Brother MFC 8890DW User Manual

110
Installing extra memoryB
aTurn off the machine’s power switch. 
Unplug the telephone line cord.
bDisconnect the interface cable from the 
machine, and then unplug the power 
cord from the electrical socket.
Note
Be sure to turn off the machine’s power 
switch before you install or remove the 
SO-DIMM.
 
cRemove the SO-DIMM cover and 
interface access cover.
 
 
dUnpack the SO-DIMM and hold it by its 
edges.
IMPORTANT
To prevent damage to the machine from 
static electricity, DO NOT touch the 
memory...

111
C
C
TroubleshootingC
If you think there is a problem with your machine, check the chart below and follow the 
troubleshooting tips.
Most problems can be easily resolved by yourself. If you need additional help, the Brother 
Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at 
http://solutions.brother.com/
.
If you are having difficulty with your machineC
If you think there is a problem with the way your faxes look, make a copy first. If the copy looks 
good, the problem may...

112
Sending faxesC
Handling incoming callsC
The machine does not answer 
when called.Make sure the machine is in the correct receive mode for your setup. (See 
Receiving a fax on page 46.) Check for a dial tone. If possible, call your machine 
to hear it answer. If there is still no answer, check the telephone line cord 
connection. If you do not hear ringing when you call your machine, ask your 
telephone company to check the line.
DifficultiesSuggestions
Poor sending quality. Try changing your...

Troubleshooting and routine maintenance
113
C
Menu access difficultiesC
Copy difficultiesC
DifficultiesSuggestions
Key operations do not work. Check the control panel is fitted correctly on the machine.
Reinstall the control panel.
The machine beeps when you try to 
access the Setup Receive and 
Setup Send menus.If Fax   is not illuminated, press it to turn on Fax mode. The Setup Receive 
setting (Menu, 2, 1) and Setup Send setting (Menu, 2, 2) are available only when 
the machine is in Fax mode....

114
Scanning difficultiesC
Software difficultiesC
The machine prints the first couple 
of pages correctly, then some 
pages have text missing.„Check the settings in your application to make sure that it is set up to work with 
your machine.
„Your computer is not recognising the machine’s input buffer’s full signal. Make 
sure that you connected the interface cable correctly. (See the Quick Setup 
Guide.)
The headers or footers appear 
when the document displays on the 
screen but they do not show up...

Troubleshooting and routine maintenance
115
C
Print quality difficultiesC
Paper handling difficulties
DifficultiesSuggestions
The machine does not load paper.
The LCD shows No Paper or a 
Paper Jam message. „If there is no paper, load a new stack of paper into the paper tray.
„If there is paper in the paper tray, make sure it is straight. If the paper is curled, 
you should straighten it. Sometimes it is helpful to remove the paper, turn the 
stack over and put it back into the paper tray.
„Reduce the...

116
The network scanning feature 
does not work.
The network PC Fax Receive 
feature does not work.
The network printing feature does 
not work.(Windows®) The firewall setting on your PC may be rejecting the necessary 
network connection. Follow the instructions below to configure Windows® 
Firewall. If you are using other personal firewall software, see the User’s Guide 
for your software or contact the software manufacturer.
 (Windows
® XP SP2)
aClick the Start button, Control Panel, 
Network and...

Troubleshooting and routine maintenance
117
C
The network scanning feature 
does not work.
The network PC Fax Receive 
feature does not work.
The network printing feature does 
not work.
(continued)(Windows Vista®):
aClick the Start button, Control Panel, Network and Internet, 
Windows Firewall and click Change settings.
bWhen the User Account Control screen appears, do the following.
„Users who have administrator rights: Click Continue.
„For users who do not have administrator rights: Enter the...

118
Improving the print qualityC
Examples of poor print 
qualityRecommendation
 
White lines across the page„Make sure that you use paper that meets our specifications. A rough 
surfaced paper or thick print media can cause the problem. (See 
Acceptable paper and other print media on page 15.)
„Make sure that you choose the appropriate media type in the printer 
driver or in the machine’s Paper Type menu setting. (See Acceptable 
paper and other print media on page 15 and Basic tab in the Software...

Troubleshooting and routine maintenance
119
C
 
Page skewed„Make sure that the paper or other print media is loaded correctly in 
the paper tray and that the guides are not too tight or too loose 
against the paper stack.
„Set the paper guides correctly. (See Loading paper in the standard 
paper tray on page 11.)
„If you are using the MP tray, see Loading paper in the multi-purpose 
tray (MP tray) on page 12.
„The paper tray may be too full.
„Check the paper type and quality. (See Acceptable paper and...