Canon Pixma Mg2924 User Guide

The E-mail Client You Want to Use Does Not Appear in the Screen
for Selecting an E-mail Client
Check  Check that the e-mail client's MAPI is enabled.
Refer to the e-mail client's manual for how to set MAPI.
If the problem is not solved even when MAPI is enabled, select  None (Attach Manually) in the screen for
selecting an e-mail client, then manually attach the image to the outgoing e-mail.
651
 

Problems with the Machine
The Machine Cannot Be Powered On
The Machine Turns Off Unintentionally
Cannot Connect to Computer with a USB Cable Properly
Cannot Communicate with the Machine with USB Connection
FINE Cartridge Holder Does Not Move to the Position for Replacing
Printer Status Monitor Is Not Displayed
652
 

The Machine Cannot Be Powered On
Check1 Press the  ON button.
Check2
 Make sure that the power plug is securely plugged into the power cord
connector of the machine, then turn it back on.
Check3  Unplug the machine from the power supply, then plug the machine back in and
turn the machine back on after leaving it for at least 2 minutes.
If the problem is not resolved, contact the service center.
653
 

The Machine Turns Off Unintentionally
Check Deactivate the setting to turn the unit off automatically.
The machine turns off automatically according to the elapsed time you specified if you activate the setting to turn
the unit off automatically.
If you do not want the machine to turn off automatically, open the printer driver setup window and in  Auto Power
under the  Maintenance  sheet, select  Disable for Auto Power Off .
Note
•
You can activate the setting to turn the machine on/off automatically...

Cannot Connect to Computer with a USB Cable ProperlyPrinting or Scanning Speed Is Slow/Hi-Speed USB Connection Does Not
Work/"This device can perform faster" Message Is Displayed
If your system environment is not fully compatible with Hi-Speed USB, the machine will operate at a lower
speed provided under USB 1.1. In this case, the machine operates properly but printing or scanning
speed may slow down due to communication speed.
Check  Check the following to make sure that your system environment...

Cannot Communicate with the Machine with USB Connection
Check1 Make sure that the machine is turned on.
Check2
 Make sure that the USB cable is connected properly.
See 
Connecting the Machine to the Computer Using a USB Cable  to connect the USB cable properly.
Check3
 Do not start up IJ Network Tool while printing.
Check4 Do not print while IJ Network Tool is running.
Check5 Make sure that  Enable bidirectional support  is selected in the Ports sheet of
the properties dialog box of the printer driver....

FINE Cartridge Holder Does Not Move to the Position for Replacing
Check1 Is the ON lamp off?
Check if the  ON lamp is lit.
The FINE cartridge holder will not move unless the power is on. If the  ON lamp is off, close the cover and turn
the machine on.
Check2  Is the Alarm lamp flashing?
Close the cover, confirm the number of times the  Alarm lamp is flashing, take the appropriate action to resolve
the error, and then reopen it. For details on how to resolve the error, see 
Support Code List .
Check3
 Has...

Printer Status Monitor Is Not Displayed
Check1 Is the printer status monitor enabled?
Make sure that  Enable Status Monitor  is selected on the Option menu of the printer status monitor.
1.
Open the printer driver setup window.
How to Open the Printer Driver Setup Window
2.
On the  Maintenance  sheet, click View Printer Status .
3.
Select Enable Status Monitor  on the Option menu if it is not selected.
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Problems with Installation/Downloading
Cannot Install the MP Drivers
Easy-WebPrint EX Does Not Start Up or Easy-WebPrint EX Menu Does Not
Appear
How to Update MP Drivers in Network Environment
Uninstalling IJ Network Tool
659
 

Cannot Install the MP Drivers•
If the installation does not start even after the Setup CD-ROM is inserted into your computer'sdisc drive:
Start the installation following the procedure below.
1.
Select items as shown below.
◦
In Windows 8.1 or Windows 8, select  Explorer icon in the  Taskbar on the Desktop , then select
Computer  from the list on the left.
◦
In Windows 7 or Windows Vista, click  Start then  Computer .
◦
In Windows XP, click  Start then  My Computer .
2.
Double-click the  CD-ROM  icon...