Brother MFC 8890DW User Manual

130
Transferring your faxes or Fax 
Journal reportC
If the LCD shows:
„Print Unable XX
„Scan Unable XX
We recommend transferring your faxes to 
another fax machine or to your PC. (See 
Transferring faxes to another fax machine 
on page 130 or Transferring faxes to your PC 
on page 130.)
You can also transfer the Fax Journal report 
to see if there are any faxes you need to 
transfer. (See Transferring Fax Journal report 
to another fax machine on page 130.)
Note
If there is an error message on the...

Troubleshooting and routine maintenance
131
C
Document jamsC
If the document is jammed, follow the steps 
below.
IMPORTANT
After removing a jammed document, 
check that no paper scraps are left in the 
machine that could cause another jam.
 
Document is jammed in the top of the 
ADF unit
C
aTake out any paper from the ADF that is 
not jammed.
bOpen the ADF cover.
cPull the jammed document out to the 
left.
 
dClose the ADF cover.
ePress Stop/Exit.
Document is jammed under the 
document cover
C
aTake out...

132
Document is jammed in the duplex 
slot
C
aTake out any paper from the ADF that is 
not jammed.
bPull the jammed document out to the 
right.
 
cPress Stop/Exit.
Paper jamsC
To clear paper jams, please follow the steps 
in this section.
IMPORTANT
Please confirm that you have installed 
both a toner cartridge and a drum unit in 
the machine. If you have not installed a 
drum unit or have installed the drum unit 
incorrectly, then this may cause a paper 
jam in your Brother machine.
 
Note
If the error...

Troubleshooting and routine maintenance
133
C
IMPORTANT
To prevent damage to the machine 
caused by static electricity, DO NOT touch 
the electrodes shown in the illustration.
 
Note
The LCD names for the paper trays are as 
follows:
• Standard paper tray: Tray 1
• Optional lower tray: Tray 2
• Multi-purpose tray: MP Tray
 
 
Paper is jammed in the MP trayC
If the LCD shows Jam MP Tray, follow 
these steps:
aRemove the paper from the MP tray.
bRemove any jammed paper from in and 
around the MP tray....

134
Paper is jammed in Paper Tray 1 or 
Tray 2
C
If the LCD shows Jam Tray 1 or 
Jam Tray 2, follow these steps:
aPull the paper tray completely out of the 
machine.
For Jam Tray 1:
 
For Jam Tray 2: 
bUse both hands to slowly pull out the 
jammed paper.
 
cMake sure the paper is below the 
maximum paper mark (b) of the paper 
tray. While pressing the blue paper-
guide release lever, slide the paper 
guides to fit the paper size. Make sure 
that the guides are firmly in the slots.
dPut the paper tray...

Troubleshooting and routine maintenance
135
C
dSlowly take out the drum unit and toner 
cartridge assembly. The jammed paper 
may be pulled out with the toner 
cartridge and drum unit assembly, or 
this may release the paper so you can 
pull it out of the paper tray opening.
 
IMPORTANT
We recommend that you place the drum 
unit and toner cartridge assembly on a 
clean, flat surface with a sheet of 
disposable paper or cloth underneath it in 
case you accidentally spill or scatter toner.
To prevent...

136
IMPORTANT
We recommend that you place the drum 
unit and toner cartridge assembly on a 
clean, flat surface with a sheet of 
disposable paper or cloth underneath it in 
case you accidentally spill or scatter toner.
 
cPush down the blue lock lever and take 
the toner cartridge out of the drum unit. 
Take out the jammed paper if there is 
any inside the drum unit.
 
IMPORTANT
• Handle the toner cartridge carefully. If 
toner scatters on your hands or clothes, 
wipe or wash it off with cold water at...

Troubleshooting and routine maintenance
137
C
Paper is jammed at the back of the 
machine
C
aPress the front cover release button and 
open the front cover. 
 
bSlowly take out the drum unit and toner 
cartridge assembly.
 
IMPORTANT
We recommend that you place the drum 
unit and toner cartridge assembly on a 
clean, flat surface with a sheet of 
disposable paper or cloth underneath it in 
case you accidentally spill or scatter toner.
 
cOpen the back cover (back output tray).  
dPull the tabs at the...

138
Paper is jammed in the duplex trayC
aPull the duplex tray completely out of the 
machine.
 
bPull the jammed paper out of the 
machine or the duplex tray.
 
cPut the duplex tray back in the machine. 
Routine maintenanceC
WARNING 
Use neutral detergents.
  
DO NOT use any flammable substances, 
spray or organic solvent/liquids containing 
alcohol/ammonia to clean the inside or 
outside of the machine. Doing this may 
cause a fire or electrical shock. (For more 
information see Important safety...

Troubleshooting and routine maintenance
139
C
cWipe the outside of the machine with a 
dry, lint-free soft cloth to remove dust.
 
dRemove any paper that is in the paper 
tray.
eWipe the inside and the outside of the 
paper tray with a dry, lint-free soft cloth 
to remove dust.
 
fRe-load the paper and put the paper tray 
firmly back in the machine.
gPlug the machine’s power cord back into 
the electrical socket first, and reconnect 
all cables and telephone line cord. Turn 
on the machine.
Cleaning the...