Canon EOS 6D Instruction Manual

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Troubleshooting Guide
 If you use a non-Canon flash unit wi th Live View shooting, set 
[A 2: Silent LV shoot. ] to [Disable] (p.190).
  If you use a flash unit other than an EX-series Speedlite, the flash 
will always be fired at full output (p.171).
  When the [ Flash metering mode ] flash Custom Function is set to 
[TTL  ] (autoflash), the flash will always be fired at full output 
(p.177).
  If flash exposure compensation has already been set with the 
Speedlite, flash exposure compensation cannot be set with the 
camera. When the Speedlite’s flash exposure compensation is 
canceled (set to 0), flash expos ure compensation can be set with 
the camera.
  Under [ z2: External Speedlite control ], set [Flash sync. speed 
in Av mode ] to [Auto ] (p.173).
  If you use flash, the shutter will make two sounds each time you 
shoot (p.181).
  It indicates that the camera’s inte rnal temperature is high. If the 
white < > icon displayed, the still photo’s image quality may 
deteriorate. If the red < E> icon is displayed, it indicates that the 
Live View or movie shooting w ill soon stop automatically (p.201, 
233).
The flash does not fire.
The flash always fires at full output.
Flash exposure compensation cannot be set.
High-speed sync cannot be set in the  mode.
The shutter makes two shooting sounds during Live View shooting.
During Live View and movie shooting, a white < > or 
red  icon is displayed.
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 Under the [ 53] tab, if you set [ Wi-Fi] to [Enable], you cannot shoot 
movies. Before shooting movies, set [ Wi-Fi] to [Disable ].
  If the card’s writing speed is slow, movie shooting may stop 
automatically. If the compression method is set to [ IPB], use a card 
with a reading/writing speed of at least 6 MB per sec. If the 
compression method is set to [ ALL-I (I-only)], use a card with a 
reading/writing speed of at least 20 MB per sec (p.3). To find out 
the card’s reading/writing speed, refer to the card manufacturer’s 
Web site.
  If the movie shooting time reaches 29 min. 59 sec., the movie 
shooting will stop automatically.
  In shooting modes other than < a>, the ISO speed is set 
automatically. In the < a> mode, you can freely set the ISO speed 
(p.209).
  Under [z 3: ISO speed settings ], if you set the [ISO speed 
range ]’s [Maximum ] setting to [ 25600/H], the maximum ISO 
speed for manual ISO speed se tting will be expanded and then 
ISO 16000/20000/25600 can be set.  However, since shooting a 
movie at ISO 16000/20000/25600 may resu lt in much noise, it is 
designated as an expanded ISO speed (displayed as [ H]).
I cannot shoot a movie.
Movie shooting stops by itself.
The ISO speed cannot be set for movie shooting.
ISO 16000/20000/25600 cannot be set for movie shooting.
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Troubleshooting Guide
 If you shoot a movie when [ Maximum: 25600] is set with [ISO 
speed range] and ISO speed is set  to ISO 16000/20000/25600, 
the ISO speed will switch to ISO 12800 (during movie shooting 
with manual exposure). Even if  you switch back to still photo 
shooting, the ISO speed will not re vert to the original setting.
  If you shoot a movie when 1. L (ISO 50) or 2. H1 (ISO 51200)/H2 
(ISO 102400) is set, the ISO sp eed setting will switch to 1. ISO 
100 or 2. H (ISO 25600) respective ly (during movie shooting with 
manual exposure). Even if you sw itch back to still photo shooting, 
the ISO speed will not revert to the original setting.
  If you change the shutter speed or  aperture during movie shooting, 
the changes in the exposure may be recorded.
  Zooming the lens during movie sh ooting can cause changes in the 
exposure regardless of whether the lens’ maximum aperture 
changes or not. Changes in the exposure may be recorded as a 
result.
  If you move the camera to the le ft or right quickly (high-speed 
panning) or shoot a moving subjec t, the image may look distorted.
  Flickering, horizontal stripes (noise), or irregular exposures can be 
caused by fluorescent light, LED  bulbs, or other light sources 
during movie shooting. Also, changes in the exposure (brightness) 
or color tone may also be recorded. In the < a> mode, a slow 
shutter speed may solve the problem.
The manually set ISO speed changes  when switching to movie shooting.
The exposure changes during movie shooting.
The subject looks distorted during movie shooting.
The image flickers or horizontal st ripes appear during movie shooting.
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 Setting a lower image quality for still photos and shooting fewer 
continuous still photos may resolve the problem.
  Shooting still photos during  movie shooting will cause a 
discrepancy between the actual  time and time code. When you 
want to edit a movie using time  code, it is recommended not to 
shoot still photos during movie shooting.
  If the camera is connected to a printer, a computer, or a GPS 
receiver, etc. with an interfac e cable, Wi-Fi cannot be set ([5 3] 
tab’s [ Wi-Fi] will be grayed out).  Disc onnect the interface cable, 
then set the Wi-Fi.
  Set the < R> switch to the left (lock release, p.47).
  Check the [ 8C.Fn III -3: Multi function lock ] setting (p.313).
  Check the [ 8C.Fn III -5: Custom Controls ] setting (p.320).
When I shoot still photos during movie shooting, 
the movie shooting stops.
Time code is off.
Wi-Fi
Wi-Fi cannot be set.
Operation Problems
I cannot change the setting with the < 6>,  dial, or < 9>.
The camera button/dial’s function has changed.
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Troubleshooting Guide
 In Basic Zone modes, certain tabs and menu options are not 
displayed. Set a Creative Zone mode (p.51).
  Set the color space to sRGB. If Adobe RGB is set, the first 
character will be an underscore (p.140).
  If the card already contains re corded images, the image number 
may not start from 0001 (p.136).
  Make sure the correct date and time has been set (p.36).
  Check the time zone and daylight savings time settings (p.36, 37).
  The shooting date and time does not  appear in the picture. The 
date and time is instead recorded in the image data as shooting 
information. When printing, you c an imprint the date and time in 
the picture by using the date and time recorded in the shooting 
information (p.291, 295).
  If the card has recorded a number of images greater than the 
camera can display, [ ###] will be displayed (p.248).
Display Problems
The menu screen shows few tabs and options.
The file name’s first character is an underscore (“_”).
The file numbering does not start from 0001.
The shooting date and time displayed is incorrect.
The date and time is not in the picture.
[###] is displayed.
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 If the LCD monitor is dirty, use a soft cloth to clean it.
  In low or high temperatures, th e LCD monitor display may seem 
slow or may look black. It will return to normal at room 
temperature.
  [Eye-Fi settings ] will appear only when an  Eye-Fi card is inserted 
in the camera. If the Eye-Fi card  has a write-protect switch set to 
the LOCK position, you will not be able to check the card’s 
connection status or disable Ey e-Fi card transmission (p.339).
  [3 3: Highlight alert ] is set to [Enable] (p.240).
  [3 3: AF point disp.] is set to [ Enable] (p.240).
  If the image is protected, it cannot be erased (p.265).
  Movies edited with a computer using the provided ImageBrowser 
EX (p.392) or other software  cannot be played back with the 
camera. However, video snapshot albums edited with EOS Video 
Snapshot Task (p.232) can be played on the camera.
The LCD monitor does not display a clear image.
[Eye-Fi settings] does not appear.
Playback Problems
Part of the image blinks in black.
A red box is displayed on the image.
The image cannot be erased.
The movie cannot be played back.
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Troubleshooting Guide
 If you operate the camera’s dials  or lens during movie shooting, 
the operation noise will also be recorded. Using an external 
microphone (commercially available) is recommended (p.219).
 
During autoexposure movie shooting, if there is a drastic change in the 
exposure level, the recording will st op momentarily until the brightness 
stabilizes. If this h appens, shoot with <
a> shooting mode (p.208).
 Use the stereo AV cable that came with the camera (p.264).
  Make sure the stereo AV cable or HDMI cable’s plug is inserted all 
the way in (p.261, 264).
  Set the video OUT system (NTSC/PA L) to the same video system 
as the TV set (p.264).
  If the movie file size reaches 4 GB, another movie file will be 
created automatically (p.217).
  Depending on the card reader and computer OS used, SDXC 
cards may not be correctly recognized. If this occurs, connect your 
camera to the computer with the provided interface cable, then 
transfer the images to your com puter using EOS Utility (provided 
software, p.392).
  41  and 61  images cannot be processed with the camera. 
Use the provided software Digita l Photo Professional to process 
the image (p.392).
When the movie is played back, ca mera operation noise can be heard.
The movie has still moments.
No image appears on the TV screen.
There are multiple movie files for a single movie shoot.
My card reader does not recognize the card.
I cannot process the RAW image.
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 c JPEG images and  1/41 /61 images cannot be resized 
with the camera (p.277).
  If you selected [ Clean nowf], the shutter will make a noise, but 
no picture is taken (p.280).
  If you repeatedly turn the power switch < 1> /  at a short 
interval, the < f> icon may not be displayed (p.34).
  What is displayed on the screen differs depending on the printer. 
This instruction manual lists all the printing effects available 
(p.290).
  Under the [ 53] tab, if [Wi-Fi ] is set to [Enable], direct printing is 
not possible. Set [ Wi-Fi] to [Disable], then connect the camera to 
the printer with an interface cable.
I cannot resize the image.
Sensor Cleaning Problems
The shutter makes a noise during sensor cleaning.
Automatic sensor cleaning does not work.
Printing-Related Problems
There are fewer printing effects than listed in the instruction manual.
Direct printing does not work.
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Troubleshooting Guide
 Install the provided software (E OS DIGITAL Solution Disk CD-
ROM) on the computer (p.392).
  Check that EOS Utility’s top screen is displayed.
  Under the [5 3] tab, if [Wi-Fi ] is set to [Enable], the camera cannot 
connect to a computer. Set [ Wi-Fi] to [Disable], then connect the 
camera to the computer with an interface cable.
Image Transfer Problems
I cannot transfer images to a computer.
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If there is a problem with the camera, an 
error message will appear. Follow the on-
screen instructions.
* If the error still persists, write down the error number and contact your 
nearest Canon Se rvice Center.
Error Codes
NumberError Message and Solution
01
Communications between the camera  and lens is faulty. Clean the 
lens contacts.
Î Clean the electrical contacts on the camera and lens or use a Canon 
lens (p.17, 20).
02
Card cannot be accessed. Reinse rt/change card or format card 
with camera.
Î Remove and insert the card again,  replace the card, or format the 
card (p.31, 53).
04
Cannot save images because  card is full. Replace card.
ÎReplace the card, erase unnecessar y images, or format the card 
(p.31, 53, 267).
06
Sensor cleaning is not possible.  Turn the camera off and on 
again.
Î Operate the power switch (p.34).
10, 20
30, 40
50, 60
70, 80
99Shooting is not possible due to an  error. Turn the camera off and 
on again or re-install the battery.
Î Operate the power switch , remove and install the battery pack again, 
or use a Canon lens (p.30, 34).
Error number
Countermeasures
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