Canon printer Color imageCLASS MF9280Cdn User Manual

12-36
Error Codes
Troubleshooting

Error CodeDescriptionAction
#0403The job failed because the same file name 
existed. Generally, if the same file name exists, a 
file will be automatically renamed by adding a 
number, which ranges from 1 to 999, to the tail 
of its file name in order to avoid naming conflicts. 
However, this error occurred because the file with 
the same number already added to its file name 
existed.
Rename the file, and then write the data again.
#0404The job failed because the...

12-37
Error Codes
Troubleshooting

Error CodeDescriptionAction
#0752The SMTP server name for e-mail or I-fax is not 
correct.
–Start the Remote UI and make sure that the 
SMTP Server in E-mail/I-Fax Settings under 
Network Settings matches the SMTP server 
address you checked in “Network Settings,” in 
the e-Manual.
–
The domain name or e-mail address may not 
be set.
–Start the Remote UI and make sure that 
Domain Name in TCP/IP Settings under 
Network Settings is set correctly.
–
Start the Remote UI...

12-38
Error Codes
Troubleshooting

Error CodeDescriptionAction
#0801A timeout error occurred while the machine 
was communicating with the SMTP server to 
send an e-mail message.
–Check that the SMTP server is functioning 
normally, or check the network status.
–
The SMTP server returned an error while trying 
to connect. The destination is not correct.
–Check the destination setting.–
An error occurred on the server side during 
transmission to a file server.
–Check that the file server is operating...

12-39
Error Codes
Troubleshooting

Error CodeDescriptionAction
#0810A POP (Post Office Protocol) server connection 
error occurred while receiving an I-fax.
–Check the POP Server name in  in  in  (from the Additional 
Functions screen).
Confirm that the POP server is functioning  
normally.
Check the network status.
–
–
–
The POP server returned an error during the 
connection.
–Start the Remote UI and make sure that POP 
Server in E-mail/I-Fax Settings under Network 
Settings matches the POP server...

12-40
Error Codes
Troubleshooting
Error CodeDescriptionAction
#0839The user name or password for the SMTP 
Authentication is incorrect.
Start the Remote UI and make sure that SMTP 
Server in E-mail/I-Fax Settings under Network 
Settings matches the SMTP server address you 
checked in “Network Settings,” in the e-Manual.
Start the Remote UI and enter the correct 
password for the SMTP Authentication in 
Password in E-mail/I-Fax Settings under 
Network Settings. 
If you do not know what your password is,...

12-41
If a Message Such as  is displayed
Troubleshooting

If a Message Such as  is displayed
If all of the following do not match, a message such as  is 
displayed:
The paper size specified on the printer driver (Only when printing from a computer)
The paper size specified in the  menu on the machine
The size of the paper loaded in the paper drawer or stack bypass tray
If such a message is displayed and you are unable to make a copy or print job, change the 
paper size in the items described above so...

12-42
If a Message Such as  is displayed
Troubleshooting

Reloading the Paper
1 
Load the correct size paper, then press 
[OK] to resume the job.
The machine re-starts printing.
See “Loading Paper,” on p. 2-10 for instructions 
on how to load paper.
Changing the Paper Size Setting
For the Stack Bypass Tray
If you set the standard settings for stack bypass tray, follow the procedures below to change paper size.
●
1 
Press  (Main Menu).
2 
Press the right Any key to select 
.
3 
Use [▼], [▲] or  (Scroll...

12-43
If a Message Such as  is displayed
Troubleshooting

6 
Use [▼], [▲] or  (Scroll Wheel) to select 
paper size, then press [OK].
You can select from the following paper sizes:
, , , , , 
, , , , , 
, , , , 
, 
If you use A/B size paper, press the right Any key 
to select  and select the paper size 
you want to use.
7 
Use [▼], [▲] or  (Scroll Wheel) to select 
paper type, then press [OK].
You can select from the following paper types:
, , , 
, , , , 
, , 
The selectable paper types vary depending on...

12-44
If a Message Such as  is displayed
Troubleshooting
4 
Use [▼], [▲] or  (Scroll Wheel) to select 
 or *, then press 
[OK].
*  Only when the optional Paper Drawer (Paper 
Drawer 2) is attached.
5 
Use [▼], [▲] or  (Scroll Wheel) to select 
paper size, then press [OK].
You can select from the following paper sizes:
, , , , , 
, 
If you use A/B size paper, press the right Any key 
to select  and perform the step 
above.
6 
Use [▼], [▲] or  (Scroll Wheel) to select 
paper type, then press [OK].
You can...

12-45
If a Power Failure Occurs
Troubleshooting

If a Power Failure Occurs
If power is suddenly lost due to an outage or accidental unplugging, a built-in battery 
retains the user data settings and the Address Book settings. Any sent or received 
documents stored in memory are backed up for about 60 minutes. During a power cut, 
functions are limited as follows: 
You cannot send, receive, copy, scan, or print documents.
You may not be able to make telephone calls using an external telephone, depending...