Canon printer imageCLASS D340 User Manual
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7-12 Be sure to unplug the power cord before transporting the machine. If the machine is likely to be subjected to vibration (e.g., when transporting over long distances), the following precautions should be taken. If you do not follow these precautions, the machine may be damaged or the quality of your copy images may be adversely affected. Repacking and Transporting Your Machine 1Unplug the power cord. 2If the machine is connected to a PC, remove the PC cable. 3Open the right cover. 4Grip the end of the cartridge, and remove it from the machine. In order to avoid direct sunlight, put the removed cartridge in the protective bag that the cartridge was in when you purchased it. 5Remove the document feeder tray*. 6Remove the cassette and multi-purpose tray. 7Close the right cover. * Only for the imageCLASS D340 model
7-13 Carrying the Machine by the Sides Remove the cassette, the multi-purpose tray and the document feeder tray*. Grip the handles on the sides of the machine and lift up the machine, as shown in the illustration above. * Only for the imageCLASS D340 model •When carrying this machine, be sure to hold it in the designated places as shown in the illustration. Dropping the machine can cause personal injury. Transporting the Machine by Car Pack the machine, using the original packing material and box. Place the machine on a level, stable surface. • Do not leave the machine inside a car for a long period of time; the temperature can become very high or low. • Avoid rough roads; excessive vibration may damage the machine or adversely affect the quality of your copy images. • Place a cover over the machine. Do not leave the machine in direct sunlight. • When moving the machine, use the original shipping box that it was packed in when you purchased it. • When using the original shipping box, do not place the power cord or other objects on the ADF*; this may damage the ADF*. * Only for the imageCLASS D340 model IMPORTANT CAUTION Maintenance 7
8 8-1 This section describes how to remove jammed paper. Removing Jammed Paper from Inside the Main Unit When print media jams inside the main unit, the LCD displays REC. PAPER JAM. • There are some areas inside the machine and cartridge which are subject to high voltages and high temperatures. Take adequate precaution when performing internal inspections to avoid burns or electrical shock. • When removing jammed copy paper from inside the machine, take care not to allow the toner on the jammed copy paper to come into contact with your hands or clothing. If they become dirty, wash them immediately with cold water. Washing with warm water will set the toner and make it impossible to remove the toner stains. NOTE CAUTION Clearing Jams Troubleshooting Troubleshooting Chapter 8 1Open the right cover. If there is paper left in the cassette or on the output tray, remove it first. 2Remove the cartridge. • Dont expose the cartridge to light for more than 5 minutes. If necessary, put the cartridge in its original protective bag or wrap it with a thick cloth to prevent exposure to light.• Remove watches and any bracelets or rings when touching the inside of the machine. These items might be damaged if they come into contact with parts of inside the machine. • When removing the jammed paper, do not touch the transfer roller (shaded part) as its surface is very delicate and susceptible to finger oil and scratches, which may lead to print deterioration. • To avoid possible damage to the printer, do not touch the pins near the left end of the transfer roller. Pins Transfer Roller IMPORTANT NOTE
8-2 3Hold both sides of the jammed paper and carefully move it inward, then gently pull it out. • Do not pull the jammed paper upward; the toner on the paper will stain the printer and cause a permanent reduction in print quality. 4Roll the trailing edge of the paper so that the printed surface is on the inside of the roll, then gently pull the rolled up paper out of the machine. 5If the leading edge of the paper is visible but has not entered the imaging area, pull the paper forwards and roll it inwards. • Do not pull the jammed paper upward; the toner on the paper will stain the printer and cause a permanent reduction in print quality. 6Open the left cover and push down the green paper release levers on the right and left. IMPORTANTIMPORTANT
8 8-3 Troubleshooting 7Gently pull the jammed paper between the output rollers until the leading edge emerges from the machine. 8Carefully pull the jammed paper through the rollers and out of the machine. 9Carefully pull the jammed paper straight out. • If the jammed paper is badly folded, similar to the folds of an accordion, ease the jammed paper loose and then pull it out of the printer. 10Place the paper release levers back to their original position, and close the left cover. • Be sure to place the paper release levers back to their original position. If the levers are left pushed down, the paper jam error will not be resolved. Never push down the paper release levers while printing. This could result in damage to the fixing assembly. 11Return the cartridge back into the machine, then close the right cover. • For details, refer to “Replacing the Cartridge” (→p. 7-6). • After you replace the cartridge and close the right cover, the machine should be ready for operating. If the machine returns to the ready state for operating, troubleshooting has been successful. If the machine does not return to the ready state for operating, confirm that the paper release levers are placed back to their original position, and check to see that paper is not left in the machine. 12For jams in the multi-purpose tray, remove the multi-purpose tray. Hold the both sides of the jammed paper and pull it straight up and out from the machine. Then, set the multi-purpose tray back on top of the cassette. IMPORTANT IMPORTANT
8-4 Removing Jammed Paper from the ADF (Only for the imageCLASS D340 model) When print media jams in the ADF, the LCD displays CHECK DOCUMENTor DOCUMENT TOO LONG. • Do not open the platen glass cover until the jammed paper is removed. Doing so will result in damaging the document and the paper. NOTE 1Open the ADF and gently remove the jammed paper from the ADF. 2Widen the slide guides until they stop, remove the paper so as not to be caught by the slide guides. Open the ADF and gently remove the jammed paper from the ADF. 3Open the ADF and gently remove the jammed paper from the document output tray. • After removing jammed paper, even edges of the document and load it in the ADF. 4Gently remove the paper from the output tray. NOTE
8 8-5 Troubleshooting The following messages are displayed in the LCD when the machine performs a function or if it encounters an error. This section describes the general messages and ones related to copy functions. LCD Messages Message CHECK DOCUMENT*1 CHECK PRINTER DOCUMENT TOO LONG*1 INCORRECT PAPER SIZE INSTALL CARTRIDGE LOAD LTR SIZE PAPER MEMORY FULL Cause There is a paper jam in the ADF. The ADF roller rotates without feeding documents. An abnormality has occurred in the printer. The document is longer than 14 in. (356 mm), or is not feeding correctly. There is a paper jam in the ADF. The size of the paper in the cassette or multi-purpose tray is different from that of the paper specified in the PAPER SIZEsetting of the Additional Functions. The cartridge is not installed or not installed correctly. No letter-size paper is loaded in the cassette or multi-purpose tray. The machine’s memory is full because collate copy or 2 on 1 copy was set when a large document is loaded. Action Remove the document you are trying to copy in the ADF. (→ p. 8-4) Make sure that the document is not too long or too short. (→p. 3-1) Then reset the machine by opening the right cover and then closing it. Fan the edge that will feed into the machine first, then tap the edge of multiple page documents on a flat surface to even the stack. Reset the machine by opening the right cover and then closing it. If the message remains, unplug the machine from the power supply and call your service representative. Reduce the length of the document to within 14 in. (356 mm), and then copy it. Remove the document you are trying to copy in the ADF. (→ p. 8-4) Make sure that the document is not too long or too short. (→p. 3-1) Then reset the machine by opening the right cover and then closing it. Load the correct paper size or change the PAPER SIZEsetting of the Additional Functions (→ p. 9-2). Then reset the machine by opening the right cover and then closing it. Install the cartridge correctly. (→ p. 7-6). Load letter-size paper in the cassette or multi-purpose tray. (→pp. 2-3 to 2-7) Divide the document and copy each part separately. If MEMORY FULLand PRESS SET KEY appear while scanning documents using the ADF, the document being scanned stops in the ADF. In this case, press Setto make the document come out automatically. * 1Only for the imageCLASS D340 model.
8-6 Message PRINTER DATA ERROR REC. PAPER JAM SCANNING MAKING SPACE IN MEM PLEASE WAIT START AGAIN STOP KEY PRESSED PRESS SET KEY *1 SUPPLY REC. PAPER SYSTEM ERROR Exxx*2 Cause Abnormality has occurred in the data transmission between the machine and computer. There is a paper jam. Memory is getting low during scanning because the document has many graphics or photos, alternatively 2 on 1 copy is set. The paper in the cassette has run out, the toner has run out, paper jams have occurred, or the paper size setting is wrong while the report is printing. The document has stopped in the ADF because you pressed Stop/Resetwhile scanning. No paper is loaded in the cassette or multi-purpose tray. An error of some kind has occurred in the machine. Action Use Status Monitor to delete the current print job or the final print job (If more than one jobs are being printed). Then you can shift to the next job. If you use PRINTER RESETof the Additional Functions, all the print jobs are deleted. Clear the paper jam (→ pp. 8-1 to 8-4) and reload paper in the cassette or multi-purpose tray. Then reset the machine by opening the right cover and then closing it. When memory space becomes available as printing continues, the scanning resumes automatically After loading paper in the cassette, replacing the cartridge, clearing jams, or specifying the correct paper size, print the report again. Press Setto make the document come out automatically. Load paper in the cassette or multi-purpose tray (→pp. 2-3 to 2-7). Make sure the paper stack in the cassette does not exceed the capacity of the cassette. Load up to 10 sheets of letter-size (20-lb bond or 75 g/m 2) paper, or a single sheet of any other type of compatible paper in the multi-purpose tray. (→pp. 2-5 to 2-7) If you load paper while making copies, do not load a different paper size. Unplug the machine from the power supply and wait for appox. 3-5 minutes, then plug it in again. If this does not solve the problem, unplug the machine and call your service representative. ↔ ↔ *1Only for the imageCLASS D340 model. *2xxxstands for a number.
8 8-7 Troubleshooting ❚Paper does not feed correctly. The cassette or multi-purpose tray may contain too many sheets. • Make sure the paper stack in the cassette or the paper in the multi-purpose tray does not exceed the capacity of the cassette or multi-purpose tray. (→ pp. 2-3 to 2-7) Paper may not be loaded correctly. • Make sure the paper stack in the cassette or the paper in the multi-purpose tray is loaded properly, and that the slide guides are adjusted correctly. (→ pp. 2-3 to 2-7) ❚Paper feeds skewed. (Printing is skewed.) Paper may not be loaded correctly. • Make sure the paper stack in the cassette is loaded properly, and that the slide guides are adjusted correctly. (→ pp. 2-3 to 2-7) • Make sure the paper exit path is clear. ❚Multiple sheets feed into the machine at the same time. Paper may not be loaded correctly. • Make sure the paper stack in the cassette is loaded properly, and that the slide guides are adjusted correctly. (→ pp. 2-3 to 2-7) Sheets of paper may be sticking together. • Be sure to fan the paper stack before loading it in the cassette. This keeps the sheets of paper from sticking together. The cassette may contain too many sheets. • Make sure the paper stack in the cassette does not exceed the capacity of the cassette. (→ pp. 2-3 to 2-7) • Do not force the paper stack into the cassette. Different types of paper may be loaded in the cassette. • Load only one type of paper. • Make sure you load paper that meets the paper requirements for the machine. (→Chapter 2) ❚Transparencies do not feed correctly. The transparencies are loaded in the cassette. • Do not load transparencies in the cassette. Load them in the multi-purpose tray. The transparencies may not be loaded in the multi-purpose tray correctly. • Make sure they are loaded properly (→ p. 2-5). The transparencies should be loaded one by one in the multi- purpose tray. The transparencies for color copiers may be loaded in the multi-purpose tray. • Do not use any transparencies for color copiers. They will cause a paper jam. Please use transparencies recommended by Canon. ❚Paper feeds curled. Unacceptable paper is loaded. • Load proper paper in the cassette or multi-purpose tray. (→ Chapter 2) • Select TRANSPARENCYin the PAPER TYPEof the Additional Functions. (→ p. 4-4) Paper Feeding Problems