Canon Pixma Mg2924 User Guide

The Administrator Password Set to the Machine Was ForgottenInitialize the machine settings.
Initializing the Machine Settings
After initializing the machine settings, perform setup with the Setup CD-ROM or perform it according to the
instructions on our website.
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Checking Information about the Network
Checking the IP Address or the MAC Address of the Machine
Checking the IP Address or the MAC Address of the Computer
Checking If the Computer and the Machine, or Computer and the Access Point Can Communicate
Checking the Network Setting InformationChecking the IP Address or the MAC Address of the Machine
To check the IP address or the MAC address of the machine, print out the network setting information.
Printing Out Network Setting Information
To display the...

"XXX.XXX.XXX.XXX" is the IP address of the target device.If the communication is available, a message such as the following is displayed.Reply from XXX.XXX.XXX.XXX: bytes=32 time=10ms TTL=255
When  Request timed out  is displayed, the communication is not available.
Checking the Network Setting Information
To check the network setting information of the machine, print out the network setting information.
Printing Out Network Setting Information
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Packets Are Sent SteadilyWhile IJ Network Scanner Selector EX is enabled, it periodically transmits packets to check whether it can
communicate with the machine over the network. When using the computer in a network environment other
than the one used to set up the machine, disable IJ Network Scanner Selector EX.
To disable IJ Network Scanner Selector EX, right-click the 
 icon on the notification area on the
desktop, then select  Disable Canon IJ Network Scanner Selector EX .
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How to Restore the Machine's Network Settings to Factory Default
Important
•
Note that initialization erases all network settings on the machine, and printing or scanning operationfrom a computer over network may become impossible. To use the machine over network, perform
setup with the Setup CD-ROM or perform it according to the instructions on our website.
Follow the procedure below to initialize the network settings.
1.
Press and hold the  Stop button until the  Alarm lamp flashes 17 times.
2....

Problems with Printing
Printing Does Not Start
Paper Jams
Paper Does Not Feed Properly/"No Paper" Error Occurs
Copying/Printing Stops Before It Is Completed
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Printing Does Not Start
Check1 Make sure that the power plug is securely plugged in, then press the  ON button
to turn the machine on.
While the  ON lamp is flashing, the machine is initializing. Wait until the  ON lamp stops flashing and remains lit.
Note
•
When printing large data such as a photo or graphics, it may take longer to start printing. While the  ON
lamp is flashing, the computer is processing data and sending it to the machine. Wait until printing starts.
Check2  Make sure that the machine...

3.Open the properties of the printer driver for the machine.•
In Windows 8.1, Windows 8, or Windows 7, right-click the "Canon XXX Printer" icon (where "XXX" is
your machine's name), then select  Printer properties.
•
In Windows Vista or Windows XP, right-click the "Canon XXX Printer" icon (where "XXX" is your
machine's name), then select  Properties.
4.
Click the Ports tab to confirm the port settings.
Make sure that a port named "USBnnn" (where "n"...

Paper JamsWhen paper is jammed, the  Alarm lamp flashes and a troubleshooting message is displayed on the
computer screen automatically. Take the appropriate action described in the message.
For details on how to remove the jammed paper, refer to Support Code List (When Paper Is Jammed) .
Note
•
You can confirm the actions against errors with Support Codes on your computer by searching a
Support Code.
Click Here to Search
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Paper Does Not Feed Properly/"No Paper" Error Occurs
Check1 Make sure that paper is loaded.
Loading Paper
Check2
 Make sure of the following when you load paper.
•
When loading two or more sheets of paper, align the edges of the sheets before loading.
•
When loading two or more sheets of paper, make sure that the paper stack does not exceed the paper load
limit.
However, proper feeding of paper may not be possible at this maximum capacity depending on the type of
paper or environmental conditions...