Canon printer PIXMA MG3020 User Manual
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InkjetPrinter/Scanner/FaxExtendedSurveyProgramScreenIs Displayed(Windows) IftheInkjetPrinter/Scanner/FaxExtendedSurveyProgramisinstalled,ascreenappearsaskingfor permissiontosendtheprinterandapplicationusageinformationeverymonthforabouttenyears. Readtheinformationonthescreenandfollowtheinstructionsbelow.
2.SelectApplications fromGomenuofFinder,double-clickthe CanonUtilitiesfolderandInkjet ExtendedSurveyProgram folder.3. MoveCanonInkjetPrinter/Scanner/FaxExtendedSurveyProgram.app toTrash . 4. Restartcomputer. Empty Trashandrestartyourcomputer.
ListofSupportCodeforErrorSupportcodeappearsonyourcomputerscreenwhenerrorsoccur. Asupportcodeisanerrornumber,andappearsalongwithanerrormessage. Whenanerroroccurs,checkthesupportcodedisplayedonthecomputerscreenandtaketheappropriate actioninresponse. SupportCodeAppearsonComputerScreen
ListofSupportCodeforError(PaperJams)Ifpaperjams,removeitfollowingtheappropriateprocedureasshownbelow.
1300Cause Paperisjammedinpaperoutputslotorinreartray. WhattoDo Removethejammedpaperfollowingtheprocedurebelow.1. Slowlypulloutpaper,eitherfrompaperoutputslotorfromreartray,whicheveriseasier. Holdthepaperwithbothhands,andpullitoutslowlysoasnottotearit. Note
PaperIsJammedinsidePrinterIfthejammedpapertearsandyoucannotremovethepapereitherfromthepaperoutputslotorfromthe reartray,orifthejammedpaperremainsinsidetheprinter,removethepaperfollowingtheinstructions below. Note
4. Holdjammedpaperfirmlyinbothhands. Ifthepaperisrolledup,pulloutit. 5. Slowlypulloutpaper,soasnottotearit. 6. Makesurealljammedpaperisremoved.Ifthepapertearswhenyoupulloutit,abitofpapermayremainintheprinter.Checkthefollowingand removeanyremainingpaper.