Canon printer FAXPHONE L120 User Manual

							8-14
Maintenance
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To this end, for every cartridge collected, Canon Canada donates $1, shared equally 
between World Wildlife Fund Canada and the Nature Conservancy of Canada. This 
donation is utilized in Canada.
●For further information about The Clean Earth Campaign in Canada, please call or 
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6390 Dixie Road
Mississauga, ON L5T 1P7 
						

							8-15
Maintenance
Transporting the Machine
Follow this procedure to avoid 
vibration damage to the machine when 
transporting it over a long distance.
1Disconnect the power cord and 
all the cables from the back of 
the machine.
2Close the paper delivery tray 
extension (A), and then the 
paper delivery tray (B) itself.
CAUTION
Do not close the paper delivery tray without 
folding the extension first.
3Open the cartridge cover by the 
notch (A).
4Remove the cartridge.
NOTE
– Always hold the cartridge by its handle.
– To avoid exposing the cartridge to light, 
place it in its protective bag or wrap it in a 
thick cloth.
5Close the cartridge cover.
NOTE
Be careful not to get your fingers caught.
A B
A 
						

							8-16
Maintenance
6Push down the document feeder 
tray extension (A), then close the 
document feeder tray (B).
7Fold the document delivery tray 
extension (A), and then push the 
document delivery tray (B) into 
the machine.
CAUTION
Do not open or close the document 
delivery tray extension after the document 
delivery tray is pushed into the machine.
BA
AB 
						

							9-1
Troubleshooting
Troubleshooting
Clearing Jams
NOTE
Do not force jammed document or paper out of the 
machine. Contact Canon Customer Care Center 
for assistance.
Document Jams
When a document jams in the machine, 
the LCD displays  and . A 
jammed document can be pulled out from 
the ADF or the document delivery slot.
1Lift the document release lever.
If a multi-page document is loaded, remove 
the entire document from the ADF.
2Lift the paper stack cover and 
pull it out completely.
NOTE
Make sure the back end of the cover does 
not catch the front paper guide.
3Lower the scanning platform (A) 
in the document delivery slot.
A 
						

							9-2
Troubleshooting
4Carefully pull out the jammed 
document.
5Lift the scanning platform back 
into place.
6Insert the paper stack cover.
NOTE
Make sure the back end of the cover does 
not catch and lower the scanning platform.
7Lower the document release 
lever back into place.
8Press [Stop/Reset] to return to 
standby mode. 
						

							9-3
Troubleshooting
Paper Jams
When paper jams in the machine, the 
LCD displays  and . Try to remove 
jammed paper from inside the machine 
first, then from the paper feeder if 
necessary. Check the following if you 
experience repeated paper jams:
– Fan and tap the paper stack on a flat 
surface before loading it in the 
machine.
– Check that the paper you are using 
meets the requirements for use. (See 
“Print Media,” on p. 3-1.)
– Make sure you have removed any 
scraps of paper from inside the 
machine.
Inside the Machine
1Close the paper delivery tray 
extension (A), and then the 
paper delivery tray (B) itself.
CAUTION
Do not close the paper delivery tray without 
folding the extension first.
2Open the cartridge cover by the 
notch (A).
CAUTION
Always open the cartridge cover first before 
removing jammed paper inside the 
machine.
3Remove the cartridge.
NOTE
– Always hold the cartridge by its handle.
– To avoid exposing the cartridge to light, 
place it in its protective bag or wrap it in a 
thick cloth.
4Carefully pull jammed paper out 
of the machine.
A B
A 
						

							9-4
Troubleshooting
CAUTION
– Do not touch the fixing assembly (A) as 
it becomes very hot during use.
– Do not touch the pins (B) or the transfer 
roller (C) as this can damage the 
machine.
– If you tear the paper, remove any torn 
pieces to avoid further jams.
– If loose toner comes into contact with 
your skin or clothing, wash with cold 
water. Warm water will set the toner.
5Hold the cartridge by its handle.
The arrow (A) on the cartridge should be 
facing away from you and pointing down.
6Insert the cartridge into the 
machine as far as it will go.
Align the guide (A) on the left side of the 
cartridge with the groove inside the 
machine.
7Close the cartridge cover.
NOTE
Be careful not to get your fingers caught.
8Open the paper delivery tray and 
the extension.
C BA
A
A 
						

							9-5
Troubleshooting
Paper Feeder
If you cannot reach the jammed paper 
from inside the machine, try removing it 
from the paper feeder.
1Lift the paper stack cover and 
pull it out completely.
`
NOTE
Make sure the back end of the cover does 
not catch the front paper guide.
2Carefully pull jammed paper 
from inside the slot.
NOTE
If you tear the paper, remove any torn 
pieces to avoid further jams.
3Insert the paper stack cover.
NOTE
Make sure the back end of the cover does 
not catch and lower the scanning platform. 
						

							9-6
Troubleshooting
LCD Messages
See the table below when the LCD displays error messages.
MessageDescriptionAction
CARTRIDGE COVER OPEN
CLOSE CRG. COVERThe cartridge cover is open. Close the cartridge cover.
CHECK SCAN PLATFORMThe scanning platform is 
dirty, or not set into scanning 
position.Clean the scanning area, or 
lift the scanning platform into 
place.
Comm.ErrCommunication is 
disconnected. (only in the 
copy mode)Resend the fax or ask the 
other party to send their fax 
again.
Check with the other party if 
their machine is set correctly 
for the required function.
COMM.ERROR
(xxxx)Communication is 
disconnected.Resend the fax or ask the 
other party to send their fax 
again.
DESTINATION SET
BY MANUAL UP TO 16Maximum number of 
recipients (16) were 
manually entered for 
broadcasting or polling.Resend the document to 
other recipients if necessary.
DRAM LOSTThe data in memory was lost 
when the machine was 
turned on.The machine automatically 
returns to standby mode.
DUPLICATE SETTINGThe same recipient was 
entered twice.Select a different recipient.
Fax ErrThe telephone line is busy or 
there was no answer. (only in 
the copy mode)Check if the recipient’s 
number is correct or the 
telephone cable is properly 
connected. 
						

							9-7
Troubleshooting
FILE FULL/RX CANCELReception cannot be 
completed because all 
memory files are used.Wait for the machine to finish 
jobs in memory and try 
again.
FILE FULL/TX CANCELTransmission is canceled 
because all memory files are 
used.Wait for the machine to finish 
jobs in memory and try 
again.
HANG UP THE PHONEThe handset or an external 
telephone is off the hook.Hang up the handset or the 
telephone.
LINE PROBLEM
CHECK LINEThe telephone line is busy or 
there was no answer.Check if the recipient’s 
number is correct or the 
telephone cable is properly 
connected.
MEM. FULL/RX CANCELReception cannot be 
completed due to insufficient 
memory.Print out or delete 
documents in memory and 
ask the other party to send 
the fax again.
MEM. FULL/TX CANCELTransmission is canceled 
due to insufficient memory. 
No operation is performed 
for one minute after the 
memory becomes near full.Wait for the machine to send 
documents in memory and/
or lower the resolution and 
try scanning the document 
again.
Press any key and remove 
the document from the ADF.
NO POLL RX DOC.The remote machine does 
not have a document for 
polling.Check the telephone number 
or ask the other party to set 
the document for polling.
MessageDescriptionAction