Canon Pixma Pro9500 Quick Start Guide

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Open the Canon IJ Printer Utility to check the ink level information.
1. Select Applications from the Go menu, and then double-click the Utilities folder.
2. Double-click the Printer Setup Utility icon.
When using Mac OS X v.10.2.8, double-click the Print Center icon.
3. Select the name of your printer from the Name list and click Utility.
When using Mac OS X v.10.2.8, select the name of your printer from the Name list 
and click Configure.
4. Select the name of your printer from the Product list and click Maintenance.
The Canon IJ Printer Utility launches.
5. Select Ink Level Information from the pop-up menu.
The following dialog box is displayed.
Ink is low:The [!] symbol appears above an ink tank that is low. You can continue 
printing, but we recommend preparing a new ink tank to replace the 
associated ink tank.
Ink is out:The [x] symbol appears above an empty ink tank. Click Ink Details to 
show the ink tank information, then replace the ink tank with a new one.
Confirm whether any symbols are 
displayed here.
 
						

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„Knowing When to Replace Ink Tanks
The  ALARM  lamp on the printer flashes orange four, seventeen, or eighteen times once 
any one of the ink tanks is out of ink. If ink is out during printing or after printing is 
complete, a message will be displayed on your PC. Check to see which ink tank is out of 
ink, and replace it with a new one.
Replacing the ink tanks while printing is in progress may reduce the print 
quality. To maintain optimal print qu ality, we recommend that you cancel 
the print job in progress, replace the ink tanks, and then print again.
For details on how to resolve the ink out errors that have occurred when 
printing from a digital still camera or digital video camcorder, see  “An 
Error Message is Displayed on a PictBridge Compliant Device ” on page 
85.
If the ALARM lamp on the printer flashes orange four times
z Close the Top Cover after ink tank replacement to resume printing.
z If printing is in progress and you want to continue printing, press the  RESUME/CANCEL 
button with the ink tank installed. Then printing can continue under the ink out 
condition. 
Replace the empty ink tank immediately after  the printing. The printer may be damaged if 
printing is continued under the ink out condition.
* Printing does not resume if any of the ink tanks are removed. Be sure to press the  RESUME/CANCEL button with the 
ink tanks installed.
* Continuing to print in the out of ink state will cause the remaining ink level to be displayed incorrectly in the  Canon IJ 
Status Monitor .
zClick  Cancel Printing  to cancel printing. Replace the ink tank with a new one.
Ink tank with no ink
 
						

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If the ALARM lamp on the printer flashes orange seventeen times
To avoid printing troubles such as the mixing of inks, this printer is designed to stop printing 
by flashing the ALARM lamp orange seventeen times when the remaining ink level in an ink 
tank goes under the amount of ink required to maintain both printer and print quality.
Stop printing, replace the ink tank, and then print again.
If the ALARM lamp on the printer flashes orange eighteen times
zIf you want to continue printing, replace the ink tank and close the Top Cover.
zClick Cancel Printing to stop printing if you do not have a new ink tank. Be sure to replace 
the empty ink tank before resuming printing.
zYou can continue printing under the ink out condition, but this may cause the printing 
trouble such as the mixing of inks, or a printer malfunction.
If you want to continue printing, you need to release the function for detecting the 
remaining ink level.
To release this function, press and hold the RESUME/CANCEL button for at least 5 
seconds, and then release it.
* Releasing the function for detecting the remaining ink level is memorised. Please be advised that Canon shall not be 
liable for any malfunction or trouble which may be caused by continuation of printing or refilling of ink.
Ink tank with no ink
Ink tank with no ink
 
						

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If the ALARM lamp on the printer flashes orange four times
zClose the Top Cover after ink tank replacement to resume printing.
zIf printing is in progress and you want to continue printing, press the RESUME/CANCEL 
button with the ink tank installed. Then printing can continue under the ink out 
condition. 
Replace the empty ink tank immediately after the printing. The printer may be damaged if 
printing is continued under the ink out condition.
* Printing does not resume if any of the ink tanks are removed. Be sure to press the RESUME/CANCEL button with the 
ink tanks installed.
* Continuing to print in the out of ink state will cause the remaining ink level to be displayed incorrectly in the Canon IJ 
Printer Utility.
zClick Delete Job to cancel the current printing job. Click Stop Job to stop the current 
printing job. Click Stop All Jobs to stop all printing jobs. Replace the ink tank with a new 
one.
If the ALARM lamp on the printer flashes orange seventeen times
To avoid printing troubles such as the mixing of inks, this printer is designed to stop printing 
by flashing the ALARM lamp orange seventeen times when the remaining ink level in an ink 
tank goes under the amount of ink required to maintain both printer and print quality.
Stop printing, replace the ink tank, and then print again.
 
						

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If the ALARM lamp on the printer flashes orange eighteen times
zIf you want to continue printing, replace the ink tank and close the Top Cover.
zClick Stop Job to stop printing if you do not have a new ink tank. Be sure to replace the 
empty ink tank before resuming printing.
zYou can continue printing under the ink out condition, but this may cause the printing 
trouble such as the mixing of inks, or a printer malfunction.
If you want to continue printing, you need to release the function for detecting the 
remaining ink level.
To release this function, press and hold the RESUME/CANCEL button for at least 5 
seconds, and then release it.
* Releasing the function for detecting the remaining ink level is memorised. Please be advised that Canon shall not be 
liable for any malfunction or trouble which may be caused by continuation of printing or refilling of ink.
 
						

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„Replacing Ink Tanks
When an ink tank runs out of ink, replace it using the following steps.
1Ensure that the printer is on, and then open the Front Tray.
Gently press the   mark on the Front Tray.
2Open the Top Cover.
The Print Head Holder moves to the center.
zDo not hold the Print Head Holder to stop or move it.
z Do not touch the metallic parts inside the printer.
zIf the Top Cover is left open for mo re than 10 minutes, the Print Head 
Holder moves to the right. Close and  reopen the Top Cover to return the 
Print Head Holder to the center.
z If you open the Top Cover while the printer is preparing to feed paper 
from the Front Tray (when the  FRONT FEED button is flashing quickly), 
the Print Head Holder may not move to the center. 
If this happens, close the Top Cover, press the  FRONT FEED button and 
wait until the  FRONT FEED button stops flashing and stays lit. 
To continue printing from the Front Tray after replacing the ink tank, go 
to (3) in step 4 in “Loading Paper in the Front Tray” on page 11 and 
start printing again.
3Remove the empty ink tank.
z Handle ink tanks carefully to avoid staining clothing or the surrounding 
area.
z Discard empty ink tanks according to the local laws and regulations 
regarding disposal of consumables.
Do not touch the lock lever; 
remove only the ink tank.
Push the tab and remove 
the ink tank.
 
						

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zBe sure to replace ink tanks one by one when replacing more than one 
ink tank.
z For details on ink lamp flashing speeds, see  “Getting the Ink Level 
Information ” on page 36.
4Prepare a replacement tank.
(1) Unpack the new ink tank.
(2) Remove the orange protective cap from  the bottom of the ink tank and discard it.
zDo not touch the electrical contacts on the ink tank. Doing so can 
cause the printer to malfunction or become unable to print.
z Do not squeeze the side of ink tanks as this may cause the ink to 
leak out and stain your clothes and hands. 
z Do not re-attach the protective cap once you have removed it.
z Do not touch the open ink port once the protective cap is 
removed, as this may prevent the ink from being ejected 
properly. 
z Ink on the removed protective cap may stain your clothes and 
hands.
Do not touch 
the electrical contacts.
 
						

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5Insert the ink tank.
(1) Insert the ink tank into the Print Head.
(2) Press on the   mark on the ink tank until the ink tank snaps firmly into place.
(3) Ensure that the ink lamp lights red.
Ensure that all the ink tanks are installed in the order directed by the 
label. The printer cannot be used unless all the ink tanks are installed.
Lamp lights red
 
						

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6Close the Top Cover.
The ink tank installation process is now complete.
The printer start shaking the ink tanks automatically.
Wait until the POWER lamp displays a steady blue light and the printer has stopped 
making operating noises. It takes about two minutes or less.
Do not open the Top Cover while the printer is operating (the  POWER lamp is flashing 
blue).
z If the  ALARM  lamp still flashes orange after the Top Cover is closed, see 
“ Handling Error Messages ” on page 77.
z To maintain optimal print quality, us e an ink tank within six months of 
its first use.
z Once an ink tank has been installed, do not remove it from the printer 
and leave it out in the open. This will cause the ink tank to dry out and 
the printer may not operate properly if it is reinstalled.
z Color ink consumption may occur even when black-and-white or 
grayscale printing is specified.
Color ink is consumed in the head cleaning and deep cleaning, which 
are necessary to maintain the printer’s capabilities.
 
						

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When Printing Becomes Faint or Colors are Incorrect
When printing becomes faint or colors are incorrect, even if ink remains in the ink tanks, the 
Print Head nozzles are probably clogged. Foll ow the procedures below to clean the nozzles.
If the ruled lines are shifted after running the print head maintenance, align the Print Head.
Before printing the nozzle check pattern or cleaning the Print Head, check the 
following;
z Open the Top Cover and make sure that all the ink tanks click into place and 
then their ink lamps light red.
If any one of the ink lamps is flashing slowly, the associated ink tank is 
running low. You can continue printing, but we recommend preparing a new 
ink tank to replace the associated ink tank.
If any one of the ink lamps is flashing quickly, make sure that the correct ink 
tank color is inserted in each position referring to the color guide on the print 
head lock lever.
See  “Replacing an Ink Tank ” on page 35.
If an ink lamp is flashing even though the correct ink tank color is inserted, 
the associated ink tank is empty. Replace the ink tank.
See  “Replacing Ink Tanks ” on page 42.
If any one of the ink lamps is unlit, press the   mark on the ink tank to fully 
insert it.
If an ink lamp is unlit even though the ink tank is installed properly, the 
function for detecting the remaining ink level has been released. Replacing 
with a new ink tank will activate this function again.
z Increase the  Print Quality setting in the printer driver settings.
See  “Print Results Not Satisfactory or Contains Errors ” on page 69.
Step 1
If white stripes appear
See  “Print Head Cleaning ” on page 53
Step 2
After print head 
cleaning, print the 
nozzle check pattern.
 See  “Printing the Nozzle Check Pattern ” on page 48