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Canon printer PIXMA MG3020 User Manual

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    							ScanningProblems(Windows)
ScanningProblems
IJScanUtilityErrorMessages
ScanGear(ScannerDriver)ErrorMessages
301
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    							ScanningProblems
ScannerDoesNotWork
ScanGear(ScannerDriver)DoesNotStart
302
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    							ScannerDoesNotWork
Check1Makesurethatyourscannerorprinteristurnedon.
Check2ConnecttheUSBcabletoadifferentUSBportonthecomputer.
Check3IftheUSBcableisconnectedtoaUSBhub,removeitfromtheUSBhuband
connectittoaUSBportonthecomputer.
Check4 Withnetworkconnection,checktheconnectionstatusandreconnectas
needed.
Check5 Restartthecomputer.
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    							ScanGear(ScannerDriver)DoesNotStart
Check1MakesureMPDriversisinstalled.
Ifnotinstalled,installMPDriversfromtheSetupCD-ROMorourwebsite.
Check2 Selectyourscannerorprinterontheapplication'smenu.
Important
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    							MechanicalProblems
PowerDoesNotComeOn
PowerShutsOffByItself
USBConnectionProblems
CannotCommunicatewithPrinterviaUSB
305
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    							PowerDoesNotComeOn
Check1PressONbutton.
Check2
Makesurepowerplugissecurelyconnectedtoprinter,andthenturnitbackon.
Check3Unplugprinter,leaveitforatleast2minutes,andthenplugitbackinandturnit
onagain.
Ifthisdoesnotsolvetheproblem,contactyournearestCanonservicecentertorequestarepair.
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    							PowerShutsOffByItself
CheckIfprinterissettoturnoffautomaticallyafteracertaintime,disablethissetting.
Ifyouhavesettheprintertoturnoffautomaticallyafteraspecifiedtime,thepowerwillshutoffbyitselfoncethat
timehaselapsed.
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    							USBConnectionProblems
PrintingorScanningIsSlow/Hi-SpeedUSBConnectionDoesNot
Work/ThisdevicecanperformfasterMessageAppears(Windows)
IfyoursystemenvironmentdoesnotsupportHi-SpeedUSB,theprinteroperatesattheslowerspeedof USB1.1.Inthiscase,theprinterworksproperlybutprintingorscanningspeedmayslowdownduetothe
communicationspeed.
Check CheckfollowingtomakesureyoursystemenvironmentsupportsHi-Speed
USBconnection.
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    							CannotCommunicatewithPrinterviaUSB
Check1Makesureprinteristurnedon.
Check2ConnectUSBcableproperly.
Astheillustrationbelow,theUSBportisatthebackoftheprinter.
Check3 Makesure Enablebidirectionalsupport isselectedinPortssheetof
propertiesdialogboxofprinterdriver.(Windows)
HowtoOpenthePrinterDriverSetupWindow
309
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    							InstallationandDownloadProblems
CannotInstallMPDrivers
UpdatingMPDriversinNetworkEnvironment(Windows)
310
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