Canon printer PIXMA i850 Series User Manual

							The POWER Lamp Flashes Orange
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Troubleshooting
The POWER Lamp Flashes Orange
An error has occurred in the printer. The number of ßashes indicates the type of error, as 
outlined below. Check the cause and take the appropriate action.
nTwo ßashes: Out of paper, paper jam or paper feed error
Replace the paper correctly and press the RESUME/CANCEL button.
If paper has jammed in the printer, clear the jam and press the RESUME/CANCEL 
button.
nThree ßashes: Paper jam
If paper has jammed in the printer, clear the jam, replace the paper in the printer 
correctly and press the RESUME/CANCEL button.
áPaper Jams
nFour ßashes: Empty ink tank
One of the ink tanks is empty. Replace it.
áReplacing an Ink Tank 
						

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Troubleshooting
nSix ßashes: No print head installed
Install a print head.
nSeven ßashes: Defective print head
Remove and reinstall the print head.
Also, ensure that the protective tape has been removed. If reinstalling the print head 
does not resolve the problem, replace it with a new one.
nEight ßashes: Waste ink tank almost full
The printer has a built-in waste ink tank for the ink used during print head cleaning. Eight 
ßashes indicates that the waste ink tank is nearly full. Press the RESUME/CANCEL 
button to cancel the error so you can continue printing. Before the waste ink tank 
becomes completely full, contact a Canon service representative to have the waste ink 
tank replaced.
Note
äCanon recommends to call for service as soon as this error occurs. Once 
the waste ink tank becomes completely full, printing will be no longer 
possible. 
						

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Troubleshooting
nPOWER lamp ßashes alternate green and orange: 
An error that requires contacting a Canon service representative may have 
occurred.
Turn the printer off and unplug the printer from the power supply. Plug the printer back in 
and turn the printer back on.
If the problem remains, contact a Canon service representative. 
						

							An Error Message is Displayed on the Screen
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Troubleshooting
An Error Message is Displayed on the Screen
¥ Error Writing/Output to LPT1 or USBxxx 
¥ Application Error or General Protection Fault 
¥Other Error Messages 
¥ Other Error Messages Windows
Windows
Windows
Macintosh 
						

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Troubleshooting
Error Writing/Output to LPT1 or USBxxx 
nEnsure the printer is turned on.
If the POWER lamp is off, turn the printer on.
If the POWER lamp is ßashing green, the printer is initialising. Wait until the POWER 
lamp stops ßashing.
nEnsure that paper is loaded in the feeder.
An output error may occur if you do not correct the Paper Out! condition.
Load some paper and press the RESUME/CANCEL button on the printer.
nEnsure the printer is securely connected to the computer.
Note
äIf you are using a switch box or other devices, remove and reconnect the 
printer directly to the computer and try printing again.
If printing is now successful, there may be a problem with the device.
Also there could be a problem with the cable(s). Replace the cable(s) and 
try printing again.
Windows 
						

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Troubleshooting
nIf spooling is enabled, disable it to send the print data directly to the printer and try 
printing again.
1Open the Printer Properties dialog box from the Start menu.
áOpening the Printer Properties dialog box directly from the Start 
menu
2Click the Advanced tab or Scheduling tab and then click Print directly to 
the printer.
In Windows Me, Windows 98 or Windows 95, click the Details tab, Spool 
Settings and then select Print directly to printer.
nVerify the printer port status.
¥ When using the parallel interface (in Windows XP/Windows Me/Windows 2000/
Windows 98/Windows 95)
Refer to the Windows NT 4.0 manual for information on operating Windows NT 4.0.
1Open the Start menu to right-click My Computer, then select Properties. 
In Windows Me, Windows 98 or Windows 95, right-click My Computer and 
select Properties.
2Click the Hardware tab.
In Windows Me, Windows 98 or Windows 95, click the Device Manager 
tab, then click Device Manager.... 
						

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Troubleshooting
3Double-click Ports (COM/LPT), and then double-click Printer Port 
(LPT1)*.
* The printer port name depends on your system environment.
4On the Hardware tab, check for any indication of a problem with the port 
and if the connected device is available.
5Click the Resources tab, and check the Conßicting device list. An error is 
generated if there are any device conßicts. If necessary, delete any 
conßicting devices. For details on how to delete a device, refer to the 
instruction manual for that device.
¥ When using the USB interface (in Windows XP/Windows Me/Windows 2000/Windows 
98)
1Open the Start menu to right-click My Computer, then select Properties. 
In Windows Me or Windows 98, right-click My Computer and select 
Properties.
2On the Hardware tab, double-click Universal serial bus controller, and 
then double-click USB Printing Support.
If you are using Windows Me or Windows 98, click Device Manager on the 
Device Manager tab, double-click Universal serial bus controllers, and 
then double-click Canon i850. 
						

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Troubleshooting
3On the Hardware tab, check for any indication of a problem with the device.
If an error has occurred, reinstall the printer driver according to the 
instruction of Notes on Handling the USB Interface (for Windows Users) 
in the
 Quick Start Guide.
nEnsure that the printer port setting corresponds to the printer interface 
connection.
Open the Printer Properties dialog box from the Start menu, and click the Por ts tab (or 
Details tab). If LPT1:(ECP Printer Port) is displayed in the Print to the following port 
Þeld, the parallel port is selected. If USBnnn (Canon i850) or USBPRNnn (Canon i850) 
(n represents a number) is displayed, the USB port is selected.
áOpening the Printer Properties dialog box directly from the Start 
menu
If the setting is incorrect, shut down Windows, turn off the printer and either connect the 
printer to the interface selected in the printer driver, or install the correct printer driver 
corresponding to the interface.
nThe printer driver may not be installed correctly. Uninstall the printer driver and 
reinstall it.
áUninstalling Printer Drivers
If the printer is connected to the USB interface, follow the procedure ÒNotes on Handling 
the USB Interface (for Windows Users)Ó in the 
Quick Start Guide. 
						

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Troubleshooting
Application Error or General Protection Fault
nEnsure the application program you are using is intended for your operating 
system.
For example, if you attempt to print with a Windows 3.1 application under Windows XP, 
the application may not function correctly and an error may occur.
Use an application program intended for your operating system.
nIf other applications are running, close them to increase available memory and try 
printing again.
nEnsure that enough memory is allocated to the application.
Refer to the memory requirements of your application.
Windows 
						

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Troubleshooting
nCheck the amount of free space on the hard disk.
You may need to increase the amount of free space by deleting any unnecessary Þles.
nIf the problem only occurs when printing a speciÞc document, try editing the 
document and then printing it.
If this resolves the problem, there may have been a problem in the original document. If 
the same problem occurs with the edited document, contact the manufacturer of your 
application.
nThe printer driver may not be installed correctly.  Uninstall the printer driver and 
reinstall it.
If the printer is connected to the USB interface, follow the procedure ÒNotes on Handling 
the USB Interface (for Windows Users)Ó in the 
Quick Start Guide.
áUninstalling Printer Drivers