Brother MFC 9010CN User Manual

49
C
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TroubleshootingC
IMPORTANT
For technical help, you must call the country where you bought the machine. Calls must be 
made from within  that country.
 
If you are having difficulty with your machineC
If you think there is a problem, check the chart below and follow the troubleshooting tips. You can 
solve most problems by yourself.
If you need additional help, the Brother Solutions Center offers the latest FAQs and 
troubleshooting tips.
Visit us at http://solutions.brother.com/
.
Troubleshooting...

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The machine prints unexpectedly 
or it prints garbage.„
Pull out the paper tray and wait until the machine stops printing. Then turn off 
the machine’s power switch and disconnect from the power for several 
minutes.
„ Check the settings in your application to make sure it is set up to work with 
your machine.
The machine prints the first couple 
of pages correctly, then some 
pages have text missing. „
Check the settings in your application to make sure that it is set up to work with 
your machine....

Troubleshooting and routine maintenance51
C
Paper handling difficulties
DifficultiesSuggestions
The machine does not load paper.
The LCD shows  No Paper or a 
Paper Jam message. „
If there is no paper, load a new stack of paper into the paper tray.
„ If there is paper in the paper tray, make sure it is straight. If the paper is curled, 
you should straighten it. Sometimes it is helpful to remove the paper, turn the 
stack over and put it back into the paper tray.
„ Reduce the amount of paper in the...

52
Network difficulties
DifficultiesSuggestions
Cannot print over a wired Network. If you are having Network problems see the  Network User’s Guide on the 
CD-ROM for more information.
Make sure your machine is powered on and is on-line and in the Ready mode. 
Print the Network Configuration list to see your current Network settings. (See 
Network Configuration List  on page 106.) Reconnect the LAN cable to the hub to 
verify that the cable and network connections are good. If possible, try 
connecting...

Troubleshooting and routine maintenance
53
C
The network scanning feature 
does not work.
The network printing feature does 
not work.
(continued)(Windows Vista®)
aClick the Start button, Control Panel, Network and Internet, Windows 
Firewall and click Change settings.
bWhen the User Account Control screen appears, do the following.
„Users who have administrator rights: Click Continue.
„For users who do not have administrator rights: Enter the 
administrator password and click OK.
cMake sure that Windows...

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Improving the print qualityC
If you have a print quality problem, print a test page first (Menu, 3, 2, 3). If the printout looks good, 
the problem is probably not the machine. Check the interface cable connections or try printing a 
different document. If the printout or test page printed from the machine has a quality problem, 
check the following steps first. And then, if you still have a print quality problem, check the chart 
below and follow the recommendation.
aCheck that you use the paper that...

Troubleshooting and routine maintenance
55
C
White streaks or bands down 
the page
 
„Wipe the windows of all four LED heads with a dry lint free soft cloth. 
(See Cleaning the LED heads on page 74.)
„Clean all four drum units. (See Cleaning the drum unit on page 76.)
„Identify the missing color and put in a new toner cartridge. (See 
Replacing a Toner cartridge on page 86.) 
To identify the color of the toner cartridge, visit us at 
http://solutions.brother.com/
 to view our FAQs and troubleshooting...

56
Colored lines across the page
 
„If colored lines appear at 1.2 in. (30 mm) intervals, replace the toner 
cartridge that matches the color of the line. (See Replacing a Toner 
cartridge on page 86.)
„If colored lines appear at 3.7 in. (94 mm) intervals, put in a new drum 
unit that matches the color of the line. (See Replacing the drum units 
on page 93.)
White spots or hollow print
 
„If the problem is not solved after printing a few pages, the drum unit 
may be stained. Clean all four drum units....

Troubleshooting and routine maintenance
57
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Toner scatter or toner stain
 
„Check the machine’s environment. Conditions such as high humidity 
and high temperatures may cause this print quality problem. 
(See Choosing a location on page 36.)
„Identify the color causing the problem and put in a new toner 
cartridge. (See Replacing a Toner cartridge on page 86.)
To identify the color of the toner cartridge, visit us at 
http://solutions.brother.com/
  to view our FAQs and troubleshooting 
tips.
„If the...

58
All one color
 
„Identify the color causing the problem and put in a new drum unit. 
(See Replacing the drum units on page 93.) 
To identify the color of the drum unit, visit us at 
http://solutions.brother.com/
 to view our FAQs and troubleshooting 
tips.
Color misregistration
 
„Make sure that the machine is on a solid level surface.
„Perform the auto color registration using the control panel (see Auto 
Registration on page 82) or perform the manual color registration 
using the control panel (see...