Canon Pixma Pro9500 Quick Start Guide
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QT5-0158-V01XXXXXXXX ©CANON INC.2008PRINTED IN JAPAN series Photo Printer Quick Start Guide The following ink tanks are compatible with this printer. For details on ink tank replacement, refer to “Replacing an Ink Tank” in this guide. QT50158V01
Getting Help from CanonHelp Us Help You BetterBefore you contact Canon, please record the following information.Serial Number (located on the inside of the product): Model Number (located on the top of the product): Setup CD-ROM number (located on the CD-ROM): Purchase Date: Customer Technical Support Sequence*1.Internet — www.canontechsupport.com For quick and comprehensive self-help in an intuitively guided interactive troubleshooting environment, the place to start is our helpful tech support web site. In addition, the latest driver downloads, answers to frequently asked questions, product information, and “where to buy” instructions are found here. 2.Email Tech Support — www.canontechsupport.com For individual attention to a special issue, try emailing our friendly technical support repre- sentatives, specially trained to communicate quick, easy, and logical solutions to your inquiries within 24 hours. 3.Toll-Free Live Tech Support — (1-800-828-4040) This option provides live telephone technical support, free of service charges, Monday- Saturday (excluding holidays), during your product’s 1 year limited warranty period. Telephone Device for the Deaf (TDD) support is available at (1-866-251-3752). 4.Extended Service and Support — www.canonesp.com Canon CarePAK Extended Service Plan is a cost-attractive and easy-to-use extended service program that provides up to three full years of service and support coverage at a very attractive price. CarePAK offers toll-free Canon technical support and includes Canon’s superb InstantExchange product replacement program. For further information about extending your Canon service and support, call (1-800-385-2155), or visit our Web site at www.canonesp.com. CarePAK must be purchased during your product’s warranty period. For more information and updated program specifics, please visit our web site at www.canontechsupport.com. * Support program specifics are subject to change without notice. Ordering InformationFor additional supplies, use the following descriptions and order numbers.Description Order # Ink TanksPGI-9 Matte Black1033B002 PGI-9 Photo Black1034B002 PGI-9 Cyan1035B002 PGI-9 Magenta1036B002 PGI-9 Ye l l o w1037B002 PGI-9 Photo Cyan1038B002 PGI-9 Photo Magenta1039B002 PGI-9 Red1040B002 PGI-9 Green1041B002 PGI-9 Gray1042B002Canon Specialty Papers Fine Art Photo Rag (8.5 x 11 / 20 sheets)0587B005 Fine Art Photo Rag (13 x 19 / 20 sheets)0587B008 Fine Art Premium Matte (8.5 x 11 / 20 sheets)1263B004 Fine Art Premium Matte (13 x 19 / 20 sheets)1263B007 Fine Art Museum Etching (8.5 x 11 / 20 sheets)1262B004 Fine Art Museum Etching (13 x 19 / 20 sheets)1262B007 Matte Photo Paper (4 x 6 / 120 sheets)7981A014 Matte Photo Paper (8.5 x 11 / 50 sheets)7981A004 Matte Photo Paper (13 x 19 / 20 sheets)7981A011 Photo Paper Plus Glossy (4 x 6 / 20 sheets)7980A007 Photo Paper Plus Glossy (4 x 6 / 50 sheets)7980A012 Photo Paper Plus Glossy (4 x 6 / 120 sheets)7980A022 Photo Paper Plus Glossy (5 x 7 / 20 sheets)7980A019 Photo Paper Plus Glossy (8.5 x 11 / 20 sheets)7980A006 Photo Paper Plus Glossy (13 x 19 / 20 sheets)7980A014 Photo Paper Plus Glossy II (4 x 6 / 50 sheets)2311B022 Photo Paper Plus Glossy II (4 x 6 / 100 Sheets)2311B023 Photo Paper Plus Glossy II (5 x 7 / 20 sheets)2311B024 Photo Paper Plus Glossy II (8 x 10 / 20 sheets)2311B025 Photo Paper Plus Glossy II (8.5 x 11 / 20 sheets)2311B001 Photo Paper Plus Semi-gloss (4 x 6 / 50 sheets)1686B014 Photo Paper Plus Semi-gloss (8.5 x 11 / 20 sheets)1686B020 Photo Paper Plus Semi-gloss (8 x 10 / 20 sheets)1686B017 Photo Paper Plus Semi-gloss (13 x 19 / 20 sheets)1686B031 Photo Stickers (16 stickers / sheet, 5 sheets / pack)0001C001Call 1-800-OK-CANON to locate a dealer near you, or visit the Canon eStore at www.estore.usa.canon.com.© 2008 Canon U.S.A., Inc. Canon is a registered trademark of Canon Inc. in the United States and may be a registered trademark or trademarks in other countries. All other product and brand names are trademarks of their respective owners.
© CANON INC.2008 All rights reserved. No part of this publication may be transmitted or copied in any form whatsoever without the express written permission. Disclaimer Canon U.S.A., Inc. has reviewed this manual thoroughly in order that it will be an easy-to-use guide to your Canon PIXMA Pro9500 series Photo Printer. All statements, technical information and recommendations in this manual and in any guides or related documents are believed reliable, but the accuracy and completeness thereof are not guaranteed or warranted, and they are not intended to be, nor should they be understood to be, representation or warranties concerning the products described. Specifications are subject to change without notice. All information regarding non-Canon products was compiled from publicly available information. No representation is made regarding the accuracy thereof. As an ENERGY STAR® Partner, Canon Inc. has determined that this product meets the ENERGY STAR® guidelines for energy efficiency. The International ENERGY STAR® Office Equipment Program is an international program that promotes energy saving through the penetration of energy efficient computers and other office equipment. The program backs the development and dissemination of products with functions that effectively reduce energy consumption. It is an open system in which business proprietors can participate voluntarily. The targeted products are office equipment such as computers, monitors, printers, facsimiles, copiers, scanners, and multifunction devices. Their standards and logos are uniform among participating nations. About Consumables Consumables (ink tanks / FINE Cartridges) are available for 5 years after production has stopped. Trademarks zMicrosoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the U.S. and/or other countries. zWindows Vista is either a registered trademark or trademark of Microsoft Corporation in the United States and/or other countries. zMacintosh and Mac are trademarks of Apple Computer, Inc., registered in the U.S. and other countries. zPhoto Rag is a trademark of Hahnemühle FineArt GmbH. zAdobe, Adobe Photoshop and Adobe RGB(1998) are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries.
Contents1 Contents Basic Printing Turning on the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Turning off the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Loading Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Using Specialty Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Printing with Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Printing with Macintosh . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Canceling Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Advanced Printing Printing Photographs Directly from a PictBridge Compliant Device . . . . . . . . . . . . . . . . . . . . . . . 26 Accessing the Printer Driver (Windows) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32 Using the Bundled Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Printing Maintenance Shaking the Ink Tanks Periodically . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Replacing an Ink Tank . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 When Printing Becomes Faint or Colors are Incorrect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Printing the Nozzle Check Pattern . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 Print Head Cleaning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 Print Head Deep Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 Aligning the Print Head . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 Troubleshooting Cannot Install the Printer Driver or an Application Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 Cannot Connect to PC Properly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68 The Printer Is Vibrating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69 Print Results Not Satisfactory or Contains Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69 Troubleshooting Printer Hardware. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73 Paper Does Not Feed Properly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75 Paper Jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76 Handling Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77 An Error Message Appears on the Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 1 An Error Message is Displayed on a PictBridge Compliant Device . . . . . . . . . . . . . . . . . . . . . . . . 85 Appendix Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88 Safety Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91 Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93 Canon U.S.A., INC. LIMITED WARRANTY --- (USA Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94 Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Basic Printing 2 Basic Printing This Quick Start Guide describes some of the features of your printer and how to use them. For more informat ion, view the Pro9500 series User’s Guide on- screen manual, Printer Driver Guide on-screen manual, Photo Application Guide on-screen manual, and Digital Photo Printing Guide on-screen manual installed on your computer, or use the online help within your printer driver interface: While in the printer’s properties window, click in the upper right corner. Then click the feature you want to know more about, or click the Help button when displayed. While in the Page Setup dialog box or Print dialog box, click in the lower left corner. Clicking provides detailed information about each setting. When the Help window appears, select your desired topic. Turning on the Printer 1Press the POWER button. The POWER lamp flashes blue while the printer warms up and changes to steady (non-flashing) when the printer is ready. If the ALARM lamp begins flashing orange, refer to “Handling Error Messages ” on page 77.
Basic Printing 3 Turning off the Printer 1To turn off the printer, press the POWER button. When the POWER lamp stops blinking, the printer is turned off. About the Power Plug When removing the power plug after turing off the printer, be sure to check that the POWER lamp is not lit. If the power plug is removed from the wall outlet with the POWER lamp lit or blinking blue, the printer cannot protect its print heads and may be unable to print.
Basic Printing 4 Loading Paper This section describes how to load paper in the Auto Sheet Feeder and the Front Tray. „Using the Auto Sheet Fe eder and the Front Tray You can load paper in both the Auto Sheet Feeder and the Front Tray. Loading paper in the Auto Sheet Feeder is easy, and is convenient if you frequently switch to and print on various sizes or types of paper. Use the Front Tray to print on large size paper or to print on thick paper such as art paper. * There are some kinds of paper, depending on their size or ty pe, that can only be used in either the Auto Sheet Feeder or the Front Tray. See “Using Specialty Media ” on page 15. „ Print Media to Avoid Do not use the following types of paper. Using such paper will not only produce unsatisfactory results, but can also cause the printer to jam or malfunction. • Folded, curled or wrinkled paper • Damp paper • Excessively thin paper Auto Sheet Feeder: Less than 64 gsm / 17 lb Front Tray: Less than 0.1 mm / 4 mil • Excessively thick paper Auto Sheet Feeder: More than 105 gsm / 28 lb (plain paper except for supported Canon genuine media) * However, you can use art paper that is not produced by Canon that is up to 200 gsm / 53 lb. See “Non-Canon Genuine Specialty Paper” in the User’s Guide on-screen manual. Front Tray: More than 1.2 mm / 47 mil •Picture postcards • Postcards affixed with photos or stickers • Envelopes • Any type of paper with holes • Paper that is not rectangular • Paper bound with staples or glue etc. • Paper coated with adhesive • Paper decorated with glitter etc. • The following Canon genuine papers: High Resolution Paper, Glossy Photo Paper, Photo Paper Glossy, Photo Paper Plus Double Sided, Photo Paper Pro, Transparencies, and T-Shirt Transfers
Basic Printing5 „Handling Paper • Be careful not to rub or scratch the surfaces of any types of paper when handling. • Hold the paper as closely as possible to its edges and try not to touch the printing surface. The print quality may be degraded if the printing surface is smudged with sweat or oil that comes from your hands. • Do not touch the printed surface until the ink has fully dried. Even when the ink has fully dried, be careful not to touch the printed surface as much as possible when handling. Due to the nature of the pigment in k, the ink on the printed surface may be removed when being rubbed or scratched. „ Loading Paper in the Auto Sheet Feeder For detailed information on the Canon genuine media for use with its various printers, refer to “Using Specialty Media ” on page 15, or “Printing Media” in the User’s Guide on-screen manual. 1Flatten the four corners of th e paper before loading it. zBefore loading paper, be sure to flatten its four corners. Otherwise, the paper may jam. z When paper is curled, gently bend it in the opposite direction of the curl (without curling the reverse side) and then load the paper. For details on how to flatten paper curl, refer to “Media is curled ” on page 72. z When using Photo Paper Plus Semi-glo ss, even if the sheet is curled, load one sheet at a time as it is. If you roll up this paper to flatten, this may cause cracks on the surface of the paper and reduce the print quality. z To prevent paper from being curled, we recommend handling it in the following ways: - Put unused paper back into the package, and store them horizontally. - Remove only as many sheets from the package as you need right before printing.
Basic Printing 6 2Prepare to load paper. 3Load the paper. (1) 1 Open the Paper Support.2 Open the Paper Support Extension to support the paper. (2) 1 Gently press the mark on the Front Tray. 2 Pull out the Front Tray Extension completely.(3) Ensure that the FRONT FEED button is not lit. If the FRONT FEED button is lit or flashing, set the Front Tray to its normal printing position. See “Returning the Front Tray to Its Normal Printing Position ” on page 14. 1 1 2 2 (2) Align the paper stack with the right edge of the Auto Sheet Feeder. (3) Pinch the Paper Guide and slide it against the left side of the paper stack. Load Limit Mark Do not load beyond th is Load Limit Mark. (1) Load the paper into the Auto Sheet Feeder with the print side facing UP. Set the Paper Guide correctly when printing from the Auto Sheet Feeder. The paper may not feed correctly if the Paper Guide is not set correctly.