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Canon Pixma Mg2924 User Guide

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Page 581

If your scanner or printer still does not appear, refer to "Problems with Network Communication" foryour model from Home of the  Online Manual.
581
 

Page 582

Troubleshooting
The Machine Cannot Be Powered On
Printing Does Not Start
Paper Does Not Feed Properly/"No Paper" Error Occurs
Print Results Not Satisfactory
Ink Is Not Ejected
Paper Jams
If an Error Occurs
Search Each Function
Problems with Network Communication
Problems with Printing
Problems with Printing Quality
Problems with Scanning
Problems with the Machine
Problems with Installation/Downloading
About Errors/Messages Displayed
If You Cannot Resolve the Problem
582
 

Page 583

Problems with Network Communication
Problems with the Machine While Using with Network
Cannot Detect a Machine on a Network
Other Problems with Network
583
 

Page 584

Problems with the Machine While Using with Network
The Machine Stopped Working Suddenly
Ink Remaining Level Is Not Displayed on Printer Status Monitor of the Machine
Printing Speed Is Slow
Cannot Use the Machine on Replacing an Access Point or Changing Its settings
584
 

Page 585

The Machine Stopped Working Suddenly
Cannot Communicate with the Machine After the Network Settings Are Changed
Cannot Communicate with the Machine over the Wireless LAN
Cannot Communicate with the Machine Using the Access Point Mode
Cannot Print or Scan from a Computer Connected to the NetworkCannot Communicate with the Machine After the Network Settings AreChanged
It may take a while for the computer to obtain the IP address, or you may need to restart your computer.Search for the machine again after...

Page 586

The wireless channel to be used may be limited depending on wireless network devices installed in the
computer. Refer to the instruction manual provided with your computer or your wireless network device to
specify the valid wireless channel.
Check9  Make sure that the channel confirmed in Check 8 can communicate with the
computer.
If not, change the channel set to the access point.
Check10  Make sure that the firewall of the security software is disabled.
If the firewall function of your security...

Page 587

2.Release the Stop button.3.
Press the  Color button.
The  Wi-Fi  lamp lights up.
4.
Press and hold the  Wi-Fi button until the  POWER lamp flashes 3 times.
5.
Release the  Wi-Fi button.
The access point mode is enabled and the machine can be used as an access point.
Check3  Is the machine selected to connect external communication devices (e.g.
computers, smartphones, or tablets)?
Select an access point name (SSID) specified for the machine as a destination for external communication devices.
Check4...

Page 588

Ink Remaining Level Is Not Displayed on Printer Status Monitor of
the Machine
Use the printer driver with bidirectional communication.Select  Enable bidirectional support  in the Ports sheet of the properties dialog box of the printer driver.
How to Open the Printer Driver Setup Window
588
 

Page 589

Printing Speed Is Slow
Check1 The machine may be printing out a large job issued from another computer.
Check2
 Make sure that the radio status is good and adjust the installation positions
while monitoring the radio status with IJ Network Tool.
Monitoring Wireless Network Status
Make sure that there is no barrier or obstacle between the access point and the machine. Wireless communication between different rooms or floors is generally poor. The metal, concrete, or timber including the
metallic material,...

Page 590

Cannot Use the Machine on Replacing an Access Point or
Changing Its settings
When you replace an access point, perform network setup of the machine again.Perform network setup again with the Setup CD-ROM or perform it again according to the instructions on
our website.
If the problem is not resolved, see below.
Cannot Communicate with the Machine After Applying MAC/IP Address Filtering or Entering an
Encryption Key to the Access Point
When Encryption Is Enabled, Cannot Communicate With the Machine After...
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