Brother MFC 9010CN User Manual

							Troubleshooting and routine maintenance
59
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Wrinkle
 
„Change to the recommended type of paper.
„Make sure that the back cover is closed properly.
„Make sure that two gray levers inside the back cover are in the up 
position.
„Make sure that the media type settings in the printer driver and in the 
machine’s Paper Type menu matches the type of paper you are 
using. (See Acceptable paper and other print media on page 15 and 
Basic tab in the Software Users Guide on the CD-ROM.)
Offset image
 
„Make sure that the media type settings in the printer driver and in the 
machines Paper Type menu matches the type of paper you are 
using. (See Acceptable paper and other print media on page 15 and 
Basic tab in the Software Users Guide on the CD-ROM.)
„Make sure that two gray levers inside the back cover are in the up 
position.
„Check the machine
’s environment. Conditions such as dry and low 
temperatures may cause this print quality problem. (See Choosing a 
location on page 36.)
„Identify the color causing the problem and put in a new drum unit. 
(See Replacing the drum units on page 93.) 
To identify the color of the drum unit, visit us at 
http://solutions.brother.com/
 to view our FAQs and troubleshooting 
tips.
Poor fixing
 
„Make sure that the media type settings in the printer driver and in the 
machines Paper Type menu matches the type of paper you are 
using. (See Acceptable paper and other print media on page 15 and 
Basic tab in the Software Users Guide on the CD-ROM.)
„Make sure that two gray levers inside the back cover are in the up 
position.
„Choose Improve Toner Fixing mode in the printer driver. (See Other 
Print Options (For Windows
® printer driver), Advanced options (For 
Windows
® BR-Script printer driver), Print Settings (For Macintosh 
printer driver) or Printer Features (For Macintosh BR-Script printer 
driver) in the Software Users Guide on the CD-ROM.) 
If this selection does not provide enough improvement, select 
Thicker paper in Media Type settings.
Examples of poor print 
qualityRecommendation
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
 
						

							60
Curled or wavy
 
„Choose Reduce Paper Curl mode in the printer driver when you do 
not use our recommended paper. (See Other Print Options (For 
Windows
® printer driver), Advanced options (For Windows® 
BR
-Script printer driver), Print Settings (For Macintosh printer driver) 
or Printer Features (For Macintosh BR-Script printer driver) in the 
Software Users Guide on the CD-ROM.)
„If you do not use the machine often, the paper may have been in the 
paper tray too long. Turn over the stack of paper in the paper tray. 
Also, fan the paper stack and then rotate the paper 180° in the paper 
tray.
„Store the paper where it will not be exposed to avoid high 
temperatures and high humidity.
Uneven density or faded
 
„Fully open the top cover and then close it again.
Envelope creases
 
Make sure that the envelope lever is pulled down when you are printing 
envelopes.
 
Examples of poor print 
qualityRecommendation
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFG
EFGHIJKLMN
 
						

							Troubleshooting an d  routin e  main te nance
61
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Error and maintenance messagesC
As with any sophisticated office product, errors may occur and consumable items may need to be 
replaced. If this happens, your machine identifies the error or required routine maintenance and 
shows the appropriate message. The most common error and maintenance messages are shown 
below.
You can correct most errors and perform routine maintenance by yourself. If you need more help, 
the Brother Solutions Center offers the latest FAQs and troubleshooting tips:
Visit us at http://solutions.brother.com/
Error MessageCauseAction
Belt End SoonThe belt unit is near the end of its 
life.Buy a new belt unit before you get a 
Replace Belt message.
CalibrateCalibration failed. Press Black Start or Color Start and try it 
again.
„Turn off the machine. Wait a few 
seconds, then turn it on again.
„Identify the color causing the problem 
and put in a new drum unit. (See 
Replacing the drum units on page 93.) 
To identify the color of the drum unit, visit 
us at http://solutions.brother.com/
 to view 
our FAQs and troubleshooting tips.
„Put in a new belt unit. (See Replacing the 
belt unit on page 96.)
„Put in a waste toner box. (See Replacing 
the waste toner box on page 100.)
„If the problem continues, call your dealer 
or Brother Customer Service.
Cartridge Error 
Put the Black (K) 
Toner Cartridge back
in.
1
1The toner cartridge 
color with the problem 
is shown in the 
message.
The toner cartridge is not installed 
properly.Take out the drum unit and toner cartridge 
assembly for the toner color that is indicated 
on the LCD. Remove the toner cartridge and 
then re-install it in the drum. Put the drum 
unit and toner cartridge assembly back into 
the machine again.
 
						

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Cooling Down
Wait for a whileThe temperature of the drum unit 
or toner cartridge is too hot. The 
machine will pause its current 
print job and go into cooling down 
mode. During the cooling down 
mode, you will hear the cooling 
fan running while the LCD shows 
Cooling Down, and 
Wait for a while.Make sure that you can hear the fan in the 
machine spinning and that the exhaust outlet 
is not blocked by something.
If the fan is spinning, remove any obstacles 
that surround the exhaust outlet, and then 
leave the machine turned on but do not use 
it for several minutes.
If the fan is not spinning, disconnect the 
machine from the power for several minutes, 
then reconnect it.
Cover is OpenThe ADF cover is not closed 
completely.Close the ADF cover of the machine, then 
press Stop/Exit.
The top cover is not closed 
completely.Close the top cover of the machine.
Cover is OpenThe fuser cover is not closed 
completely or paper was jammed 
in the back of the machine when 
you turned on the power.„Close the fuser cover of the machine.
„Make sure paper is not jammed inside 
the back of the machine, and then close 
the fuser cover and press Black Start or 
Color Start.
DIMM ErrorThe DIMM is not installed 
correctly. Or the DIMM is broken.Turn off the machine. Re-install the DIMM 
correctly. Wait a few seconds, and then turn 
it on again. If this error message appears 
again, replace the DIMM with a new one. 
(See Installing extra memory on page 47.)
Document JamThe document was not inserted 
or fed properly, or the document 
scanned from the ADF was too 
long.See Document jams on page 66 or Using the 
automatic document feeder (ADF) 
on page 20.
Drum ErrorThe corona wire on the drum unit 
needs to be cleaned.Clean the corona wire on the drum unit. (See 
Cleaning the corona wires on page 75.)
It is time to replace the drum 
units.Replace the drum unit with a new one for the 
color that is indicated on the LCD. (See 
Replacing the drum units on page 93.)
Drums End SoonThe drum unit is near the end of 
its life.Buy new drum units before you get a 
Replace Drums message.
Drum End Soon(X)
1The drum unit  for the color 
indicated on the LCD is near the 
end of its life.Buy new drum unit for the color indicated on 
the LCD before you get a 
Replace Drum(X)
1 message.
Fuser ErrorThe temperature of fuser unit 
does not rise at a specified 
temperature within specified time.Turn the power switch off, wait a few 
seconds, and then turn it on again. Leave the 
machine for 15 minutes with the power on.
The fuser unit is too hot.
Error MessageCauseAction
 
						

							Troubleshooting and routine maintenance
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Init Unable XXThe machine has a mechanical 
problem.Do one of the following:
„Disconnect  the machine from the power 
for several minutes, then reconnect it.
„If the problem continues, call Brother 
Customer Service.
Jam InsideThe paper is jammed inside the 
machine.(See Paper jams on page 67.)
Jam RearThe paper is jammed in the back 
of the machine.(See Paper jams on page 67.)
Jam TrayThe paper is jammed in the paper 
tray of the machine.(See Paper jams on page 67.)
No Belt UnitThe belt unit is not installed 
properly.Re-install the belt unit. (See Replacing the 
belt unit on page 96.)
No PaperThe machine is out of paper or 
paper is not properly loaded in the 
paper tray.Do one of the following:
„Refill the paper in the paper tray and 
press Black Start or Color Start or put 
the paper in the manual feed slot.
„Remove the paper and load it again. 
Then press Black Start or Color Start.
„If the problem is not solved, the paper 
pick-up roller may be stained. Clean the 
paper pickup roller. (See Cleaning the 
paper pick-up rollers on page 81.)
No TonerThe toner cartridge or the drum 
unit and toner cartridge assembly 
is not installed properly.Re-install the toner cartridge or the drum unit 
that is indicated on the LCD.
No Waste TonerThe waste toner box is not 
installed properly.Re-install the waste toner box. (See 
Replacing the waste toner box on page 100.)
Out of MemoryThe machine’s memory is full.Copy operation in progress
Do one of the following:
„Press Black Start or Color Start to copy 
the scanned pages.
„Press Stop/Exit and wait until the other 
operations in progress finish, and then try 
again.
„Clear the data from the memory. (See 
Out of memory message on page 32.)
Print operation in process
Reduce print resolution. (See Advanced tab 
in the Software User’s Guide on the 
CD-ROM.)
Error MessageCauseAction
 
						

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Print Unable XXThe machine has a mechanical 
problem.Do one of the following:
„Disconnect  the machine from the power 
for several minutes, then reconnect it.
„If the problem continues, call Brother 
Customer Service.
Print Unable 1AOne of the issues that can cause 
this error is that condensation 
may form inside the machine after 
a room temperature change.Turn the power switch off and fully open the 
top cover. Leave the machine off and open 
for 30 minutes to remove any condensation 
from inside the machine, then close the top 
cover and turn it on again. If this does not 
clear the error, call Brother Customer 
Service.
RegistrationRegistration failed. Press Black Start or Color Start and try 
again.
Do one of the following:
„Turn off the machine’s power switch. 
Wait a few seconds, then turn it on again.
„Try Manual Registration, Menu, 3, 7. 
(See Manual Registration on page 83.)
„Put in a new belt unit. (See Replacing the 
belt unit on page 96.)
„If the problem continues, call Brother 
Customer Service.
Replace BeltIt is time to replace the belt unit. Replace the belt unit. (See Replacing the 
belt unit on page 96.)
Replace DrumsIt is time to replace the drum 
units.Replace the drum units.
(See Replacing the drum units on page 93.)
The drum unit counter was not 
reset when a new drum was 
installed.Reset the drum unit counter.
(See Resetting the drum counter 
on page 96.)
Replace Drum(X)
1It is time to replace the drum unit 
for the indicated color.Replace the drum unit  for the color indicated 
on the LCD.
(See Replacing the drum units on page 93.)
Replace FuserIt is time to replace the fuser unit. Call Brother Customer Service or a Brother 
Authorized Service Center to replace the 
fuser unit.
To replace Fuser Unit call Brother Customer 
Service at: 
1-877-BROTHER (1-877-276-8437) (in USA) 
1-877-BROTHER (in Canada)
or to locate a Brother Authorized Service 
Center, visit us at:
http://www.brother-usa.com/service/
Error MessageCauseAction
 
						

							Troubleshooting and routine maintenance
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1(X) shows the toner cartridge or drum unit color that is near the end of its life. (K)=Black, (Y)=Yellow, (M)=Magenta, 
(C)=Cyan.
Replace PF KitIt is time to replace the paper 
feeding kit.Call Brother Customer Service or a Brother 
Authorized Service Center to replace the PF 
Kit.
To replace PF Kit call Brother Customer 
Service at: 
1-877-BROTHER (1-877-276-8437) (in USA) 
1-877-BROTHER (in Canada)
or to locate a Brother Authorized Service 
Center, visit us at:
http://www.brother-usa.com/service/
Replace TonerThe toner cartridge is at the end 
of its life.Replace the toner cartridge for the color 
indicated on the LCD. (See Replacing a 
Toner cartridge on page 86.)
Replace WT BoxIt is time to replace the waste 
toner box.Replace the waste toner box. (See 
Replacing the waste toner box on page 100.)
Scan Unable XXThe machine has a mechanical 
problem.Do one of the following:
„Disconnect  the machine from the power 
for several minutes, then reconnect it.
„If the problem continues, call Brother 
Customer Service.
Short paperThe paper size detected is 
shorter than the paper size 
defined in the print job and the 
paper size being used requires 
the back cover to be open.Open the back cover (back output tray) and 
remove any printed pages. Leave the back 
cover open and press Black Start or 
Color Start.
Size mismatchThe paper in the tray is not the 
correct size.Load the correct size of paper in the tray and 
set the “Paper Size” (Menu, 1, 1, 2 (See 
Paper Size on page 22)).
Small paperThe paper size defined in the 
printer driver requires the back 
cover to be open.Open the back cover (back output tray) and 
press Black Start or Color Start. (See 
Printing on thick paper, labels, envelopes or 
small paper on page 12.)
Toner LowThe toner cartridge is near the 
end of its life.Buy a new toner cartridge for the color that is 
indicated on the LCD before you get a 
Replace Toner message.
WT Box End SoonThe waste toner box is almost full. Buy a new waste toner box before you get a 
Replace WT Box message.
Error MessageCauseAction
 
						

							66
Document jamsC
If the document is jammed, follow the steps 
below.
IMPORTANT
After removing a jammed document, 
check that no paper scraps are left in the 
machine that could cause another jam.
 
Document is jammed in the top of the 
ADF unit
C
aTake out any paper from the ADF that is 
not jammed.
bOpen the ADF cover.
cPull the jammed document out to the 
left.
 
dClose the ADF cover.
ePress Stop/Exit.
Document is jammed under the 
document cover
C
aTake out any paper from the ADF that is 
not jammed.
bLift the document cover.
cPull the jammed document out to the 
right.
 
dClose the document cover.
ePress Stop/Exit.
Document is jammed at the output 
tray
C
aTake out any paper from the ADF that is 
not jammed.
bPull the jammed document out to the 
right.
 
cPress Stop/Exit.
 
						

							Troubleshooting and routine maintenance
67
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Paper jamsC
To clear paper jams, please follow the steps 
in this section.
IMPORTANT
Please confirm that you have installed all 
toner cartridges and drum units in the 
machine. Failure to install these items or 
improper installation may cause a paper 
jam in your Brother machine.
 
Note
If the error message remains, open and 
close the top cover and fuser cover firmly 
to reset the machine.
 
Note
The LCD names for the paper trays are as 
follows:
• Standard paper tray: Tray
• Manual Feed Slot: Manual Feed
 
Paper is jammed in the Paper TrayC
If the LCD shows Jam Tray, follow these 
steps:
aPull the paper tray completely out of the 
machine.
 
bUse both hands to slowly pull out the 
jammed paper.
 
IMPORTANT
If the paper cannot easily be removed in 
this direction, stop and follow the 
instructions for Paper is jammed inside the 
machine on page 70.
 
Note
Pulling out the jammed paper downwards 
allows you to remove the paper easier.
 
 
						

							68
cMake sure the paper is below the 
maximum paper mark (b) of the paper 
tray. While pressing the green paper-
guide release lever, slide the paper 
guides to fit the paper size. Make sure 
that the guides are firmly in the slots. 
(See Loading paper in the standard 
paper tray on page 9.)
dPut the paper tray firmly back in the 
machine.
ePress Black Start or Color Start to 
resume printing.
Paper is jammed at the output paper 
tray
C
When the paper is jammed at the output 
paper tray, follow these steps:
aOpen the scanner using both hands. 
Note
When the top cover is open, you cannot 
open the scanner.
 
bPress down the green lever and remove 
the paper.
 
cPush the scanner down with both hands 
to close it.