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Canon printer imageCLASS MF6595CX User Manual

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    Troubleshooting
    11-8
    
    MessageDescriptionAction
    CLOSE COVER A cover is open. Close the cover shown on the 
    lower line of the LCD display.
    DATA ERROR The machine may have trouble.Contact Canon Customer Care 
    Center.
    DOCUMENT TOO LONG The document is longer than 
    24 7/8" (630 mm), or is not 
    feeding correctly.
    Scan the document on the 
    platen glass.
    Reduce the length of the 
    document to within 24 7/8" 
    (630 mm), then try again.
    –
    –
    FEEDER PAPER JAM
    CHECK THE FEEDER
    A document jam may have 
    occurred in the ADF.
    Remove the jammed 
    document.
    LOAD PAPER No paper is loaded in the paper 
    cassette or multipurpose tray, 
    or not inserted correctly.
    Insert the paper cassette as far 
    as it will go or load paper.
    MEM IN USE nn% This message shows the 
    percentage of the memory 
    currently in use. This message 
    is displayed when you set the 
    document in the ADF to send 
    a fax.
    If you need more space, wait 
    for the machine to send any 
    faxes in memory. Also print, 
    send, or delete any documents 
    stored in memory. 
    						
    							
    11-9
    Troubleshooting
    
    MessageDescriptionAction
    MEMORY FULL The machine is full of jobs.–Print, send, or delete any 
    documents stored in 
    memory.
    –
    Divide the document stack 
    or data into a few parts and 
    try again one by one.
    –
    Send the document with 
    low resolution.
    –
    When this message appears 
    during using the ADF, the 
    scanning document stops 
    halfway In this case, clear the 
    paper jam from the ADF.
    –
    The number of fax jobs that 
    can be stored in memory 
    reached the maximum.
    –The maximum numbers 
    of jobs that can be stored 
    in memory are as follows 
    (Based on the condition that 
    the other party sends the 
    fax by the MF6590/MF6595/
    MF6595cx with ITU-T No.1 
    Chart standard mode); 
    Up to 70 jobs for sending or 
    90 jobs for receiving, or 95 
    fax jobs including sending 
    and receiving jobs. 
    Wait for the machine to 
    send any faxes in memory. 
    Also print, send, or delete 
    any documents stored in 
    memory.
    –
    NO APPROPRIATE SIZE Although  is 
    set to  in  in the  menu, appropriate-
    sized paper is not set in the 
    paper cassette nor on the 
    multipurpose tray.
    Select the paper size, or set the 
    copy ratio. If you press [Start] 
    while this message is displayed, 
    the paper with the least margin 
    is selected automatically and 
    printing starts. 
    						
    							
    Troubleshooting
    11-10
    
    MessageDescriptionAction
    NOT AVAILABLE NOW You pressed the one-touch 
    speed dialing key or coded 
    speed dialing code that has 
    already been registered, 
    while you perform group 
    dial registration.
    –Register the key or number 
    that is not used for the 
    speed dialing.
    –
    You pressed the group 
    dialing that has already 
    been registered, while you 
    perform one-touch or coded 
    speed dialing registration.
    –
    You have specified the 
    group dialing when the line 
    is off the hook.
    –Specify the recipient other 
    than group dialing.
    –
    NOT REGISTERED The telephone number you 
    attempted to dial using a 
    speed dialing function was not 
    registered.
    Register the telephone number 
    before using the speed dialing 
    function.
    OUTPUT TRAY FULL The paper delivery tray is full of 
    paper.
    Remove the printouts from the 
    paper delivery tray. 
    						
    							
    11-11
    Troubleshooting
    
    MessageDescriptionAction
    PAPER JAM Paper jams have occurred in 
    the machine.
    Remove the jammed paper.
    The cover must be opened and 
    closed to resume the current 
    job. If this message disappears 
    while printing from a PC, press 
    [Start] to bring the printer back 
    on-line.
    PLATEN GLASS DIRTY
    CLEAN PLATEN GLASS
    The ADF scanning area on the 
    left side of the platen glass may 
    be dirty.
    Clean the ADF scanning area, 
    then press [OK].
    PLEASE WAIT This message appears when 
    turning on the main power 
    switch, or when the machine is 
    not ready for printing.
    Wait until the message 
    disappears.
    RECEIVED IN MEMORY The machine received the fax 
    in memory because paper 
    or toner ran out, paper jams 
    occurred, or incorrect size 
    paper was loaded.
    Load the correct-size paper 
    in the paper cassette, replace 
    the toner cartridge, or clear 
    the paper jams. For more 
    information, see the following: 
    “Setting Paper Type and Size,” 
    on p. 
    2-13 “Replacing the 
    Toner Cartridge ,” on p. 10-12 
    “Clearing Jams,” on p. 11-2.
    START AGAIN A transmission error 
    occurred because the line 
    condition was poor.
    –Check the line condition, 
    then try again.
    –
    The paper jammed or ran 
    out during printing a report.
    –Clear the paper jam, or 
    replenish the paper, then try 
    again.
    – 
    						
    							
    Troubleshooting
    11-12
    
    MessageDescriptionAction
    STOP KEY PRESSED
    PRESS OK KEY
    [Stop] has been pressed while 
    scanning the document using 
    the ADF.
    Press [OK], then set the 
    document again.
    SYSTEM ERROR Some kind of error has 
    occurred in the machine.
    Turn off the main power 
    switch, wait for more than 10 
    seconds, then turn it on again. 
    If the message persists, unplug 
    the machine from the power 
    supply and contact Canon 
    Customer Care Center.
    TONER IS NOT SET
    INSERT TONER
    A toner cartridge is not 
    installed or not installed 
    correctly.
    Install the toner cartridge 
    correctly.
    TONER LOW
    PREPARE NEW TONER
    The toner is running low. Remove and rock the toner 
    cartridge several times to 
    distribute toner evenly, then 
    reinstall the toner cartridge. If 
    the message persists, replace 
    the toner cartridge.
    TRANSMITTING... During the current 
    transmission, the machine may 
    have tried to send a document 
    identified from the list of 
    documents in memory.
    Wait until the transmission 
    from memory is complete. 
    						
    							
    11-13
    Troubleshooting
    
    Error Codes (MF6595cx/MF6595/MF6590 Only)
    An error code is a four-digit code shown on an ERROR TX REPORT or an ERROR RX 
    REPORT when an error occurs.
    For details on reports, see Chapter 11, “Appendix,” in the Reference Guide.
    See the table below for individual error codes.
    Error CodeDescriptionAction
    #0001 A document may be jammed.Remove the jammed document.
    #0003An attempt was made to send a 
    document of 24 7/8" (630 mm) or 
    longer from the ADF.
    –Divide the document into smaller 
    parts and send from the platen 
    glass.
    –
    A document takes a long time to 
    send because it contains too much 
    data.
    –Reduce the scanning resolution 
    before sending.
    –
    A document takes a long time to 
    receive.
    –Contact the other party and ask 
    them to reduce their scanning 
    resolution or divide the document 
    into smaller parts for sending.
    – 
    						
    							
    Troubleshooting
    11-14
    
    Error CodeDescriptionAction
    #0005The other fax machine did not 
    respond within 35 seconds.
    –Send the document again. Contact 
    the other party and have them 
    check their fax machine. If you 
    are making an overseas call, add a 
    pause to the number.
    –
    The other party may not be using a 
    G3 fax machine.
    –Check with the other party and 
    send the document to a G3 fax 
    machine. If the other party does 
    not have a G3 fax machine, try 
    sending your document using 
    a transmission mode the other 
    party’s fax machine supports.
    –
    #0009The paper has run out or the paper 
    cassette is not set properly.
    Load the paper or reset the paper 
    cassette properly.
    #0012You could not send because the other 
    party’s fax machine is out of paper.
    Contact the other party and ask them 
    to load the paper.
    #0018There is no reply when you redial.
    You could not send, because your fax 
    signal was not returned as the other 
    party’s line was engaged.
    Check that the other party’s line is 
    not engaged and try again from the 
    beginning.
    #0037The memory is full.Print, send, or delete any documents 
    stored in memory.
    #0995Communication reservation is 
    cleared.
    If necessary, try again from the 
    beginning. 
    						
    							
    11-15
    Troubleshooting
    
    If  is displayed
    When  appears on the LCD display, the size of the paper in 
    the paper cassette or multi-purpose tray is different from that of the paper specified 
    in  or  in the  menu. 
    You need to load the correct size paper or change the paper size in the  menu.
    For paper in the multi-purpose tray, changing the paper size in the  menu does not 
    clear the error. Cancel the copy job from the system monitor first, and then change the paper size.
    For print jobs, you need to specify the paper size from your computer.
    Re-loading the Paper
     
    1 Load the correct size paper as shown on the LCD display, then press [OK] to 
    resume the job.
    The machine re-starts printing.
    –
    – 
    						
    							
    Troubleshooting
    11-16
    
    Changing the Paper Size Setting
    For the Paper Cassette
    1 Press [Additional Functions].
    2 Press [] or [] to select , then press [OK].
    3 Press [] or [] to select , then press [OK].
    4 Press [] or [] to select  or *, then press [OK].
    * MF6595cx or MF6595 with the optional cassette only
    ● 
    						
    							
    11-17
    Troubleshooting
    
    5 Press [] or [] to select the same paper size as paper loaded in the 
    machine, then press [OK].
    6 Open and close the left cover to reset the machine.
    The machine start printing. 
    						
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