Canon printer PIXMA MX7600 User Manual

							147 Troubleshooting
The Machine Stops Printing before Completion and 
Ejects Partially Printed or Blank Paper
CauseAction
Too much time is required to process 
print data, so printing is terminated.If too much time is required to process copy, fax, or computer print data, the 
machine may terminate printing and eject blank paper. Check the following and 
try printing again.
zCheck to see if multiple computers are using the machine at the same time, 
over a network, for operations such as accessing a memory card.
zWhen printing from a computer, check to see if the computer is running 
multiple applications. If so, quit any unnecessary applications and try printing 
again.
zWhen copying or printing from a computer, set the print quality to Standard 
or High and try printing again. 
NotezIf the problem is not resolved, follow the procedure below to change the 
indicated setting and try printing again.
(1)Open the printer properties dialog box.
Refer to “Opening the Printer Properties Dialog Box (Windows)” of the User’s 
Guide on-screen manual.
(2)Click Print Options in the Page Setup sheet.
The Print Options dialog box is displayed.
(3)Select Maximum for Unit of Print Data Processing and click OK.
zIf the problem is still not resolved, follow the procedure below to change the 
indicated setting and try printing again.
(1)Log into a user account with administrator privilege.
(2)Click Control Panel, then Printer under Hardware and Sound.
In Windows XP, click Control Panel, Printers and Other Hardware, then 
Printers and Faxes.
In Windows 2000, click Control Panel then Printers.
(3)Right-click the Canon XXX Printer icon, then select Properties.
(4)Click the Advanced tab, select Start printing after last page is spooled, 
disable (uncheck) Enable advanced printing features, and click OK.
When the setting above is applied, the following options in the Main and 
Page Setup sheets of the printer driver preferences cannot be applied.
zMain: Preview before printing
zPage Setup:
–Page Layout Printing, Booklet Printing, or Poster Printing for Page 
Layout
–Specify Margin
–Print from Last Page for Copies
–Stamp/Background
–Reduce spool date size in the Print Options dialog box 
						

							148Troubleshooting
Machine Moves But Ink Is Not Ejected
Paper Does Not Feed Properly
CauseAction
Print Head nozzles are clogged. See “When Printing Becomes Faint or Colors Are Incorrect” on page 113 and 
perform any necessary maintenance operation.
Ink tank is empty. See “An Error Message Is Displayed on the LCD” on page 133 to identify the ink  error, and then take the appropriate action depending on the error condition.
CauseAction
Printing on inappropriate type of paper. Check to see if the paper you are printing on is not too thick or curled.
See “Paper Handling” on page 21 to make sure that the paper you are using is 
suitable.
If the paper is curled, see “Paper is curled.” on page 144 to correct paper curl.
Paper Feed Roller is dirty. Clean the Paper Feed Roller. Cleaning the Paper Feed Roller will wear the  roller, so perform this procedure only when necessary.
For details on cleaning, see “Cleaning the Paper Feed Roller (Roller Cleaning)” 
on page 125.
Paper not loaded properly. Make sure of the following when you load paper in the machine. zWhen loading two or more sheets of paper, align the edges of the sheets 
before loading.
z Always load the paper in portrait orientation, either in the Rear Tray or 
Cassette, regardless of the printing orientation.
z When loading paper in the Rear Tray, load the paper with the print side facing 
UP. Align the right edge of the paper stack against the Cover Guide and slide 
the Paper Guide so that it just touches the left edge of the stack.
z When loading paper in the Cassette, load the paper with the print side facing 
DOWN. Align the right edge of the paper stack against the right edge of the 
Cassette and slide the Paper Guides against the left and bottom edges of the 
stack.
z When loading paper, make sure that the paper is not set over the Load Limit 
Mark.
For details on loading paper, see “Loading Paper” on page 25.
Too much paper loaded. Make sure that the paper stack does not exceed the paper load limit. However,  proper feeding of paper may not be possible at this maximum capacity 
depending on the type of paper or environmental conditions (either very high or 
low temperature and humidity).
In such cases, reduce the sheets of paper you load at a time to around half of 
the paper load limit.
For details on loading paper, see “Loading Paper” on page 25.
Foreign object in the Rear Tray or 
Cassette. Make sure that there are no foreign objects in the Rear Tray or Cassette.
Envelopes not prepared or loaded 
properly. When printing on envelopes, load them in the machine in portrait orientation. If 
the envelopes are placed in landscape orientation, they will not feed properly.
For details on loading envelopes, see “Loading Envelopes” on page 29. 
						

							149
Troubleshooting
Paper Jams
Important
When you turn off the machine to remove the jammed paper, make sure of the following.
z When you are printing from the computer, cancel the print job before turning off the machine. Refer to 
“Printing from Your Computer” in the  User’s Guide on-screen manual. 
z While the machine is receiving a fax (in memory), you cannot turn off the machine. Turn it off after 
receiving the fax. Do not unplug the power cord while the machine is receiving a fax. If you unplug the 
power cord, all the documents stored in memory are deleted.
CauseAction
Paper jammed in the Paper Output Slot 
or the Rear Tray. Remove the paper following the procedure below.
(1)
Slowly pull the paper out, either from the Rear Tray or from the Paper Output 
Slot, whichever is easier.
z If the paper tears and a piece remains inside the machine, turn the machine 
off, open the Scanning Unit (Printer Cover), and remove the paper.
* Be careful not to touch the components inside the machine.
After removing all paper, close the Scanning Unit (Printer Cover), and turn 
the machine on.
z If you cannot pull the paper out, turn the machine off and turn it back on. The 
paper may be ejected automatically.
(2) Reload the paper in the machine, and press the  OK button on the machine.
If you turned off the machine in step (1), all print jobs in queue are canceled. 
Reprint if necessary.
Notez For details on how to load paper, see “Loading Printing Paper” on page 20.
z When reloading the paper in the machine, see “Paper Does Not Feed 
Properly” on page 148 to confirm that you are using the correct paper and 
are loading it into the machine correctly.
z A5-sized paper are suited to print documents consisting mainly of text. We do 
not recommend using such paper to print documents with photos or graphics, 
since the printout may curl and cause paper exit jams.
If you cannot remove the paper or the paper tears inside the machine, or if the 
paper jam error continues after removing the paper, contact your Canon service 
representative. 
						

							150Troubleshooting
Landscape credit card-sized paper 
jammed inside the machine.Do not load credit card-sized paper in the landscape orientation.
Remove the paper following the procedure below.
(1)Load a single sheet of the same paper in the Rear Tray in portrait orientation.
Do not load it in the landscape orientation.
(2)Turn off the machine.
(3)Turn on the machine.
The paper is fed and then pushes out the jammed paper as it ejects.
All print jobs in queue are canceled. Reprint if necessary.
If you cannot remove the jammed paper or the paper jam error continues after 
removing the paper, contact your Canon service representative.
Paper jammed inside the machine at 
the transport unit.Remove the paper following the procedure below.
(1)Open the Rear Cover.
(2)If you can see the jammed paper, slowly pull the paper out.
CautionWhen opening the Rear Cover, do not touch the transport roller or other 
components inside the machine.
(A) Do not touch the orange roller (transport roller).
(3)If you were not able to remove the paper out in step (2), keep the Rear Cover 
open and remove the Cassette.
CauseAction
(A) 
						

							151
Troubleshooting
(4) Slowly pull the jammed paper out.
NoteIf you cannot pull the paper out, close the Rear Cover, turn the machine off, then 
turn it back on. The paper may be ejected automatically.
(5)Close the Rear Cover.
(6) If any paper is sticking out of the Cassette, align the edges of the paper to 
reload it in the Cassette.
(7) Insert the Cassette into the machine, and press the  OK button on the 
machine.
If you turned off the machine in step (4), all print jobs in queue are canceled. 
Reprint if necessary.
NoteWhen reloading the paper in the machine, see “Paper Does Not Feed Properly” 
on page 148 to confirm that you are using the correct paper and are loading it 
into the machine correctly. 
If you cannot remove the paper or the paper tears inside the machine, or if the 
paper jam error continues after removing the paper, contact your Canon service 
representative.
CauseAction 
						

							152Troubleshooting
Paper jammed inside the machine at 
the Duplexing Transport Unit. Remove the paper following the procedure below.
(1)
Remove the Cassette.
If the paper is loaded in the Rear Tray, remove the paper from the Rear Tray 
and close the Rear Tray Cover.
(2) Turn off the machine and open the Rear Cover.
(3) Stand the machine with the left side down.
CautionWhen standing the machine, make sure that the Scanning Unit (Printer Cover) 
is closed securely and the machine does not fall over.
(4)Slowly pull the jammed paper out while pulling the green cover toward you.
CautionSet the machine back to its original position immediately after removing the 
jammed paper.
(5)Close the Rear Cover.
(6) Insert the Cassette into the machine, and turn on the machine.
Reload paper in the Rear Tray, if necessary.
All print jobs in queue are canceled. Reprint if necessary.
NoteWhen reloading the paper into the machine, see “Paper Does Not Feed 
Properly” on page 148 to confirm that you are using the correct paper and are 
loading it into the machine correctly.
If you cannot remove a sheet of paper or a teared piece of paper inside the 
machine, or if the paper jam error continues after removing the paper, contact 
your Canon service representative.
CauseAction 
						

							153 Troubleshooting
Document Jams in the ADF
Important
When you turn off the machine to remove the jammed document, make sure of the following.
zWhile the machine is receiving a fax (in memory), you cannot turn off the machine. Turn it off after 
receiving the fax. Do not unplug the power cord while the machine is receiving a fax. If you unplug the 
power cord, all the documents stored in memory are deleted.
CauseAction
The document remains in the ADF 
because the Stop/Reset button is 
pressed when the machine is scanning 
the document. If you press the Stop/Reset button during scanning, “Document in ADF. Press 
OK to discharge document.” appears on the LCD. Press the OK button so that 
the remaining document is automatically fed out. 
						

							154Troubleshooting
Document jams in the ADF (Document 
Tray). Remove the document following the procedure below.
(1)
If printing is in progress, press the  Stop/Reset button.
(2) Turn off the machine.
(3) If a multi-page document is loaded, remove any pages other than the 
jammed page from the ADF, then open the Document Feeder Cover.
(4) Raise the Paper Release Lever (A), then remove the jammed page from 
under the roller to the Document Feeder Cover side.
(5) Pull out the jammed document from the ADF.
If the document cannot be pulled out with ease, follow the procedure in 
“Document jams in the ADF (inner side).” on page 155.
(6) Press down the Paper Release Lever (A), close the Document Feeder 
Cover, then turn on the machine.
When rescanning the document after clearing the error, rescan it from the 
first page.
If you cannot remove the document or the document tears inside the machine, 
or if the document jam error continues after removing the document, contact 
your Canon service representative.
NoteThe document may not feed properly depending on the media type, or your 
environment, such as when the temperature and humidity are either too high or 
too low.
In this case, reduce the number of document pages to approximately half of the 
loading capacity. See “Original Document Requirements” on page 16.
If the document still jams, use the Platen Glass instead.
CauseAction
(A) 
						

							155 Troubleshooting
Document jams in the ADF (inner side). Remove the document following the procedure below.
(1)If printing is in progress, press the Stop/Reset button.
(2)Turn off the machine.
(3)If a multi-page document is loaded, remove any pages other than the 
jammed page from the ADF.
(4)Open the Document Output Slot.
(5)Open the Document Cover.
(6)Insert your hand into the Document Output Slot, then while pushing up the 
part above the paper feed rollers with your fingers, pull out the document 
from the inner side of the Document Cover.
CauseAction 
						

							156Troubleshooting
The Machine Makes the Operation Noise Even When 
the Machine Is Not in Use
(7)Close the Document Cover.
(8)Close the Document Output Slot, then turn on the machine.
zWhen rescanning the document after clearing the error, rescan it from the 
first page.
If you cannot remove the document or the document tears inside the machine, 
or if the document jam error continues after removing the document, contact 
your Canon service representative.
Document Jams in the ADF (Document 
Output Slot).If the document is jammed in the Document Output Slot, open the Document 
Output Slot as shown in the figure below and pull out the document.
zWhen rescanning the document after clearing the error, rescan it from the 
first page.
If you cannot remove the document or the document tears inside the machine, 
or if the document jam error continues after removing the document, contact 
your Canon service representative.
CauseAction
Automatic ink quality maintenance 
operation is in progress.The machine automatically stirs ink to maintain ink quality (while no other 
operation is in progress, the “Performing ink quality maintenance.” message 
is displayed). When this operation is in progress, the machine vibrates and 
makes noise. This does not indicate a malfunction, however, so please wait until 
the operation is completed.
If this vibration and noise is bothersome, such as when using the machine late 
at night, automatic ink quality maintenance can be disabled. For details, refer to 
“Device Settings” of the User’s Guide on-screen manual.
ImportantEnabling ink quality maintenance is recommended. If this function has been 
disabled, follow the procedure below. Failure to perform ink quality maintenance 
on a regular basis may affect print quality.
(1)Press the Menu button.
(2)Use the [ or ] button to select Maintenance/settings, then press the OK 
button.
(3)Use the [ or ] button to select Maintenance, then press the OK button.
(4)Use the { or } button to select Ink quality maintenance, then press the 
OK button.
(5)Use the { or } button to select Ye s, then press the OK button.
The machine will vibrate for about 10 seconds, and up to 2 minutes, while the 
machine stirs the inks. Do not open the Scanning Unit (Printer Cover) while 
the machine is operating.
CauseAction