Canon Pixma Pro9500 Quick Start Guide

							Troubleshooting87
zThis section describes errors that are indicated on Canon-brand PictBridge- 
compatible cameras. The error messages and operations may vary 
depending on the camera you are using.
For errors on non-Canon PictBridge-compatible cameras, check the status of 
ALARM  lamp and take the appropriate action to clear the error. For details, 
see  “Handling Error Messages ” on page 77.
z For the errors indicated on the camera and their solution, also refer to the 
user’s manual of the camera. For other troubles on the digital camera, 
contact the manufacturer.
Ink Error Printer detected ink out 
condition If you want to continue printing, replace the ink tank and close 
the Top Cover.
Select 
Stop in the display on your camera to stop printing if you 
do not have a new ink tank. Be sure to replace the empty ink 
tank before resuming printing.
You can continue printing under the ink out condition, but this 
may cause the printing trouble such as the mixing of inks, or a 
printer malfunction.
If you want to continue printing, you need to release the 
function for detecting the remaining ink level.
To release this function, press and hold the  RESUME/CANCEL 
button for at least 5 seconds, and then release it.
* Releasing the function for detecting the remaining ink level  is memorised. Please be advised that Canon shall not be 
liable for any malfunction or trouble which may be caused by 
continuation of printing or refilling of ink.
See  “Replacing Ink Tanks ” on page 42.
If multiple ink lamps are flashing, check how fast 
they flash. 
Fast flashing (at about one second interval) 
indicates the ink is empty. Slow flashing (at about 
three second interval) indicates ink is low. For 
details on different flashing speeds, see  “Getting 
the Ink Level Information ” on page 36.
Hardware Error Ink tank errors have occurred Replace the ink tank.
Printer error An error requiring servicing  might have occurred (Printer 
POWER lamp flashes blue and 
ALARM  lamp flashes orange 
alternately) Disconnect the cable between th
e printer and the camera, turn 
off the printer, and unplug the power cord of the printer from 
the power supply. After a while, plug the power cord of the 
printer back in, turn on the printer, and then reconnect the 
camera to the printer.
If the same error occurs, contact the Customer Care Center.
Camera Error MessagePossible CauseTr y This 
 
						

							Appendix
88
Appendix
Specifications
General Specifications
Printing resolution (dpi): 4800 (horizontal) x 2400 (vertical)
Print width: Auto Sheet Feeder:  322.2 mm max. (12.7 inches)
(for Borderless Printing: 329 mm / 
12.9 inches)
Front Tray:  348.8 mm max. (13.7 inches)
(for Borderless Printing: 356 mm / 
14 inches)
Acoustic noise level: Approx. 36.0 dB (A) (when printing in the highest print 
quality mode on Photo Paper Plus Semi-gloss)
Operating environment: Temperature: 5 to 35°C (41 to 95°F)
Humidity: 10 to 90%RH (no condensation)
Storage environment: Temperature: 0 to 40°C (32 to 104°F)
Humidity: 5 to 95% RH (no condensation)
Power supply: AC 110-240 V, 50/60 Hz
Power consumption: Printing: Approx. 20 W
Standby: Approx. 1.8 W
OFF: Approx. 1 W
External dimensions: 660 (W) x 354 (D) x 191 (H) mm
26.0 (W) x 13.9 (D) x 7.6 (H) inches
*With the Paper Support, Front Tray, and Rear Support retracted.
Weight: Approx. 15.4 kg (33.9 lb.)
*With the Print Head and ink tanks installed.
Print Head: 7680 nozzles
 
						

							Appendix
89
Camera Direct Print (PictBridge)
Paper size Default (Photo Paper Plus Glossy 4 x 6), 
4 x 6 (Photo Paper Plus Glossy, Photo Paper Plus Semi-
gloss), 
5 x 7 (Photo Paper Plus Glossy)
*, 
8 x 10 (Photo Paper Plus Semi-gloss), 
8.5 x 11 (Photo Paper Plus Glossy, Photo Paper Plus 
Semi-gloss, Fine Art Paper “Photo Rag”
*, Plain Paper), 
13 x 19 (Photo Paper Plus Glossy, Photo Paper Plus Semi-
gloss, Fine Art Paper “Photo Rag”)
*
*
If using a Canon PictBridge-compatible camera, you can select it.
Paper type Default (Photo Paper Plus Glossy), Photo (Photo Paper Plus 
Glossy), Semi-gloss
* (Photo Paper Plus Semi-gloss), Fine 
Art* (Fine Art Paper “Photo Rag”), Plain Paper (Letter)*If using a Canon PictBridge-compatible camera, you can select it.
Layout Default (Borderless), Borderless, Bordered, 35-up
*
*
Photos are printed in 35 mm Film Style layout (contact printing 
layout). This option can be selected for Canon PictBridge-
compliant devices only. (Note that this option cannot be used for 
some models.) 
For a Canon PictBridge-compliant device, selecting the item 
displayed with the [i] icon prints the shooting information (Exif 
data) in list format, or in the margins of specified photos. (Note 
that these options cannot be used for some models.) 
Image optimize Default (ExifPrint), On, Off, “VIVID”
*, “NR” (Noise 
Reduction)*, “VIVID+NR”*, “Face”*, “Red eye”*, “Natural”*, 
“Natural M”*, “B/W”*, “Cool tone”*, “Warm tone”*
*
If using a Canon PictBridge-compatible camera, you can select it.
Date/File No. print Default (Off: No printing), Date, File No., Both, Off
Trimming Default (Off: No trimming), On (follow camera’s setting), Off
 
						

							Appendix
90
Minimum System Requirements*1 
*1 Conform to the operating system’s requirement when it is higher than this.
For updated compatibility, visit our website.
*2 Operation can only be guaranteed on a PC with built-in USB or USB 2.0 Hi-Speed port and pre-installed Windows Vista, XP, 
or 2000.
*3 Including compatible processors.
*4 For bundled software installation.
*5 Macintosh File System : Mac OS Extended (Journaled), Mac OS Extended.
zCD-ROM drive
zDisplay : SVGA 800 x 600
Operating SystemProcessorRAMHard Disk Space*4
Windows Vista™
Windows XP SP1, SP2
Windows 2000 Professional SP2, SP3, SP4Pentium II 300 MHz *3  256 MB 500 MB
Operating SystemProcessorRAMHard Disk Space*4
Mac OS X v.10.4
Mac OS X v.10.2.8 - v.10.3Intel processor
PowerPC G4256 MB 450 MB
Additional System Requirements for On-screen Manuals
zBrowser: Windows HTML Help Viewer
*Microsoft® Internet Explorer 5.0 or later must be 
installed.
The on-screen manual may not be displayed 
properly depending on your operating system or 
Internet Explorer version. We recommend that you 
keep your system up to date with Windows 
Update.zBrowser: Help Viewer
*The on-screen manual may not be displayed properly 
depending on your operating system or Help Viewer 
version. We recommend that you keep your system up 
to date with Software Update.
*2
*5
 
						

							Appendix
91
Safety Precautions
Please read the safety warnings and cautions provided in this manual to ensure that you use 
your printer safely. Do not attempt to use printer in any way not described in this manual. 
You may cause an electric shock, fire or damage the printer if you ignore any of 
these safety precautions.
Choosing a location Do not place the printer close to flammable solvents such as alcohol or thinners.
Power supply Never attempt to plug in or unplug the printer from the power supply when your hands are wet.
Always push the plug all the way into the power outlet.
Never damage, modify, stretch or excessively bend or twist the power cord. 
Do not place heavy objects on the power cord.
Never plug the printer into a power socket that is shared with other 
equipment (extension lead/cord, 2- or 3-way adapter, etc.).
Never use the printer if the power cord is bundled or knotted.
If you detect smoke, unusual smells or strange noises around the printer, immediately unplug the 
printer at the power supply and call for service.
Periodically, unplug the printer and use a dry cloth to wipe off any dust or 
dirt collected on the plug and the power outlet. If the printer is placed at a 
location exposed to a lot of dust, smoke, or high humidity, the dust 
collected on the plug absorbs moisture and may cause insulation failure 
and fire.
Use the power cable included with the printer.
Cleaning the printer Use a damp cloth to clean the printer. Never use flammable solvents such 
as alcohol, benzene or thinners.
If flammable solvents come in contact with electrical components inside 
the printer, it could cause a fire or electric shock.
Always unplug the printer from the power outlet before cleaning the printer.
If you accidentally switch the printer on while cleaning it, you could injure yourself or damage the 
printer.
Maintaining the printer Do not attempt to disassemble or modify the printer. There are no user serviceable parts inside 
the printer.
The printer contains high-voltage components. Never attempt any maintenance procedure not 
described in this guide.
Working around the 
printerDo not use highly flammable sprays near the printer.
This could cause a fire or electric shock if the spray comes into contact with electrical components 
inside the printer.
 
						

							Appendix
92
You may cause injury or damage the printer if you ignore any of these safety 
precautions.
Choosing a location Do not install the printer in a location that is unstable or subject to excessive vibration.
Do not install the printer in locations that are very humid or dusty, in direct sunlight, outdoors, or 
close to a heating source.
To avoid the risk of fire or electric shocks, install the printer in a location with an ambient 
temperature range of 5°C to 35°C (41°F to 95°F) and humidity of 10% to 90% (condensation free).
Do not place the printer on a thick rug or carpet.
Do not place the printer with its back attached to the wall.
Power supply Ensure that the area around the power outlet is kept clear at all times so you 
can easily unplug the power cord if necessary.
Never remove the plug by pulling on the cord.
Do not use an extension lead/ cord.
Working around the 
printerNever put your hands or fingers in the printer while it is printing.
Do not place any object on the printer.
Do not place metal objects (paper clips, staples, etc.) or containers of flammable solvents (alcohol, 
thinners, etc.) on top of the printer.
If any foreign object (metal or liquid) fall into the printer, unplug the power cord and call for 
service.
Do not transport or store the printer on a slant, vertically or upside-down, as the ink may leak and 
damage the printer.
Print heads and ink tanks For safety reasons store Print Heads and ink tanks out of the reach of small children.
If a child ingests any ink, consult a doctor immediately.
Do not shake Print Heads or ink tanks.
Ink may spill out and stain clothing or the surrounding area.
Never touch the electrical contacts on a Print Head after printing.
The metal parts may be very hot and could cause burns.
Do not throw ink tanks into fire.
 
						

							Appendix
93
Regulatory Information
FCC Notice (U.S.A. Only)
For 120V, 60Hz model
Model Number: K10272
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not 
cause harmful interference, and (2) this device must accept any interference received, including interference that may cause 
undesired operation.
Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of 
the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential 
installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in 
accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee 
that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or 
television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the 
interference by one or more of the following measures:
zReorient or relocate the receiving antenna.
zIncrease the separation between the equipment and receiver. 
zConnect the equipment into an outlet on a circuit different from that to which the receiver is connected.
zConsult the dealer or an experienced radio/TV technician for help.
Use of a shielded cable is required to comply with Class B limits in Subpart B of Part 15 of the FCC Rules.
Do not make any changes or modifications to the equipment unless otherwise specified in the manual. If such changes or 
modifications should be made, you could be required to stop operation of the equipment.
Canon U.S.A., Inc.
One Canon Plaza
Lake Success, NY 11042
1-516-328-5600
 
						

							Appendix
94
Canon U.S.A., INC. LIMITED WARRANTY  --- (USA Only)
The limited warranty set forth below is given by Canon U.S.A., Inc. (“Canon USA”) with respect to the new or refurbished 
Canon- brand product (“Product”) packaged with this limited warranty, when purchased and used in the United States only. 
The Product is warranted against defects in materials and workmanship under normal use and service (a) for a period of one 
(1) year from the date of original purchase when delivered to you in new condition in its original container or (b) for 90 days 
from the date of original purchase for refurbished Products. Product returned to a Canon USA repair facility or a Canon USA 
Authorized Service Facility (“ASF”), and proven to be defective upon inspection will be (a) repaired utilizing new, 
remanufactured, repaired and/or recycled parts (b) exchanged for new or; (c) exchanged for a refurbished Product, as 
determined by the Canon USA repair facility or the ASF. Warranty repair or replacement shall not extend the original warranty 
period of the Product. A dated proof of purchase is required at the time of warranty service. A copy of your dated bill of sale will 
satisfy this requirement. This warranty does not cover any accessories, or any consumables, such as paper or ink cartridges, 
as to which there shall be no warranty or replacement.
This limited warranty shall only apply if the Product is used in conjunction with compatible computers, peripheral equipment 
and software. Canon USA shall have no responsibility for such items except for compatible Canon brand peripheral equipment 
covered by a separate warranty (“Separate Warranty”). Repairs of such Canon brand peripheral equipment shall be governed 
by the terms of the Separate Warranty. Non-Canon brand equipment and software that may be distributed with the Product are 
sold “as is” and without warranty of any kind by Canon USA, including any implied warranty regarding merchantability or 
fitness for a particular purpose, and all such warranties are disclaimed. The sole warranty, if any, with respect to such non- 
Canon brand items is given by the manufacturer or producer thereof. 
This limited warranty covers all defects encountered in normal use of the Product and does not apply in the following cases:
(a) Loss of or damage to the Product due to abuse, neglect, mishandling, improper packaging by you, alteration, accident, 
electrical current fluctuations, improper use, failure to follow operating or maintenance instructions in, or 
environmental conditions prescribed in, Canon USA’s user’s manual or other documentation, or services performed by 
someone other than a Canon USA repair facility or ASF. Without limiting the foregoing, dropping the Product, scratches, 
and abrasions will be presumed to have resulted from misuse, abuse or failure to operate the Product as set forth in the 
user’s manual or other documentation for the Product. 
(b) Use of parts, media, software or supplies (other than those sold by Canon USA), including non-Canon ink cartridges or 
refilled ink cartridges, that cause damage to the Product or cause abnormally frequent service calls or service problems. 
(c) If the Product has had its serial number or dating defaced, altered or removed. 
ANY SYSTEM SOFTWARE (WHETHER FACTORY LOADED ON THE PRODUCT OR CONTAINED ON THE SOFTWARE DISKETTES OR CD- 
ROMS ENCLOSED WITH, OR ACCOMPANYING, THE PRODUCT), AND ANY UTILITY SOFTWARE, DISTRIBUTED WITH OR FOR THE 
PRODUCT, IS SOLD AS IS AND WITHOUT WARRANTY BY CANON USA. THE SOLE WARRANTY WITH RESPECT TO SUCH SOFTWARE 
IS CONTAINED IN THE SOFTWARE MANUFACTURERS LICENSE AGREEMENT DISTRIBUTED THEREWITH, INCLUDING ANY 
LIMITATIONS AND DISCLAIMERS THEREON. PLEASE CONTACT CANON USA IMMEDIATELY IF YOU HAVE NOT RECEIVED A COPY OF 
THE SOFTWARE MANUFACTURERS LICENSE AGREEMENT. 
NO IMPLIED WARRANTY, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, 
APPLIES TO THE PRODUCT AFTER THE APPLICABLE PERIOD OF THE EXPRESS LIMITED WARRANTY STATED ABOVE, AND NO OTHER 
EXPRESS WARRANTY OR GUARANTY, EXCEPT AS MENTIONED ABOVE, GIVEN BY ANY PERSON OR ENTITY WITH RESPECT TO THE 
PRODUCT SHALL BIND CANON USA, OR ITS ASF. (SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED  
WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.) CANON USA SHALL NOT BE LIABLE FOR LOSS OF 
REVENUES OR PROFITS, INCONVENIENCE, EXPENSE FOR SUBSTITUTE EQUIPMENT OR SERVICE, STORAGE CHARGES, LOSS OR 
CORRUPTION OF DATA, OR ANY OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE, MISUSE, OR 
INABILITY TO USE THE PRODUCT REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED, AND EVEN IF CANON USA 
OR ITS ASF HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOR SHALL RECOVERY OF ANY KIND AGAINST CANON 
USA OR ITS ASF BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE PRODUCT CAUSING THE ALLEGED DAMAGE.  
WITHOUT LIMITING THE FOREGOING, YOU ASSUME ALL RISK AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO YOU AND YOUR 
PROPERTY AND TO OTHERS AND THEIR PROPERTY ARISING OUT OF THE POSSESSION, USE, MISUSE, OR INABILITY TO USE THE 
PRODUCT SOLD BY CANON USA NOT CAUSED SOLELY AND DIRECTLY BY THE NEGLIGENCE OF CANON USA, OR ITS ASF. (SOME 
STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE  
EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU.) THIS LIMITED WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE 
ORIGINAL PURCHASER OF THE PRODUCT OR THE PERSON FOR WHOM IT WAS PURCHASED AS A GIFT, AND STATES YOUR 
EXCLUSIVE REMEDY. 
 
						

							Appendix
95
Canon USA offers a range of customer technical support* options: 
zInteractive troubleshooting, e-mail technical support, the latest driver downloads and answers to frequently asked 
questions (www.canontechsupport.com) 
zToll-free live technical support Monday—Saturday (excluding holidays) at 1-800-828-4040 
zTelephone Device for the Deaf (TDD-1-866-251-3752) 
zRepair or Exchange Service Options: 
In the event service is required for the Product during the limited warranty period, Canon USA offers two hardware support 
options: 
Authorized Service Facility Carry-In / Mail-In Service 
Canon USA’s Carry-In/Mail-In Service provides repair or exchange, at Canon USA’s option, through Canon USA’s Authorized 
Service Facility (ASF) network. The name and telephone number of the ASF(s) near you may be obtained from Canon USA’s Web 
site at www.canontechsupport.com or by calling the Canon USA Customer Care Center at 1-800-828-4040, or any time while 
speaking to a technical support person. A Product covered by this limited warranty will be repaired or exchanged, as 
determined by Canon USA, and returned without charge by the ASF. 
InstantExchange Service ** 
A Canon Customer Care Center or ASF technician will attempt to diagnose the nature of the problem and, if possible, correct it 
over the telephone. If the problem cannot be corrected over the telephone, and you elect the InstantExchange option, a 
reference number will be issued to you. You will be asked for the Product serial number and other information pertaining to 
your Product and for a ship-to location for the replacement Product (must include street address).
The Canon USA repair facility will ship out the replacement Product prepaid by Canon USA. After receipt of the replacement 
Product (with instructions and a prepaid waybill), follow the enclosed instructions on how to ship your product to the Canon 
USA repair facility. Your Product must be returned in the shipping carton in which the replacement Product was packed and 
include the reference number, A COPY OF YOUR DATED PROOF OF PURCHASE (BILL OF SALE), and a complete explanation of the 
problem. DO NOT INCLUDE ANY OTHER ITEMS WITH THE YOUR PRODUCT IN THE RETURN SHIPPING CARTON, AND BE SURE TO 
RETAIN YOUR PRINTHEAD, INK CARTRIDGE(S) AND TANK(S).
InstantExchange Service exchanges your Product with a replacement Product, which will normally be shipped the same day if 
your request for this service is by 3 p.m. E.T. Monday through Friday, except holidays. Canon USA does not guarantee same day 
shipment in the event of the occurrence of factors beyond its reasonable control. The replacement Product you receive may be 
a refurbished or reconditioned unit and will be covered for the balance of the period remaining on your original limited 
warranty. NOTE THAT BY USING THIS SERVICE YOU WILL KEEP THE REPLACEMENT PRODUCT THAT IS SENT TO YOU. CANON USA 
WILL RETAIN THE PRODUCT THAT YOU ORIGINALLY PURCHASED, WHICH SHALL BECOME THE PROPERTY OF CANON USA. 
InstantExchange warranty program service is available only during the express limited-warranty period for your Product and 
only in the continental United States, Alaska and Hawaii during such period.
This limited warranty gives you specific legal rights, and you may also have other rights, which vary from state to state.
* Support program specifics are subject to change without notice. 
** InstantExchange warranty service is subject to the availability of refurbished or new replacement units. 
Canon U.S.A., Inc. 
One Canon Plaza 
Lake Success, NY 11042
USA 
©2008 Canon U.S.A., Inc. Canon is a registered trademark of Canon Inc. in the United States and may also be a registered 
trademark in other countries. 
 
						

							Index
96
Index
A
Accessing the Printer Driver  ......................................... 32
Advanced Printing  ....................................................... 26
ALARM lamp  ................................................................ 77
Aligning the Print Head  ................................................ 61
An Error Message Appears on the Screen  ..................... 81
An Error Message is Displayed on a PictBridge Compliant 
Device ..................................................................... 85
B
Borderless Printing  ...................................................... 71
C
Camera Error Message  ................................................. 85
Canceling Print Jobs (Windows)  ................................... 20
Canceling Printing  ....................................................... 25
Cannot Connect to PC Properly  .................................... 68
Cannot Install the Prin ter Driver  ................................... 67
Canon IJ Printer Utility di alog box (Macintosh)  ............. 50
Canon IJ Status Monitor (Windows)  .............................. 74
Canon U.S.A., INC. LIMITED WARRANTY --- (USA Only)  .. 94
Cleaning ................................................................ 54, 55
D
Deep Cleaning  ....................................................... 57, 59
Driver settings (Macintosh)  ............................................ 22
settings (Windows)  .............................................. 19
E
Easy-PhotoPrint ........................................................... 33
Easy-PhotoPrint Pro  ..................................................... 33
Examining the Nozzle Check Pattern  ............................ 51
ExifPrint ...................................................................... 33
F
Fine Art Paper Museum Etching  ................................ 16
Fine Art Paper “Photo Rag”  .......................................... 16
Fine Art Paper Premium Matte ...................................... 16
G
Getting the Ink Level Information  ................................. 36
H
Handling Error Messages  ............................................. 77
Help button  ................................................................... 2
I
Ink lamp
Ink Level Indication on the Printer  ........................ 36
Insert the ink tank ................................................ 44
K
Knowing When to Replace Ink Tanks  ............................ 38
L
Load Limit Mark  ............................................................. 6
Loading Paper  ............................................................... 4
Loading Paper in the Auto  Sheet Feeder  ......................... 5
Loading Paper in the Front Tray ...................................... 9
M
Matte Photo Paper  ....................................................... 15
Media specialty .............................................................. 15
to avoid  ................................................................. 4
Media Type  ...................................................... 15, 19, 22
N
Nozzle Check  ......................................................... 49, 50
Nozzle Check Pattern examining ............................................................ 51
printing ................................................................ 48
O
Opening the Printer Properties Dialog Box Directly from the Start Menu (Windows)  ............................................. 32
Opening the Printer Properties Dialog Box from Your  Application Program (Windows)  ............................... 32
P
Page Setup (Macintosh) ......................................... 22, 74
Page Setup dialog box (Macintosh) .............................. 22
Paper Does Not Feed Properly  ...................................... 75
Paper Feed Roller ......................................................... 75
Paper Jams  .................................................................. 76
Paper Size  ................................................................... 22
Paper Support Load Limit  ............................................ 15
PGI-9C Cyan ................................................................. 35
PGI-9G Green ............................................................... 35
PGI-9GY Gray  ............................................................... 35
PGI-9M Magenta .......................................................... 35
PGI-9MBK Matte Black ................................................. 35
PGI-9PBK Photo Black .................................................. 35
PGI-9PC Photo Cyan ..................................................... 35
PGI-9PM Photo Magenta  .............................................. 35
PGI-9R Red  .................................................................. 35