Canon Imagerunner 2318 User Guide

Clearing Paper Jams4-3
Troubleshooting
4
•The fixing unit and its surroundings inside the machine may become hot during 
use. When removing jammed paper or when inspecting the inside of the 
machine, do not touch the fixing unit and its surroundings, as this may result in 
burns or electrical shock.
•After clearing all paper jams, remove your hands from the machine immediately. 
Even if the machine is not in operation, your hands, hair, or clothing may get 
caught in the feed rollers, which could result...

List of Error Messages4-4
Troubleshooting
4
List of Error Messages
This section explains the various messages that appear on the LCD display, along 
with possible causes and remedies.
Self-Diagnostic Display
If the machine displays a self-diagnostic error message, follow the instructions on 
the LCD display.
Self-diagnostic (error) messages appear on the LCD display in the following cases:
•Scanning or printing cannot be performed because of an operational error.
•You need to make a decision or take some...

List of Error Messages4-5
Troubleshooting
4
Check document
Cause A paper jam may have occurred in the feeder.
Remedy Remove the jammed document.
Data error/Repairing data
Cause The machine may have trouble.
Remedy Contact your local authorized Canon dealer if the problem persists.
Document too long
Cause The original that you are trying to copy is too long for the feeder.
Remedy Scan the original on the platen glass.
Drawer 2 cover open/Close cover
Cause The left cover of Paper Drawer 2 is open.
Remedy...

List of Error Messages4-6
Troubleshooting
4
Exxx*
Cause An error has occurred in the machine.
Remedy Turn OFF the main power, wait for more than 10 seconds, then turn it ON again. 
If this does not solve the problem, disconnect the machine and contact your 
local authorized Canon dealer. (See “Service Call Message,” on p. 4-11.)
* xxx stands for a number.
Feeder cover open/Close cover
Cause The feeder cover is open.
Remedy Close the feeder cover.
Finisher cover open/Close cover
Cause The front cover of...

List of Error Messages4-7
Troubleshooting
4
Load paper
Cause The paper drawer is out of paper, or not inserted correctly.
Remedy 1 Load paper.
Remedy 2 Insert the paper drawer as far as it will go.
Memory full
Cause The machine’s memory is full of scanned documents.
Remedy Divide the original into smaller batches and scan them one by one.
No appropriate size
Cause  is selected when copying, but paper of the appropriate size is not 
loaded in the paper drawer nor in the stack bypass.
Remedy 1 Select the...

List of Error Messages4-8
Troubleshooting
4
Output tray full/Remove paper
Cause The output tray is full of paper.
Remedy Remove the prints from the output trays.
Over page limit/Press OK key
Cause The machine is set to restrict printing, and the set page limit for printing has 
been reached.
Remedy From the Dept. ID Management (Department ID Management) menu in the 
System Settings menu, open the Limit Settings menu and change the maximum 
number of pages that can be printed.
Paper jam
Cause 1 An...

List of Error Messages4-9
Troubleshooting
4
Staple jam
Cause A staple jam may have occurred in the Finisher-U2.
Remedy Check if a staple jam has occurred. (See Chapter 7, “Troubleshooting,” in the 
Reference Guide.)
This func. requires Optional equipment.
Cause The   key has been pressed when the machine is not equipped with the 
optional network kit.
Remedy To make the scanning function available, the optional network kit is required.
This size cannot be stapled
Cause The machine cannot staple the...

List of Error Messages4-10
Troubleshooting
4
Tray B full/Remove paper
Cause Tray B is full of paper.
Remedy Remove the prints from Tray B. (See Chapter 5, “Optional Equipment,” in the 
Reference Guide.)
Waste toner full/Prepare drum
Cause Waste toner is full in the drum.
Remedy Replace the drum unit. (See Chapter 6, “Routine Maintenance,” in the 
Reference Guide.)
 

Service Call Message4-11
Troubleshooting
4
Service Call Message
If the machine malfunctions, a service call message appears on the LCD display.
Examples: E000, E100
Contacting Your Local Authorized Canon Dealer
If a service call message appears on the LCD display, follow the procedure 
described below to solve the problem.
WARNING
Do not connect or disconnect the power cord with wet hands, as this may result 
in electrical shock.
CAUTION
Always grasp the power plug portion when disconnecting the power...

Service Call Message4-12
Troubleshooting
4
NOTE
When contacting your local authorized Canon dealer, have the following information 
available:
- Model name
- Problem and status of the machine
- Service call message on the LCD display
2If the machine still does not 
operate normally, follow the 
procedure below, and contact 
your local authorized Canon 
dealer.
❑Turn OFF the main power.
❑Disconnect the power cord from the wall 
outlet.