Canon Pixma Pro9500 Quick Start Guide

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If Print Head Deep Cleaning  does not resolve the problem, the Print Head may 
be defective. Contact the Customer Care Center.
„ When Not Using the Printer
When not using the printer, close the Paper Support, Front Tray and Rear Support of 
your printer to retain the optimum print results.
We recommend that you use the printer in the following environment:
Temperature: 15 to 25°C (59 to 77°F)
Humidity: 40 to 60% RH (no condensation)
If the problem remains after performing print head cleaning twice
See  “Print Head Deep Cleaning ” on page 57
Step 3
z  If the ruled lines are shifted
See  “Aligning the Print Head ” on page 61
 
						

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Printing the Nozzle Check Pattern
Print the nozzle check pattern to determine whether the ink ejects properly from the Print 
Head nozzles. Use this function when printed results are blurred or the color is incorrect.
zNozzle check pattern cannot be printed from the Front Tray. Always load 
paper in the Auto Sheet Feeder.
z Ensure that the Inner Cover is closed.
Printing the Nozzle Check Pattern Without a Computer
z Nozzle check pattern printing can also be executed from the printer itself. 
1. With the printer on, load a sheet of Letter-sized plain paper in the Auto 
Sheet Feeder. 
2. Gently press the   mark on the Front Tray to open the Front Tray, then  pull out the Front Tray Extension.
3. Hold down the  RESUME/CANCEL button until the POWER lamp flashes blue 
twice, and then release it immediately.
The nozzle check pattern is printed. Do not open the Top Cover while 
printing.
„ Printing the Nozzle Check Pattern
1With the printer on, load a sheet of Le tter-sized plain paper in the Auto Sheet 
Feeder.
If other than Letter-sized paper is loaded, you cannot print the nozzle 
check pattern. Be sure to use Letter-sized plain paper.
2Gently press the   mark on the Front  Tray to open the Front Tray, then 
pull out the Front Tray Extension.
3Open the printer properties dialog box.
See  “Opening the Printer Properties Dialog  Box Directly from the Start Menu” on 
page 32.
 
						

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4Print the Nozzle Check Pattern.
(3) Confirm the displayed message and click  Print Check Pattern.
The nozzle check pattern will be printed. Do not open the Top Cover while 
printing.
Clicking  Initial Check Items  displays the items to be checked before 
printing the pattern.
5Examine the pattern and ta ke the appropriate action.
See “Examining the Nozzle Check Pattern ” on page 51.
1With the printer on, load a sheet of Le tter-sized plain paper in the Auto Sheet 
Feeder.
If other than Letter-sized paper is loaded, you cannot print the nozzle 
check pattern. Be sure to use Letter-sized plain paper.
2Gently press the   mark on the Front  Tray to open the Front Tray, then 
pull out the Front Tray Extension.
(1) Click the  Maintenance  tab.
(2) Click Nozzle Check .
 
						

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3Open the Canon IJ Printer Utility  dialog box.
(1) Select Applications  from the Go menu, and then double-click the  Utilities folder.
(2) Double-click the  Printer Setup Utility icon.
When using Mac OS X v.10.2.8, double-click the  Print Center icon.
(3) Select the name of your printer from the  Name list and click  Utility.
When using Mac OS X v.10.2.8, select the name of your printer from the  Name 
list and click  Configure.
(4) Select the name of your printer from the  Product list and click  Maintenance.
4Print the Nozzle Check Pattern.
(3) Confirm the displayed message and click  Print Check Pattern.
The nozzle check pattern will be printed. Do not open the Top Cover while 
printing.
Clicking  Initial Check Items  displays the items to be checked before 
printing the pattern.
5Examine the pattern and ta ke the appropriate action.
See “Examining the Nozzle Check Pattern ” on page 51.
(1) Select  Te s t  P r i n t from the 
pop-up menu. 
(2) Click  Nozzle Check .
 
						

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„Examining the Nozzle Check Pattern
The nozzle check pattern should appear as follows when ink is discharged properly.
Examine the nozzle check pattern output by  the printer, and clean the Print Head when 
necessary.
The nozzle check pattern will not be printed correctly if there is not 
enough ink. Replace the ink tank  if the remaining amount of ink is 
insufficient.
See  “Replacing an Ink Tank ” on page 35.
1Confirm the printed nozzle check pattern.
(1) If these patterns have white stripes, the  Group1 print head nozzle needs 
cleaning.
(2) If these patterns have white stripes, the  Group2 print head nozzle needs 
cleaning.
Example: When white stripes appear
(1)
(2)
 
						

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2When cleaning is necessary, click Cleaning on the Pattern Check dialog box.
If you want to continue to clean the Print Head from here, go to (3) in step 4 of the 
Windows or Macintosh Print Head Cleaning procedures as appropriate.
See  “Print Head Cleaning ” on page 53.
If both of the group (1) and the group (2) patterns have no white stripes, click  Exit or 
Quit . 
Nozzle Check Pattern examination finishes.
 
						

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Print Head Cleaning
Clean the Print Head if white stripes appear in the nozzle check pattern. Note that cleaning 
the Print Head causes ink used for cleaning to be absorbed in the ink absorber. Cleaning the 
Print Head consumes ink, so perform  Print Head Cleaning only when necessary.
Before performing Print Head Cleaning , open the Top Cover and ensure that all 
of the ink lamps are lit. If any one of the ink lamps flashes red fast or unlit, this 
tank has run out of ink. Be sure to replace the ink tank before performing  Print 
Head Cleaning . To perform Print Head Cleaning  under the ink out condition may 
cause the printing trouble such as the mixing of inks, or a printer malfunction.
See  “Replacing Ink Tanks ” on page 42.
z Ensure that the Inner Cover is closed.
Cleaning the Print Head Without a Computer
z The Print Head can also be cleaned from the printer itself. With the printer on, 
hold down the  RESUME/CANCEL  button until the POWER lamp flashes blue 
once, and then release it immediately.
The  Print Head Cleaning  dialog box of (3) in step 4 is directly displayed when 
you click  Cleaning on the Pattern Check  dialog box. 
See  “Examining the Nozzle Check Pattern ” on page 51.
1Ensure that the printer is on.
2Gently press the   mark on the Front  Tray to open the Front Tray, then 
pull out the Front Tray Extension.
3Open the printer properties dialog box.
See  “Opening the Printer Properties Dialog  Box Directly from the Start Menu” on 
page 32.
 
						

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4Start Print Head Cleaning.
Print Head Cleaning starts when the POWER lamp starts blinking blue.
Do not perform any other operations until the  Print Head Cleaning 
finishes. This takes about 120 seconds.
(5) Load a sheet of Letter-sized plain paper in the Auto Sheet Feeder.
If other than Letter-sized paper is loaded, you cannot print the 
nozzle check pattern. Be sure to use Letter-sized plain paper.
(6) Confirm the displayed message and click  Print Check Pattern to print the nozzle 
check pattern.
The nozzle check pattern is printed.
Do not perform any other operations until the nozzle check pattern 
printing finishes.
The nozzle check pattern will not be printed correctly if there is not 
enough ink. Replace the ink tank if the remaining amount of ink is 
insufficient.
See  “Replacing an Ink Tank ” on page 35.
(1) Click the  Maintenance  tab.
(2) Click  Cleaning .
(3) Select the ink group to clean.
Clicking Initial Check Items  displays 
the items to be checked before 
cleaning.
(4) Click  Execute.
 
						

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5Check the Print Head condition with the printed nozzle check pattern.
See “Examining the Nozzle Check Pattern ” on page 51.
If the problem remains after performing  Print Head Cleaning twice, try 
Print Head Deep Cleaning .
See  “Print Head Deep Cleaning ” on page 57.
The  Cleaning  dialog box of (3) in step 4 is directly displayed when you click 
Cleaning  on the Pattern Check  dialog box.
See  “Examining the Nozzle Check Pattern ” on page 51.
1Ensure that the printer is on.
2Gently press the   mark on the Front  Tray to open the Front Tray, then 
pull out the Front Tray Extension.
3Open the  Canon IJ Printer Utility  dialog box.
(1) Select Applications  from the Go menu, and then double-click the  Utilities folder.
(2) Double-click the  Printer Setup Utility icon. 
When using Mac OS X v.10.2.8, double-click the  Print Center icon.
(3) Select the name of your printer from the  Name list and click  Utility. 
When using Mac OS X v.10.2.8, select the name of your printer from the  Name 
list and click  Configure.
(4) Select the name of your printer from the  Product list and click  Maintenance.
4Start Print Head Cleaning.
(1) Ensure that  Cleaning is selected 
from the pop-up menu.
(2) Click  Cleaning .
 
						

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Print Head Cleaning starts when the POWER lamp starts blinking blue.
Do not perform any other operations until the  Print Head Cleaning 
finishes. This takes about 120 seconds.
(5) Load a sheet of Letter-sized plain paper in the Auto Sheet Feeder.
If other than Letter-sized paper is loaded, you cannot print the 
nozzle check pattern. Be sure to use Letter-sized plain paper.
(6) Confirm the displayed message and click  Print Check Pattern to print the nozzle 
check pattern.
The nozzle check pattern is printed.
Do not perform any other operations until the nozzle check pattern 
printing finishes.
The nozzle check pattern will not be printed correctly if there is not 
enough ink. Replace the ink tank if the remaining amount of ink is 
insufficient.
See  “Replacing an Ink Tank ” on page 35.
5Check the Print Head condition with the printed nozzle check pattern.
See  “Examining the Nozzle Check Pattern ” on page 51.
If the problem remains after performing  Print Head Cleaning twice, try 
Print Head Deep Cleaning .
See  “Print Head Deep Cleaning ” on page 57.
(3) Select the ink group to clean.
Clicking  Initial Check Items 
displays the items to be checked 
before cleaning.
(4) Click  OK.