Canon Pixma Ip2850 User Guide

							If You Cannot Resolve the ProblemIf you cannot resolve the problem with any of the workarounds in this chapter, please contact the seller ofthe printer or the service center.
Canon support staff are trained to be able to provide technical support to satisfy customers.
Caution
•
If the printer emits any unusual sound, smoke, or odor, turn it off immediately. Unplug the power cord from the outlet and contact the seller or the service center. Never attempt to repair or disassemble the
printer yourself.
•
Attempts by customers to repair or take apart the printer will invalidate any warranty regardless of whether the warranty has expired.
Before contacting the service center, confirm the following:
•
Product name:
* Your printer's name is located on the front cover of the setup manual.
•
Serial number: please refer to the setup manual
•
Details of the problem
•
What you tried to solve the problem, and what happened
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							Support Code ListThe support code appears on the computer screen when an error occurs."Support Code" means the error number and appears with an error message.
When an error occurs, check the support code displayed on the computer screen and take the appropriate
action.
Support Code Appears on the Computer Screen•
1000 to 1ZZZ
100012001203130014011403148516821684168616871688170017011890   •
4000 to 4ZZZ
41004102    •
5000 to 5ZZZ
5100520054005B005B01 •
6000 to 6ZZZ
60006800680169306931693269336940694169426943694469456946    •
A000 to ZZZZ
B200B201    
About the support code for paper jam, you can also refer to Support Code List (When Paper Is Jammed) .
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							Support Code List (When Paper Is Jammed)If the paper is jammed, remove it following the procedure appropriate for each case.•
If you can see the jammed paper at the paper output slot or the rear tray:
1300
•
If the paper tears and you cannot remove it from the paper output slot or from the rear tray:
Paper Is Jammed inside the Printer
•
Cases other than above:
In Other Cases
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							1300Cause
Paper is jammed in the paper output slot or in the rear tray.
Action Remove the jammed paper following the procedure below.
Important
•
When the paper jam error has occurred, you cannot turn the printer off the even if you press the  ON/
RESUME  button on the printer. Take the appropriate action of the paper jam error, then turn the
printer off.
1.
Pull the paper out slowly, either from the rear tray or from the paper output slot,
whichever is easier.
Hold the paper with your hands, then pull the paper out slowly not to tear it.
Note
•
If the paper tears and you cannot remove the jammed paper from the paper output slot or the
rear tray, remove the paper from inside the printer.
Paper Is Jammed inside the Printer
2.
Reload the paper, and press the  ON/RESUME button on the printer.
The printer resumes printing.
Note
•
When reloading the paper, confirm that you are using the paper suited for printing and are loading it correctly.
•
We recommend you use paper other than A5 sized one to print documents with photos or
graphics; otherwise, the printout may curl and cause paper exit jams.
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							If you cannot remove the paper or the paper tears inside the printer, or if the paper jam error continuesafter removing the paper, contact the service center.
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							Paper Is Jammed inside the PrinterIf the jammed paper tears and you cannot remove the paper either from the paper output slot or from the
rear tray, or if the jammed paper remains inside the printer, remove the paper following the procedure below.
Important
•
When the paper jam error has occurred, you cannot turn the printer off the even if you press the  ON/
RESUME  button on the printer. Take the appropriate action of the paper jam error, then turn the printer
off.
1.
Retract the paper output tray, then open the cover.
Important
•
Do not touch the clear film (A).
If the paper or your hands touch the clear film and blot or scratch it, the printer can be damaged.
2.
Make sure that the jammed paper is not under the FINE cartridge holder.
If the jammed paper is under the FINE cartridge holder, move the FINE cartridge holder to the right edge
or the left edge whichever is easier to remove the paper.
When you move the FINE cartridge holder, hold the FINE cartridge holder and slide it slowly to the right edge or the left edge.
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							3.
Hold the jammed paper with your hands.
If the paper is rolled up, pull it out.
4.
Pull the paper slowly not to tear it, then pull the paper out.
5.
Make sure that all the jammed paper is removed.
If the paper is torn, a piece of paper may remain inside the printer. Check the following and remove the
piece of paper if it remains.
•
Does the piece of paper remain under the FINE cartridge holder?
•
Does the little piece of paper remain inside the printer?
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							•Does the piece of paper remain in the right side or the left side space (B) inside the printer?6.
Close the cover.
7.
Reload the paper, and press the ON/RESUME button on the printer.
The printer resumes printing.
Note
•
When reloading the paper, confirm that you are using the paper suited for printing and are loading it correctly. If the message about paper jam is displayed on the computer screen when you
resume printing after removing all the jammed paper, a piece of paper may remain inside the
printer. In this case, confirm that no piece of paper remains inside the printer.
If you cannot remove the paper or the paper tears inside the printer, or if the paper jam error continues after removing the paper, contact the service center.
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							In Other CasesMake sure of the following:
Check1  Are there any foreign objects around the paper output slot?
Check2 Are there any foreign objects in the rear tray?
If there are any foreign objects in the rear tray, be sure to turn off the printer, unplug it from the power supply,
then remove the foreign object.
Check3  Is the paper curled?
Load the paper after correcting its curl.
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							1000Cause
There is no paper in the rear tray.
Action Load paper in the rear tray and press the printer's  ON/RESUME button.
Important
•
When the paper out error has occurred, you cannot turn the printer off the even if you press the  ON/
RESUME  button on the printer. Before turning the printer off, take the following actions.
•
Load paper to resume printing.
•
Cancel printing on the message screen displayed on your computer.
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