Canon Pixma Ip4850 User Guide
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Advanced Guide > Troubleshooting > Cannot Install the Application Program U347 Cannot Install the Application Program Easy-WebPrint EX Does Not Start up or Easy-WebPrint EX Menu Does Not Appear If Easy-W ebPrint EX does not start up or its menu does not appear on Internet Explorer, confirm the following. Note You can use Easy-W ebPrint EX with Internet Explorer 7 or later. Check 1: Is Canon Easy-WebPrint EX is displayed on the Toolbars menu in the Internet Explorers View menu? If Canon Easy-W ebPrint EX is not displayed, Easy-W ebPri nt EX is not installed on your computer. Perform Custom Install on the Setup CD-ROM , then select Easy-W ebPrint EX to install it onto your computer. Note If Easy-W ebPrint EX is not installed on your computer, a message asking you to install it may be displayed on the notification area on the ta skbar. Click the message, then follow the instructions on the computer screen to install Easy-W ebPrint EX. W hile the installation or download Easy-W ebPrint EX is in progress, it is necessary to access the Internet. A connection charge is taken u pon yourself. Check 2: Is Canon Easy-WebPrint EX selected on the Toolbars menu in the Internet Explorers View menu? If Canon Easy-W ebPrint EX is not selected, Easy-W eb Print is disabled. Select Canon Easy- W ebPrint EX to enable it. Page top Page 391 of 468 pages Cannot Install the Application Program .ownloadedtfromtManualsPrinterDcomtManuals
Advanced Guide > Troubleshooting > Cannot Connect to Computer Properly U309 Cannot Connect to Computer Properly Printing Speed Is Slow/Hi-Speed USB Connection Does Not Work/This device can perform faster Message Is Displayed If your system environment is not fully compatible with Hi-Speed USB, the printer will operate at a lower speed provided under USB 1.1. In this case, t he printer operates properly but printing speed may slow down due to communication speed. Check: Check the following to make sure that your s ystem environment supports Hi-Speed USB connection. Does the USB port on your computer support Hi-Speed USB connection? Does the USB cable or the USB hub support Hi-Speed USB connection? Be sure to use a certified Hi-Speed USB cable. W e r ecommend that the cable is no longer than around 10 feet / 3 meters. Does the operating system of your computer support Hi-Speed USB connection? Obtain and install the latest update for your computer . Does the Hi-Speed USB driver operate properly? Obtain the latest version of the Hi-Speed USB driver compatible with your hardware and reinstall it on your computer. Important For details on Hi-Speed USB of your system environment, co ntact the manufacturer of your computer, USB cable, or USB hub. Page top Page 392 of 468 pages Cannot Connect to Computer Properly .ownloadedtfromtManualsPrinterDcomtManuals
Advanced Guide > Troubleshooting > Print Results Not Satisfactory U310 Print Results Not Satisfactory If the print result is not satisfactory due to white streaks, misaligned lines, or uneven colors, conf irm the paper and print quality settings first. Check 1: Do the page size and media type settings m atch the size and type of the loaded paper? W hen these settings are incorrect, you cannot obtai n a proper print result. If you are printing a photograph or an illustration, incorrect paper type settings may reduce the quality of the printout color. Also, if you print with an incorrect paper type setting , the printed surface may be scratched. In borderless printing, uneven coloring may occur d epending on the combination of the paper type setting and the loaded paper. The method of confirming the paper and print qualit y settings differs depending on what you do with your printer. To print from a PictBridge compliant deviceConfirm by using your PictBridge compliant device. Printing Photographs Directly from a PictBridge Compliant Device To print from a computerConfirm by using the printer driver. Printing with Easy Setup Check 2: Make sure that the appropriate print quali ty is selected referring to the table in Check 1. Select a print quality option suitable for the paper and image for printing. If you notice blurs or uneven colors, increase the print quality setting and try printing again. Note You cannot change the print quality setting from a Pict Bridge compliant device. Check 3: If the problem is not resolved, there may be other causes. See also the sections below: Cannot Print to End of Job Part of the Page Is Not Printed No Printing Results/Printing Is Blurred/Colors Are W rong/W hite Streaks Lines Are Misaligned Line or Image Does Not Print or Prints Partially Printed Paper Curls or Has Ink Blots Paper Is Smudged/Printed Surface Is Scratched Back of the Paper Is Smudged Vertical Lines Are Printed on the Sides of the Printou t Colors Are Uneven or Streaked Page top Page 393 of 468 pages Print Results Not Satisfactory .ownloadedtfromtManualsPrinterDcomtManuals
Advanced Guide > Troubleshooting > Print Results Not Satisfactory > Cannot Print to End of Job U311 Cannot Print to End of Job Check 1: Is the size of the print data extremely la rge? Click Print Options on the Page Setup sheet. Then, select the Prevent loss of print data check box in the displayed dialog. Check 2: Is the space of your computers hard disk sufficient? Delete unnecessary files to free disk space. Page top Page 394 of 468 pages Cannot Print to End of Job .ownloadedtfromtManualsPrinterDcomtManuals
Advanced Guide > Troubleshooting > Print Results Not Satisfactory > Part of the Page Is Not Printed U312 Part of the Page Is Not Printed Check: When performing automatic duplex printing, t he reason below is possible. W hen performing automatic duplex printing, the prin table area at the top of the page will be 0.08 inches / 2 mm narrower than the usual. For this reason, the bottom of the page may not be printed. To prevent this, select Use reduced printing from the printer driver. Important Reduced printing may affect the layout depending on your document. 1.Open the printer driver setup window. Opening the Printer Driver Setup W indow Click Here: Printer Driver * Before clicking here to open the printer driver setup window, quit the running application software. 2.Click Print Area Setup in the Page Setup sheet and select Use reduced printing. Page top Page 395 of 468 pages Part of the Page Is Not Printed .ownloadedtfromtManualsPrinterDcomtManuals
Advanced Guide > Troubleshooting > Print Results Not Satisfactory > No Printing Results/Printing Is Blurred/Colors Are W rong/W hite Streaks U313 No Printing Results/Printing Is Blurred/Colors Are Wrong/White Streaks No Printing Results Printing Is Blurred Colors Are Wrong White Streaks Page 396 of 468 pages No Printing Results/Printing Is Blurred/Colors Are Wrong/White Streaks .ownloadedtfromtManualsPrinterDcomtManuals
Check 1: Did you confirm the paper and print quality settings? Print Results Not Satisfactory Check 2: Check the status of ink tanks. Replace the ink tank if the ink has run out. Routine Maintenance Check 3: Is the orange tape or protective film rema ining? Make sure that all of the protective film is peeled off and the L-shape air hole is exposed, as illustrated in (A). If the orange tape is left as in (B), pull the orange tape and remove it. Check 4: Print the Nozzle Check Pattern and perform any necessary maintenance operations such as Print Head Cleaning. Print the Nozzle Check Pattern to determine whether the ink ejects properly from the print head nozzles. Refer to Routine Maintenance for the Nozzle Check Pattern printing, Print Head C leaning, and Print Head Deep Cleaning. If the Nozzle Check Pattern is not printed correctly: Check to see if a particular colors ink tank is not empt y. If the Nozzle Check Pattern is not printed correctly th ough ink is sufficient, perform the Print Head Cleaning and try printing the Nozzle Check Pattern aga in. If the problem is not resolved after performing the Print Head Cleaning twice: Perform the Print Head Deep Cleaning. If the problem is not resolved after performing the Print Head Deep Cleaning, turn off the printer and perform another Print Head Deep Cleaning after 24 hours. If the problem is not resolved after performing the Print Head Deep Cleaning twice: If Print Head Deep Cleaning does not resolve the pr oblem, the Print Head may be damaged. Contact the service center. Check 5: When using paper with one printable surfac e, make sure thatPage 397 of 468 pages No Printing Results/Printing Is Blurred/Colors Are Wrong/White Streaks .ownloadedtfromtManualsPrinterDcomtManuals
the paper is loaded with the printable side facing up. Printing on the wrong side of such paper may cause unclear prints or prints with reduced quality. Refer to the instruction manual supplied with the p aper for detailed information on the printable side. Page top Page 398 of 468 pages No Printing Results/Printing Is Blurred/Colors Are Wrong/White Streaks .ownloadedtfromtManualsPrinterDcomtManuals
Advanced Guide > Troubleshooting > Print Results Not Satisfactory > Lines Are Misaligned U315 Lines Are Misaligned Check 1: Did you confirm the paper and print quality settings? Print Results Not Satisfactory Check 2: Perform Print Head Alignment. If the Print Head is misaligned in installing it, straight lines may be printed misaligned. Be sure to align the Print Head after you install it. Routine Maintenance Note If the problem is not resolved after performing the Print Head Alignment, perform Print Head Alignment manually referring to Manual Print Head Alignment. Page top Page 399 of 468 pages Lines Are Misaligned .ownloadedtfromtManualsPrinterDcomtManuals
Advanced Guide > Troubleshooting > Print Results Not Satisfactory > Line or Image Does Not Print or Prints Partially U152 Line or Image Does Not Print or Prints Partially Check 1: Is the size of the print data extremely la rge? Click Print Options on the Page Setup sheet. Then, select the Prevent loss of print data check box in the displayed dialog. Check 2: Is the Page Layout Printing performed or t he Binding margin function used? W hen the Page Layout Printing or Binding margin fun ction is being used, thin lines may not be printed. Follow the instructions in Check 1 or try thickening the lines in the document. Page top Page 400 of 468 pages Line or Image Does Not Print or Prints Partially .ownloadedtfromtManualsPrinterDcomtManuals