Canon printer Color imageCLASS MF9280Cdn User Manual

12-16
Clearing Jams
Troubleshooting

1 
Lift the scanning platform (A) until it is 
locked.2 
Open the fixing cover, holding it by its left 
tab (A).
Fixing Unit
If a screen similar to the one shown below appears on the display, remove the jammed paper from the fixing 
unit. Then press the right Any key to display the next procedure.
10
 Close the front cover. 

12-17
Clearing Jams
Troubleshooting

3 
Hold both sides of any jammed paper and 
gently pull it out.
Do not force a jammed paper out of the machine.If the jammed paper cannot be removed easily,  proceed to the next step.
4 
Close the fixing cover.
5 
Lower the scanning platform. 

12-18
Clearing Jams
Troubleshooting
1 
Open the back cover.
2 
Hold both sides of any jammed paper and 
gently pull it out.
3 
Close the back cover.
4 
Open and close the front cover to reset 
the machine.
If you are using the stack bypass tray, close it 
before opening the front cover.
Close the front cover gently holding the handle 
(A).
Back Cover
If a screen similar to the one shown below appears on the LCD display, remove the jammed paper from the 
back side of the machine. Then press the right Any...

12-19
When the Message Does Not Disappear
Troubleshooting

When the Message Does Not Disappear
When the message that indicates a paper jam occurring inside the top cover does not 
disappear even after the jammed paper is removed, this indicates that the jammed paper 
still remains in the fixing unit. Remove the fixing unit using the following procedure to 
remove the jammed paper.
The fixing unit and its surroundings inside the printer are hot during use. Make sure the fixing unit is completely cool...

12-20
When the Message Does Not Disappear
Troubleshooting

4 
Move the control panel into the upright 
position.
5 
Press the blue tabs (A) and hold the fixing 
unit by the parts indicated with arrows.
6 
Remove the fixing unit with both hands.
7 
Place the fixing unit on a flat surface. 
8 
Open the fixing unit cover.
9 
Remove the jammed paper.
10
 Install the fixing unit.
11
 Close the fixing cover. 

12-21
When the Message Does Not Disappear
Troubleshooting

12
 Lower the scanning platform.
13
 Reconnect the power cord and turn on 
the main power switch. 

12-22
If the Delivery Feeder Unit Is Not Installed Correctly
Troubleshooting

If the Delivery Feeder Unit Is Not Installed 
Correctly
If the delivery feeder unit is not installed correctly, an error code  appears on the 
display. Follow the procedure below to install the delivery feeder unit correctly. If the error 
code does not disappear after the delivery feeder unit is installed correctly, contact Canon 
Customer Care Center.
You have to remove the delivery feeder unit and re-install the delivery...

12-23
If the Delivery Feeder Unit Is Not Installed Correctly
Troubleshooting
Do not place any object on or touch the transfer belt (A) of the delivery feeder unit. The transfer belt (A) of the delivery feeder unit is supplied with a function that cleans itself, therefore, do not clean the belt even when the toner is on it. If the delivery feeder unit is broken or transfer belt (A) is damaged, this may result in misfeeds or deterioration in print quality.
4 
Install the delivery feeder unit so that the...

12-24
Error Messages
Troubleshooting

Error Messages
When a message appears on the display, please refer to the examples of error messages in 
the table below.
MessageDescriptionAction
A cover is open.The front cover or the fixing unit 
cover is open.
Close the front cover or the fixing unit 
cover.
Avail. Mem.This message shows the percentage 
of the memory currently available. 
This message is displayed when 
you set the originals in the feeder in 
Fax/Send mode.
If you need more space, wait for the...

12-25
Error Messages
Troubleshooting
MessageDescriptionAction
Cannot find the selected server. 
Check the settings.
The IP address that the machine 
should connect to cannot be 
determined.
–Check the DNS (Domain Name 
System) server settings. (See “Network 
Settings,” in the e-Manual.)
–
Check whether the DNS server’s DNS 
settings are correct.
–
If  is set to 
 
for the LDAP server, the machine 
cannot determine the host name.
–Check the DNS (Domain Name 
System) server settings. (See “Network...