Canon Lbp 3300 User Guide

7-32Print Quality Problems
Troubleshooting
7
Print Quality Problems
If any problem occurs while you are using the printer, take the following measures 
depending on the symptoms.
IMPORTANT
•If a message appears in the Printer Status Window, follow the directions in the message.
•When a paper jam occurs, see Paper Jams, on p. 7-4.
•If a symptom that is not indicated in this section occurs, if none of the indicated remedies 
do not solve the problem, or if you cannot determine the problem, contact your...

7-33
Troubleshooting
7
Print Quality Problems
The overall print result is faint.
Cause 1 The setting for [Toner Density] is not appropriate.
Remedy Drag the [Toner Density] slider in the printer driver toward [Dark].
In order to specify the setting for [Toner Density], display the [Detailed Settings] 
dialog box by clicking [Details] in the [Quality] sheet.
Cause 2 [Use Draft Mode] is enabled.
Remedy Clear the [Use Draft Mode] check box in the printer driver.
In order to specify the setting for [Use...

7-34
Troubleshooting
7
Print Quality Problems
Cause 2 The position of the paper is incorrect.
Remedy Load the paper properly. (See Loading Paper in the Paper Cassette, on p. 2-
18, Loading Paper in the Manual Feed Slot, on p. 2-25)
Cause 3 A document with no margins was printed.
Remedy Data cannot be printed within a 5 mm margin (10 mm for envelopes and Index 
Card) on all sides of the paper. Secure a margin around the data.
The printing position is skewed.
Cause 1 [Gutter] is specified.
Remedy Specify...

7-35
Troubleshooting
7
Print Quality Problems
The overall surface of the paper is printed in black completely.
Cause The drum in the toner cartridge has deteriorated.
Remedy Replace the toner cartridge with a new one. (See Replacing the Toner 
Cartridge, on p. 5-2)
The back of the printed paper has smudge marks.
Cause The size of the print data was larger than that of the loaded paper.
Remedy Check if the size of the print data matches that of the loaded paper.
 

7-36Paper Problems
Troubleshooting
7
Paper Problems
Paper comes out wrinkled.
Cause 1 Paper is loaded in the paper cassette or manual feed slot at an angle.
RemedyLoad the paper in the paper cassette or manual feed slot straight. (See Loading 
Paper in the Paper Cassette, on p. 2-18, Loading Paper in the Manual Feed 
Slot, on p. 2-25)
Cause 2 Paper is damp since the paper has been stored in unsuitable condition.
RemedyReplace the paper with new one and print again. (See Paper Requirements, 
on p. 2-2)...

7-37When Nothing is Printed
7
Troubleshooting
When Nothing is Printed
Check the following items if nothing is printed when printing from an application:
1Check if any error message is displayed in the Printer Status 
Window.
IMPORTANT
If not, uninstall the CAPT software and install it again. (See Uninstalling the CAPT 
Software, on p. 3-79)
2Print a test page.
For Windows  98/Me
❑
Click [Print Test Page] in the [General] sheet in the [Printer Properties] dialog 
box.
For Windows 2000/XP/Server 2003
❑...

 
7-38 
Installation Problems 
Troubleshooting
 
7 
Installation Problems 
If USB Class Driver and LBP3300 Printer Driver cannot be installed properly, 
perform the following procedure to check problems.
NOTE
 
For details on problems on the network installation, see Chapter 4  Troubleshooting in 
Network Guide.
Uninstall the USB class driver. See 
Uninstalling the USB Class 
Driver, on p. 7-41. Uninstall the CAPT software with 
Uninstaller. See Uninstalling the 
CAPT Software, on p. 3-79.
Uninstall the...

 
7-39 
Troubleshooting
 
7 
Installation Problems 
When Uninstallation Fails 
If you cannot uninstall the CAPT software using the Uninstaller that was created 
during installation, use the following procedure to uninstall the CAPT software from 
[Add or Remove Programs] ([Add/Remove Programs Properties] for Windows 98/
Me; [Add/Remove Programs] for Windows 2000). 
1
 
From the [Start] menu, select [Control Panel], and then click 
[Add or Remove Programs]. 
For Windows 98/Me/2000: From the [Start] menu,...

7-40
Troubleshooting
7
Installation Problems
3Select the name of this printer, then click [Delete].
4Click [Yes].
Uninstallation starts. Please wait a moment.
5Click [Exit].
The [Delete Printer] dialog box closes.
6Restart Windows.
 

7-41
Troubleshooting
7
Installation Problems
Uninstalling the USB Class Driver
Uninstalling the USB class driver is required when you cannot install the CAPT 
software properly after uninstalling it once or when you cannot uninstall the CAPT 
software.
1Make sure that the computer is connected to the printer with 
the USB cable and that the printer is ON.
2From the [Start] menu, select [Control Panel], and then click 
[Add or Remove Programs].
For Windows 98/Me/2000: From the [Start] menu, select...