Canon Pixma Ip2850 User Guide

							Note•
The printer is not detected. Check the connection. may be displayed depending on the
computer you use.
Check1  Make sure that the USB cable is securely plugged in to the printer and the
computer.
Check2  Follow the procedure below to connect the printer and the computer again.
1.
Turn the printer off.
2.
Unplug the USB cable from the printer and the computer, then connect it again.
3.
Turn the printer on.
Check3 If you cannot resolve the problem, follow the procedure below to reinstall the
printer driver.
1.
Click  Cancel .
2.
Click Start Over  on the Installation Failure  screen.
3.
Click Exit on the "PIXMA XXX" screen (where "XXX" is your printer's name), then remove the CD-
ROM.
4.
Turn the printer off.
5.
Restart the computer.
6.
Make sure that you have no application software running.
7.
Insert the CD-ROM again, then install the printer driver.
•
In other cases:
Reinstall the printer driver.
If the driver was not installed correctly, uninstall the printer driver, restart your computer, then reinstall
the driver.
Deleting the Unnecessary Printer Driver
If you reinstall the printer driver, install the printer driver with the Setup CD-ROM or install it from our
website.
Note
•
If the installer was forced to be terminated due to a Windows error, the system may be in an unstable condition and you may not be able to install the driver. Restart your computer before
reinstalling.
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							Easy-WebPrint EX Does Not Start Up or Easy-WebPrint EX Menu
Does Not Appear
If Easy-WebPrint EX does not start up or its menu does not appear on Internet Explorer, confirm the
following.
Check1  Is Canon Easy-WebPrint EX  displayed on the Toolbars menu in the Internet
Explorer's  View menu?
If  Canon Easy-WebPrint EX  is not displayed, Easy-WebPrint EX is not installed on your computer. Install the
latest Easy-WebPrint EX onto your computer from our website.
Note
•
If Easy-WebPrint EX is not installed on your computer, a message asking you to install it may be displayed
on the notification area on the desktop. Click the message, then follow the instructions on the computer screen to install Easy-WebPrint EX.
•
While the installation or download Easy-WebPrint EX is in progress, it is necessary to access the Internet.
Check2  Is Canon Easy-WebPrint EX  selected on the Toolbars menu in the Internet
Explorer's  View menu?
If  Canon Easy-WebPrint EX  is not selected, Easy-WebPrint EX is disabled. Select  Canon Easy-WebPrint EX
to enable it.
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							About Errors/Messages Displayed
If an Error Occurs
A Message Is Displayed
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							If an Error OccursWhen an error occurs in printing such as the printer is out of paper or paper is jammed, a troubleshooting
message is displayed automatically. Take the appropriate action described in the message.
When an error occurs, the  Alarm lamp flashes orange and a Support Code (error number) is displayed on
the computer screen. For some errors, the  POWER lamp and the  Alarm lamp flashes alternately. Check the
status of the lamps and the message, then take the appropriate action to resolve the error.
Support Code Corresponding to the Number of Flashes of the Alarm LampExample of 2 times flashing:
(A) Flashes
(B) Goes off
Number of flashesCauseSupport Code2 flashesThere is no paper in the rear tray.10003 flashesThe cover is opened while printing is in progress.1203Paper is jammed in the paper output slot or in the rear tray.13004 flashesThe FINE cartridge is not installed properly.16875 flashesThe FINE cartridge is not installed.1401The FINE cartridge cannot be recognized.1403Appropriate FINE cartridge is not installed.14858 flashesThe ink absorber is almost full.1700 , 17019 flashesThe protective material for the FINE cartridge holder or the tape may remain
attached to the holder.189011 flashesPaper type and paper size settings are incorrect.410212 flashesYou cannot print the contents on CREATIVE PARK PREMIUM.410013 flashesThe ink may have run out.168614 flashesThe ink cartridge cannot be recognized.168415 flashesThe FINE cartridge cannot be recognized.168216 flashesThe ink has run out.1688
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							Support Code Corresponding to the Number of Alternate Flashes of thePOWER Lamp and the Alarm Lamp
Example of 2 times flashing:
(A) Flashes
(B) Goes off
Number of flashesCauseSupport Code2 flashesPrinter error has occurred.51007 flashesPrinter error has occurred.5B00 , 5B0110 flashesAn error requiring you to contact the service
center has occurred.B200 , B201Other cases than abovePrinter error has occurred.5200, 5400, 6000, 6800, 6801 , 6930 , 6931,
6932 , 6933, 6940, 6941, 6942 , 6943 , 6944,
6945 , 6946
•
When a Support Code and a message are displayed on the computer screen:
Note
•
You can confirm the actions against errors with Support Codes on your computer by searching a
Support Code.
Click Here to Search
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							For details on how to resolve errors without Support Codes, see A Message Is Displayed.
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							A Message Is DisplayedThis section describes some of the errors or messages.
Note
•
A Support Code (error number) is displayed on the computer for some error or message. For details onerrors with Support Codes, refer to 
Support Code List .
Error Regarding the Power Cord Being Unplugged Is Displayed
Writing Error/Output Error/Communication Error
Other Error Messages
The Inkjet Printer/Scanner/Fax Extended Survey Program Screen Is Displayed
Error Regarding the Power Cord Being Unplugged Is Displayed
The power cord may have been unplugged while the printer was still on.
Check the error message that appears on the computer, then click  OK.
The printer starts printing. See 
Notice for Unplugging the Power Cord  for unplugging the power cord.
Writing Error/Output Error/Communication Error
Check1  If the POWER  lamp is off, make sure that the power plug is plugged in, then
turn the printer on.
While the  POWER lamp is flashing, the printer is initializing. Wait until the  POWER lamp stops flashing and
remains lit.
Check2  Make sure that the printer port is configured appropriately in the printer driver.
* In the following instructions, "XXX" signifies your printer's name.
1.
Log on as a user account with administrator privilege.
2.
Select items as shown below.
•
In Windows 8, select  Control Panel from the Settings charm on  Desktop > Hardware and Sound
>  Devices and Printers .
•
In Windows 7, select Devices and Printers  from the Start menu.
•
In Windows Vista, select the  Start menu >  Control Panel  > Hardware and Sound  > Printers .
•
In Windows XP, select the  Start menu >  Control Panel  > Printers and Other Hardware  > Printers
and Faxes .
3.
Open the properties of printer driver for the printer.
•
In Windows 8 or Windows 7, right-click the "Canon XXX" icon (where "XXX" is your printer's name),
then select  Printer properties .
•
In Windows Vista or Windows XP, right-click the "Canon XXX" icon (where "XXX" is your printer's
name), then select  Properties.
4.
Click the Ports tab to confirm the port settings.
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							Make sure that a port named "USBnnn" (where "n" is a number) with "Canon XXX" appearing in the
Printer  column is selected for  Print to the following port(s) .•
If the setting is incorrect:
Reinstall the printer driver with the Setup CD-ROM or install it from our website.
•
Printing does not start even though the printer is connected to the computer using a USB cable and the port named "USBnnn" is selected:
In Windows 8, select  My Printer on the Start screen to start My Printer. If  My Printer is not
displayed on the  Start screen, select the  Search charm, then search for "My Printer".
Set the correct printer port on  Diagnose and Repair Printer . Follow the on-screen instructions to
set the correct printer port, then select your printer's name.
In Windows 7, Windows Vista, or Windows XP, click  Start and select  All programs , Canon
Utilities , Canon My Printer , Canon My Printer , then select Diagnose and Repair Printer . Follow
the on-screen instructions to set the correct printer port, then select your printer's name.
If the problem is not resolved, reinstall the printer driver with the Setup CD-ROM or install it from our
website.
Check3  Make sure that the USB cable is securely plugged in to the printer and the
computer.
When the printer is connected to your computer with a USB cable, check the followings:
•
If you are using a relay device such as a USB hub, disconnect it, connect the printer directly to the computer, and try printing again. If printing starts normally, there is a problem with the relay device.
Consult the reseller of the relay device for details.
•
There could also be a problem with the USB cable. Replace the USB cable and try printing again.
Check4  Make sure that the printer driver is installed correctly.
Uninstall the printer driver following the procedure described in 
Deleting the Unnecessary Printer Driver , then
reinstall the printer driver with the Setup CD-ROM or reinstall it from our website.
Check5  Check the status of the device on your computer.
Follow the procedure below to check the status of the device.
1.
Open the Device Manager on your computer as shown below.
If the  User Account Control  screen is displayed, follow the on-screen instructions.
•
In Windows 8, select Control Panel from the Settings charm on  Desktop > Hardware and Sound
>  Device Manager .
•
In Windows 7 or Windows Vista, click  Control Panel, Hardware and Sound , then Device Manager .
•
In Windows XP, click  Control Panel, Performance and Maintenance , System , then click  Device
Manager  on the Hardware  sheet.
2.
Double-click  Universal Serial Bus controllers  then USB Printing Support .
If the  USB Printing Support Properties  screen is not displayed, make sure that the printer is correctly
connected to the computer.
Make sure that the USB cable is securely plugged in to the printer and the computer.
3.
Click the  General tab and make sure that there is no indication of a problem with the device.
If a device error is displayed, refer to Windows help to resolve the error.
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							Other Error Messages
Check If an error message is displayed outside the printer status monitor, check the
following:
•
" Could not spool successfully due to insufficient disk space "
Delete any unnecessary files to increase the amount of free space on the disk.
•
" Could not spool successfully due to insufficient memory "
Quit other running application softwares to increase available memory. If you cannot print yet, restart your computer and retry printing.
•
" Printer driver could not be found "
Uninstall the printer driver following the procedure described in 
Deleting the Unnecessary Printer Driver ,
then reinstall the printer driver with the Setup CD-ROM or reinstall it from our website.
•
" Could not print Application name  - File name"
Try printing again once the current job is complete.
The Inkjet Printer/Scanner/Fax Extended Survey Program Screen Is Displayed
If the Inkjet Printer/Scanner/Fax Extended Survey Program is installed, a confirmation screen asking forpermission to send the printer and application software usage information will be displayed every month
for about ten years.
Read the instructions on the screen and follow the procedure below.
•
If you agree to participate in the survey program: Click  Agree , then follow the on-screen instructions. The printer usage information will be sent via the
Internet. If you have followed the on-screen instructions, the information will be sent automatically from the second time onward and the confirmation screen will not be displayed again.
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							Note•
When the information is being sent, a caution screen such as an Internet security screen may bedisplayed. In this case, confirm that the program name is "IJPLMUI.exe", then allow it.
•
If you deselect the  Send automatically from the next time  check box, the information will not
be sent automatically from the second time onward and a confirmation screen will be displayed at
the time of the next survey. To send the information automatically, see 
Changing the confirmation
screen setting: .
•
If you do not agree to participate in the survey program:
Click  Do not agree . The confirmation screen will be closed, and the survey at that time is skipped.
The confirmation screen will be displayed again one month later.
•
To uninstall the Inkjet Printer/Scanner/Fax Extended Survey Program:
To uninstall the Inkjet Printer/Scanner/Fax Extended Survey Program, click  Uninstall, then follow the
on-screen instructions.
•
Changing the confirmation screen setting:
1.
Select items as shown below.
◦
In Windows 8, select  Control Panel from the Settings charm on  Desktop > Programs  >
Programs and Features .
◦
In Windows 7, or Windows Vista, select the  Start menu >  Control Panel  > Programs  >
Programs and Features .
◦
In Windows XP, select the  Start menu >  Control Panel  > Add or Remove Programs .
Note
•
In Windows 8, Windows 7 or Windows Vista, a confirmation/warning dialog box may
appear when installing, uninstalling or starting up software.
This dialog box appears when administrative rights are required to perform a task.
If you are logged on to an administrator account, follow the on-screen instructions.
2.
Select  Canon Inkjet Printer/Scanner/Fax Extended Survey Program .
3.
Select Change .
If you select  Yes after you have followed the on-screen instructions, the confirmation screen will
be displayed at the time of the next survey.
If you select  No, the information will be sent automatically.
Note
•
If you select  Uninstall (or Remove  in Windows XP), the Inkjet Printer/Scanner/Fax
Extended Survey Program is uninstalled. Follow the on-screen instructions.
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