Canon Imagerunner 2318 User Guide

							Clearing Paper Jams4-3
Troubleshooting
4
•The fixing unit and its surroundings inside the machine may become hot during 
use. When removing jammed paper or when inspecting the inside of the 
machine, do not touch the fixing unit and its surroundings, as this may result in 
burns or electrical shock.
•After clearing all paper jams, remove your hands from the machine immediately. 
Even if the machine is not in operation, your hands, hair, or clothing may get 
caught in the feed rollers, which could result in personal injury or damage if the 
machine suddenly starts printing.
When Paper Jams Occur Frequently
If paper jams occur frequently, even though there is no apparent problem with the 
machine, either one of the following two reasons may be the cause. Follow the 
instructions described below to reduce the frequency of paper jams.
■There are torn pieces of paper left inside the machine.
Pulling jammed paper out of the machine by force may leave parts of the paper torn 
inside, leading to frequent paper jams. If paper tears while you are trying to remove 
jammed paper from the machine, make sure that you remove all of the torn pieces.
■The paper size detecting lever is set incorrectly.
Make sure that the paper size detecting lever located on the left side of a paper drawer 
matches the size of the paper loaded in the paper drawer. If the paper size detecting lever 
is set incorrectly, paper jams may occur more frequently. See Chapter 6, “Routine 
Maintenance,” in the Reference Guide.
 
						

							List of Error Messages4-4
Troubleshooting
4
List of Error Messages
This section explains the various messages that appear on the LCD display, along 
with possible causes and remedies.
Self-Diagnostic Display
If the machine displays a self-diagnostic error message, follow the instructions on 
the LCD display.
Self-diagnostic (error) messages appear on the LCD display in the following cases:
•Scanning or printing cannot be performed because of an operational error.
•You need to make a decision or take some action during scanning, copying, or 
printing.
•You need to make a decision or take some action while browsing the network.
Cannot staple/Reduce output pages
Cause The machine cannot staple the printouts because too many sheets of paper 
have been printed out.
Remedy The printouts are simply collated without stapling. If necessary, reduce the 
number of pages in the document and print again.
Cannot use 2-Sided/Change paper size
Cause When making two-sided copies, one of the following paper sizes has been 
selected: A5 or Free Size.
Remedy Load the paper vertically into the stack bypass to make two-sided copies.
Cannot use 2-Sided/Change paper type
Cause When making two-sided copies, one of the following paper types has been 
selected: Envelopes, Labels, Heavy Paper 2, Heavy Paper 3, Bond, or 
Transparency.
Remedy Select one of the following paper types to make two-sided copies: Plain, Color, 
Recycled, or Heavy Paper 1.
 
						

							List of Error Messages4-5
Troubleshooting
4
Check document
Cause A paper jam may have occurred in the feeder.
Remedy Remove the jammed document.
Data error/Repairing data
Cause The machine may have trouble.
Remedy Contact your local authorized Canon dealer if the problem persists.
Document too long
Cause The original that you are trying to copy is too long for the feeder.
Remedy Scan the original on the platen glass.
Drawer 2 cover open/Close cover
Cause The left cover of Paper Drawer 2 is open.
Remedy Close the paper drawer’s left cover.
Drawer 3 cover open/Close cover
Cause The left cover of Paper Drawer 3 is open.
Remedy Close the paper drawer’s left cover.
Drawer 4 cover open/Close cover
Cause The left cover of Paper Drawer 4 is open.
Remedy Close the paper drawer’s left cover.
Drum is not set/Insert the drum
Cause The drum unit has not been installed.
Remedy Install the drum unit. (See Chapter 6, “Routine Maintenance,” in the Reference 
Guide.)
 
						

							List of Error Messages4-6
Troubleshooting
4
Exxx*
Cause An error has occurred in the machine.
Remedy Turn OFF the main power, wait for more than 10 seconds, then turn it ON again. 
If this does not solve the problem, disconnect the machine and contact your 
local authorized Canon dealer. (See “Service Call Message,” on p. 4-11.)
* xxx stands for a number.
Feeder cover open/Close cover
Cause The feeder cover is open.
Remedy Close the feeder cover.
Finisher cover open/Close cover
Cause The front cover of the finisher is open.
Remedy Close the front cover of the finisher.
Frnt/Left cover open/Close cover
Cause One or more covers are open.
Remedy Close all of the covers.
Load correct paper
Cause 1 The paper size detected automatically by the paper drawer does not match the 
actual paper size.
Remedy 1 Make sure that the paper size loaded in the paper drawer matches the paper 
size set for the drawer.
Remedy 2 Set the size for the paper drawer to match the paper you want to load into the 
drawer.
Cause 2 The paper size selected for the stack bypass in the Stand. Stack Bypass 
(Standard Stack Bypass) menu does not match the paper size loaded in the 
stack bypass.
Remedy 1 Load the correct paper size into the stack bypass.
Remedy 2 Set the paper size for the stack bypass to match the paper you want to load into 
the stack bypass.
 
						

							List of Error Messages4-7
Troubleshooting
4
Load paper
Cause The paper drawer is out of paper, or not inserted correctly.
Remedy 1 Load paper.
Remedy 2 Insert the paper drawer as far as it will go.
Memory full
Cause The machine’s memory is full of scanned documents.
Remedy Divide the original into smaller batches and scan them one by one.
No appropriate size
Cause  is selected when copying, but paper of the appropriate size is not 
loaded in the paper drawer nor in the stack bypass.
Remedy 1 Select the desired paper size.
Remedy 2 Set the copy ratio to match the desired paper size. If you press   (Start) while 
this message is displayed, the paper with the smallest margin is selected 
automatically, and printing starts.
Not connected/Check cable
Cause The network cable connection has some problem.
Remedy Make sure that the network cable is properly connected.
Out of staples/Replace staple cart.
Cause There are only a few staples remaining in the staple cartridge.
Remedy Replace the staple cartridge. (See Chapter 6, “Routine Maintenance,” in the 
Reference Guide.)
Out of toner
Cause The toner cartridge has run out of toner.
Remedy Replace the toner cartridge. (See Chapter 6, “Routine Maintenance,” in the 
Reference Guide.)
 
						

							List of Error Messages4-8
Troubleshooting
4
Output tray full/Remove paper
Cause The output tray is full of paper.
Remedy Remove the prints from the output trays.
Over page limit/Press OK key
Cause The machine is set to restrict printing, and the set page limit for printing has 
been reached.
Remedy From the Dept. ID Management (Department ID Management) menu in the 
System Settings menu, open the Limit Settings menu and change the maximum 
number of pages that can be printed.
Paper jam
Cause 1 An original jam or paper jam has occurred.
Remedy Remove the jammed paper from the machine. (See “Clearing Paper Jams,” 
on p. 4-2.)
Cause 2 A cover has been opened during printing.
Remedy Open the cover again and check if there is any jammed paper. Clear the 
jammed paper, if any, and close the cover. The message disappears, and 
printing resumes.
Platen glass dirty/Clean platen glass
Cause The feeder’s scanning area is dirty.
Remedy Clean the feeder’s scanning area. (See Chapter 6, “Routine Maintenance,” in 
the Reference Guide.)
Restart the machine./If problem persists,/call service rep.
Cause An error has occurred.
Remedy Contact your local authorized Canon dealer. (See “Contacting Your Local 
Authorized Canon Dealer,” on p. 4-11.)
Set doc. on glass
Cause The original has been placed in the feeder and a mode that cannot be used with 
the feeder, such as the 2-Page Separation mode, has been selected.
Remedy Place the original on the platen glass.
 
						

							List of Error Messages4-9
Troubleshooting
4
Staple jam
Cause A staple jam may have occurred in the Finisher-U2.
Remedy Check if a staple jam has occurred. (See Chapter 7, “Troubleshooting,” in the 
Reference Guide.)
This func. requires Optional equipment.
Cause The   key has been pressed when the machine is not equipped with the 
optional network kit.
Remedy To make the scanning function available, the optional network kit is required.
This size cannot be stapled
Cause The machine cannot staple the printouts because the selected paper size is 
unavailable for stapling.
Remedy Use the suitable paper size for stapling. (See Chapter 2, “Advanced 
Operations,” in the Copying Guide.)
This size cannot be offset
Cause The machine cannot offset the printouts because the selected paper size is 
unavailable for offset copying.
Remedy Use the suitable paper size for offset copying. (See Chapter 2, “Advanced 
Operations,” in the Copying Guide.)
Toner low/Prepare new toner
Cause Toner is running out.
Remedy Rock the toner cartridge to redistribute the toner evenly inside the cartridge. If 
the message persists, install a new cartridge.
Tray A full/Remove paper
Cause Tray A is full of paper.
Remedy Remove the prints from Tray A. (See Chapter 5, “Optional Equipment,” in the 
Reference Guide.)
 
						

							List of Error Messages4-10
Troubleshooting
4
Tray B full/Remove paper
Cause Tray B is full of paper.
Remedy Remove the prints from Tray B. (See Chapter 5, “Optional Equipment,” in the 
Reference Guide.)
Waste toner full/Prepare drum
Cause Waste toner is full in the drum.
Remedy Replace the drum unit. (See Chapter 6, “Routine Maintenance,” in the 
Reference Guide.)
 
						

							Service Call Message4-11
Troubleshooting
4
Service Call Message
If the machine malfunctions, a service call message appears on the LCD display.
Examples: E000, E100
Contacting Your Local Authorized Canon Dealer
If a service call message appears on the LCD display, follow the procedure 
described below to solve the problem.
WARNING
Do not connect or disconnect the power cord with wet hands, as this may result 
in electrical shock.
CAUTION
Always grasp the power plug portion when disconnecting the power cord. 
Pulling on the cord portion may expose or snap the core wire, or otherwise 
damage the power cord. If the power cord is damaged, this could cause an 
electricity leak and result in a fire or electrical shock.
IMPORTANT
If the main power switch is turned OFF, all jobs waiting in the memory will be erased.
1Turn the main power switch OFF. 
Wait at least 10 seconds before 
turning the main power switch 
back ON.
 
						

							Service Call Message4-12
Troubleshooting
4
NOTE
When contacting your local authorized Canon dealer, have the following information 
available:
- Model name
- Problem and status of the machine
- Service call message on the LCD display
2If the machine still does not 
operate normally, follow the 
procedure below, and contact 
your local authorized Canon 
dealer.
❑Turn OFF the main power.
❑Disconnect the power cord from the wall 
outlet.