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Canon printer imageCLASS MF6595CX User Manual

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    Maintenance
    10-26
    
    Transporting the Machine
    Follow this procedure to avoid 
    vibration damage to the machine when 
    transporting it over a long distance.
    1 Turn off the main power switch.
    2 Disconnect the power cord and 
    all the cables from the back of the 
    machine.
    3 Open the left cover.
    4 Grasp the blue plastic pull tab (A) 
    on the toner cartridge.
    5 Pull the blue plastic pull tab until 
    you can easily hold the handle of 
    the toner cartridge. 
    						
    							
    10-27
    Maintenance
    
    6 Remove the toner cartridge.
    Always hold the toner cartridge by its 
    handle.
    To avoid exposing the toner cartridge to 
    light, place it in its protective bag or wrap it 
    in a thick cloth.
    Do not open the drum protective shutter 
    on the toner cartridge. Print quality may 
    deteriorate if the drum surface is exposed 
    to light or is damaged.
    7 Close the left cover.
    Be careful not to get your fingers caught.
    –
    –
    –
    8 Make sure the multi-purpose tray 
    and the paper stopper are back in 
    their original position.
    9 Use the handles (on the left side) 
    and the hand grips (on the right 
    side) to lift the machine.
    Be sure at least two people carry the 
    machine.
    Do not lift the machine by any of its 
    attachments. Dropping the machine can 
    cause personal injury.
    If you have a back problem, make sure to 
    check the weight of this machine before 
    carrying. (See “Specifications,” on p. 13-2.)
    –
    –
    – 
    						
    							
    Maintenance
    10-28 
    						
    							
    Troubleshooting
    
    11
    Troubleshooting
    Clearing Jams ∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙\
    ∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙\
    ∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙\
    ∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙\
    ∙∙∙∙11-2
    Document Jams  ∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙\
    ∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙\
    ∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙\
    ∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙\
    ∙∙∙∙∙∙∙∙∙∙11-2
    Paper Jams  ∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙\
    ∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙\
    ∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙\
    ∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙\
    ∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙\
    ∙∙11-4
    LCD Messages  ∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙\
    ∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙\
    ∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙\
    ∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙\
    ∙∙∙11-7
    Error Codes (MF6595cx/MF6595/MF6590 Only)  ∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙\
    11-13
    If  is displayed  ∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙\
    ∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙11-15
    Re-loading the Paper  ∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙\
    ∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙\
    ∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙\
    ∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙11-15
    Changing the Paper Size Setting  ∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙\
    ∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙\
    ∙∙∙∙∙∙∙∙∙∙∙11-16
    If a Power Failure Occurs  ∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙\
    ∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙\
    ∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙\
    ∙∙11-19
    If You Cannot Solve a Problem  ∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙\
    ∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙\
    ∙∙∙∙∙∙∙∙∙∙∙11-20
    Customer Support (U.S.A.)  ∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙\
    ∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙\
    ∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙\
    ∙∙∙∙∙11-20
    Customer Support (Canada)∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙\
    ∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙\
    ∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙\
    ∙∙11-20 
    						
    							
    Troubleshooting
    11-2
    
    Clearing Jams
    When a jam occurs in the machine, the 
    paper jam message appears on the LCD 
    display. Check the jam location indicator 
    where the jam occurs, then remove the 
    jammed paper.
    Check the following if you experience 
    repeated paper jams:
    Fan and tap the paper stack on a 
    flat surface before loading it in the 
    machine.
    Check that the paper you are using 
    meets the requirements for use. (See 
    “Paper Requirements,” on p. 2-8.)
    Make sure you have removed any 
    scraps of paper from the inside of the 
    machine.
    When removing jammed documents or paper, 
    take care not to cut your hands on the edges of the 
    document or paper.
    When removing jammed paper or when inspecting 
    the inside of the machine, do not allow necklaces, 
    bracelets, or other metal objects to touch the 
    inside of the machine, as this may result in burns or 
    electrical shock.
    If you tear the paper, remove any torn pieces to 
    avoid further jams.
    If loose toner comes into contact with your skin or 
    clothing, wash with cold water. Warm water will set 
    the toner.
    Do not use excessive force to remove a jammed 
    document or paper from the machine. Contact Canon 
    Customer Care Center for assistance if needed.
    –
    –
    –
    –
    –
    –
    –
    Document Jams
    When  or 
     appears on the 
    LCD display, remove the jammed document 
    from the ADF or the document delivery slot.
    1 Open the ADF cover.
    2 Remove any jammed documents.
    Do not use excessive force when pulling the 
    document, as it may tear. 
    						
    							
    11-3
    Troubleshooting
    
    3 Lift the document feeder tray.
    4 Remove any jammed documents.
    5 Lower the document feeder tray 
    and close the ADF cover.
    Be careful not to get your fingers caught.
    6 Open the ADF and then hold both 
    sides of any jammed documents 
    and gently pull them out.
    7 Close the ADF.
    Be careful not to get your fingers caught. 
    						
    							
    Troubleshooting
    11-4
    
    Paper Jams
    When  appears on the LCD 
    display, remove jammed paper from inside 
    the machine first, then from the paper 
    cassette if necessary.
    If you experience repeated paper jams, 
    check the following:
    Even the edge of the paper stack by a 
    flat surface before loading it into the 
    machine.
    Check that the paper you are using meets 
    the requirements for use. (See “Paper 
    Requirements,” on p. 2-8.)
    Make sure you have removed any scraps 
    of paper from inside the machine.
    Main Unit
    1 Open the left cover.
    –
    –
    –
    ●
    2 Carefully pull the jammed paper 
    out of the machine.
    Do not touch the fixing assembly (A) as it 
    becomes very hot during use.
    If you tear the paper, remove any torn 
    pieces to avoid further jams.
    If loose toner comes into contact with your 
    skin or clothing, wash with cold water. 
    Warm water will set the toner.
    3 Tilt the two-sided transport guide 
    (A) toward the machine, then 
    remove the jammed paper (only 
    for two-sided copying).
    –
    –
    – 
    						
    							
    11-5
    Troubleshooting
    
    4 Lift and hold the transcription 
    frame (A), then remove the 
    jammed paper (only for two-sided 
    copying).
    5 Close the left cover.
    Be careful not to get your fingers caught.
    6 Pull out the paper cassette and 
    push the corners of the stack 
    under the small fins.
    7 Gently push the paper cassette 
    back into the machine until it 
    clicks.
    Be careful not to get your fingers caught. 
    						
    							
    Troubleshooting
    11-6
    
    Paper Cassette 2
    If you use the paper cassette 2*, follow this 
    procedure to remove the jammed paper 
    from the paper cassette 2*.
    1 Open the left cover and then open 
    the left side cover of the paper 
    cassette 2*. Remove any jammed 
    paper.
    * The paper cassette 2 is optional for MF6595 
    and standard for MF6595cx.
    2 Close the left side cover of the 
    paper cassette 2*.
    ●3 Pull out the paper cassette 2* and 
    remove any jammed paper.
    4 Push the corners of the stack 
    under the small fins as shown in 
    the illustration in step 6 on p. 
    11-5.
    5 Gently push the paper cassette 
    2* back into the machine until it 
    clicks, then close the left cover.
    Be careful not to get your fingers caught. 
    						
    							
    11-7
    Troubleshooting
    
    LCD Messages
    See the table below when the LCD displays error and status messages.
    MessageDescriptionAction
    ADJUSTING WAITING TO 
    SCAN
    The machine is not ready for 
    scanning.
    Wait until the machine is ready. 
    AUTO REDIAL This message appears when 
    the recipient is engaged in 
    direct sending and the job is 
    waiting.
    Disappears when the 
    transmission restarts.
    CHANGE PAPERSIZE The size of the paper in the 
    paper cassette or multipurpose 
    tray is different from that of the 
    paper specified in  or  
    in the  
    menu.
    Load the paper which size is 
    shown on the lower line of 
    the LCD display. Or change 
    the paper size setting. 
    Then reset the machine by 
    opening the left cover and 
    then closing it.
    If you are trying to print a 
    report or list, set the paper 
    size to  or , then 
    load paper of the same size.
    –
    –
    CHANGE REG’D SIZE
    → COMMON SETTINGS
    This message appears at the 
    same time when  is shown. You may not 
    print at the current paper size.
    Change paper on the paper 
    cassette or multi-purpose tray. 
    And you must also change the 
    size setting in the  menu.
    CHECK DOCUMENT A document jam may have 
    occurred in the ADF.
    Remove the jammed 
    document. 
    						
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