Canon scanner imageFORMULA DRG1100 User Manual

							4-8
Chapter 4   Other Functions
■USB Short Packet Setting
If the scanner does not operate normally when using the 
USB interface, change this setting to [OFF].
■Tray Position Setting
The document feed tray should be set to fit the number of 
document sheets to be loaded. (See “Preparing the 
Document Feed Tray” on p. 3-5.)
0: Up to 500 sheets
1: Up to 300 sheets
2: Up to 100 sheets
■Key Repeat Setting
Selects the panel display method.
ON: The panel display scrolls continuously while a key is 
pressed.
OFF: The panel display scrolls each time a key is pressed.
Hint
Key repeat is valid in the following situations.
• When using the Job Function
• When selecting each of the functions in the User Mode
■Total Counter
Displays the lifetime total number of document pages fed 
by the scanner.
■Roller Counter
Displays the number of document pages fed since roller 
installation or replacement (pickup, feed, and retard 
rollers). Make sure to reset this counter when replacing the 
rollers. (See “Checking and Resetting the Page Counter” 
on p. 5-7.)
■Imprinter Test
When the optional imprinter is installed, this function 
executes a test printing of the imprinter. (See “Performing 
an Imprinter Test” on p. 5-20.)
■Auto power OFF function settings 
Set the auto power OFF function. 
Select ON to enable the auto power OFF function, and if 
after 4 hours of inactivity, the power turns OFF 
automatically.  
						

							Chapter 5   Maintenance
1. Regular Maintenance....................................... 5-2Cleaning the Scanner............................................5-2
Cleaning the Sensors ............................................5-2
Opening and closing the upper unit ......................5-3
Cleaning the Scanning Glass, Roller, and Pad .....5-3
Adjusting the Compression ...................................5-5
Auto Power OFF Function.....................................5-6
Power Outlet .........................................................5-62. Replacing the Transport Rollers ...................... 5-7Roller Replacement Cycle.....................................5-7
Checking and Resetting the Page Counter ...........5-7
Removing and Reinstalling the Rollers .................5-93. Detaching and attaching the separation pad 
(retard roller cover) ........................................ 5-14When to replace the separation pad 
(retard roller cover)..............................................5-14
Detaching and attaching the separation pad 
(retard roller cover)..............................................5-144. Imprinter Ink Cartridge Replacement 
and Cleaning.................................................. 5-16About the Imprinter..............................................5-16
Replacing Ink Cartridges .....................................5-16
Specifying the Printing Position...........................5-18
Cleaning the Imprinter .........................................5-19
Imprinter Testing .................................................5-20 
						

							5-2
Chapter 5   Maintenance
1.
Regular Maintenance
To maintain scanning quality, routinely clean the scanner as described below.
CAUTION
• Do not use spray cleaners to clean the scanner. Precision mechanisms may get wet and malfunction.
• Never use paint thinner, alcohol, or other organic solvents to clean the scanner. Such solvents may deform or discolor the exterior of the 
scanner, and cause other damage.
• When opening and closing the upper unit, be careful not to get your fingers caught, as this may result in personal injury.Cleaning the Scanner■About the Cleaning Cloth
Use the cleaning cloth supplied with the scanner to clean 
its interior.
■Cleaning the Scanner Exterior
To clean the outside of the scanner, use a cloth moistened 
with water or mild detergent solution. Wring out the cloth 
thoroughly, and use a clean dry cloth to wipe the scanner 
dry.
■Cleaning the Document Feed Inlet and 
Transport Path
Dust or paper particles in the document feed inlet or inside 
the scanner can cause spots to appear on scanned images. 
Use compressed air to periodically clean dust and paper 
particles from the inlet and the inside of the scanner. After 
completing large scanning jobs, turn OFF the scanner and 
clean out any paper particles.
Cleaning the SensorsDust and debris that collect on the sensors may cause 
documents to be recognized incorrectly. Clean the sensors 
periodically using a blower, etc. so that dust and debris do not 
collect on them.
Main unit inner lower side
SensorsSensors 
						

							5-3
Chapter 5   Maintenance
Main unit inner upper side (Upper Unit)Opening and closing the upper unit When cleaning the inside of the device, make sure to open and 
close the upper unit using the following procedure.
CAUTION
When opening and closing the upper unit, make sure not to 
catch your hand. ■Opening the Upper Unit 
Pull and hold the open/close lever, and open the unit 
smoothly until the upper unit stops. 
■Closing the Upper Unit 
Smoothly close the upper unit (1). Further, press both ends 
of the upper unit to verify that it is securely closed. (2)
Hint
If the upper unit is open, an error is displayed. 
Cleaning the Scanning Glass, Roller, and 
Pad If there are streaks in the scanned images, or the scanned 
documents are dirty, it is possible that the scanning glass or 
rollers are dirty. Periodically clean the parts. 
IMPORTANT
Scratches on the scanning glass may cause spots or streaks on 
scanned images, as well as feeding errors. If you find a scratch on 
the scanning glass, contact your local authorized Canon dealer or 
service representative to have the glass replaced.1.
Turn the power switch off, and disconnect the power 
plug from the power outlet.
2.
Close the document eject tray extension if it is open.
3.
Open the upper unit smoothly. (See “Opening the 
Upper Unit” on p. 5-3)
Sensors
Open/close lever 
(1)
(2) 
						

							5-4
Chapter 5   Maintenance
4.
Wipe any dust off the scanning glass with a cleaning 
cloth or a clean, dry cloth.
Make sure that you clean both scanning glasses, the one on 
the upper unit and the one on the main unit.
CAUTION
Never spray mild detergent or water directly on the scanning 
glasses. The spray could penetrate below the glass, and 
contaminate the internal light source and lenses.
5.
Wipe the rollers using a moistened and firmly wrung-
out cloth while rotating the rollers.
The rollers are located at the positions indicated in the 
figure below.
6.
Remove the pickup roller, feed roller, retard roller, 
and retard roller cover. (See “Removing and 
Reinstalling the Rollers” on p. 5-9.)
IMPORTANT
Remove the pickup roller, feed roller, and retard roller before 
wiping away the dirt. The pad is mounted to the retard roller 
cover. Wipe away the dirt from the pad once the retard roller 
cover has been removed from the device. 
7.
Wipe the rollers that you removed using a moistened 
and firmly wrung-out cloth.
8.
Wipe away the dirt from the pad mounted to the 
retard roller cover while removed using a cloth that 
has been dipped in water and thoroughly wrung. 
Scanning 
GlassTransport 
RollerPickup Roller
Feed Roller
Platen 
Roller
Retard Roller 
						

							5-5
Chapter 5   Maintenance
IMPORTANT
When wiping the pad, do not apply excessive force. Doing so 
may damage the pad. 
9.
Replace the rollers that you removed. (See 
“Removing and Reinstalling the Rollers” on p. 5-9.)
10.
Smoothly close the upper unit. (See “Closing the 
Upper Unit” on p. 5-3.)
IMPORTANT
If paper jams or double feeds still occur frequently even after 
cleaning the rollers, roller replacement may be necessary.  
Contact your service representatives or Canon dealers.
Adjusting the Compression If the roller mounted inside the scanner is worn, the scan 
images may become slightly elongated vertically. In this case, 
the image elongation can be suppressed by adjusting the 
compression. 1.
Start Windows, and login as a user with administrator 
privileges. 
2.
Click the Start button, and then select [All 
programs], [Canon DR-XXXX], and [Canon 
imageFORMULA Utility]. XXXX depends on the 
model in use. 
Hint
In Windows 8, the Canon imageFORMULA utility is saved to the 
following location.The imageFORMULA utility will start. 
3.
Click [CANON DR-XXXX USB], and then click 
Properties. XXXX depends on the model in use. 
The scanner properties will be displayed.  
						

							5-6
Chapter 5   Maintenance
4.
Change the [Reduction ratio adjustment] values. 
The adjustment value can be set in the range -3.0% to 
+3.0%. 
5.
Click [OK] to close the scanner properties. 
Auto Power OFF Function An auto power OFF function is built into the device. When the 
auto power OFF function is ON, the power supply 
automatically turns OFF after four hours have elapsed without 
a scan or other operation with the scanner.
The auto power OFF function can be set using user mode. 
(See “User Mode” on p. 4-4.)Power OutletIf you leave the power plug connected to the power outlet for 
a long period of time, dust may accumulate at the power 
outlet, and cause a fire or electrical shock. Clean the power 
plug and power outlet regularly. 
						

							5-7
Chapter 5   Maintenance
2.
Replacing the Transport Rollers
As the rollers start to wear out, feeding quality declines, and document feed errors, such as paper jams, become more likely.
If document feed errors continue to occur after cleaning the rollers, purchase the Roller Replacement Kit and replace the transport 
rollers (pickup, feed, and retard rollers).Roller Replacement CycleThe feeding rollers are consumables that must be replaced 
after feeding about every 450,000 pages.
When the rollers have fed more than 450,000 pages, a roller 
replacement message appears on the display panel whenever 
the scanner is turned ON. When the scanner is configured to 
reboot with the computer, a roller replacement message also 
appears on the computer screen.
IMPORTANT
• When the roller replacement message appears, purchase the 
Roller Replacement Kit and replace the rollers by following the 
relevant steps in the following sections.
–(See “Removing and Reinstalling the Pickup Roller” on 
p. 5-10.)
–(See “Removing and Reinstalling the Feed Roller” on p. 5-11.)
–(See “Removing and Reinstalling the Retard Roller” on 
p. 5-12.)
• When the rollers start to wear out, problems such as paper jams 
and document misfeeds may occur more frequently. If this 
happens, replace the rollers, regardless of the page count of the 
roller usage counter.
• Messages on the display panel can be cleared by pressing the 
Count Clear key. However, the messages will continue to be 
displayed each time the scanner is turned ON until the roller 
counter is reset.
• Make sure to reset the roller counter when replacing the rollers. 
(See “Checking and Resetting the Page Counter” on p. 5-7.)
■Roller Replacement Kit
The Roller Replacement Kit consists of replacement 
pickup, feed, and retard rollers. For details, contact your 
local authorized Canon dealer or service representative.
Product Name: Roller Replacement Kit
Product Code: 8262B001
Checking and Resetting the Page CounterThe roller usage counter can be checked and reset using the 
Roller Counter in the User Mode setting.
IMPORTANT
• This counter shows the number of pages transported by the 
currently installed feed rollers. Make sure to reset the counter 
when you replace the rollers.
• The Total Counter shows the total number of pages fed over the 
life of the scanner, and cannot be reset.
Pickup Roller
Feed Roller
Retard Roller 
						

							5-8
Chapter 5   Maintenance
1.
Press the Menu key on the control panel to activate 
the User Mode.
2.
Press the [ ] key twice to display [Roller Counter].
3.
Check the number of pages fed by the rollers, and 
press [Enter].The counter reset mode is activated.
4.
Press the [ ] key to select [RESET], and press 
[Enter].
The counter is reset to zero.
5.
Press the [Stop] key to exit the User Mode.
■Verification and Reset Using the 
imageFORMULA Utility 1.
Start Windows, and login as a user with administrator 
privileges. 
2.
Click the Start button, and then select [All 
programs], [Canon DR-XXXX], and [Canon 
imageFORMULA Utility]. (XXXX depends on the 
model in use.) 
Hint
In Windows 8, the Canon imageFORMULA utility is saved to the 
following location.
Menu KeyEnter Key 
						

							5-9
Chapter 5   Maintenance
The imageFORMULA utility will start. 
3.
Click [Canon DR-XXXX USB], and then click 
Properties. (XXXX depends on the model in use.) 
The scanner properties will be displayed. 
4.
Click [Reset].
The counter value of the Roller in use will be reset. 
5.
Click [OK] to close the scanner properties. 
Removing and Reinstalling the RollersFollow the procedure shown below to remove and reinstall 
the rollers when you need to clean or replace the Pickup, 
Feed, or Retard Rollers.
CAUTION
• Turn OFF the power switch, and disconnect the power plug from 
the power outlet when you remove or reinstall the rollers. Leaving 
the power turned ON may result in an electric shock.
• Do not place excessive force on the rollers when removing or 
reinstalling the rollers. Deformation of the rollers may cause feed 
errors.
Pickup Roller
Feed Roller
Retard Roller