Canon Pixma Pro9500 Quick Start Guide

							Printing Maintenance57
Print Head Deep Cleaning
If print quality does not improve by standard  Print Head Cleaning, try Print Head Deep 
Cleaning , which is a more powerful process. Note  that cleaning the Print Head causes ink 
used for cleaning to be absorbed in the ink absorber.  Print Head Deep Cleaning consumes 
more ink than standard  Print Head Cleaning, so perform this procedure only when 
necessary.
Before performing  Print Head Deep Cleaning , open the Top Cover and ensure 
that all of the ink lamps are lit. If any one of the ink lamps flashes red fast or 
unlit, this tank has run out of ink. Be sure to replace the ink tank before 
performing  Print Head Deep Cleaning . To perform Print Head Deep Cleaning  
under the ink out condition may cause the printing trouble such as the mixing of 
inks, or a printer malfunction.
See  “Replacing Ink Tanks ” on page 42.
Ensure that the Inner Cover is closed.
1Ensure that the printer is on.
2Open the printer properties dialog box.
See  “Opening the Printer Properties Dialog  Box Directly from the Start Menu” on 
page 32.
3Start Print Head Deep Cleaning.
(1) Click the  Maintenance  tab.
(2) Click  Deep Cleaning .
 
						

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(5) When the confirmation message is displayed, click OK. 
Print Head Deep Cleaning  starts when the POWER lamp starts blinking blue. 
Do not perform any other operation until the  Print Head Deep 
Cleaning  finishes. This takes about 180 seconds.
4Print the nozzle check pattern to check the Print Head condition.
See “Printing the Nozzle Check Pattern ” on page 48.
If a particular color is not printed properly, replace the ink tank of that color. See 
“ Replacing an Ink Tank ” on page 35.
z If the print head nozzles are still not clean, turn off the printer. Be sure 
to perform another  Print Head Deep Cleaning  24 hours after turning off 
the printer.
z If this does not solve the problem, the Print Head may be worn out. 
Contact the Customer Care Center.
1Ensure that the printer is on.
(3) Select the ink group to clean.
Clicking  Initial Check Items 
displays the items to be checked 
before cleaning.
(4) Click  Execute.
 
						

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2Open the Canon IJ Printer Utility dialog box.
(1) Select Applications from the Go menu, and then double-click the Utilities folder.
(2) Double-click the Printer Setup Utility icon.
When using Mac OS X v.10.2.8, double-click the Print Center icon.
(3) Select the name of your printer from the Name list and click Utility. 
When using Mac OS X v.10.2.8, select the name of your printer from the Name 
list and click Configure.
(4) Select the name of your printer from the Product list and click Maintenance.
3Start Print Head Deep Cleaning.
Print Head Deep Cleaning starts when the POWER lamp starts blinking blue. 
Do not perform any other operation until the Print Head Deep Cleaning 
finishes. This takes about 180 seconds.
(1) Ensure that Cleaning is 
selected from the pop-up 
menu.
(2) Click Deep Cleaning.
(3) Select the ink group to clean.
Clicking Initial Check Items 
displays the items to be checked 
before cleaning.
(4) Click OK.
 
						

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4Print the nozzle check pattern to check the Print Head condition.
See “Printing the Nozzle Check Pattern ” on page 48.
If a particular color is not printed properly, replace the ink tank of that color. See 
“ Replacing an Ink Tank ” on page 35.
z If the print head nozzles are still not clean, turn off the printer. Be sure 
to perform another  Print Head Deep Cleaning  24 hours after turning off 
the printer.
z If this does not solve the problem, the Print Head may be worn out. 
Contact the Customer Care Center.
 
						

							Printing Maintenance61
Aligning the Print Head
Aligning the Print Head positions allows you to  print without shifts in the color registration.
Print head alignment is performed either automatically or manually. This section deals with 
automatic Print Head alignment only.
z Automatic print head alignment cannot be performed from the Front Tray. 
Always load paper in the Auto Sheet Feeder.
z Ensure that the Inner Cover is closed.
Aligning the Print Head Without a Computer
z The Print Head can also be aligned from the printer itself. If the printer driver 
is not installed in the computer, align the print head in this way.
1. With the printer on, load two sheets of Letter-sized plain paper in the Auto 
Sheet Feeder.
2. Gently press the   mark on the Front Tray to open the Front Tray, then  pull out the Front Tray Extension.
3. Hold down the  RESUME/CANCEL button until the POWER lamp flashes blue 
four times, and then release it immediately.
Two pattern sheets are printed. Do not open the Top Cover while printing.
1With the printer on, load two sheets of  Letter-sized plain paper in the Auto 
Sheet Feeder.
If other than Letter-sized paper is loaded, you cannot print the print head 
alignment patterns. Be sure to use Letter-sized plain paper.
2Gently press the   mark on the Front  Tray to open the Front Tray, then 
pull out the Front Tray Extension.
3Open the printer properties dialog box.
See  “Opening the Printer Properties Dialog  Box Directly from the Start Menu” on 
page 32.
 
						

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4Print the pattern.
Two pattern sheets are printed. It takes about seven minutes to complete printing. 
Do not open the Top Cover while printing.
Print head alignment is automatically adjusted by printing the patterns. The printer 
is now ready to use.
(1) Click the Maintenance tab. 
(2) Click Print Head Alignment.
(3) Confirm the displayed message 
and click Print Head Alignment.
 
						

							Printing Maintenance63
zIf the patterns are not printed successfully, refer to “Eleven flashes” in 
“Handling Error Messages ” on page 77.
z If results of Automatic Print Head Alignment are not satisfactory, refer 
to “Routine Maintenance” of the 
User’s Guide on-screen manual and 
align the Print Head manually.
z Clicking  Check Setting  prints the current settings and finishes the print 
head alignment.
z Two different patterns other than the ones shown above may be 
printed if you align the Print Head automatically for the first time after 
installing the printer driver.
1With the printer on, load two sheets of  Letter-sized plain paper in the Auto 
Sheet Feeder.
If other than Letter-sized paper is loaded, you cannot print the print head 
alignment patterns. Be sure to use Letter-sized plain paper.
2Gently press the   mark on the Front  Tray to open the Front Tray, then 
pull out the Front Tray Extension.
3Open the  Canon IJ Printer Utility  dialog box.
(1) Select Applications  from the Go menu, and then double-click the  Utilities folder.
(2) Double-click the  Printer Setup Utility icon.
When using Mac OS X v.10.2.8, double-click the  Print Center icon.
(3) Select the name of your printer from the  Name list and click  Utility. 
When using Mac OS X v.10.2.8, select the name of your printer from the  Name 
list and click  Configure.
(4) Select the name of your printer from the  Product list and click  Maintenance.
 
						

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4Print the pattern.
Two pattern sheets are printed. It takes about seven minutes to complete printing. 
Do not open the Top Cover while printing.
Print head alignment is automatically adjusted by printing the patterns. The printer 
is now ready to use.
(1) Select Te s t  P r i n t from the 
pop-up menu.
(2) Click Print Head Alignment.
(3) Confirm the displayed message 
and click Print Head Alignment. 
 
						

							Printing Maintenance65
zIf the patterns are not printed successfully, refer to “Eleven flashes” in 
“Handling Error Messages ” on page 77.
z If results of Automatic Print Head Alignment are not satisfactory, refer 
to “Routine Maintenance” of the 
User’s Guide on-screen manual and 
align the Print Head manually.
z Clicking  Check Setting  prints the current settings and finishes the print 
head alignment.
z Two different patterns other than the ones shown above may be 
printed if you align the Print Head automatically for the first time after 
installing the printer driver.
 
						

							Troubleshooting
66
Troubleshooting
This section provides troubleshooting tips for the most common printing problems. 
Troubleshooting usually falls into one of the following categories. 
z “Cannot Install the Printer Driv er or an Application Program” on page 67
z “Cannot Connect to PC Properly ” on page 68
z “The Printer Is Vibrating ” on page 69
z “Print Results Not Satisfactory or Contains Errors ” on page 69
z “Troubleshooting Printer Hardware ” on page 73
z “Paper Does Not Feed Properly ” on page 75
z “Paper Jams ” on page 76
z “Handling Error Messages ” on page 77
z “An Error Message Appears on the Screen ” on page 81
z “An Error Message is Displayed on a PictBridge Compliant Device ” on page 85
Refer to the 
User’s Guide on-screen manual for additional information on topics not covered 
in this section.
When an Error Occurs
When an error occurs in printing such as the printer is out of paper or paper jams, a 
troubleshooting message is displayed automatically. Take the appropriate action described 
in the message.
The message may vary depending on the version of your Windows operating system.