Imprinter
Error Code: H001
Problem: No ink cartridge is installed in the imprinter.
Solution: Install an ink cartridge.
■Cover Open
Error Code: C001
Problem: The scanner’s upper unit is open.
Solution: Close the upper unit. (See p. 5-5.)
Error Code: C009
Problem: The imprinter cover is open.
Solution: Close the imprinter cover. (See p. 5-18.)
Error Code: C010
Problem: The pickup roller cover is open.
Solution: Close the pickup roller cover. (See p. 5-10.)
■Jam
Error Code: Pxxx
Problem: Paper has jammed.
Solution: Open the upper unit and remove the jammed 
paper. (See p. 3-22.)
Hint
The displayed error code indicates the location of the paper jam.
• P001, P002: The document is jammed near the feed inlet.
• P004: The document is jammed inside the scanner.
• P006, P007: The document is jammed near the eject outlet.
*P001, P006 can be considered to be due to the document feed 
speed being too fast or the leading edge of the document not 
feeding correctly.
■Call for Service
Error Code: Exxx
Problem: Internal scanner error.
Solution: Turn the power OFF, and restart the scanner. If 
this does not solve the problem, make a note of the error 
code, and contact your Canon service representative.
■Skew Detected
Error Code: J018
Problem: A skewed document page contacted the wall of 
the transport path.
Solution: Remove and reposition the document page. 
						

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Chapter 6   Practical Examples
■Double Feed
Error Code: D002
Problem: A double feed was detected by the document 
length.
Solution: Remove the double fed document page(s), 
return them to the Document Feed Tray, and scan again. 
(See p. 3-23.)
Error Code: D004
Problem: A double feed was detected ultrasonically.
Solution: Remove the double fed document page(s), 
return them to the Document Feed Tray, and scan again. 
(See p. 3-23.)
■Double Feed (Rapid Recovery System)
Problem: Double feeding of document pages has been 
detected while scanning with the Rapid Recovery System 
enabled.
Solution: Remove the double fed document page(s), 
return them to the Document Feed Tray, and scan again. 
(See p. 3-23.)
■Staple Detected
Error Code: J001
Problem: A stapled document has been detected.
Solution: Remove the staple(s), and rescan the document.
■Tray Error
Error Code: E021
Problem: An error has occurred with the Document Feed 
Tray.
Solution: Turn the power OFF, and restart the scanner.
■Count Mismatch
Error Code: U001
Problem: The specified count has not yet been reached.
Solution: Check the document count, and scan again.
Error Code: U002
Problem: Scanning finished without reaching the 
specified count.
Solution: Check the document count, and scan again. 
						

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Chapter 6   Practical Examples
2.
Troubleshooting
This section describes the problems that may occur during use of the scanner and how to solve them.Trouble CategoriesThe following trouble categories are addressed:
•The Scanner Does Not Turn ON (See p. 6-5)
•The Scanner Is Not Recognized (Connecting via USB) 
(See p. 6-5)
•Scanning Is Not Performed (See p. 6-5)
•Slow Scanning Speed (See p. 6-6)
•Documents Do Not Feed Properly (See p. 6-6)
•Saved Image Files Do Not Open (See p. 6-7)
•Scanning Results Are Not as Expected (See p. 6-7)
It you cannot resolve a problem, contact your local authorized 
Canon dealer or your service representative.Problem and Solution■The Scanner Does Not Turn ON
If the scanner does not turn ON, first confirm the 
following:
✔Is the power cord connected correctly?
✔Is the power cord inserted into the power outlet?
■The Scanner Is Not Recognized (Connecting 
via USB)
If the scanner’s USB connection is not recognized, first 
confirm the following: 
✔Are the scanner and PC connected correctly using the 
proper cable?
✔Is the scanner’s power switch turned ON?If this does not solve the problem, consider the following 
possible causes:
Cause The scanner does not support your USB 
interface.
Solution This product is not guaranteed to operate with 
all types of USB interfaces. Contact your local 
authorized Canon dealer or service 
representative for more information.Cause The scanner does not support the USB 
cable.
Solution Use the USB cable provided with the scanner.Cause The USB hub is not compatible with the 
scanner.
Solution Remove the USB hub.
■Scanning Is Not Performed
If scanning does not start when it should, first confirm the 
following:
✔Are the scanner and PC correctly connected with the 
proper cable?
✔Is the scanner’s power switch turned ON?
If this does not solve the problem, consider the following 
possible causes:Cause The ISIS/TWAIN driver and Job 
Registration Tool are not installed 
correctly.
Solution Uninstall and then reinstall the ISIS/TWAIN 
driver and Job Registration Tool. 
						

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Chapter 6   Practical Examples
IMPORTANT
• If the scanner does not operate because of a system error, 
turn the scanner OFF and wait at least 10 seconds before 
turning it back ON. If errors continue to occur, reboot the 
scanner and computer.
• When scanning with configurations that use a large amount of 
the computer’s memory, scanning will be performed properly 
for the first scan. However, if a second scan is performed with 
the same configurations, an error may occur due to insufficient 
memory and scanning may not be possible. In such cases, 
restart the application you are using and change the 
configurations before scanning again.
■Slow Scanning Speed
If the scanning speed is slow, first confirm the following:
Scanning may be slow if the USB interface does not 
support Hi-Speed USB 2.0.
✔Does the PC’s USB interface support only Full-Speed 
USB 1.1? 
✔Is the USB cable you are using the one that was 
supplied with the scanner (Hi-Speed USB 2.0 
compliant)? 
✔Is a USB 1.1-compliant device connected to the USB 
hub at the same time?
If this does not solve the problem, consider the following 
possible causes:Cause Other applications are running in the 
background on your PC.
Solution Quit all other applications that are running.Cause Resident applications, such as anti-virus 
software, are draining memory resources.
Solution Quit all resident applications.Cause Temporary files cannot be created in the 
TEMP folder, as there is not enough free 
space on the hard disk.
Solution Delete unnecessary files on the hard disk to 
increase free space.
■Documents Do Not Feed Properly
If a document does not feed properly, first confirm the 
following:
✔Are pages sticking together because of static electricity 
or another cause?
✔Are you attempting to scan a document with size, paper 
thickness or quality that is not supported by the 
scanner? (See “Documents” on p. 3-2.)
✔Are the feed rollers dirty?
✔Are the feed rollers worn out?
IMPORTANT
• Double feeding occurs when document pages stick together, 
and incompatible paper thickness or quality can cause paper 
jams. Check your documents carefully before loading.
• Replacement rollers can be purchased as consumables. If 
performance is not improved after cleaning the rollers, contact 
your local Canon dealer or service representative to purchase 
a Roller Replacement Kit, and replace the rollers (pickup, feed 
and retard rollers). (See “Replacing the Transport Rollers” on 
p. 5-7.)If this does not solve the problem, consider the following 
possible problems and causes:Problem Documents do not feed.
Cause The Continuous Manual Feed Mode is 
enabled.
Solution Set the Continuous Manual Feed Mode to 
[OFF] from the User Mode. (See “Continuous 
Manual Feeding Mode Setting” on p. 3-11.) 
						

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Chapter 6   Practical Examples
■Saved Image Files Do Not Open
If image files saved by CapturePerfect 3.1 cannot be 
opened by another application, first confirm the following:
✔Does the application you are using support 
CapturePerfect 3.1 image file types (*.bmp, *.tif, *.jpg 
and *.pdf)?
If this does not solve the problem, consider the following 
possible causes:Cause The application does not support multi-
page TIFF files.
Solution Open the files using an application that 
supports multi-page TIFF files, or save the 
images as single-page TIFF files using 
CapturePerfect 3.1.Cause The compression format used by 
CapturePerfect 3.1 is not supported.
Solution Open the image file with CapturePerfect 3.1, 
set the compression format to [None], and save 
it again.
■Scanning Results Are Not as Expected
If the scanned images do not appear as expected, one or 
more ISIS/TWAIN driver settings may be incorrect, or 
your application may not support certain scanner 
functions.Problem The scanned image is too dark (or faint).
Cause The [Brightness] setting is not set to an 
appropriate value.
Solution If the image is too dark, set a higher brightness 
setting, or if the image is too faint, set a lower 
brightness setting.
Problem Text or images from the back side of your 
document appear in the scanned image.
Cause Brightness may be set too low.
Solution Increase the Brightness setting. Or, enable the 
[Prevent Bleed Through/Remove 
Background] setting.
Cause The paper is too thin.
Solution Photocopy the document, and scan the copy.Problem Double-sided scanning is not possible.
Cause Scanning Side is set to [Simplex].
Solution Set Scanning Side to [Duplex]. 
If the Scanning Side is set to [Skip blank 
page], images of blank pages are not saved.Problem A black margin appears around the 
scanned document.
Cause A document smaller than the preset paper 
size has been scanned. Or, the loaded 
document has shifted out of position.
Solution Choose one of the following:
(1) Set the page size to [Match original size]. 
(2) Adjust the margin setting in a single 
direction.
(3) Enable Border Removal.Problem The scanned image is skewed. (skew)
Cause The document has been fed at an angle. 
Solution Slide the document guides to fit the width of 
your document. 
						

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Chapter 6   Practical Examples
Problem Lines, smudges, or dirt appear on the 
scanned image.
Cause The scanning glass or rollers inside the 
scanner are dirty.
Solution Clean the scanning glass and rollers. (See 
“Regular Maintenance” on p. 5-2.)
If lines still appear on the image even after you 
clean the scanning glass and rollers, the 
scanning glass inside the scanner may be 
scratched. Contact your local authorized 
Canon dealer or service representative.Problem The scanned image is abnormal for 
certain documents.
Cause A detection function such as border 
removal is enabled when scanning a 
document that includes text or photos 
extending to the edge of the page (the 
scanner cannot accurately process the 
edges of documents).
Solution When a page has text or photos extending to its 
edges, turn the detection functions off or scan 
that page individually.Problem The scanned image is abnormal in some 
applications.
Cause A function not supported by the 
application was used.
Solution Some applications do not support functions 
such as auto-detection of page size, so 
scanning with such applications will produce 
abnormal scanned images.
If abnormal image appearance seems to be 
application-dependent, try scanning with auto-
detection disabled.
Problem There are white lines or streaks in the 
scan image. 
Solution Clean the scanning glass (both front and back) 
and the rollers (feed roller and retard roller). 
When cleaning adhesive dirt such as glue or 
corrective fluid, try wiping the streaky areas 
with considerable vigor. If the problem has not 
been solved after cleaning, it is possible that 
the scanning glass is scratched. Contact your 
vendor or service center.