Canon printer imageCLASS MF6595CX User Manual

							
Troubleshooting
11-8

MessageDescriptionAction
CLOSE COVER A cover is open. Close the cover shown on the 
lower line of the LCD display.
DATA ERROR The machine may have trouble.Contact Canon Customer Care 
Center.
DOCUMENT TOO LONG The document is longer than 
24 7/8" (630 mm), or is not 
feeding correctly.
Scan the document on the 
platen glass.
Reduce the length of the 
document to within 24 7/8" 
(630 mm), then try again.
–
–
FEEDER PAPER JAM
CHECK THE FEEDER
A document jam may have 
occurred in the ADF.
Remove the jammed 
document.
LOAD PAPER No paper is loaded in the paper 
cassette or multipurpose tray, 
or not inserted correctly.
Insert the paper cassette as far 
as it will go or load paper.
MEM IN USE nn% This message shows the 
percentage of the memory 
currently in use. This message 
is displayed when you set the 
document in the ADF to send 
a fax.
If you need more space, wait 
for the machine to send any 
faxes in memory. Also print, 
send, or delete any documents 
stored in memory. 
						

							
11-9
Troubleshooting

MessageDescriptionAction
MEMORY FULL The machine is full of jobs.–Print, send, or delete any 
documents stored in 
memory.
–
Divide the document stack 
or data into a few parts and 
try again one by one.
–
Send the document with 
low resolution.
–
When this message appears 
during using the ADF, the 
scanning document stops 
halfway In this case, clear the 
paper jam from the ADF.
–
The number of fax jobs that 
can be stored in memory 
reached the maximum.
–The maximum numbers 
of jobs that can be stored 
in memory are as follows 
(Based on the condition that 
the other party sends the 
fax by the MF6590/MF6595/
MF6595cx with ITU-T No.1 
Chart standard mode); 
Up to 70 jobs for sending or 
90 jobs for receiving, or 95 
fax jobs including sending 
and receiving jobs. 
Wait for the machine to 
send any faxes in memory. 
Also print, send, or delete 
any documents stored in 
memory.
–
NO APPROPRIATE SIZE Although  is 
set to  in  in the  menu, appropriate-
sized paper is not set in the 
paper cassette nor on the 
multipurpose tray.
Select the paper size, or set the 
copy ratio. If you press [Start] 
while this message is displayed, 
the paper with the least margin 
is selected automatically and 
printing starts. 
						

							
Troubleshooting
11-10

MessageDescriptionAction
NOT AVAILABLE NOW You pressed the one-touch 
speed dialing key or coded 
speed dialing code that has 
already been registered, 
while you perform group 
dial registration.
–Register the key or number 
that is not used for the 
speed dialing.
–
You pressed the group 
dialing that has already 
been registered, while you 
perform one-touch or coded 
speed dialing registration.
–
You have specified the 
group dialing when the line 
is off the hook.
–Specify the recipient other 
than group dialing.
–
NOT REGISTERED The telephone number you 
attempted to dial using a 
speed dialing function was not 
registered.
Register the telephone number 
before using the speed dialing 
function.
OUTPUT TRAY FULL The paper delivery tray is full of 
paper.
Remove the printouts from the 
paper delivery tray. 
						

							
11-11
Troubleshooting

MessageDescriptionAction
PAPER JAM Paper jams have occurred in 
the machine.
Remove the jammed paper.
The cover must be opened and 
closed to resume the current 
job. If this message disappears 
while printing from a PC, press 
[Start] to bring the printer back 
on-line.
PLATEN GLASS DIRTY
CLEAN PLATEN GLASS
The ADF scanning area on the 
left side of the platen glass may 
be dirty.
Clean the ADF scanning area, 
then press [OK].
PLEASE WAIT This message appears when 
turning on the main power 
switch, or when the machine is 
not ready for printing.
Wait until the message 
disappears.
RECEIVED IN MEMORY The machine received the fax 
in memory because paper 
or toner ran out, paper jams 
occurred, or incorrect size 
paper was loaded.
Load the correct-size paper 
in the paper cassette, replace 
the toner cartridge, or clear 
the paper jams. For more 
information, see the following: 
“Setting Paper Type and Size,” 
on p. 
2-13 “Replacing the 
Toner Cartridge ,” on p. 10-12 
“Clearing Jams,” on p. 11-2.
START AGAIN A transmission error 
occurred because the line 
condition was poor.
–Check the line condition, 
then try again.
–
The paper jammed or ran 
out during printing a report.
–Clear the paper jam, or 
replenish the paper, then try 
again.
– 
						

							
Troubleshooting
11-12

MessageDescriptionAction
STOP KEY PRESSED
PRESS OK KEY
[Stop] has been pressed while 
scanning the document using 
the ADF.
Press [OK], then set the 
document again.
SYSTEM ERROR Some kind of error has 
occurred in the machine.
Turn off the main power 
switch, wait for more than 10 
seconds, then turn it on again. 
If the message persists, unplug 
the machine from the power 
supply and contact Canon 
Customer Care Center.
TONER IS NOT SET
INSERT TONER
A toner cartridge is not 
installed or not installed 
correctly.
Install the toner cartridge 
correctly.
TONER LOW
PREPARE NEW TONER
The toner is running low. Remove and rock the toner 
cartridge several times to 
distribute toner evenly, then 
reinstall the toner cartridge. If 
the message persists, replace 
the toner cartridge.
TRANSMITTING... During the current 
transmission, the machine may 
have tried to send a document 
identified from the list of 
documents in memory.
Wait until the transmission 
from memory is complete. 
						

							
11-13
Troubleshooting

Error Codes (MF6595cx/MF6595/MF6590 Only)
An error code is a four-digit code shown on an ERROR TX REPORT or an ERROR RX 
REPORT when an error occurs.
For details on reports, see Chapter 11, “Appendix,” in the Reference Guide.
See the table below for individual error codes.
Error CodeDescriptionAction
#0001 A document may be jammed.Remove the jammed document.
#0003An attempt was made to send a 
document of 24 7/8" (630 mm) or 
longer from the ADF.
–Divide the document into smaller 
parts and send from the platen 
glass.
–
A document takes a long time to 
send because it contains too much 
data.
–Reduce the scanning resolution 
before sending.
–
A document takes a long time to 
receive.
–Contact the other party and ask 
them to reduce their scanning 
resolution or divide the document 
into smaller parts for sending.
– 
						

							
Troubleshooting
11-14

Error CodeDescriptionAction
#0005The other fax machine did not 
respond within 35 seconds.
–Send the document again. Contact 
the other party and have them 
check their fax machine. If you 
are making an overseas call, add a 
pause to the number.
–
The other party may not be using a 
G3 fax machine.
–Check with the other party and 
send the document to a G3 fax 
machine. If the other party does 
not have a G3 fax machine, try 
sending your document using 
a transmission mode the other 
party’s fax machine supports.
–
#0009The paper has run out or the paper 
cassette is not set properly.
Load the paper or reset the paper 
cassette properly.
#0012You could not send because the other 
party’s fax machine is out of paper.
Contact the other party and ask them 
to load the paper.
#0018There is no reply when you redial.
You could not send, because your fax 
signal was not returned as the other 
party’s line was engaged.
Check that the other party’s line is 
not engaged and try again from the 
beginning.
#0037The memory is full.Print, send, or delete any documents 
stored in memory.
#0995Communication reservation is 
cleared.
If necessary, try again from the 
beginning. 
						

							
11-15
Troubleshooting

If  is displayed
When  appears on the LCD display, the size of the paper in 
the paper cassette or multi-purpose tray is different from that of the paper specified 
in  or  in the  menu. 
You need to load the correct size paper or change the paper size in the  menu.
For paper in the multi-purpose tray, changing the paper size in the  menu does not 
clear the error. Cancel the copy job from the system monitor first, and then change the paper size.
For print jobs, you need to specify the paper size from your computer.
Re-loading the Paper
 
1 Load the correct size paper as shown on the LCD display, then press [OK] to 
resume the job.
The machine re-starts printing.
–
– 
						

							
Troubleshooting
11-16

Changing the Paper Size Setting
For the Paper Cassette
1 Press [Additional Functions].
2 Press [] or [] to select , then press [OK].
3 Press [] or [] to select , then press [OK].
4 Press [] or [] to select  or *, then press [OK].
* MF6595cx or MF6595 with the optional cassette only
● 
						

							
11-17
Troubleshooting

5 Press [] or [] to select the same paper size as paper loaded in the 
machine, then press [OK].
6 Open and close the left cover to reset the machine.
The machine start printing.