Canon EOS 7D Instruction Manual

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If a problem occurs, first refer to this Troubleshooting Guide. If this 
Troubleshooting Guide does not resolve the problem, contact your 
dealer or nearest Canon Service Center.
 If the battery’s remaining capacity (p.246) is 94% or higher, the battery 
will not be recharged.

Do not recharge any battery pack other than genuine Canon Battery Pack LP-E6.
If there is a problem with the batt ery charger or battery pack or if 
communication with the battery pack (non-Canon battery packs) is not 
possible, the protective circuit will terminate the charging and the orange 
lamp will blink quickly at a regular interval. If there is a problem with the 
battery charger or battery pack, unplug the charger’s power plug from the 
power outlet. Detach and reattach the battery pack to the charger. Wait 2 
to 3 minutes, then reconnect the power plug to the power outlet. If the 
problem persists, contact your dealer or nearest Canon Service Center.
If the internal temperature of the battery pack attached to the charger is 
high, the charger will not charge the battery for safety reasons (lamp 
off). During the charging, if the battery’s temperature becomes high for 
any reason, the charging will stop automatically (lamp blinks). When the 
battery temperature goes down, the charging will resume automatically.
 The battery is not properly installed in the camera (p.26).
 Recharge the battery (p.24).
 Make sure the battery compartment cover is closed (p.26).
 Make sure the card slot cover is closed (p.29).
Troubleshooting Guide
Power-Related Problems
 The battery pack does not recharge.
The charger’s lamp bl inks at high speed.
The charger’s lamp does not blink.
The camera does not operate even when the power switch is set to . 
						

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Troubleshooting Guide
If the power is cut off while an image is being recorded to the card, the 
access lamp will still continue to light/blink for a few seconds. When 
the image recording is completed, the power will turn off automatically.
 Use a fully-charged battery (p.24).
 The battery performance might have degraded. See the [ 7 Battery 
info. ] menu to check the battery’s performance level (p.246). If the 
battery performance is poor, replace the battery pack with a new one.
 If you keep displaying the Quick Control screen (p.38) or shooting Live 
View shooting or movie shooting (p.135, 153) for a prolonged period, 
the number of possible shots will decrease.
 Auto power off is in effect. If you do not want auto power off to take 
effect, set [ 5 Auto power off] to [Off ].
 The card is not properly inserted (p.29).
 If the card is full, replace the card or delete unnecessary images to 
make room (p.29, 187).
 If you try to focus in One-Shot AF mode while the focus confirmation 
light < o> in the viewfinder blinks, a picture cannot be taken. Press the 
shutter button halfway again to focus, or focus manually (p.35, 96).
 Install a recharged battery pack in the camera (p.26).
The access lamp still blinks even when the power switch is set to .
The battery becomes exhausted quickly.
The camera turns off by itself.
Shooting-Related Problems
No images can be sh ot or recorded.
The viewfinder is dark. 
						

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Troubleshooting Guide
Set the lens focus mode switch to < AF> (p.31).
 To prevent camera shake, hold the camera still and press the shutter 
button gently (p.34, 35).
 If the lens has an Image Stabilizer, set the IS switch to < 1>.
 If a card error message is displayed, see page 30 or 267.
 Set [ 8C.Fn II -2: High ISO speed noise reduction ] to one of the 
following settings: [ Standard], [Low ] or  [Disable]. If it is set to [ High], 
the maximum burst during continuous shooting will decrease (p.224).
 If you shoot a subject which has fine detail (field of grass, etc.), the file 
size will be larger and the actual maximum burst will be lower than the 
number mentioned on page 61.
 If [8 C.Fn II -3: Highlight tone priority ] is set to [Enable], ISO 100 
cannot be set. If [ Disable] is set, ISO 100 can be set (p.225).
 If you shoot at night when the background is dark, the shutter speed 
becomes slow automatically (slow-sync shooting) so that both the 
subject and background are properly exposed. If you do not want a 
slow shutter speed to be set, set [ 8C.Fn I -7: Flash sync. speed in 
Av mode ] to 1 or 2 (p.223).
 If you shoot continuously with the built-in flash at short intervals, the 
flash might stop operating to protect the flash unit.
The image is out of focus.
The card cannot be used.
The maximum burst during continuous shooting is lower.
ISO 100 cannot be set.
When I use the  mode with flash, the shutter speed becomes slow.
The built-in flash does not fire. 
						

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Troubleshooting Guide
Make sure the external flash (or PC sync cord) is securely attached to 
the camera.
 If you use a non-Canon flash with Live View shooting, set the [ z 
Silent shoot. ] menu to [Disable] (p.141).
 The built-in flash’s pop-up mechanism moves slightly. This is normal.
 If you use flash, the shutter will make two sounds each time you shoot 
(p.137).
 For Live View shooting, use a memory card (a hard disk-type card is 
not recommended). A hard disk-type card requires a lower 
temperature range for operation than normal memory cards. If the 
temperature gets too high, the Live View shooting may stop 
temporarily to prevent damage to the card’s hard disk. When the 
camera’s internal temperature decreases, you can resume Live View 
shooting (p.137).
 Check the setting with [ 8C.Fn IV -1: Custom Controls ] (p.231).
 If the card’s writing speed is slow, movie shooting may stop 
automatically. Use a card with a read/write speed of at least 8 MB per 
sec. To find out the card’s read/write speed, see the card 
manufacturer’s Web site.
 If the movie file size reaches 4 GB or if the movie recording time 
reaches 29 min. 59 sec., movie shooting will stop automatically.
The external flash does not fire.
The camera makes a noise when it is shaken.
The shutter makes two shooting so unds during Live View shooting.
Live View shooting is not possible.
The camera button/dial’s function has changed.
The movie shooting terminates by itself. 
						

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Troubleshooting Guide
If you operate the camera’s dial or lens during movie shooting, the 
respective operation noise will also be recorded. Use an external 
microphone (commercially available) (p.163).
 In low temperatures, the display speed of the AF points may become 
slower due to the AF point display device’s (liquid crystal) 
characteristics. The display speed will return to normal at room 
temperature.
 If the LCD monitor is dirty, use a soft cloth to clean it.
 In low or high temperatures, the LCD monitor display may seem slow 
or might look black. It will return to normal at room temperature.
 In fully-automatic modes ( 1/C ), some tabs and options are not 
displayed. Set the shooting mode to  d/s/ f/a /F  (p.40).
 The [ 4 Highlight alert ] menu option is set to [ Enable] (p.167).
 The [ 4 AF point disp. ] menu option is set to [ Enable] (p.167).
 Set the color space to sRGB. If Adobe RGB is set, the first character 
will be an underscore (p.86).
When the movie is played, camera operation noise can be heard.
Display & Operation Problems
In the viewfinder, the AF po int display speed is slow.
The LCD monitor does not display a clear image.
The menu screen shows few tabs and options.
Part of the image blinks in black.
A red box is displayed on the image.
The file name’s first character is an underscore (“_”). 
						

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Troubleshooting Guide
If you use a card which already has images recorded, the file 
numbering might start from the last image in the card (p.84).
 The correct date and time has not been set (p.43).
 Check the time zone and daylight savings time (p.43).
 Make sure the AV cable or HDMI cable’s plug is connected all the way 
in (p.184, 185).
 Set the video OUT format (NTSC/PAL) to the same video format as 
the TV (p.259).
 Use the AV cable that came with the camera (p.184).
 41 and  61 images cannot be processed with the camera. 
Use the provided software Digital Photo Professional to process the 
image (p.282).
 6 JPEG images and  1/41 /61  images cannot be 
resized with the camera (p.197).
 What the screen displays may differ depending on the printer. This 
instruction manual lists all the printing effects available (p.210).
The file numbering does not start from 0001.
The shooting date and time displayed is incorrect.
No image appears on  the TV screen.
I cannot process the RAW image.
I cannot resize the image.
Printing-Related Problems
There are fewer printing effects than  listed in the instruction manual. 
						

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If there is a problem with the camera, an 
error message will appear. Follow the on-
screen instructions.
* If the error still persists, write down the error No. and contact your nearest Canon Service Center.
Error Codes
No.Error Message & Solution
01
Communications between the camera and lens is faulty. Clean the 
lens contacts.
 Clean the electrical contacts on  the camera and lens and use a 
Canon lens. (p.13, 16)
02
Card cannot be accessed. Reinsert/change card or format card 
with camera.
 Remove and install the card again, replace the card, or format the 
card (p.29, 45).
04
Cannot save images because card is full. Replace card.
Replace the card, erase unnecessa ry images, or format the card 
(p.29, 187, 45).
05
The built-in flash could not be ra ised. Turn the camera off and on 
again.
 Operate the power switch (p.27).
06Sensor cleaning is not possible. Tu rn the camera off and on again.
Operate the power switch (p.27).
10, 20,
30, 40,
50, 60,
70, 80Shooting is not possible due to an error. Turn the camera off and 
on again or re-install the battery.
Operate the power switch, remove and install the battery pack 
again, or use a Canon lens (p.27, 26).
Error No.
Countermeasures 
						

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•TypeType:Digital, single-lens reflex, AF/AE camera with built-in flashRecording media: Type I or II CF card, UDMA-compatible
Image sensor size: 22.3 x 14.9 mm
Compatible lenses: Canon EF lens es (including EF-S lenses)
(35mm-equivalent focal length is approx. 1.6 times the lens focal length)Lens mount:Canon EF mount
• Image SensorType:CMOS sensor
Effective pixels: Approx. 18.00 megapixels
Aspect ratio: 3:2
Dust delete feature: Auto, Manual, Dust Delete Data appending
• Recording SystemRecording format: Design rule for Camera File System 2.0
Image type: JPEG, RAW (14-bit Canon original) RAW+JPEG simultaneous recording possible
Recorded pixels: Large : Approx. 17.90 megapixels (5184 x 3456) Medium : Approx. 8.00 megapixels (3456 x 2304)
Small : Approx. 4.50 megapixels (2592 x 1728)
RAW : Approx. 17.90 megapixels (5184 x 3456)
M-RAW : Approx. 10.10 megapixels (3888 x 2592)
S-RAW : Approx. 4.50 megapixels (2592 x 1728)
Create/select a folder: Possible
File name: IMG_, User setting 1, User setting 2
File numbering: Continuous, auto reset, manual reset
• Image ProcessingPicture Style: Standard, Portrait, Landscape, Neutral, Faithful, 
Monochrome, User Def. 1 - 3
White balance: Auto, Preset (Daylight, Shade, Cloudy, Tungsten light,  White fluorescent light, Flash), Custom, Color 
temperature setting (2500-10000K), white balance 
correction, and white balance bracketing possible
* Color temperature information transmission enabled
Noise reduction: Applicable to long exposures and high ISO speed shots
Automatic image 
brightness correction: Auto Lighting Optimizer
Highlight tone priority: Provided
Lens peripheral 
illumination correction: Provided
Specifications 
						

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Specifications
• ViewfinderType:Eye-level pentaprism
Coverage: Vertical/Horizontal approx. 100%
Magnification: Approx. 1.0x (-1 m
-1 with 50mm lens at infinity)
Eye point: Approx. 22 mm (From eyepiece lens center at -1m-1)Built-in dioptric adjustment: -3.0 - +1.0 m-1 (dpt)
Focusing screen: Fixed
Composition aids: Grid and electronic level
Mirror: Quick-return type
Depth-of-field preview: Provided
• AutofocusType: TTL secondary image-registration, phase detection
AF points: 19 (All cross-type)
Metering range: EV -0.5 - 18 (at 23
°C/73°F, ISO 100)
Focus modes:One-Shot AF, AI Servo AF, AI Focus AF, Manual focusing (MF)AF area selection modes:Single point AF, Spot AF, AF point expansion, Zone AF, 
19-point AF auto selection
AF-assist beam: Small series of  flashes fired by built-in flash
AF fine adjustment: Enabled with AF Microadjustment
• Exposure ControlMetering modes: 63-zone TTL full-aperture metering • Evaluative metering (linkable to any AF point)
• Partial metering (approx. 9.4% of viewfinder at center)
• Spot metering (approx. 2.3% of viewfinder at center)
• Center-weighted average metering
Metering range:
EV 1 - 20 (at 23°C/73°F with EF 50mm f/1.4 USM lens, ISO 100)Exposure control:Program AE (Full Auto, Creative Auto, Program), shutter-priority 
AE, aperture-priority AE, manual exposure, bulb exposure
ISO speed:Auto, Creative Auto: Automatically set within ISO 100 - 3200(Recommended  P, Tv, Av, M, B:ISO Auto (maximum limit settable), ISO 100 - 6400exposure index) manually settable (1/3-stop increments), or ISO 
expansion to “H” (equivalent to ISO 12800)
Exposure compensation: Manual and AEB (Settable in combination with manual  exposure compensation)
Settable amount: ±5 stops in 1/3- or 1/2-stop increments 
(AEB ±3 stops)
AE lock: Auto: With One-Shot AF and evaluative metering, AE  lock is applied when focus is achieved
Manual: By AE lock button 
						

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Specifications
•ShutterType:Electronically-controlled, focal-plane shutter
Shutter speeds: 1/8000 sec. to 1/60 sec. (Full Auto mode), X-sync at 1/ 250 sec.
1/8000 sec. to 30 sec., bulb (Total shutter speed range. 
Available range varies by shooting mode.)
•FlashBuilt-in flash:Retractable, auto pop-up flash
Guide No.: 12/39 (ISO 100, in meters/feet)
Flash coverage: 15mm lens angle of view
Recycling time approx. 3 sec.
Wireless master unit function provided
External flash: EX-series Speedlite  (Functions settable with the camera)
Flash metering: E-TTL II autoflash
Flash exposure 
compensation: ±3 stops in 1/3- or 1/2-stop increments
FE lock: Provided
PC terminal: Provided
• Drive SystemDrive modes:Single, High-speed continuous, Low-speed continuous, 10-
sec. self-timer/remote control, 2-sec. self-timer/remote control
Continuous shooting speed:Max. 8 shots per sec.
Max. burst: JPEG Large/Fine: Approx. 110 (130) shots RAW: Approx. 23 (25) shots
RAW+JPEG Large/Fine: Approx. 17 (17) shots
* Figures are based on Canon’s testing standards (ISO 100 and Standard Picture Style) and a 8 GB card.
* Figures in parentheses apply to an UDMA, 128 GB  card based on Canon’s testing standards.
• Live View ShootingFocusing:Live mode, Face detection Live mode (Contrast detection)Quick mode (Phase-difference detection)
Manual focusing (5x/10x magnification possible)
Metering modes: Evaluative metering with the image sensor
Metering range: EV 1 - 20 (at 23°C/73°F with EF 50mm f/1.4 USM lens,  ISO 100)
Silent shooting: Provided (Mode 1 and 2)
Grid display: Two types