Canon printer FAXPHONE L170 User Manual

							Troubleshooting
13
Copying Problems13-18
Copying Problems
The machine will not make a copy.
QIs the cartridge installed correctly?
AMake sure the cartridge is installed correctly. (See “Installing/Replacing the Toner Cartridge,” on p. 2-16.)
QIs the sealing tape removed from the cartridge?
ARemove the sealing tape from the cartridge. (See “Installing/Replacing the Toner Cartridge,” on p. 2-16.)
QIs the cassette inserted completely into the machine?
AInsert the cassette as far as it will go. (See “Loading Paper in the Cassette,” on p. 4-3.)
QDid you connect the power cord to the machine just now?
AWait for a while. After connecting the power cord, the machine cannot scan documents immediately. 
QIs the document loaded correctly?
ARemove the document, stack it if necessary, and load it in the ADF correctly. (See “Loading Documents in the ADF,” on 
p. 6-3.)
AMake sure the ADF is closed.
If the documents have black streaks or appear dirty after you feed them in the ADF.
QAre the scanning glass and rollers of the ADF clean?
AClean the scanning glass and rollers of the ADF. (See “Cleaning the ADF Area,” on p. 14-2.)
NOTE
For additional troubleshooting, see “Print Quality Problems,” on p. 13-19. 
						

							Troubleshooting
13
Print Quality Problems13-19
Print Quality Problems
The print quality is not what you expect; print is not clear, has missing dots or white streaks.
QAre the size, thickness and type of the paper you are using within the specifications of the machine?
ACheck that the paper you are using is supported by the specifications of the machine. (See “Print Media Requirements,” on 
p. 4-1.)
QIs the cartridge installed correctly?
AMake sure the cartridge is installed correctly. (See “Installing/Replacing the Toner Cartridge,” on p. 2-16.)
QIs any toner left in the cartridge?
AReplace the cartridge if necessary. (See “Installing/Replacing the Toner Cartridge,” on p. 2-16.)
QIs the exposure adjusted correctly?
AAdjust the exposure correctly using [Exposure]. (See “Adjusting the Exposure (Density),” on p. 10-6.)
Copies are dir ty.
QIs the scanning glass or the scanning glass cover clean?
AClean the scanning glass or the scanning glass cover. (See “Cleaning the ADF Area,” on p. 14-2.)
QIs the cartridge free of damage?
AIf there is a scratch on the cartridge, replace with a new one. (See “Installing/Replacing the Toner Cartridge,” on p. 2-16.)
QIs the machine adjusted to room temperature? If not, condensation might build up inside the machine.
AAllow at least 2 hours for the machine to adjust to room temperature before attempting to use it. 
						

							Troubleshooting
13
Print Quality Problems13-20
QIs the machine installed in a stable location?
AInstall the machine in a proper location. (See “Location” in the “Safety information” on p. v.)
Copies are too dark or too light.
QIs the exposure adjusted correctly?
AAdjust the exposure correctly using [Exposure]. (See “Adjusting the Exposure (Density),” on p. 10-6.)
QIs the machine in the toner saver mode?
ASet  to “OFF” in  of the Menu. (See “5.TONER SAVER MODE,” on 
p. 15-4.)
The printouts are partly missing or shaded when you make copies on heavy paper.
QIs the paper type set correctly?
ASelect  or  in  in  of the Menu. (See “Loading 
Paper,” on p. 4-3.)
The printouts are missing when you make copies on rough paper.
QIs the paper type set correctly?
ASelect  in  in  of the Menu. (See “Loading Paper,” on p. 4-3.)
The edges of copies are dirty when you make copies.
QIs the paper size set correctly?
ASpecify the appropriate paper size in  in  of the Menu. (See “Loading Paper,” on 
p. 4-3.)
QIs  selected for the paper size?
ASpecify the appropriate size in  or  in  in  of 
the Menu. (See “Specifying the Paper Size,” on p. 10-2.)  
						

							Troubleshooting
13
Printing Problems13-21
Printing Problems
The Alarm indicator comes on.
QDoes the machine feed paper correctly, or is there paper in the cassette or multi-purpose feeder?
AClear the paper jam, or load paper in the cassette or multi-purpose feeder. (For instructions on clearing paper jam, see 
“Clearing Jams,” on p. 13-1. For instructions on loading paper, see “Loading Paper,” on p. 4-3.)
AIf the machine has no paper jam, or paper is loaded in the cassette or multi-purpose feeder, unplug the machine and wait 
approx. 3 minutes to 5 minutes, then plug it in again. If the problem is fixed, the Alarm indicator will turn off, and the LCD will 
return to the standby mode. If the Alarm indicator remains flash, unplug the machine, and contact your local authorized 
Canon dealer or the Canon help line.
Printout does not match paper size.
QIs the paper stack loaded and aligned correctly in the cassette, or is paper loaded in the multi-purpose feeder correctly?
AMake sure the paper is loaded and aligned correctly in the cassette or the paper is loaded correctly in the multi-purpose 
feeder. (See “Loading Paper,” on p. 4-3.)
QIs the appropriate paper size set through the operation panel?
ASpecify the appropriate paper size in  in  of the Menu. (See “Loading Paper in the 
Cassette,” on p. 4-3.) 
						

							Troubleshooting
13
If You Cannot Solve the Problem13-22
If You Cannot Solve the Problem
If you have a problem with your machine and cannot solve it using the information in this chapter, contact the Canon 
Customer Care Center.
CAUTION
If the machine makes strange noises, emits smoke or strange smells, unplug it immediately and contact the Canon 
Customer Care Center. Do not attempt to disassemble or repair the machine yourself.
NOTE
Attempting to repair the machine yourself may void the limited warranty. 
Before contacting the Canon Customer Care Center, make sure you have the following information about your machine:
•The machine’s name: FAXPHONE L170
•The machine serial number (on a label on the back of the machine)
•Where you purchased the machine•A detailed description of the problem •The steps you have taken to solve the problem, and the results
SERIAL NUMBER 
						

							CHAPTER
Cleaning the Machine14-1
14Maintaining Your Machine 
Your machine requires no maintenance other than periodic cleaning, and replacing of the toner cartridge as needed.
Cleaning the Machine
Clean your machine regularly to keep it in good operating condition.
NOTE
Follow these precautions whenever you clean the machine:
- When cleaning the machines exterior or the scanning glass, be sure to disconnect the power cord before cleaning the machine.
- When the power cord is disconnected, any documents stored in memory will be erased if you leave the machine unplugged for 1 hour or 
more. Be sure to plug the machine in after cleaning to avoid this happening. If  appears in the LCD display, follow 
steps on p. 7-6 to print out the document.
- If you disconnect the machine while it is waiting to send a document, you will have to set the machine to send your document again once 
you finish cleaning the machine. However, when you have set a document for delayed transmission, the machine holds the document in 
its memory for about 1 hour.
- Do not use tissue paper, paper towels, or similar materials for cleaning; they can stick to the components or generate static charges.
- Never use volatile liquids such as thinner, benzene, acetone, or any other chemical cleaner to clean the interior of the machine; these 
can damage the machine’s components.
Cleaning the Machine’s Exterior 
1Disconnect the power cord.
2Wipe the machine’s exterior with a clean, soft, lint-free cloth moistened with water or diluted dishwashing detergent solution.
CAUTION
Never use thinner, benzene, alcohol, or any other organic solvent to clean the machine, as these can damage the machine’s 
surface.
3Plug the power cord back in. 
						

							Maintaining Your Machine
14
Cleaning the Machine14-2
Cleaning the ADF Area
Black lines may appear in printouts when the ADF is used to feed documents.
This is caused by paste, ink, correction fluid, or other foreign matters in the read area of the ADF. Use a clean soft cloth to 
wipe the read area clean. Take particular care to clean at the locations where the black lines are appearing on printouts.
If you have trouble getting the glass clean, wipe with a cloth moistened with water or a mild neutral detergent, and then 
wipe the glass dry with another cloth.
IMPORTANT
Paste, ink, correction fluid, and other foreign matter can soil the scanning glass when you send a document through the ADF while the 
paste, ink, or correction fluid on the original is still wet. This is what causes black lines on copies. Whenever you load a document is the 
ADF, always check to make sure that any paste, ink, or correction fluid that is on the document is completely dry.
NOTE
When you unplug the machine, any documents stored in memory will be erased if you leave the machine unplugged for 1 hour or more. Be 
sure to plug in the machine after cleaning to avoid this happening.
Black linesCopyPaste,ink,
correction fluid,
etc
Read area 
						

							Maintaining Your Machine
14
Cleaning the Machine14-3
1Disconnect the power cord.
2Open the operation panel by gently pulling it up.
3Use a soft, dry, clean cloth to clean the scanning glass and rollers (shaded areas).•If the document scanning glass and rollers are dirty, the documents you send or print will also be dirty.•Clean with a soft cloth that will not scratch the glass or rollers.•Use a soft, dry, clean cloth to wipe up paper dust around the rollers.
4Clean the shaded areas of the operation panel and the machine.
Dirt and dust particles that collect on the underside of the operation panel also affect the quality of documents you copy and send.
5When you finished, close the operation panel by pressing it down from the center.
NOTE
Be sure to close the operation panel until it locks into place. Otherwise the machine will not function properly.
6Plug the power cord back in.
SCANNING
GLASS 
						

							Maintaining Your Machine
14
Transporting the machine14-4
Transporting the machine
Be sure to disconnect the power cord before transporting the machine. If the machine is likely to be subjected to vibration 
(e.g., when transporting over long distances), the following precautions should be taken. If you do not follow these 
precautions, the machine may be damaged or the quality of your printouts may be adversely affected.
1Disconnect the power cord.
2If the machine is connected to a telephone or your computer, remove the telephone line or printer cable.
3Open the printer cover.
4Grip the end of the cartridge, and remove it from the machine. In order to avoid direct sunlight, place the cartridge in the 
protective bag that the cartridge came in when you purchased it.
5Close the printer cover.
6Pull out the cassette completely, and remove the extension cover from the machine.
7Detach the cassette extension from the cassette.
8Insert the cassette in the machine.
9Remove the output tray and document output tray. 
						

							CHAPTER
Accessing the Menu15-1
15The Menu System
The Menu allows you to specify or register various settings. This chapter explains the procedure to access the menus and their contents.
Accessing the Menu
1Press [Menu].
2Press [ (-)] or [ (+)] to select the menu you want to change ➞ press [Set].
3Press [ (-)] or [ (+)] to select the submenu you want to change ➞ press [Set].
NOTE
•For details on submenus, see “Menu Descriptions,” on p. 15-2.  •After selecting the item or value with [ (-)] or [ (+)], press [Set] to enter the setting.•If you press [Stop/Reset] before [Set] is pressed, the item you have selected will not be registered.•Press [Stop/Reset] to exit from the Menu.•If you press [Menu], the display returns to the previous screen.
➞ADDITIONAL FUNCTIONS
 3.COPY SETTINGSCOPY SETTINGS
 1.STD. IMAGEQUALITY 
➞COPY SETTINGS
 2.STANDARD EXPOSURE STANDARD EXPOSURE
              MANUAL