Canon Pixma Ip2850 User Guide

							•In Windows Vista or Windows XP, right-click the "Canon XXX" icon (where "XXX" is your printer'sname), then select  Properties.4.
Click the Ports tab to confirm the port settings.
Make sure that a port named "USBnnn" (where "n" is a number) with "Canon XXX" appearing in the  Printer
column is selected for  Print to the following port(s) .
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If the setting is incorrect:
Reinstall the printer driver with the Setup CD-ROM or install it from our website.
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Printing does not start even though the printer is connected to the computer using a USB cable and the
port named "USBnnn" is selected:
In Windows 8, select  My Printer on the Start screen to start My Printer. If  My Printer is not displayed
on the  Start screen, select the  Search charm, then search for "My Printer".
Set the correct printer port on  Diagnose and Repair Printer . Follow the on-screen instructions to set
the correct printer port, then select your printer's name.
In Windows 7, Windows Vista, or Windows XP, click  Start and select  All programs , Canon Utilities ,
Canon My Printer , Canon My Printer , then select Diagnose and Repair Printer . Follow the on-
screen instructions to set the correct printer port, then select your printer's name.
If the problem is not resolved, reinstall the printer driver with the Setup CD-ROM or install it from our
website.
Check6  Is the size of the print data extremely large?
Click  Print Options  on the Page Setup  sheet on the printer driver. Then, set  Prevention of Print Data Loss in
the displayed dialog to  On.
* When  On is selected for  Prevention of Print Data Loss , print quality may be reduced.
Check7
 Restart your computer.
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							Paper JamsWhen paper is jammed, the  Alarm lamp flashes orange and a troubleshooting message is displayed on the
computer screen automatically. Take the appropriate action described in the message.
For details on how to remove the jammed paper, refer to Support Code List (When Paper Is Jammed) .
Note
•
You can confirm the actions against errors with Support Codes on your computer by searching a
Support Code.
Click Here to Search
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							Paper Does Not Feed Properly/"No Paper" Error Occurs
Check1 Make sure that paper is loaded.
Loading Paper
Check2
 Make sure of the following when you load paper.
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When loading two or more sheets of paper, align the edges of the sheets before loading.
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When loading two or more sheets of paper, make sure that the paper stack does not exceed the paper load
limit.
However, proper feeding of paper may not be possible at this maximum capacity depending on the type of
paper or environmental conditions (either very high or low temperature and humidity). In such cases, reduce
the sheets of paper you load at a time to less than half of the paper load limit.
•
Always load the paper in portrait orientation, regardless of the printing orientation.
•
When you load the paper, load the paper with the print side facing UP. Align the paper stack against the
right side of the rear tray and slide the paper guide so that it just touches the left edge of the stack.
Loading Paper
Check3  Check to see if the paper you are printing on is not too thick or curled.
Media Types You Cannot Use
Check4  Make sure of the following when you load envelopes.
When printing on envelopes, refer to 
Loading Paper , and prepare the envelopes before printing.
Once you have prepared the envelopes, load them in portrait orientation. If the envelopes are placed in landscape orientation, they will not feed properly.
Check5  Confirm that the media type and the paper size settings correspond with the
loaded paper.
Check6  Make sure that there are not any foreign objects in the rear tray.
If the paper tears in the rear tray, see Paper Jams  to remove it.
If there are any foreign objects in the rear tray, be sure to turn off the printer, unplug it from the power supply,
then remove the foreign object.
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							Check7 Clean the paper feed roller.
Cleaning the Paper Feed Rollers from Your Computer
Note
•
Cleaning the paper feed roller will wear the roller, so perform this procedure only when necessary.
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							Printing Stops Before It Is Completed
Check1 Is the paper loaded?
Make sure that paper is loaded.
If the printer has run out of paper, load paper.
Check2  Do the printing documents have lots of photographs or illustrations?
As printing large data such as photos or graphics takes time for the printer and the computer to process, the
printer may appear to have stopped operating.
In addition, when printing data that uses a large amount of ink continuously on plain paper, the printer may
pause temporarily. In either case, wait until the process is complete.
Note
•
If you are printing a document with a large printing area or printing multiple copies of a document, printing may pause to allow the ink to dry.
Check3  Has the printer been printing continuously for a long period?
If the printer has been printing continuously for a long time, the print head or other parts around it may overheat.
The printer may stop printing at a line break for a period of time and then resume printing.
In this case, wait for a while without operation. If the printing still does not resume, interrupt your print session at
a convenient time and turn the printer off for at least 15 minutes.
Caution
•
The print head and the surrounding area can become extremely hot inside the printer. Never touch the
print head or nearby components.
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							Problems with Printing Quality
Print Results Not Satisfactory
Ink Is Not Ejected
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							Print Results Not SatisfactoryIf the print result is not satisfactory due to white streaks, misaligned lines, or uneven colors, confirm the
paper and print quality settings first.
Check1  Do the page size and media type settings match the size and type of the loaded
paper?
When these settings are incorrect, you cannot obtain a proper print result. If you are printing a photograph or an illustration, incorrect paper type settings may reduce the quality of the
printout color.
Also, if you print with an incorrect paper type setting, the printed surface may be scratched.
Confirm the page size and media type settings using the printer driver.
Printing with Easy Setup
Check2  Make sure that the appropriate print quality is selected using the printer driver.
Select a print quality option suitable for the paper and image for printing. If you notice blurs or uneven colors,
increase the print quality setting and try printing again.
You can confirm the print quality setting using the printer driver.
Changing the Print Quality and Correcting Image Data
Check3  If the problem is not resolved, there may be other causes.
See also the sections below:
Cannot Print to End of Job
No Printing Results/Printing Is Blurred/Colors Are Wrong/White Streaks
Colors Are Unclear
Lines Are Misaligned
Line Does Not Print or Prints Partially
Image Does Not Print or Prints Partially
Printed Paper Curls or Has Ink Blots
Paper Is Smudged/Printed Surface Is Scratched
Back of the Paper Is Smudged
Colors Are Uneven or Streaked
If the Printed Paper Has Been DiscoloredColors may fade with time if the printed paper is left for a long period of time. After printing, dry the paper sufficiently, avoid high temperatures, high humidity, and direct sunlight, and
store or display indoors at room temperature and normal humidity.
To avoid direct exposure to air, it is recommended that you store the paper in an album, plastic folder,photo frame, etc.
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							Cannot Print to End of Job
Check1 Select the setting not to compress the printing data.
If you select the setting not to compress the printing data with an application software you are using, the printing result may be improved.
Click  Print Options  on the Page Setup  sheet on the printer driver. Select the  Do not allow application
software to compress print data  check box, then click OK.
* Deselect the check box after printing is complete.
Check2  Is the size of the print data extremely large?
Click  Print Options  on the Page Setup  sheet on the printer driver. Then, set  Prevention of Print Data Loss in
the displayed dialog to  On.
* When  On is selected for  Prevention of Print Data Loss , print quality may be reduced.
Check3
 Is the space of your computer's hard disk sufficient?
Delete unnecessary files to free disk space.
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							No Printing Results/Printing Is Blurred/Colors Are Wrong/White
Streaks
 No Printing Results
 Printing Is Blurred
 Colors Are Wrong
 White Streaks
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							Check1 Did you confirm the paper and print quality settings?
Print Results Not Satisfactory
Check2 Print the Nozzle Check Pattern and perform any necessary maintenance
operations such as Print Head Cleaning.
Print the Nozzle Check Pattern to determine whether the ink ejects properly from the print head nozzles.Refer to 
When Printing Becomes Faint or Colors Are Incorrect  for the Nozzle Check Pattern printing, Print Head
Cleaning, and Print Head Deep Cleaning.
•
If the Nozzle Check Pattern is not printed correctly:
After performing the Print Head Cleaning, print the Nozzle Check Pattern and examine the pattern.
•
If the problem is not resolved after performing the Print Head Cleaning twice:
Perform the Print Head Deep Cleaning.
If the problem is not resolved after performing the Print Head Deep Cleaning, turn off the printer and
perform another Print Head Deep Cleaning after 24 hours.
•
If the problem is not resolved after performing the Print Head Deep Cleaning twice:
Ink may have run out. Replace the FINE cartridge.
Check3  When a FINE cartridge runs out of ink, replace it with a new one.
Check4 When using paper with one printable surface, make sure that the paper is
loaded with the printable side facing up.
Printing on the wrong side of such paper may cause unclear prints or prints with reduced quality. Load paper with the printable side facing up.
Refer to the instruction manual supplied with the paper for detailed information on the printable side.
Check5  Is the FINE cartridge installed properly?
If the FINE cartridge is not installed securely, ink may not be ejected correctly.
Retract the output tray extension and the paper output tray, open the cover, then remove the FINE cartridges. Then install the FINE cartridges again. Push the FINE cartridge until it clicks into place.
After confirming that the FINE cartridge is installed properly, close the cover.
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