Canon printer Color imageCLASS MF9280Cdn User Manual

12-26
Error Messages
Troubleshooting

MessageDescriptionAction
Drawer 1 is not inserted.Printing or copying could not be 
performed because the paper 
drawer (Drawer 1) was not set.
Set the paper drawer (Drawer 1) and 
push it in as far as it will go. The copy or 
print will automatically resume.
IEEE802.1X Error An unknown 
error has occurred.
IEEE802.1X Error Unknown error 
has occurred.
An unknown error occurred.The machine failed to analyze the server 
certificate sent from the RADIUS server....

12-27
Error Messages
Troubleshooting

MessageDescriptionAction
Insert the fixing unit.The fixing unit is not inserted.Insert the fixing unit. For detailed 
instructions, see “When the Message 
Does Not Disappear,” on p. 12-19.
Insert the toner cartridge all the 
way holding the right & left grips.
A toner cartridge is not installed or 
not installed correctly.
Install the toner cartridge correctly.
Load LTR to Drawer 1.  
(Depending on the paper supply 
and settings, the message 
displayed may vary.)...

12-28
Error Messages
Troubleshooting

MessageDescriptionAction
No response from the server. 
Check the settings.
The specified server settings are 
incorrect, or the server is not turned 
ON. Alternatively, the machine’s 
TCP/IP resources may be low.
Wait for a while, and try browsing again. 
If you still fail, try selecting another 
server.
Not enough TCP/IP resources. 
Wait a moment and perform the 
operation again.
You cannot browse the network due 
to a lack of TCP/IP resources. This 
may be because...

12-29
Error Messages
Troubleshooting

MessageDescriptionAction
Paper diff. from set size/type.If the message  appears after you 
have selected  to the 
message :
1.  Change the following so that they 
match:
Paper size setting on the machine
The size of the paper loaded in the 
paper drawer 
(See  “Loading Paper” on p. 2-10 or 
“Setting Paper Size and Type,” on 
p. 2-2
2.)
2.   Remove the jammed paper inside 
the machine and close the front 
cover (see “Inside of the Machine,” 
on p. 12-1
3).
–
•
•
The...

12-30
Error Messages
Troubleshooting

MessageDescriptionAction
Press the OK key.[Stop] has been pressed while 
scanning the document using the 
feeder.
Press [OK], then set the originals again.
Printer ErrorSome kind of error has occurred in 
the machine.
Turn OFF the main power switch, wait 
for more than 10 seconds, then turn it 
ON again. If the message persists, take 
a note of the error code that appears 
on the bottom left of the display, turn 
OFF the main power switch, disconnect 
the power...

12-31
Error Messages
Troubleshooting

MessageDescriptionAction
Remove the jammed paper from 
inside the front cover.
A paper jam occurred inside the 
front cover.
–Check the location of the paper jam 
and remove the jammed paper. Press 
the right Any key to display the next 
procedure. For detailed instructions, 
see “Inside of the Machine,” on 
p. 12-1
3.
–
A paper jam occurred because 
the paper loaded in the paper 
drawer is different from the paper 
specified in  and 
the printer driver screen....

12-32
Error Messages
Troubleshooting

MessageDescriptionAction
Search condition includes 
characters that cannot be used 
with the selected server.
“\” is used in the search criterion.–Remove “\” from the search criterion, 
and then search again.
–
The combination of characters 
used in the search criterion does 
not constitute an acceptable 
search criterion.
There is an unequal number of 
“(“ and “)”.
“*” is not placed within “( )”.
–
•
•
Make sure that the characters for 
the search criterion are...

12-33
Error Messages
Troubleshooting

MessageDescriptionAction
The memory is full.The number of TX/RX jobs that can 
be stored in memory reached the 
maximum.
–The maximum numbers of jobs 
that can be stored in memory are 
as follows (Based on the condition 
that the other party sends the fax by 
the Color imageCLASS MF9280Cdn/
Color imageCLASS MF9220Cdn with 
ITU-T No. 1 Chart standard mode): 
Up to 70 jobs for sending or 90 jobs 
for receiving, 95 fax jobs including 
sending and receiving, or 75...

12-34
Error Codes
Troubleshooting

Error Codes
If a job or operation does not complete successfully, check the error code, and perform the 
necessary operations according to the error code displayed. You can check the error code on 
the Details screen when you select  on the System Monitor screen.  
If a send, receive, or fax job does not complete successfully, the error code is printed in the 
RESULT column on the Activity Report, TX Report, and Fax Activity Report.  
Perform the necessary procedures...

12-35
Error Codes
Troubleshooting
Error CodeDescriptionAction
#0005The recipient did not answer within 35 
seconds.
–Confirm that the recipient’s machine is able to 
communicate, and try again.
–
The recipient’s machine is not a G3 fax.–Check the type of receiving machine with the 
receiving party.
–
#0009There is no paper.–Load paper. (See “Loading Paper,” on p. 2-10.)–
The paper drawer is not correctly inserted into 
the machine.
–Insert the paper drawer properly. (See “Loading 
Paper,” on p. 2-1
0.)...