Canon Pixma Mg2924 User Guide

•In Windows 7 or Windows Vista, click Control Panel, Hardware and Sound , then Device Manager .•
In Windows XP, click  Control Panel, Performance and Maintenance , System , then click  Device
Manager  on the Hardware  sheet.
2.
Double-click  Universal Serial Bus controllers  then USB Printing Support .
If the  USB Printing Support Properties  screen is not displayed, make sure that the machine is correctly
connected to the computer.
Check3  Make sure that the machine is connected to your computer...

•
If you agree to participate in the survey program:Click  Agree , then follow the on-screen instructions. The printer usage information will be sent via the
Internet. If you have followed the on-screen instructions, the information will be sent automatically from the second time onward and the confirmation screen will not be displayed again.
Note
•
When the information is being sent, a caution screen such as an Internet security screen may bedisplayed. In this case, confirm that the program name is...

Note•
In Windows 8.1, Windows 8, Windows 7, or Windows Vista, a confirmation/warning dialogbox may appear when installing, uninstalling or starting up software.
This dialog box appears when administrative rights are required to perform a task.
If you are logged on to an administrator account, follow the on-screen instructions.
2.
Select  Canon Inkjet Printer/Scanner/Fax Extended Survey Program .
3.
Select Change .
If you select  Yes after you have followed the on-screen instructions, the confirmation...

Error Message Appears on a PictBridge (Wireless LAN) CompliantDevice
The following are the possible errors that may occur when printing directly from a PictBridge (Wireless LAN)
compliant device and the countermeasures to clear them.
Note
•
This section describes errors that are indicated on Canon-brand PictBridge (Wireless LAN) compliant devices. The error messages and operations may vary depending on the device you are using. For errors on non-Canon PictBridge (Wireless LAN) compliant devices, check...

"No ink"/"Ink cassette error"Check the number of how many the Alarm
lamp flashes and take the appropriate action
to resolve the error.
If an Error Occurs
"Hardware Error"Check the number of how many the  Alarm
lamp flashes and take the appropriate action
to resolve the error.
If an Error Occurs
"Printer error"An error requiring servicing may have occurred.
Turn off the machine, and unplug the power cord of the machine from the power supply.
Plug the machine back in and...

If You Cannot Resolve the ProblemIf you cannot resolve the problem with any of the workarounds in this chapter, please contact the seller ofthe machine or the service center.
Canon support staff are trained to be able to provide technical support to satisfy customers.
Caution
•
If the machine emits any unusual sound, smoke, or odor, turn it off immediately. Unplug the power cord from the outlet and contact the seller or the service center. Never attempt to repair or disassemble the
machine yourself.
•...

Support Code ListThe support code appears on the computer screen when an error occurs."Support Code" means the error number and appears with an error message.
When an error occurs, check the support code displayed on the computer screen and take the appropriate
action.
Support Code Appears on the Computer Screen•
1000 to 1ZZZ
10001200120313001401140314851682168416861688168A170017011890   •
2000 to 2ZZZ
29002901    •
4000 to 4ZZZ
410041024103   •
5000 to 5ZZZ
5011501251005200540057005B005B01    •...

Support Code List (When Paper Is Jammed)If the paper is jammed, remove it following the procedure appropriate for each case.•
If you can see the jammed paper at the paper output slot or the rear tray:
1300
•
If the paper tears and you cannot remove it from the paper output slot or from the rear tray:
Paper Is Jammed inside the Machine
•
Cases other than above:
In Other Cases
678
 

1300Cause
Paper is jammed in the paper output slot or in the rear tray.
Action Remove the jammed paper following the procedure below.
Note
•
If you need to turn off the machine to remove jammed paper during printing, press the  Stop button to
cancel print jobs before turning off the machine.
1.
Pull the paper out slowly, either from the rear tray or from the paper output slot,
whichever is easier.
Hold the paper with your hands, then pull the paper out slowly not to tear it.
Note
•
If you cannot pull the...

Paper Is Jammed inside the MachineIf the jammed paper tears and you cannot remove the paper either from the paper output slot or from therear tray, or if the jammed paper remains inside the machine, remove the paper following the procedure
below.
Note
•
If you need to turn off the machine to remove jammed paper during printing, press the  Stop button to
cancel print jobs before turning off the machine.
1.
Turn off the machine, and unplug the power cord of the machine from the power supply.
2.
Retract the...