Canon Pixma Ip2850 User Guide

							Aligning the Print Head Position from Your Computer
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							Ink Is Not Ejected
Check1 When a FINE cartridge runs out of ink, replace it with a new one.
Check2
 Is the FINE cartridge installed properly?
If the FINE cartridge is not installed securely, ink may not be ejected correctly.
Retract the output tray extension and the paper output tray, open the cover, then remove the FINE cartridges. Then install the FINE cartridges again. Push the FINE cartridge until it clicks into place.
After confirming that the FINE cartridge is installed properly, close the cover.
Check3  Are the print head nozzles clogged?
Print the Nozzle Check Pattern to determine whether the ink ejects properly from the print head nozzles. Refer to 
When Printing Becomes Faint or Colors Are Incorrect  for the Nozzle Check Pattern printing, Print Head
Cleaning, and Print Head Deep Cleaning.
•
If the Nozzle Check Pattern is not printed correctly:
After performing the Print Head Cleaning, print the Nozzle Check Pattern and examine the pattern.
•
If the problem is not resolved after performing the Print Head Cleaning twice:
Perform the Print Head Deep Cleaning.
If the problem is not resolved after performing the Print Head Deep Cleaning, turn off the printer and
perform another Print Head Deep Cleaning after 24 hours.
•
If the problem is not resolved after performing the Print Head Deep Cleaning twice:
Ink may have run out. Replace the FINE cartridge.
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							Problems with the Printer
The Printer Cannot Be Powered On
The Printer Turns Off Unintentionally
Cannot Connect to Computer Properly
FINE Cartridge Holder Does Not Move to the Position for Replacing
Printer Status Monitor Is Not Displayed
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							The Printer Cannot Be Powered On
Check1 Press the  ON/RESUME  button.
Check2
 Make sure that the power plug is securely plugged into the power cord
connector of the printer, then turn it back on.
Check3  Unplug the printer from the power supply, then plug the printer back in and turn
the printer back on after leaving it for at least 2 minutes.
If the problem is not resolved, contact the service center.
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							The Printer Turns Off Unintentionally
Check Deactivate the setting to turn the unit off automatically.
The printer turns off automatically according to the elapsed time you specified if you activate the setting to turn
the unit off automatically.
If you do not want the printer to turn off automatically, open the printer driver setup window and in  Auto Power
under the  Maintenance  sheet, select  Disable for Auto Power Off .
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							Cannot Connect to Computer ProperlyPrinting Speed Is Slow/Hi-Speed USB Connection Does Not Work/"This
device can perform faster" Message Is Displayed
If your system environment is not fully compatible with Hi-Speed USB, the printer will operate at a lower
speed provided under USB 1.1. In this case, the printer operates properly but printing speed may slow
down due to communication speed.
Check  Check the following to make sure that your system environment supports Hi-
Speed USB connection.
•
Does the USB port on your computer support Hi-Speed USB connection?
•
Does the USB cable or the USB hub support Hi-Speed USB connection?
Be sure to use a certified Hi-Speed USB cable. We recommend that the cable is no longer than around
10 feet / 3 meters.
•
Does the operating system of your computer support Hi-Speed USB connection?
Obtain and install the latest update for your computer.
•
Does the Hi-Speed USB driver operate properly?
Obtain the latest version of the Hi-Speed USB driver compatible with your hardware and reinstall it on
your computer.
Important
•
For details on Hi-Speed USB of your system environment, contact the manufacturer of your computer,
USB cable, or USB hub.
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							FINE Cartridge Holder Does Not Move to the Position for Replacing
Check1 Is the POWER  lamp off?
Check if the  POWER lamp is lit.
The FINE cartridge holder will not move unless the power is on. If the  POWER lamp is off, close the cover and
turn the printer on.
While the  POWER lamp is flashing, the printer is initializing. Wait until the  POWER lamp stops flashing and
remains lit, and then open the cover again.
Check2  Is the Alarm lamp flashing?
Close the cover, confirm the number of times the  Alarm lamp is flashing, take the appropriate action to resolve
the error, and then reopen it. For details on how to resolve the error, see 
If an Error Occurs .
Check3
 Has the cover been left open for 10 minutes or longer?
If the cover is left open for more than 10 minutes, the FINE cartridge holder moves to the position to protect it to prevent the print head from drying out. Close and reopen the cover to return the FINE cartridge holder to theposition for replacing.
Check4  Has the printer been printing continuously for a long period?
If the printer has been printing continuously for a long time, the FINE cartridge holder may not move to the position for replacing since the print head may overheat.
Note
•
Do not open the cover while printing is in progress; otherwise, an error occurs
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							Printer Status Monitor Is Not Displayed
Check Is the printer status monitor enabled?
Make sure that  Enable Status Monitor  is selected on the Option menu of the printer status monitor.
1.
Open the printer driver setup window.
How to Open the Printer Driver Setup Window
2.
On the  Maintenance  sheet, click View Printer Status .
3.
Select Enable Status Monitor  on the Option menu if it is not selected.
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							Problems with Installation/Downloading
Cannot Install the Printer Driver
Easy-WebPrint EX Does Not Start Up or Easy-WebPrint EX Menu Does Not
Appear
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							Cannot Install the Printer Driver•
If the installation does not start even after the Setup CD-ROM is inserted into your computer'sdisc drive:
Start the installation following the procedure below.
1.
Select items as shown below.
◦
In Windows 8, select the  Explorer icon in Taskbar  on Desktop , then select  Computer from
the list on the left.
◦
In Windows 7 or Windows Vista, click  Start then  Computer .
◦
In Windows XP, click  Start then  My Computer .
2.
Double-click the  CD-ROM  icon on the displayed window.
If the contents of the CD-ROM are displayed, double-click  MSETUP4.EXE.
If you cannot install the printer driver with the Setup CD-ROM, install it from our website.
Note
•
If the CD-ROM icon is not displayed, try the following:
•
Remove the CD-ROM from your computer, then insert it again.
•
Restart your computer.
If the icon is not yet displayed, try different discs and see if they are displayed. If other discs are displayed, there is a problem with the Setup CD-ROM. In this case, contact the service center.
•
If you are unable to proceed beyond the Printer Connection screen:
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