Canon Pixma Pro9500 Quick Start Guide

							Troubleshooting77
Handling Error Messages
When a printer error occurs, the  ALARM lamp flashes orange in the way as shown below. The 
number of flashes (orange) indicates the type of error that has occurred. Count the flashes 
and take the appropriate action to correct the error. 
Number of 
FlashesPossible CauseTr y This
Two flashes No paper in the  Auto Sheet Feeder Reload paper to the Auto Sheet Feeder and press the 
RESUME/CANCEL button.
Three flashes Front Tray or Rear  Support is closed/
Paper jam If the Front Tray is closed, open it to resume printing.
If the Rear Support is closed when printing from the Front Tray, open it and press 
the 
RESUME/CANCEL  button on the printer.
If the error still remains when the Front Tr ay or the Rear Support is opened, paper 
may be jammed. Remove the jammed paper,  reload paper in the printer, then 
press the  RESUME/CANCEL  button. 
See  “Paper Jams ” on page 76.
Four flashes The ink tank is not  installed properly/
The ink has run out Possible causes are as follows:
z
The ink tank may not be installed properly (The lamp on the ink tank is off). 
Install the appropriate ink tank.
z Ink has run out (The lamp on the ink tank flashes). 
Replace the ink tank and close the Top Cover.
If printing is in progress and you want to continue printing, press the  RESUME/
CANCEL  button with the ink tank installed. Then printing can continue under 
the ink out condition. 
Replace the empty ink tank immediately after the printing. The printer may be 
damaged if printing is continue d under the ink out condition. 
See  “Replacing Ink Tanks ” on page 42.
If multiple ink lamps are flashing, check how fast they flash. 
Fast flashing (at about one second interval) indicates the ink is empty. 
Slow flashing (at about three second interval) indicates ink is low. For 
details on different flashing speeds, see  “Getting the Ink Level 
Information ” on page 36.
Five flashes Print Head is not  installed/Defective 
Print Head Install the Print Head. If the Print Head is already installed, remove the Print Head 
and reinstall it.
If this error still remains, the Print Head may be damaged. Contact the Customer 
Care Center.
Six flashes Inner Cover is open Close the Inner Cover and press the  RESUME/CANCEL button.
Do not open or close the Inner Cover during printing because this can damage the 
printer.
Seven flashes The ink tank is not  installed in the 
appropriate 
position Possible causes are as follows:
z
Some ink tanks are not installed in place. 
z More than one ink tanks of the same color are installed. 
Confirm that the ink tanks are installed in the appropriate positions. 
See  “Replacing an Ink Tank ” on page 35.
Note the number of flashes Repeats
 
						

							Troubleshooting
78
Eight  flashes Ink absorber almost full The printer has a built-in ink absorber for the ink used during print head cleaning, 
for example.
Eight flashes indicates that the ink absorber is nearly full.
Press the 
RESUME/CANCEL  button to cancel the error so you can continue printing. 
Before the ink absorber becomes completely full, contact the Customer Care 
Center. (You will need to replace a particular part of the printer.)
Canon recommends that you call for service as soon as this error 
occurs. Once the ink absorber becomes completely full, printing 
cannot be performed until the ink absorber is replaced.
Nine flashes A specified period  of time has elapsed 
without receiving a 
response from the 
digital camera/The 
digital camera or 
digital video 
camcorder 
connected is not 
compatible with 
this printer z
A communication time out occurs if an operation that involves communication 
takes too long or if it takes too much ti me to send data. This may stop printing. 
Disconnect the camera cable and reconnect it.
Depending on the model or brand  of your PictBridge compliant 
device, you may have to select a  print mode before connecting the 
device. 
You may also have to turn on the device or select Play mode manually 
after connecting the device to the printer. 
Perform necessary operations according to the instruction manual 
supplied with your device.
If the error is still unresolved, try printing other photographs and see if you can 
print it.
z Check if a device connecting to the Direct Print Port is compatible to the printer. 
PictBridge-compatible digital camera or digital video camcorder can be 
connected to your printer for Direct Printing.
Ten flashes The Front Tray is not  set to its correct 
position/The Front 
Tray was moved 
during printing When printing from the Auto Sheet Feeder, return the Front Tray to its normal 
printing position. Ensure that paper is lo
aded in the Auto Sheet Feeder and then 
press the  RESUME/CANCEL  button on the printer to resume printing.
Refer to  “Returning the Front Tray to Its Normal Printing Position ” on page 14 for 
details about how to return the Front Tray to its normal printing position.
If you have moved the Front Tray during printing, return the Front Tray to the 
correct position, then press the  RESUME/CANCEL button on the printer and try 
printing again.
Do not move the Front Tray during printing.
Number of 
FlashesPossible CauseTr y This
 
						

							Troubleshooting79
Eleven flashes Automatic print  head alignment 
failed/The Page 
Size setting does 
not match the size 
of the paper loaded 
in the printer When performing Automatic Print Head Alignment
 
Possible causes are as follows:
z Letter-sized paper is not loaded on the Auto Sheet Feeder.
Press the  RESUME/CANCEL  button on the printer to clear the error, then load 
two sheets of Letter-sized plain paper in the Auto Sheet Feeder. 
Automatic print head alignment cannot be performed using paper from the 
Front Tray. For automatic print head alignment, always load paper in the Auto 
Sheet Feeder.
z Print Head nozzles are clogged.
Press the  RESUME/CANCEL  button on the printer to clear the error, and then 
print out the nozzle check pattern to  examine the print head condition. 
See  “Printing the Nozzle Check Pattern ” on page 48 for information on how to 
print a nozzle check pattern.
z The Paper Output Slot has been exposed to a strong light source preventing 
correct print head alignment. 
Press the  RESUME/CANCEL  button to clear the error and move the printer to a 
darker location.
After carrying out the above measures, if the problem continues after aligning the 
Print Head again, press the  RESUME/CANCEL button to clear the error, and then 
perform manual print head alignment. For details on manual print head alignment, 
refer to “Aligning the Print Head” in the 
User’s Guide on-screen manual.
When printing the nozzle check patter n or performing Manual Print Head 
Alignment
Other than Letter-sized paper is loaded. 
Press the  RESUME/CANCEL  button on the printer to clear the error, and load Letter-
sized plain paper in the Auto Sheet Feeder. Then try performing again.
When performing an ordinary print job
Press the  RESUME/CANCEL  button on the printer to clear the error. Then check the 
Page Size  setting in the  Page Setup tab (Windows) or the  Page Setup dialog box 
(Macintosh) in the printer driver and load paper that is the same size as the setting 
and try printing again.
If this error occurs even when the paper loaded in the printer is the same as the 
setting, set the printer driver not to detect the width of the paper.
See  “Error Regarding the Width of Paper ” on page 83.
Twelve flashes The paper is not  loaded correctly in 
the Front Tray Press the 
RESUME/CANCEL  button on the printer to clear the error, and then load 
the paper correctly in the Front Tray according to the procedure described in 
“ Loading Paper in the Front Tray ” on page 9 and try printing again.
Fourteen flashes The ink tank cannot  be recognized The ink tank may not be compatible with this printer (The lamp on the ink tank is 
off). 
Install the appropriate ink tank. 
See 
“Replacing an Ink Tank ” on page 35.
Fifteen flashes The ink tank cannot  be recognized Ink tank errors have occurred (The lamp on the ink tank is off). 
Replace the ink tank.
See 
“Replacing an Ink Tank ” on page 35.
Seventeen 
Flashes Printer detected ink 
out condition Printer detected ink out condition (The lamp on the ink tank flashes).
To avoid printing troubles such as the mixing of inks, this printer is designed to 
stop printing by flashing the 
ALARM lamp orange seventeen times when the 
remaining ink level in an ink tank goes under the amount of ink required to 
maintain both printer and print quality.
Stop printing, replace the ink tank, and then print again.
See  “Replacing Ink Tanks ” on page 42.
If multiple ink lamps are flashing, check how fast they flash. 
Fast flashing (at about one second interval) indicates the ink is empty. 
Slow flashing (at about three second interval) indicates ink is low. For 
details on different flashing speeds, see  “Getting the Ink Level 
Information ” on page 36.
Number of 
FlashesPossible CauseTr y This
 
						

							Troubleshooting
80
Eighteen Flashes Printer detected ink out condition Printer detected ink out condition (The lamp on the ink tank flashes).
If you want to continue printing, replace the ink tank and close the Top Cover.
Click 
Cancel Printing  (Windows) or Stop Job (Macintosh) to stop printing if you do 
not have a new ink tank. Be sure to replace the empty ink tank before resuming 
printing.
You can continue printing under the ink out condition, but this may cause the 
printing trouble such as the mixing of inks, or a printer malfunction.
If you want to continue printing, you need to release the function for detecting the 
remaining ink level.
To release this function, press and hold the  RESUME/CANCEL button for at least 5 
seconds, and then release it.
*  Releasing the function for detecting the remaining ink level is memorised.  Please be advised that Canon shall not be liable for any malfunction or trouble 
which may be caused by continuation of printing or refilling of ink.
See  “Replacing Ink Tanks ” on page 42.
z If multiple ink lamps are flashing, check how fast they flash. 
Fast flashing (at about one second interval) indicates the ink is 
empty. Slow flashing (at about three second interval) indicates ink 
is low. For details on different flashing speeds, see  “Getting the Ink 
Level Information ” on page 36.
z For details on how to resolve this error that has occurred when 
printing from a digital still camera or digital video camcorder, see 
Ink Error in  “An Error Message is Displayed on a PictBridge 
Compliant Device ” on page 85.
ALARM  (orange) lamp is lit The printer is not ready to feed paper from the Front Tray yet. Load the paper 
correctly in the Front Tray according to the procedure described in 
“Loading Paper 
in the Front Tray ” on page 9 and press the  RESUME/CANCEL button on the printer.
POWER (blue) and  ALARM 
(orange) lamps flash 
alternately An error that requires contacting the Cu
stomer Care Center may have occurred.
Disconnect the printer cable from the printer, and then turn the printer off and 
unplug the printer from the power supply. Plug the printer back in and turn the 
printer back on after leaving it for a while.
If the problem remains, contact the Customer Care Center.
Number of  FlashesPossible CauseTr y This
 
						

							Troubleshooting81
An Error Message Ap pears on the Screen
ProblemPossible CauseTr y This
Writing Error/
Output Error/
Communication 
Error Printer is not ready Ensure that the 
POWER lamp lights.
If the  POWER  lamp is off, turn the printer on.
The  POWER  lamp will flash blue when the printer is initializing. Wait until the 
POWER  lamp stops flashing and remains lit blue.
When the  ALARM lamp is flashing orange, an error may have occurred in the 
printer. For details on how to resolve the error, refer to  “Handling Error 
Messages ” on page 77.
Printer port setting 
does not match the 
interface connected 
to the printer Check the printer port settings.
1. Click 
Start and select  Control Panel , Printers and Other Hardware , and then 
Printers and Faxes .
For non-Windows XP, click  Start, select  Settings , and then  Printers.
2. Select the icon of your printer.
3. Open the  File menu and select  Properties.
4. Click the  Ports tab to confirm the port settings.
Make sure that a port named  USBnnn (Canon Pro9500 series ) (where “n” is a 
number) is selected for  Print to the following port (s ).
If the port setting is not correct, change the port setting according to the 
interface you are using on the  Ports tab, or reinstall the printer driver.
Faulty connection Ensure that the printer is securely connected to the computer.
z If you are using a relay device such as a USB hub, disconnect it, 
connect the printer directly to the computer, and try printing 
again. If printing starts normally, there is a problem with the 
relay device.
Consult the reseller of the relay device for details.
z There could also be a problem with the USB cable. Replace the 
USB cable and try printing again.
Printer driver is not 
installed properly Uninstall then reinstall the printer driver.
1. Click 
Start, and select  All Programs  (or Programs ), the name of your printer, 
and  Uninstall .
2. Follow the on-screen instructions to uninstall the driver.
3. Follow the procedures described in the 
Easy Setup Instructions and reinstall 
the printer driver.
 
						

							Troubleshooting
82
Error Regarding the 
Auto Sheet Feeder or 
Front TrayThe printer is not 
ready to feed paper 
from the Front Tray 
yetLoad the paper correctly in the Front Tray according to the procedure described 
in 
“Loading Paper in the Front Tray ” on page 9 and press the  RESUME/CANCEL 
button on the printer.
A paper size that 
cannot feed from 
the Auto Sheet 
Feeder is selected 
in the printer driver
Click  Cancel Printing , in the dialog box that is displayed. Then select  Front Tray 
from  Paper Source  on the Main tab in the printer driver. Load the paper in the 
Front Tray and try printing again.
Click  Delete Job  in the dialog box that is displayed. Select  Quality & Media from 
the pop-up menu in the  Print dialog box and select  Front Tray from Paper 
Source . Then load the paper in the Front Tray and try printing again.
A paper size that 
cannot feed from 
the Front Tray is 
selected in the 
printer driver
Click  Cancel Printing , in the dialog box that is displayed. Then select  Auto Sheet 
Feeder  from Paper Source  on the Main tab in the printer driver. Load the paper in 
the Auto Sheet Feeder and try printing again.
Click  Delete Job  in the dialog box that is displayed. Select  Quality & Media from 
the pop-up menu in the  Print dialog box and select  Auto Sheet Feeder from 
Paper Source . Then load the paper in the Auto  Sheet Feeder and try printing 
again.
The paper is not 
loaded correctly in 
the Front Tray Press the 
RESUME/CANCEL  button on the printer to clear the error, and then 
load the paper correctly in the Front Tray according to the procedure described 
in  “Loading Paper in the Front Tray ” on page 9 and try printing again.
The Front Tray is up 
when printing from 
the Auto Sheet 
Feeder starts Return the Front Tray to its normal printing position. Ensure that paper is loaded 
in the Auto Sheet Feeder and then press the 
RESUME/CANCEL button on the 
printer to resume printing.
Refer to  “Returning the Front Tray to Its Normal Printing Position ” on page 14 for 
details about how to return the Front Tray to its normal printing position.
The Front Tray is 
pulled up while 
printing from the 
Auto Sheet Feeder Return the Front Tray to its normal printing position, then press the 
RESUME/
CANCEL  button on the printer and try printing again.
Refer to  “Returning the Front Tray to Its Normal Printing Position ” on page 14 for 
details about how to return the Front Tray to its normal printing position. Do not 
move the Front Tray during printing.
The Front Tray is 
pulled down while 
printing from the 
Front Tray Return the Front Tray to the Front Paper Feeding Position, then press the 
RESUME/CANCEL
 button on the printer and try printing again.
Refer to  “Loading Paper in the Front Tray ” on page 9 for details about how to 
return the Front Tray to the Front Paper Feeding Position.
Do not move the Front Tray during printing.
ProblemPossible CauseTr y This
 
						

							Troubleshooting
83
Error Regarding the 
Width of PaperThe Page Size 
setting does not 
match the size of 
the paper loaded in 
the printerPress the RESUME/CANCEL button on the printer to clear the error. Then check 
the Page Size setting in the Page Setup tab (Windows) or the Page Setup dialog 
box (Macintosh) in the printer driver and load paper that is the same size as the 
setting and try printing again.
If this message appears even when the paper loaded in the printer is the same 
as the setting, set the printer driver not to detect the width of the paper.
The settings here are also applied under Direct Printing from a digital camera.
Select the Detect paper width check box again once printing is 
complete, and then click Send.
1. Open the printer properties dialog box.
2. Click the Maintenance tab and then Custom Settings.
3. Clear the Detect paper width check box, and then click Send.
Click OK when the confirmation message appears. 
1. Open the Canon IJ Printer Utility.
2. Select Custom Settings from the pop-up menu.
3. Clear the Detect paper width check box, and then click Send.
Click OK when the confirmation message appears.
Other than Letter-
sized paper is 
loaded when 
printing the nozzle 
check pattern or the 
print head 
alignment patternsIf other than Letter-sized paper is loaded, you cannot print these patterns. Press 
the RESUME/CANCEL button on the printer to clear the error, and load Letter-
sized plain paper in the Auto Sheet Feeder. Then try performing again.
“Error No.: 92”A paper size that 
cannot feed from 
the Auto Sheet 
Feeder is selected 
in the printer driverClick Delete Job in the dialog box that is displayed. Select Quality & Media from 
the pop-up menu in the Print dialog box and select Front Tray from Paper 
Source. Then load the paper in the Front Tray and try printing again.
“Error No.: 93”A paper size that 
cannot feed from 
the Front Tray is 
selected in the 
printer driverClick Delete Job in the dialog box that is displayed. Select Quality & Media from 
the pop-up menu in the Print dialog box and select Auto Sheet Feeder from 
Paper Source. Then load the paper in the Auto Sheet Feeder and try printing 
again.
ProblemPossible CauseTr y This
 
						

							Troubleshooting
84
“Error No.: 300” Printer is not ready Ensure that the 
POWER lamp lights blue.
If the  POWER  lamp is off, turn the printer on.
The  POWER  lamp will flash blue when the printer is initializing. Wait until the 
POWER  lamp stops flashing.
When the  ALARM lamp is flashing orange, an error may have occurred in the 
printer. For details on how to resolve the error, refer to  “Handling Error 
Messages ” on page 77.
Printer is not 
properly connected Ensure that the printer is securely connected to the computer.
z
If you are using a relay device such as a USB hub, disconnect it, 
connect the printer directly to the computer, and try printing 
again. If printing starts normally, there is a problem with the 
relay device.
Consult the reseller of the relay device for details.
z There could also be a problem with the USB cable. Replace the 
USB cable and try printing again.
Printer you want to 
use is not selected 
on the  Printer pop-
up menu on the 
Print  dialog box Select 
Pro9500 series  on the Printer pop-up menu on the  Print dialog box.
If  Pro9500 series  does not appear on the  Printer pop-up menu, do the following 
to confirm the printer settings:
1. Select  Print & Fax Preferences  from the Printer pop-up menu.
When using Mac OS X v.10.3.x  or Mac OS X v.10.2.8, select Edit Printer List 
from the  Printer pop-up menu.
2. Ensure that  Pro9500 series is displayed and the check box is selected in the 
screen that is displayed.
When using Mac OS X v.10.2.8, ensure that  Pro9500 series is displayed in 
the  Printer List .
3. If  Pro9500 series  is not displayed in the screen displayed in step 2, click 
Add(+)  to add the printer.
If you cannot add the printer, follow the procedures described in the 
Easy 
Setup Instructions and reinstall the driver.
“Error No.: 1281” The Front Tray is up 
when printing from 
the Auto Sheet 
Feeder startsReturn the Front Tray to its normal printing position. Ensure that paper is loaded 
in the Auto Sheet Feeder and then press the 
RESUME/CANCEL button on the 
printer to resume printing.
Refer to  “Returning the Front Tray to Its Normal Printing Position ” on page 14 for 
details about how to return the Front Tray to its normal printing position.
“Error No.: 1283” The Front Tray is 
pulled up while 
printing from the 
Auto Sheet FeederReturn the Front Tray to its normal printing position, then press 
RESUME/
CANCEL  button on the printer and try printing again.
Refer to  “Returning the Front Tray to Its Normal Printing Position ” on page 14 for 
details about how to return the Front Tray to its normal printing position.
Do not move the Front Tray during printing.
“Error No.: 1284” The Front Tray is 
pulled down while 
printing from the 
Front TrayReturn the Front Tray to the Front Paper Feeding Position, then press the 
RESUME/CANCEL
 button on the printer and try printing again.
Refer to  “Loading Paper in the Front Tray ” on page 9 for details about how to 
return the Front Tray to the Front Paper Feeding Position.
Do not move the Front Tray during printing.
“Error No.: 1320” The printer is not 
ready to feed paper 
from the Front Tray 
yetLoad the paper correctly in the Front Tray according to the procedure described 
in 
“Loading Paper in the Front Tray ” on page 9 and press the  RESUME/CANCEL 
button on the printer.
“Error No.: 1321” The paper is not 
loaded correctly in 
the Front TrayPress the 
RESUME/CANCEL  button on the printer to clear the error, and then 
load the paper correctly in the Front Tray according to the procedure described 
in  “Loading Paper in the Front Tray ” on page 9 and try printing again.
ProblemPossible CauseTr y This
 
						

							Troubleshooting85
An Error Message is Displayed on a PictBridge 
Compliant Device
The following are the possible errors that may occur when printing directly from a digital still 
camera or digital video camcorder*, and the countermeasures to eliminate them.
*Hereafter, the digital still camera and digital video camcorder are collectively called a digital camera or camera.
“Error No.: 1700” The ink absorber is 
nearly full
The printer has a built-in ink absorber to
 hold the ink used during print head 
cleaning, for example. This error message indicates that this ink absorber is 
nearly full.
Press the  RESUME/CANCEL  button to clear the error so you can continue 
printing. Before the ink absorber become s completely full, contact the Customer 
Care Center.
When you experience this error, you will  need to call for servicing to replace the 
ink absorber and to check the printer for proper operation.
“Error No.: 1851” Inner Cover is open 
when printing 
startsClose the Inner Cover, then press the 
RESUME/CANCEL button to resume 
printing.
“Error No.: 1856” Inner Cover is 
opened while 
printingClose the Inner Cover, then press the 
RESUME/CANCEL button.
One page of the print data being sent at the time of the error will be erased, so 
print that page again.
“Error No.: 2001” A specified period 
of time has elapsed 
without receiving a 
response from the 
digital camera/The 
digital camera or 
digital video 
camcorder 
connected is not 
compatible with 
this printerz
A communication time out occurs if an operation that involves 
communication takes too long or if it takes too much time to send data. This 
may stop printing. Disconnect the camera cable and reconnect it.
Depending on the model or brand of your PictBridge compliant 
device, you may have to select a print mode before connecting the 
device. 
You may also have to turn on th e device or select Play mode 
manually after connecting the device to the printer. 
Perform necessary operations according to the instruction manual 
supplied with your device.
If the error is still unresolved, try prin ting other photographs and see if you can 
print it.
z Check if a device connecting to the Direct Print Port is compatible to the 
printer. PictBridge-compatible digital  camera or digital video camcorder can 
be connected to your printer for Direct Printing.
“Error No.: 2500” Automatic Print 
Head alignment 
failedSee “Eleven flashes” in 
“Handling Error Messages ” on page 77.
Camera Error MessagePossible CauseTr y This 
Printer  in  use Images are being printed from 
the computer Wait until printing ends.
The printer is warming up Wait until warm-up ends. When it is ready, the printer starts  printing automatically.
No paper No paper in the Auto Sheet  Feeder Load the paper in the Auto Sheet Feeder, and select 
Continue
* 
in the display on your camera.
* To resume printing, you can press the  RESUME/CANCEL 
button on the printer instead of selecting  Continue.
ProblemPossible CauseTr y This
 
						

							Troubleshooting
86
Paper Error The printer is not ready to feed paper from the Front Tray 
yet (Printer ALARM lamp is lit 
orange.) Load the paper correctly in the Front Tray according to the 
procedure described in 
“Loading Paper in the Front Tray ” on 
page 9 and press the  RESUME/CANCEL button on the printer.
The Front Tray or the Rear 
Support is closed (Printer 
ALARM  lamp flashes orange 
three times.) If the Front Tray is closed, open it to resume printing.
If the Rear Support is closed when printing from the Front Tray, 
open it and select 
Continue
* in the display on your camera.
* To resume printing, you can press the  RESUME/CANCEL 
button on the printer instead of selecting  Continue.
The Inner Cover is open 
(Printer  ALARM lamp flashes 
orange six times.) Close the Inner Cover and select 
Stop in the display on your 
camera to stop printing.
The Front Tray is not set to its 
correct position or the Front 
Tray was moved during 
printing (Printer  ALARM lamp 
flashes orange ten times.) When printing from th
e Auto Sheet Feeder, re turn the Front Tray 
to its normal printing position. Ensure that paper is loaded in 
the Auto Sheet Feeder and then select  Continue
* in the display 
on your camera to resume printing.
Refer to  “Returning the Front Tray to Its Normal Printing 
Position ” on page 14 for details about how to return the Front 
Tray to its normal printing position.
If you have moved the Front Tray during printing, select  Stop in 
the display on your camera to stop printing.
Return the Front Tray to the correct position, and try printing 
again.
Do not move the Front Tray during printing.
* To resume printing, you can press the  RESUME/CANCEL 
button on the printer instead of selecting  Continue.
The  Paper size  setting does 
not match the size of the 
paper loaded in the printer 
(Printer  ALARM lamp flashes 
orange eleven times.) Select 
Stop in the display on your camera to stop printing.
Check the  Paper size setting on the PictBridge compatible 
device and then load paper that is the same size as the setting 
and try printing again.
If this message appears even when the paper loaded is the 
same size as the setting, set the printer driver not to detect the 
width of the paper.
See  “Error Regarding the Width of Paper ” on page 83.
The paper is not loaded 
correctly in the Front Tray 
(Printer  ALARM lamp flashes 
orange twelve times.) Select 
Stop in the display on your camera to stop printing.
When printing on 14 x 17 / 355.6 x 431.8 mm paper, load the 
paper correctly in the Front Tray according to the procedure 
described in  “Loading Paper in the Front Tray ” on page 9 and try 
printing again.
Paper jam  A paper is jammed in the  printer Select 
Stop in the display on your camera to stop printing. 
Remove the jammed paper, load new paper, and press the 
RESUME/CANCEL  button on the printer and try printing again.
Printer cover open The Top Cover is open Close the Top Cover on the printer.
No printhead  The Print Head is defective or  not installed For details on how to resolve the error, refer to “Five flashes” in 
“
Handling Error Messages ” on page 77.
Waste tank full / 
Ink absorber full The ink absorber is nearly full For details on how 
to resolve the error, refer to “Eight flashes” 
in  “Handling Error Messages ” on page 77.
No ink The ink tank is not installed  properly or empty Check the number of how many the 
ALARM lamp flashes and 
take the appropriate action to resolve the error.
See  “Handling Error Messages ” on page 77.
Camera Error MessagePossible CauseTr y This