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Canon printer imageCLASS D340 User Manual

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    							7-12
    Be sure to unplug the power cord before transporting the machine. If the machine is likely to be subjected to
    vibration (e.g., when transporting over long distances), the following precautions should be taken. If you do not
    follow these precautions, the machine may be damaged or the quality of your copy images may be adversely
    affected.
    Repacking and Transporting Your Machine
    1Unplug the power cord.
    2If the machine is connected to a PC,
    remove the PC cable.
    3Open the right cover.
    4Grip the end of the cartridge, and remove it
    from the machine. In order to avoid direct
    sunlight, put the removed cartridge in the
    protective bag that the cartridge was in
    when you purchased it.
    5Remove the document feeder tray*.
    6Remove the cassette and multi-purpose
    tray.
    7Close the right cover.
    * Only for the imageCLASS D340 model 
    						
    							7-13
    Carrying the Machine by the Sides
    Remove the cassette, the multi-purpose tray and the document feeder tray*.
    Grip the handles on the sides of the machine and lift up the machine, as shown in the illustration above.
    * Only for the imageCLASS D340 model
    •When carrying this machine, be sure to hold it in the designated places as shown in the
    illustration. Dropping the machine can cause personal injury.
    Transporting the Machine by Car
    Pack the machine, using the original packing material and box.
    Place the machine on a level, stable surface.
    • Do not leave the machine inside a car for a long period of time; the temperature can become very high
    or low.
    • Avoid rough roads; excessive vibration may damage the machine or adversely affect the quality of your
    copy images.
    • Place a cover over the machine. Do not leave the machine in direct sunlight.
    • When moving the machine, use the original shipping box that it was packed in when you purchased it.
    • When using the original shipping box, do not place the power cord or other objects on the ADF*; this
    may damage the ADF*.
    * Only for the imageCLASS D340 model
    IMPORTANT
    CAUTION
    Maintenance
    7 
    						
    							7-14 
    						
    							8
    8-1
    This section describes how to remove jammed paper.
    Removing Jammed Paper from Inside the Main Unit
    When print media jams inside the main unit, the LCD displays REC. PAPER JAM.
    • There are some areas inside the machine and cartridge which are subject to high voltages and
    high temperatures. Take adequate precaution when performing internal inspections to avoid
    burns or electrical shock.
    • When removing jammed copy paper from inside the machine, take care not to allow the toner on the
    jammed copy paper to come into contact with your hands or clothing. If they become dirty, wash them
    immediately with cold water. Washing with warm water will set the toner and make it impossible to
    remove the toner stains.
    NOTE
    CAUTION
    Clearing Jams
    Troubleshooting
    Troubleshooting
    Chapter 8
    1Open the right cover.  If there is paper left
    in the cassette or on the output tray, remove
    it first.
    2Remove the cartridge.
    • Dont expose the cartridge to light for more
    than 5 minutes. If necessary, put the
    cartridge in its original protective bag or
    wrap it with a thick cloth to prevent
    exposure to light.• Remove watches and any bracelets or rings
    when touching the inside of the machine.
    These items might be damaged if they
    come into contact with parts of inside the
    machine.
    • When removing the jammed paper, do not
    touch the transfer roller (shaded part) as its
    surface is very delicate and susceptible to
    finger oil and scratches, which may lead to
    print deterioration.
    • To avoid possible damage to the printer, do
    not touch the pins near the left end of the
    transfer roller.
    Pins
    Transfer Roller
    IMPORTANT
    NOTE 
    						
    							8-2
    3Hold both sides of the jammed paper and
    carefully move it inward, then gently pull it
    out.
    • Do not pull the jammed paper upward; the
    toner on the paper will stain the printer and
    cause a permanent reduction in print quality.
    4Roll the trailing edge of the paper so that
    the printed surface is on the inside of the
    roll, then gently pull the rolled up paper out
    of the machine.
    5If the leading edge of the paper is visible
    but has not entered the imaging area, pull
    the paper forwards and roll it inwards.
    • Do not pull the jammed paper upward; the
    toner on the paper will stain the printer and
    cause a permanent reduction in print quality.
    6Open the left cover and push down the
    green paper release levers on the right and
    left.
    IMPORTANTIMPORTANT 
    						
    							8
    8-3
    Troubleshooting
    7Gently pull the jammed paper between the
    output rollers until the leading edge
    emerges from the machine.
    8Carefully pull the jammed paper through
    the rollers and out of the machine.
    9Carefully pull the jammed paper straight
    out.
    • If the jammed paper is badly folded, similar to the
    folds of an accordion, ease the jammed paper
    loose and then pull it out of the printer.
    10Place the paper release levers back to their
    original position, and close the left cover.
    • Be sure to place the paper release levers
    back to their original position.  If the levers
    are left pushed down, the paper jam error
    will not be resolved.  Never push down the
    paper release levers while printing. This
    could result in damage to the fixing
    assembly.
    11Return the cartridge back into the machine,
    then close the right cover.
    • For details, refer to “Replacing the Cartridge” 
    (→p. 7-6).
    • After you replace the cartridge and close the
    right cover, the machine should be ready for
    operating. If the machine returns to the
    ready state for operating, troubleshooting
    has been successful. If the machine does not
    return to the ready state for operating,
    confirm that the paper release levers are
    placed back to their original position, and
    check to see that paper is not left in the
    machine.
    12For jams in the multi-purpose tray, remove
    the multi-purpose tray. Hold the both sides
    of the jammed paper and pull it straight up
    and out from the machine. Then, set the
    multi-purpose tray back on top of the
    cassette.
    IMPORTANT
    IMPORTANT 
    						
    							8-4
    Removing Jammed Paper from the ADF
    (Only for the imageCLASS D340 model)
    When print media jams in the ADF, the LCD displays CHECK DOCUMENTor DOCUMENT TOO LONG.
    • Do not open the platen glass cover until the jammed paper is removed.
    Doing so will result in damaging the document and the paper.
    NOTE
    1Open the ADF and gently remove the
    jammed paper from the ADF.
    2Widen the slide guides until they stop,
    remove the paper so as not to be caught by
    the slide guides. Open the ADF and gently
    remove the jammed paper from the ADF.
    3Open the ADF and gently remove the
    jammed paper from the document output
    tray.
    • After removing jammed paper, even edges
    of the document and load it in the ADF.
    4Gently remove the paper from the output
    tray.
    NOTE 
    						
    							8
    8-5
    Troubleshooting
    The following messages are displayed in the LCD when the machine performs a function or if it encounters an error.
    This section describes the general messages and ones related to copy functions. 
    LCD Messages
    Message
    CHECK DOCUMENT*1
    CHECK PRINTER
    DOCUMENT TOO LONG*1
    INCORRECT PAPER SIZE
    INSTALL CARTRIDGE
    LOAD LTR SIZE PAPER
    MEMORY FULL
    Cause
    There is a paper jam in the ADF.
    The ADF roller rotates without
    feeding documents.
    An abnormality has occurred in the
    printer.
    The document is longer than 14 in.
    (356 mm), or is not feeding
    correctly.
    There is a paper jam in the ADF.
    The size of the paper in the cassette
    or multi-purpose tray is different
    from that of the paper specified in
    the PAPER SIZEsetting of the
    Additional Functions.
    The cartridge is not installed or not
    installed correctly. 
    No letter-size paper is loaded in the
    cassette or multi-purpose tray.
    The machine’s memory is full
    because collate copy or 2 on 1 copy
    was set when a large document is
    loaded.
    Action
    Remove the document you are trying to copy
    in the ADF. (→ p. 8-4)
    Make sure that the document is not too long
    or too short. (→p. 3-1)
    Then reset the machine by opening the right
    cover and then closing it.
    Fan the edge that will feed into the machine
    first, then tap the edge of multiple page
    documents on a flat surface to even the stack.
    Reset the machine by opening the right cover
    and then closing it. If the message remains,
    unplug the machine from the power supply
    and call your service representative.
    Reduce the length of the document to within
    14 in. (356 mm), and then copy it.
    Remove the document you are trying to copy
    in the ADF. (→ p. 8-4)
    Make sure that the document is not too long
    or too short. (→p. 3-1)
    Then reset the machine by opening the right
    cover and then closing it.
    Load the correct paper size or change the
    PAPER SIZEsetting of the Additional
    Functions (→ p. 9-2). Then reset the machine
    by opening the right cover and then closing
    it.
    Install the cartridge correctly.
    (→ p. 7-6).
    Load letter-size paper in the cassette or
    multi-purpose tray. (→pp. 2-3 to 2-7)
    Divide the document and copy each part
    separately.
    If MEMORY FULLand PRESS SET KEY
    appear while scanning documents using the
    ADF, the document being scanned stops in
    the ADF. In this case, press Setto make the
    document come out automatically.
    *
    1Only for the imageCLASS D340 model. 
    						
    							8-6
    Message
    PRINTER DATA ERROR
    REC. PAPER JAM 
    SCANNING
    MAKING SPACE IN MEM
    PLEASE WAIT
    START AGAIN
    STOP KEY PRESSED
    PRESS SET KEY
    *1
    SUPPLY REC. PAPER
    SYSTEM ERROR
    Exxx*2
    Cause
    Abnormality has occurred in the
    data transmission between the
    machine and computer.
    There is a paper jam.
    Memory is getting low during
    scanning because the document has
    many graphics or photos,
    alternatively 2 on 1 copy is set. 
    The paper in the cassette has run
    out, the toner has run out, paper
    jams have occurred, or the paper
    size setting is wrong while the
    report is printing.
    The document has stopped in the
    ADF because you pressed
    Stop/Resetwhile scanning.
    No paper is loaded in the cassette
    or multi-purpose tray.
    An error of some kind has occurred
    in the machine.
    Action
    Use Status Monitor to delete the current print
    job or the final print job (If more than one
    jobs are being printed). Then you can shift to
    the next job.  If you use PRINTER RESETof
    the Additional Functions, all the print jobs
    are deleted.
    Clear the paper jam (→ pp. 8-1 to 8-4) and
    reload paper in the cassette or multi-purpose
    tray. Then reset the machine by opening the
    right cover and then closing it.
    When memory space becomes available as
    printing continues, the scanning resumes
    automatically
    After loading paper in the cassette, replacing
    the cartridge, clearing jams, or specifying the
    correct paper size, print the report again.
    Press Setto make the document come out
    automatically.
    Load paper in the cassette or multi-purpose
    tray (→pp. 2-3 to 2-7). Make sure the paper
    stack in the cassette does not exceed the
    capacity of the cassette. 
    Load up to 10 sheets of letter-size (20-lb
    bond or 75 g/m
    2) paper, or a single sheet of
    any other type of compatible paper in the
    multi-purpose tray. (→pp. 2-5 to 2-7)
    If you load paper while making copies, do
    not load a different paper size.
    Unplug the machine from the power supply
    and wait for appox. 3-5 minutes, then plug it
    in again. If this does not solve the problem,
    unplug the machine and call your service
    representative. 
    ↔ ↔
    *1Only for the imageCLASS D340 model.
    *2xxxstands for a number. 
    						
    							8
    8-7
    Troubleshooting
    ❚Paper does not feed correctly.
    The cassette or multi-purpose tray may contain too many sheets.
    • Make sure the paper stack in the cassette or the paper in the multi-purpose tray does not exceed the capacity of
    the cassette or multi-purpose tray. (→ pp. 2-3 to 2-7)
    Paper may not be loaded correctly.
    • Make sure the paper stack in the cassette or the paper in the multi-purpose tray is loaded properly, and that the
    slide guides are adjusted correctly. (→ pp. 2-3 to 2-7)
    ❚Paper feeds skewed. (Printing is skewed.)
    Paper may not be loaded correctly.
    • Make sure the paper stack in the cassette is loaded properly, and that the slide guides are adjusted correctly.
    (→ pp. 2-3 to 2-7)
    • Make sure the paper exit path is clear.
    ❚Multiple sheets feed into the machine at the same time.
    Paper may not be loaded correctly.
    • Make sure the paper stack in the cassette is loaded properly, and that the slide guides are adjusted correctly. (→
    pp. 2-3 to 2-7)
    Sheets of paper may be sticking together.
    • Be sure to fan the paper stack before loading it in the cassette. This keeps the sheets of paper from sticking
    together.
    The cassette may contain too many sheets.
    • Make sure the paper stack in the cassette does not exceed the capacity of the cassette. (→ pp. 2-3 to 2-7)
    • Do not force the paper stack into the cassette.
    Different types of paper may be loaded in the cassette.
    • Load only one type of paper.
    • Make sure you load paper that meets the paper requirements for the machine. (→Chapter 2)
    ❚Transparencies do not feed correctly.
    The transparencies are loaded in the cassette.
    • Do not load transparencies in the cassette. Load them in the multi-purpose tray.
    The transparencies may not be loaded in the multi-purpose tray correctly.
    • Make sure they are loaded properly (→ p. 2-5). The transparencies should be loaded one by one in the multi-
    purpose tray.
    The transparencies for color copiers may be loaded in the multi-purpose tray.
    • Do not use any transparencies for color copiers. They will cause a paper jam. Please use transparencies
    recommended by Canon.
    ❚Paper feeds curled.
    Unacceptable paper is loaded.
    • Load proper paper in the cassette or multi-purpose tray. (→ Chapter 2)
    • Select TRANSPARENCYin the PAPER TYPEof the Additional Functions. (→ p. 4-4)
    Paper Feeding Problems 
    						
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