Canon Imageprograf Ipf815 User Guide

							Cause
Corrective ActionThe roll width set in 
Fit Roll Paper Width  in the
printer driver does not match the width of the roll loa-
ded in the printer. Hold down the Stop button for a second or more to cancel
printing.
Make sure the roll width selected in the dialog box displayed
when you select  Fit Roll Paper Width in the printer driver
matches the width of the roll loaded in the printer, and then
try printing again. Paper size not detected.
Cause
Corrective ActionPaper has been loaded askew, or warped paper has been loaded. Follow these steps to reload the roll.
1. Lift the Release Lever.
2. Open the Top Cover.
3. Adjust 
the  right  edge  of  the  roll  to  make  it
parallel to the right Paper Alignment Line.
4. Lower the Release Lever.
5. Close the Top Cover.
6. If  "Not  finished  printing.  Finish  printing
remaining  jobs?"  is  shown  on  the  Display
Screen, press the OK  button.
Printing  will  resume,  starting  from  the  page
on which the error occurred.
 (See " Loading Rolls in the Printer .") →P.628
If this error recurs after you reload the roll, re-
move the Roll Holder from the printer, push the
roll firmly in until it touches the Roll Holder
flange, and reload the Roll Holder in the printer.
 (See "Attaching the Roll Holder to Rolls .") →P.623
Follow these step to reload a sheet.
1. Lift the Release Lever.
2. Open the Top Cover.
3. Adjust 

the  right  edge  of  the  sheet  to  make  it
parallel to the right Paper Alignment Line and
the trailing edge of the sheet to make it paral- lel to the paper alignment line under the Paper
Retainer.
4. Lower the Release Lever.
5. Close the Top Cover.
6. If  "Not  finished  printing.  Finish  printing
remaining  jobs?"  is  shown  on  the  Display Screen, press the  OK button.
Printing  will  resume,  starting  from  the  page
on which the error occurred. Error Message 
> Messages regarding paper >
iPF815
Paper size not detected. 13
895
 
						

							Cause
Corrective ActionPaper has been loaded askew, or warped paper has been loaded.  (See "Loading Sheets in the Printer
.") →P.651
Because the Platen is soiled with ink or other substances, the size
of the clear film cannot be detected. Open the Top Cover and clean the entire Platen.
 (See "Cleaning Inside the Top Cover .") →P.837
Insufficient paper for job
Cause
Corrective ActionThe printer has received a print job longer than the amount of roll paper left when
ManageRemainRoll in the printer menu is  On and one of the following settings
is selected.
• During 
HP-GL/2 printing,  GL2 Settings >Paper Source  in the printer menu is
set to an option other than  Automatic.
• The Media Take-up Unit is in use. Press the Online button to resume
printing.
However, the roll paper may run
out during the print job and you
may not be able to print all of the
document.
Hold down the Stop button for a
second or more to cancel printing.
Either change the printer driver
Paper Source setting or the  GL2
Settings >Paper Source setting
in the printer menu or replace the
roll with a roll that has enough pa-
per for the print job, and then try
printing again.
If you are using the Media Take-
up Unit, remove the printed docu-
ment from the Media Take-up
Unit before replacing the roll with
a roll that has enough paper for
the print job, and then try printing
again.
 (See "Removing the Roll from
the Printer .") →P.634
 (See "Loading Rolls in the Print-
er.") →P.628
 (See "Removing Printed Docu-
ments from the Media Take-up
Unit.") →P.761Error Message 
> Messages regarding paper >
Insufficient paper for job
iPF81513
896
 
						

							*When using the Media Take-up Unit, either hold down the 
Stop button for a second or more to cancel printing or
press the Online  button to continue printing. However, if you continue printing, the roll paper may run out dur-
ing the print job and you may not be able to print all of the document. This paper cannot be used.
Cause
Corrective Action
Paper that is too large for the printer has been
loaded. Lift the Release Lever and load paper of the correct size.
 (See "Paper Sizes .") →P.620
Paper that is too small for the printer has been
loaded. Lift the Release Lever and load paper of the correct size.
 (See "Paper Sizes .") →P.620
Paper has been loaded that is too small to print
the test pattern for printhead adjustment or noz-
zle checking. Lift the Release Lever and load unused paper A4 or larger. More
than one sheet may be required depending on the adjustment. Roll printing is selected.
Cause
Corrective ActionYou have attempted to print a job sent from a computer or a test
print sheet or other printer status information on a roll, but no roll is
loaded. Load a roll and try printing again.
To print on a sheet instead, hold down the  Stop
button for more than a second to cancel printing,
load a sheet, and then print.
 (See "Loading and Printing on Sheets .") →P.8
Roll printing is selected, but sheets are loaded.
Cause
Corrective ActionA print job for rolls was received when a sheet is
loaded.
Follow these steps to load and print on a roll.
1. Press the OK button and remove the sheet.
 (See "Removing Sheets .") →P.656
2. Load a new roll.
 (See "Loading Rolls in the Printer .") →P.628
The printer now starts printing the print job.
Hold down the Stop button for a second or more to cancel printing. The roll is empty.
"Lift the release lever and replace the roll."
Cause
Corrective Action
The roll is empty. Follow these steps to replace the used roll with a new roll
of the same type and size. Error Message > Messages regarding paper >
iPF815
This paper cannot be used. 13
897
 
						

							Cause
Corrective Action 1.
Lift the Release Lever and remove the roll.
  (See  "Removing  the  Roll  from  the  Printer .") →P.634
 
 (See  "Removing  the  Roll  Holder  from  Rolls .") →P.637
2. Load the new roll.
 (See "Attaching the Roll Holder to Rolls .") →P.623
 (See "Loading Rolls in the Printer .") →P.628
3. If 

no barcode was printed on the roll, specify the type
of paper.
 (See "Selecting the Paper Type (Roll) .") →P.632
4. If no barcode was printed on the roll, specify the paper
length.
 

(See  " Specifying  the  Paper  Length  (Roll) .") →P.633
5. If " Not 

finished printing. Finish printing remaining
jobs?"  is  shown  on  the  Display  Screen,  press  the  OK
button.
Printing  will  resume,  starting  from  the  page  on  which
the error occurred.
There is remaining roll paper, but because it could not be
advanced, it could not be detected. Choose a higher level of 
Print Quality in the Advanced
Settings of the printer driver.  (See "Giving Priority to Particular Graphic Elements
and Colors for Printing .") →P.55
"Press OK."
Cause
Corrective Action
The roll is empty. Follow these steps to replace the used roll with a new roll of the
same type and size.
1. Press the OK button and remove the roll.
 (See "Removing the Roll from the Printer .") →P.634
 (See " Removing the Roll Holder from Rolls .") →P.637
2. Load the new roll.
 (See "Attaching the Roll Holder to Rolls .") →P.623
 (See "Loading Rolls in the Printer .") →P.628
3. If no barcode was printed on the roll, specify the type of paper.
 (See "Selecting the Paper Type (Roll) .") →P.632
4. If no barcode was printed on the roll, specify the paper length.
 (See "Specifying the Paper Length (Roll) .") →P.633
5. If 

"Not finished printing. Finish printing remaining jobs? " is
shown on the Display Screen, press the OK  button.
Printing  will  resume,  starting  from  the  page  on  which  the  error occurred. Error Message 
> Messages regarding paper >
The roll is empty.
iPF81513
898
 
						

							Sheet removed.
Cause
Corrective Action
A sheet has come out of the printer during printing. 1.
Lift the Release Lever and remove the paper.
2. If 
"Not finished printing. Finish printing remaining jobs? "
is shown on the Display Screen, press the  OK button.
Printing will resume, starting from the page on which the error
occurred. Sheet printing is selected.
Cause
Corrective ActionYou have attempted to print a test print sheet or other printer
status information on a sheet, but no sheet is loaded. Load a sheet and try printing again.
To print on a roll instead, hold down the  Stop button
for more than a second to cancel printing, load a roll,
and then print.
 (See " Loading and Printing on Rolls .") →P.3
Regular printing is selected, but a roll is loaded.
Cause
Corrective Action
A print job for printing on
sheets was sent when a roll is
loaded. Hold down the Stop button for a second or more to cancel printing.
Remove the roll and load a sheet of the type and size of paper you have specified in
the printer driver.  (See "Removing the Roll from the Printer .") →P.634
 (See "Loading and Printing on Sheets .") →P.8
You are using a roll with the
Media Take-up Unit, but a print
job requiring sheets was sent. 1.
Press the Stop button for a second to cancel the job involving sheets.
2. Choose Paper Cutting in the menu.
3. Press the Load/Eject  button and remove the roll.
4. Load a sheet and resend the print job. Error Message 
> Messages regarding paper >
iPF815
Sheet removed. 13
899
 
						

							Paper jam.
"Lift the release lever."
Cause
Corrective Action
A paper jam occurred
in the printer during
printing. 1.
Lift the Release Lever and remove the jammed paper.
 (See "Clearing Jammed Roll Paper .") →P.852
 (See "Clearing a Jammed Sheet .") →P.856
2. If 
"Not  finished  printing.  Finish  printing  remaining  jobs? "  is  shown  on  the  Display
Screen, press the OK button.
Printing will resume, starting from the page on which the error occurred. "Manually rewind the roll all the way and press OK.
"Cause
Corrective Action
A paper jam occurred
when advancing the pa-
per. 1.
Rewind paper on the Roll Holder manually, all the way, and then press the  OK button.
2. If 

"Not  finished  printing.  Finish  printing  remaining  jobs? "  is  shown  on  the  Display
Screen, press the OK  button.
Printing will resume, starting from the page on which the error occurred. Paper loaded askew.
Cause
Corrective ActionPaper is loaded askew. Follow these steps to reload the roll.
1. Lift the Release Lever.
2. Open the Top Cover.
3. Adjust 

the  right  edge  of  the  roll  to  make  it  parallel  to  the
right Paper Alignment Line.
4. Lower the Release Lever.
5. Close the Top Cover.
 (See "Loading Rolls in the Printer .") →P.628
If this error recurs after you reload the roll, remove the Roll
Holder from the printer, push the roll firmly in until it touches
the Roll Holder flange, and reload the Roll Holder in the print-
er.
 (See "Attaching the Roll Holder to Rolls .") →P.623
Follow these step to reload a sheet.
1. Lift the Release Lever.
2. Open the Top Cover.
3. Adjust 

the  right  edge  of  the  sheet  to  make  it  parallel  to  the
right  Paper  Alignment  Line  and  the  trailing  edge  of  the
sheet  to  make  it  parallel  to  the  paper  alignment  line  under the Paper Retainer.
4. Lower the Release Lever. Error Message 
> Messages regarding paper >
Paper jam.
iPF81513
900
 
						

							Cause
Corrective ActionPaper is loaded askew.
5.
Close the Top Cover.
 (See "Loading Sheets in the Printer .") →P.651
Note
• To disable  this  message  (if  it  is  displayed  repeatedly  despite  reloading  paper,  for  example),  choose  Off  or
Loose in the  Skew Check Lv. setting of the printer menu. However, this may cause jams because paper may
be askew when it is printed. Also, the Platen may become soiled, which may soil the back of the next docu-
ment when it is printed. Paper cutting failed.
Cause
Corrective Action
There are sheets left on the
Ejection Guide. 1.
Lift the Release Lever and remove the paper.
2. If 

"Not  finished  printing.  Finish  printing  remaining  jobs? "  is  shown  on  the  Dis-
play Screen, press the  OK button.
Printing will resume, starting from the page on which the error occurred.
There is a foreign object by
the Output Tray, obstruct-
ing the Cutter Unit. 1.
Lift the Top Cover and remove the foreign object.
2. If 

"Not  finished  printing.  Finish  printing  remaining  jobs?"  is  shown  on  the  Dis-
play Screen, press the  OK button.
Printing will resume, starting from the page on which the error occurred.
You are not using the print-
er under the recommended
environmental conditions
for the paper. Use the printer only where the recommended environmental conditions for the paper are
met. Note that various environmental conditions are recommended for various types of
paper. For details on the recommended environmental conditions for paper, see the Paper
Reference Guide.
 (See "Types of Paper .") →P.617
You are using paper that is
not compatible with auto-
matic cutting. Specify Manual as the cutting method and cut the roll manually.
 (See "Specifying the Cutting Method for Rolls .") →P.642
For information about paper that is compatible with automatic cutting, see the Paper Ref-
erence Guide.
 (See "Types of Paper.") →P.617
The Cutter Unit stops in
the middle of cutting. If the Carriage is out, move the Carriage out of the way, away from the paper.
If the Cutter is out, move the Cutter to the right side (away from the paper) and remove
the jammed paper.
 (See "Clearing Jammed Roll Paper .") →P.852
If the paper cannot be cut using the Cutter Unit, specify  Manual as the roll cutting meth-
od and cut the roll manually. Error Message 
> Messages regarding paper >
iPF815
Paper cutting failed. 13
901
 
						

							Cause
Corrective Action
The Cutter Unit stops in
the middle of cutting.  (See "Specifying the Cutting Method for Rolls
.") →P.642
In other cases, the Cutter
Unit may be damaged. Contact your Canon dealer for assistance.End of paper feed.
Cause
Corrective Action
You are pressing the ▲  button on the Control Panel and trying to rewind the roll to the edge. Release the ▲ button.
Paper can be retracted only up to 17 mm (0.7 in) when using the Media Take-up Unit. Release the ▲ button. Rel lever is in wrong position.
Cause
Corrective ActionThe Release Lever is up. Lower the Release Lever.
If the error occurs again, turn off the printer and wait a while before restoring power.Rewinding error.
Cause
Corrective Action
There is some foreign object near the Media Take-up Unit sensor
and the roll cannot be detected. Remove the foreign object near the sensor.
The Media Take-up Unit sensor is soiled and the roll cannot be de-
tected. Wipe the sensor with a dry cloth to clean it.
The roll is out of range of detection by the Media Take-up Unit sen-
sor. Reload the roll.
 (See "Loading Rolls in the Printer .") →P.628
The Media Take-up Unit sensor is damaged. Contact your Canon dealer for assistance.
A paper jam has occurred and the roll cannot be rewound. Remove the paper from the Media Take-up Unit.
Press the Online button to clear the error.*Printing will stop momentarily if an error involving the Media Take-up Unit occurs. If you prefer printing not to
stop, set Skip Take-Up Err to On. Media take-up unit ready.
Cause
Corrective ActionThe Take-up Reel setting in the printer 
MAIN MENU
was changed from Enable to  Disable, but a print job was
received before the roll was removed. Press the Stop button and stop printing.
The mode switches from take-up mode to regular mode af-
ter you change the  Take-up Reel setting in the  MAIN
MENU from Enable to Disable and lift the Release Lever,
or after you execute  Paper Cutting.Error Message > Messages regarding paper >
End of paper feed.
iPF81513
902
 
						

							Cause
Corrective ActionThe Take-up Reel setting in the printer 
MAIN MENU
was changed from Enable to  Disable, but a print job was
received before the roll was removed. Press the Online button to resume printing.Turn on the media take-up unit.
Cause
Corrective Action
The Media Take-up Unit was off when you selected  Enable for Take-up Reel. Turn the Media Take-up Unit on.Borderless printng not possible.
"Lift release lever and reload the paper.
"Cause
Corrective Action
Because paper expands or con-
tracts depending on the environ-
ment of use, it may become nar-
rower or wider than the suppor-
ted width for borderless printing. Hold down the Stop button for a second or more to cancel printing.
Use each type of paper only where the recommended environmental conditions are
met. For details on environmental conditions for various paper, see the Paper Ref-
erence Guide.
 (See "Types of Paper .") →P.617
The paper is loaded askew. Lift the Release Lever and straighten the paper so that the edge of the paper is in
the width of the ink groove for borderless printing.
Insert the roll firmly until it touches the flange of the Roll Holder. (See "Attaching the Roll Holder to Rolls .") →P.623
If you press the Online button and continue printing, the document will be printed
with a border. "Check supported paper."
Cause
Corrective ActionThe print job received specifies a type
or width of paper that is not compatible
with borderless printing.
Follow these steps to change the settings of the print job to enable border-
less printing.
1. Hold down the Stop button for a second or more to cancel printing.
2. Make 
sure  the  correct  printer  driver  for  the  printer  is  selected  and  try
printing again.
For  information  on  types  of  paper  compatible  with  borderless  printing, refer to the Paper Reference Guide.
 (See "Types of Paper.") →P.617
If you press the Online button and continue printing, the document will be
printed with a border. The loaded paper is not compatible with
borderless printing.
Hold down the Stop button for a second or more to cancel printing.
If you press the Online button and continue printing, the document will be
printed with a border. Error Message 
> Messages regarding paper >
iPF815
Turn on the media take-up unit. 13
903
 
						

							Messages regarding ink
Ink insufficient. ................................................................................................................................................. 904
No ink left. ....................................................................................................................................................... 904
Remaining level of the ink cannot be correctly detected. ................................................................................904
 
Close Ink Tank Cover ...................................................................................................................................... 905
Ink tank is empty. ............................................................................................................................................ 905
Not much ink is left. ......................................................................................................................................... 905
No ink tank loaded. .......................................................................................................................................... 906
Wrong ink tank. ............................................................................................................................................... 906Ink insufficient.
Cause
Corrective Action
The ink level is low, so you cannot print, clean the Printhead, or do other opera-
tions that require ink. Replace the Ink Tank that is low
with a new Ink Tank.
 (See "Replacing Ink Tanks .") →P.803
No ink left.
Cause
Corrective Action
There is no ink left. Open the Ink Tank Cover and replace the Ink Tank for which the Ink Lamp is flashing.  (See "Replacing Ink Tanks .") →P.803
Remaining level of the ink cannot be correctly detected.
Cause
Corrective Action
Ink level detection cannot work cor-
rectly if you use refill ink tanks. The refill ink tank can no longer be used. See the section 
Ink level detection
and take the appropriate action.   (See "Ink level detection.") →P.886Error Message 
> Messages regarding ink >
Ink insufficient.
iPF81513
904