Canon scanner imageFORMULA DRC225W User Manual

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4Click the [Maintenance] tab and then clear the [Turn off automatically 
after 4 hours] check box.
5Click [OK] to close the scanner properties. 
						

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Chapter 11 Uninstalling the Software
###HOME > Chapter 11 Uninstalling the Software###
If the scan driver or CaptureOnTouch is not operating normally, follow the 
procedure below to uninstall them. Then, re-install the software from the 
Setup disc. -> Software Installation on p.17
Uninstallation .................................................................................... 102
Uninstallation
###HOME > Chapter 11 Uninstalling the Software > Uninstallation###
1From the Windows task bar, click the [Start] button, and then [Control 
Panel].
2Click [Uninstall a program] ([Add or Remove Programs] for Windows 
XP).
The [Uninstall or change a program] dialog box appears.
3From the Programs list, select the software you want to remove and 
then click [Uninstall].
The delete confirmation screen appears.
4Click [Yes].
Uninstallation of the software is now complete.
No uninstaller is provided for OS X drivers. To uninstall, use Finder to 
delete the following files.
/Library/Image Capture/TWAIN Data Sources/DR-C225.ds
/Applications/CaptureOnTouch DR-C225.app
Log on to Windows as an Administrator. 
						

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Chapter 12 Troubleshooting
###HOME > Chapter 12 Troubleshooting###
Clearing a Paper Jam ....................................................................... 103
Common Problems and Solutions .................................................. 106
Software Troubleshooting................................................................ 108
Useful tips ......................................................................................... 108
Clearing a Paper Jam
###HOME > Chapter 12 Troubleshooting > Clearing a Paper Jam###
When paper jams occur during scanning, use the following 
procedure to clear them.
Be careful when removing jammed paper. It is possible to cut your 
hand on the edge of a sheet of paper.
1Remove any documents remaining in the feed tray. 
						

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2When the jammed document is on the document ejecting side, open 
the document eject tray.
3Remove the jammed document.
4Return the document eject tray to its original position. Make sure that 
it is completely closed by pushing until you hear a click.
5Press the OPEN button and pull open the front unit toward you. 
						

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6Remove the jammed document.7Close the front unit by gently pushing it up on both sides until it clicks 
into place. Make sure that the front unit is completely closed by 
pushing until you hear a click.
After removing the jammed paper, check to see if the last page was scanned 
correctly, and then continue scanning.
Make sure to pull the document out carefully, without applying too much 
force. If the jammed paper tears while you are pulling it out, make sure to 
remove any remaining pieces from inside the scanner.
When a paper jam or other problem occurs while [Rapid recovery 
system] is enabled in the scanner driver, the image of the last 
document that was scanned properly is saved before scanning is 
stopped. Therefore, you can quickly resume scanning after 
resolving the cause of the interruption. As the image of the 
document that was being fed at the time of the interruption may not 
be saved in such cases, be sure to verify the last scanned image 
before resuming the operation. 
						

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Common Problems and Solutions
###HOME > Chapter 12 Troubleshooting > Common Problems and 
Solutions###
This section provides recommended solutions to common problems.
If you have a problem that is not solved by the following, contact your local 
authorized Canon dealer.
Q1 The scanner will not turn on.
A1 Confirm that the AC adapter is plugged firmly into a power outlet.
Q2 The scanner is not recognized.
A2 1 Confirm that the scanner is properly connected to the 
computer with a USB cable.
2 Confirm that the scanner is turned on. See the previous 
Problem 1 if the scanner does not turn on.
3 The computer’s USB interface may not support the scanner. 
The scanner cannot be guaranteed to work with all USB 
interfaces.
4 Confirm that the supplied USB cable is used to connect the 
scanner to the computer. The scanner cannot be guaranteed 
to work with all available USB cables.
5 If the scanner is connected to the computer via a USB hub, 
try removing the hub and connecting directly to the 
computer.
6 On the DR-C225W, make sure that the Wireless switch on 
the back of the scanner is turned off.
Q3 Documents feed askew (scanned images are slanted).
A3 1 Align the document guides to fit the documents as closely as 
possible, and load the documents so that they feed straightly.
2 Enable [Automatically straightens skewed] (or [Deskew]) in 
the scanner driver settings.
3 If many pages have been scanned since roller cleaning, 
clean the rollers. If documents still feed askew, roller 
replacement or other maintenance may be needed. See 
Chapter 9 Regular Maintenance on p.87 for roller 
replacement procedures.
Q4 If white lines or streaks appear in scanned images.
A4 Clean both sides of the scanner glass, and the rollers. If a sticky 
substance such as glue or correction fluid is found, carefully wipe 
with just enough pressure to clean the area where the lines 
appear. If the problem cannot be solved by cleaning, the internal 
glass may be scratched. Contact your local authorized Canon 
dealer.
Q5 Pages are missing.
A5 Then the scanner driver’s [Scanning Side] setting is [Skip blank 
page], documents with very little black may be unintentionally 
skipped. Decrease the [Set the likelihood of skipping blank page] 
value (see When you want to delete the images of the blank 
pages in two-sided documents on p.71), or select another scan 
mode setting such as [Simplex] or [Duplex]. If pages are skipped 
due to the document double feeding, see Problem 7 Documents 
jam (or double-feed).
Q6 Documents jam (or double-feed).
A6 1 If the roller has been installed correctly, clean it if necessary.
2 Proper scanning may not be possible when document pages 
stick together due to static electricity. Fan the documents 
before you load them.
3 Set the feed selection lever to the non separation position, 
and manually feed the scanner one page at a time. 
						

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Q7 Multiple pages of scanned images cannot be saved to a 
single file.
A7 Depending on the file format, multiple scanned image pages 
cannot be saved as a single file with CaptureOnTouch Lite and 
CaptureOnTouch.
 BMP, PNG, JPEG: Always save one page per file.
 PPTX: Always saved multiple pages per file.
 TIFF, PDF: You can save multiple pages to a single file by 
clicking and selecting in the displayed dialog box.
For the setting method, see About file formats on p.55.
Q8 All of the placed documents have been scanned, but the 
scanned image does not appear on the application.
A8 When [Panel-Feeding] or [Automatic Feeding] is selected as the 
feeding method on the scanner driver’s setting screen, a 
scanning operation will not continue after all of the documents 
are fed, as the scanner awaits additional documents to be fed. 
You can finish the operation and send the scanned images to the 
application by clicking the [STOP] button on the Scan Panel.
Q9 Memory becomes insufficient and scanning stops.
A9 If you configure scanning conditions that use a large amount of 
the computers memory, scanning may stop because of 
insufficient memory. Although this depends on the computers 
memory size, the possibility of insufficient memory increases if 
any of the following scanning conditions overlap.
 [Color Mode] is set to [24-bit Color]
 A large page size (e.g. Legal) is specified as the [Page Size]. 
Alternatively, the page size is set to [Scanners Maximum].
 A high resolution (600dpi etc.) is specified for [Dots per inch].
If an error message appears due to insufficient memory while 
scanning is in progress, exit the application, change the scanning 
conditions (e.g. reduce the resolution or page size) and then try 
scanning again. In addition, the amount of memory used can be 
contained by turning off [Moire Reduction] and [Please change 
prevent bleed through and remove] if they are set to on.Q10 Scanned images are upside down.
A10 Confirm the scanner driver settings.
In Windows, confirm that the [Upside-down feeding] check box in 
the [Feeding] tab is cleared.
In OS X, confirm that the [Upside-down feeding] check box in the 
[More] dialog box is cleared. 
						

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Software Troubleshooting
###HOME > Chapter 12 Troubleshooting > Software Troubleshooting###
This section describes troubleshooting problems and solutions for 
operating the supplied software (CaptureOnTouch).
If scanning is too slow
1
Close other running programs, if any.
2Scanning can be slowed down by memory shortage caused by 
memory-resident applications such as anti-virus programs. Close 
such memory-resident programs if necessary to free up memory 
space.
3When insufficient hard disk space is available, the scanner may be 
unable to create the necessary temporary files for scanned data. 
Delete unneeded data on the hard disk to free up more space.
4Scanning is slow if the computers USB port is not Hi-Speed USB 2.0 
compliant.
5If using a common USB cable that is not Hi-Speed USB 2.0 compliant, 
replace the cable with the supplied compliant cable.
6When the scanner is connected to the computer via a USB hub that is 
not Hi-Speed USB 2.0 compliant, remove the hub and connect the 
scanner directly to the computer.
If scanned image files cannot be opened in an application
1
Scanned images saved as multi-page TIFF files can be opened only 
by programs that support this file format.
2Images saved as compressed TIFF files (single- as well as multi-
page) can only be opened by programs that support the compressed 
format. This can occur with programs that are not compatible with 
CaptureOnTouch. In this case, select None as the image file 
compression format before scanning.
Useful tips
###HOME > Chapter 12 Troubleshooting > Useful tips###
Here are some useful tips for scanning documents.
Where are scanned images saved? Can the save destination 
be changed?
Images are saved to the following locations, according to program 
settings. All destination locations can be changed to other folders.
zCaptureOnTouch
Both Standard Scanning and Scanning Shotcut save the output to the 
destination set in the [Select output] panel.
How are the scan settings configured?
zCaptureOnTouch
By clicking the Edit button ([ ]) in the [Select document] panel, you 
can edit the scan settings when the [Select document edit screen] 
opens.
How do I save multiple pages in one file, or save one file per 
page?
When scanned images are saved in BMP, PNG or JPEG format, each 
image is always saved in a separate file.
When scanned images are saved in PDF or TIFF format, you can specify 
multi- or single-page files. See also Q7 in Common Problems and 
Solutions on p.106
Can I copy or back up scanner setting configurations?
zCaptureOnTouch
The setting configurations can be backed up and restored using 
[Back Up/Restore] on the [Basic settings] tab on the [Environmental 
settings] dialog box. 
						

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What rules apply to scanned image file names?
zCaptureOnTouch
For both Standard Scanning and Scanning Shotcut, the file names of 
scanned images are set based on the settings in the [Destination] 
panel. This screen opens when you click the Edit button ([ ]) in the 
[Select document] panel.
Click the [Detail Settings] button on this screen. You can set the file 
names of scanned images by setting all or some of the three items 
shown below.
A sample file name is displayed as the [File name] in the [File name 
settings] dialog box.
How do I scan half-folded documents (folio scanning)?
Set the feed method to non separation feeding, and set the folded 
document in the scanner with the fold at the right (If [Upside-down feeding] 
is enabled in the scanner driver settings, set the document with the fold at 
the left.). Specify half-size document (the size after folding) and select 
[Folio] for the [Scanning Side] in the scanner settings, then scan. For 
details, Placing Folded Documents on p.32.
How can I skip blank pages, and scan only non-blank pages?
Specify [Skip Blank Page] on the scanner driver setting screen, then scan.
How do I scan cards?
Set the eject method to straight path, and set the card in the landscape 
orientation into the scanner.  Specify the same size as the card (or [Match 
original size] (Windows) or [Detect automatically](OS X)), then scan. For 
details, see Placing Cards on p.31
How do I load and scan documents with mixed sizes?
Set [Page Size] to [Match original size] (Windows) (or [Detect 
automatically](OS X)) on the scanner driver settings screen, then scan. 
For details, see To scan unregistered size documents on p.69
Whats the best way to scan business cards or photos?
Set [Page Size] to [Match original size] (Windows) (or [Detect 
automatically](OS X)) on the scanner driver settings screen, then scan. 
Alternatively, register the size of the cards or photos to be scanned. For 
details, see To scan unregistered size documents on p.69
How do I print scanned data?
zCaptureOnTouch
 For both Standard Scanning and Scanning Shotcut, select 
[Print] in the [Destination] panel.
 To use this function, you need to install a plug-in.
 The plug-in can be installed by selecting its checkbox when 
installing CaptureOnTouch.
How do I save scanned data in a shared folder?
zCaptureOnTouch
 In CaptureOnTouch, destinations other than [Save to folder] are 
provided as a plug-in.
 By installing the plug-in, the scanned image can be printed, 
attached in an e-mail, or shared using various cloud services.
 The plug-in can be installed by selecting its checkbox when 
installing CaptureOnTouch.
 The available output destinations vary depending on the 
installed plug-in.
How can I attach scanned data to an e-mail (or send it as e-
mail)?
zCaptureOnTouch
 For both Standard Scanning and Scanning Shotcut, select 
[Attach to E-mail] in the [Destination] panel.
 To use this function, you need to install a plug-in.
 The plug-in can be installed by selecting its checkbox when 
installing CaptureOnTouch.
Setting Description
Start file name with character 
string Any specified text string to be included in the file 
name.
Add date and time Appends the date and time to file names. Select 
the date format from the list box. YYYY = year, 
MM = month, and DD = day of month. The time is 
appended after the date.
Add counter to file names Append serial numbers in the order of scanned 
image saving. Specify the number of digits and 
starting number. 
						

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How do I use the automatic document color detection 
function?
The scanner driver for this scanner includes a function that automatically 
detects the color mode from the contents of a document.
The color modes that can be detected automatically by this function 
depend on the application and scanner driver settings you are using as 
follows.
Condition Modes that can be detected
When [Color mode] is set to [Detect 
automatically] in the CaptureOnTouch 
scanner settings[Color or Gray]
When [Full Automatic Mode] is selected 
in the scanner driver
When [Color mode] is set to [Detect 
automatically] in CapturePerfect or in 
the scanner driver, and advanced 
settings for auto-detection are set One of the following can be selected:
 [Color or Gray]
 [Color or Binary]
 [Color, Gray or Binary]