Canon printer imageCLASS MF4370dn User Manual

11-8
Troubleshooting 
Clearing Jams
  1010
  Insert the toner cartridge so that the 
protrusion on the right side of the toner 
cartridge (A) fits into the guide (B) located 
on the right side of the machine and slide 
it down parallel to the guide. 



  1111
  Push down the toner cartridge to make 
sure it is properly set in the machine. 
 
 
  1212
  Hold the grip (A) on the right front side of 
the toner cover. 
  
  1313
  Close the toner cover. 
  
  1414
  Lower the scanning platform. 
  
Be...

11-9
Troubleshooting 
Clearing Jams
  1616
  Open the front panel of the paper 
cassette. 
  
  1717
  Remove the paper in the paper cassette. 
  
  1818
  Hold both sides of the jammed paper and 
slowly pull it out in the direction of the 
arrow. 



11-10
Troubleshooting 
Clearing Jams
  2121
  Set the dust cover on the paper cassette. 




  2222
  Open the rear cover. 
  
 This operation is required only when  appears on the display. 
  2323
  Hold both sides of the jammed paper and 
gently pull it out upward. 
  
 This operation is required only when  appears on the display. 
 If the jammed paper is badly folded, similar to 
the folds of an accordion, ease the jammed 
paper loose and then pull it out from the 
machine. 
–
–
  
  2
424
  Close...

11-11
Troubleshooting 
Clearing Jams
 For  MF4350d 
 1 
Remove the dust cover from the paper 
feeding tray. 
  
 2 
Remove the paper in the paper feeding 
tray. 
  
 3 
Open the rear cover. 
  
 This operation is required only when  appears on the 
display. 
Ô
 4 
Lift the scanning platform until it is 
locked (A), and open the printer cover (B). 
   

11-12
Troubleshooting 
Clearing Jams
 5 
Remove the toner cartridge from the 
machine. 
  
Remove watches and any bracelets or rings 
when touching the inside of the machine. 
These items might be damaged if they come 
into contact with the parts inside of the 
machine.
To avoid exposing the toner cartridge to light, 
place it in its protective bag or wrap it in a thick 
cloth.
Do not open the drum protective shutter on 
the toner cartridge. Print quality may 
deteriorate if the drum surface is exposed...

11-13
Troubleshooting 
Clearing Jams
 8 
Hold both sides of the jammed paper and 
carefully pull it out. 
  
 9 
Hold both sides of the jammed paper and 
gently pull it out upward. 
 This operation is required only when  appears on the 
display. 
  
 If the jammed paper is badly folded, similar to 
the folds of an accordion, ease the jammed 
paper loose and then pull it out from the 
machine. 
  
–
–
  1010
  Hold both sides of the jammed paper and 
slowly pull it out in the direction of the 
arrow. 



11-14
Troubleshooting 
Clearing Jams
  1111
  Hold the toner cartridge by its handle. 
  
 The arrow (A) on the toner cartridge should be 
facing away from you and pointing down. 
Do not open the drum protective shutter on the 
toner cartridge. Print quality may deteriorate if the 
drum surface is exposed to light or is damaged.
  1212
  Insert the toner cartridge into the 
machine as far as it will go. 
 
A
 
 Align the guide (A) on the left side of the toner 
cartridge with the groove inside the...

11-15
Troubleshooting 
Clearing Jams
  1616
  Load the paper into the paper feeding 
tray. 
  
  1717
  Set the dust cover on the paper feeding 
tray. 
  
After all the procedures are completed, the 
machine should be ready for operating. If the 
machine returns to the standby mode, 
troubleshooting has been successful. If the 
machine does not return to the standby mode, 
check if jammed paper is still left in the machine.
   

11-16
Troubleshooting 
  Error  Messages  
        Erro r M essa g es Error Messages 
 See the table below when the error and status messages appear on the display. 
Message Description Action
AVAILABLE MEMORY 
nn% This message shows the percentage of the 
memory currently available.
If you need more space, wait for the machine 
to send any documents in memory. Also 
print, send, or delete any documents stored 
in memory.
CANNOT PRINT RX 
DATA The machine temporarily received the fax in 
memory because...

11-17
Troubleshooting 
Error Messages
Message Description Action
LOAD CORRECT 
PAPERThe size of the paper in the paper cassette 
or multi-purpose tray is different from that 
of the paper specified in  for 
 or . Load the correct size paper or change the 
paper size in  for  
or . For details, see “If  is displayed,” on p. 11-20.
LOAD PAPER No paper is loaded in the paper cassette 
or multipurpose tray when copying or 
printing.
– Load paper correctly. Then press [OK] when 
using the paper cassette.
–...